Initial Business Response /* (1000, 6, 2015/11/02) */
I HAVE CONTACTED THE GUEST TO LOOK INTO IT FURTHER AND DISCOVERED THE CHECK WAS SENT OUT ON OCTOBER 23, WE SHOULD HAVE ADDRESSED THIS SOONER AND TAKEN CARE OF THE CUSTOMERIT SHOULD BE RESOLVED AT THIS POINT
Initial Consumer Rebuttal
/* (2000, 7, 2015/11/03) */
Claim promptly settled after you notified Emich ChevroletManager contacted us immediately and sent checkThank you for your help
Initial Business Response /* (1000, 6, 2015/10/19) */
I have addressed our guests concerns on the telephone including sending him a cpy of the GM Certfied Inpsection and GMHistory showing the Certified Preowned Coverage on his vehicle
In addition I have mailed him a check for the $he
requestedHe is also going to have some of the scratches and cosmetic issues looked which we will address separately
Initial Business Response /* (1000, 5, 2015/07/25) */
I asked our Denver Chevrolet Team to assist us in checking into it
Per their email below- the card was Mailed on Jul 20thThe team at Emich did complete the guest request and he received a confirmation when he was at the storesorry for
the delay from Chevrolet
Hi *** -
I took a look into this claim and see that MrXXXXX gift card was actually mailed on July 20thI understand the invitation states that it should mail in 6-weeks so I'm looking into why this one took weeks to fulfill
Let me know if you have any questions
/mr
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
$giftcard still not received, issue still not resolved
Final Consumer Response /* (2000, 9, 2015/08/09) */
From: *** *** (mailto:***@gmail.com)
Sent: Wednesday, August 05, XXXX X:XX PM
To: *** ***
Subject: (GRAYMAIL) RE: Re: FW: $test drive
Yes I got it, thanks
On Aug 5, XXXX X:XX PM, *** ***" wrote:
Mr***,
Have you received your $card as of yet in the mail?
***
*** ***
General Manager
Emich Chevrolet
***@emichauto.com
cid:sigimg1@de22b20cd056d1d97beeb21a05e5dd
Initial Business Response /* (1000, 6, 2015/11/02) */
I HAVE CONTACTED THE GUEST TO LOOK INTO IT FURTHER AND DISCOVERED THE CHECK WAS SENT OUT ON OCTOBER 23, WE SHOULD HAVE ADDRESSED THIS SOONER AND TAKEN CARE OF THE CUSTOMERIT SHOULD BE RESOLVED AT THIS POINT
Initial Consumer Rebuttal
/* (2000, 7, 2015/11/03) */
Claim promptly settled after you notified Emich ChevroletManager contacted us immediately and sent checkThank you for your help
Initial Business Response /* (1000, 6, 2015/10/19) */
I have addressed our guests concerns on the telephone including sending him a cpy of the GM Certfied Inpsection and GMHistory showing the Certified Preowned Coverage on his vehicle
In addition I have mailed him a check for the $he
requestedHe is also going to have some of the scratches and cosmetic issues looked which we will address separately
Initial Business Response /* (1000, 5, 2015/07/25) */
I asked our Denver Chevrolet Team to assist us in checking into it
Per their email below- the card was Mailed on Jul 20thThe team at Emich did complete the guest request and he received a confirmation when he was at the storesorry for
the delay from Chevrolet
Hi *** -
I took a look into this claim and see that MrXXXXX gift card was actually mailed on July 20thI understand the invitation states that it should mail in 6-weeks so I'm looking into why this one took weeks to fulfill
Let me know if you have any questions
/mr
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
$giftcard still not received, issue still not resolved
Final Consumer Response /* (2000, 9, 2015/08/09) */
From: *** *** (mailto:***@gmail.com)
Sent: Wednesday, August 05, XXXX X:XX PM
To: *** ***
Subject: (GRAYMAIL) RE: Re: FW: $test drive
Yes I got it, thanks
On Aug 5, XXXX X:XX PM, *** ***" wrote:
Mr***,
Have you received your $card as of yet in the mail?
***
*** ***
General Manager
Emich Chevrolet
***@emichauto.com
cid:sigimg1@de22b20cd056d1d97beeb21a05e5dd
Final Consumer Response /* (2000, 12, 2015/10/15) */
Please consider this resolved
The dealer installed the correct part
complaint was handled between dealership and myself. everything settled satisfactorily.