Emilie M Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company is providing information about my lack of response to not receiving the itemAttached in line are two emails that I have sent to the businessFurthermore, they were supposed to send tracking information and I have never once received tracking informationIf they did, the error would have been avoided But I'm pretty sure they didn't send anything to a wrong address and are just trying to cover themselves..."the dog ate it..." This company has an F rating on Revdex.com...I wish I knew that before I ordered, I would have stayed far away My case is similar to many cases I'm sure They have a serious issue with customer service especially in the returns and exchanges department I will not accept their response until I see the money come back on my credit card or that they acknowledge the receipt of my emails attached below [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern:
The customer stated she returned a bag for an exchange and never received the exchangeWhen I checked into this, the exchange has in fact been sent out from our warehouse in CA, however, to the wrong addressWe were unaware of this error as we have
no customer service phone line and have not received emails from the customer notifying us that the exchange was not receivedThere are multiple areas on our website with email addresses and contact us page as well, for the customer to have contacted us through
Nonetheless, attached you will find a copy of the refund we have given the customer
Thank You,
*** ***
Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
At this time, I have not been contacted by Emilie M Shop regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The company is providing false information about my lack of response to not receiving the item. Attached in line are two emails that I have sent to the business. Furthermore, they were supposed to send tracking information and I have never once received tracking information. If they did, the error would have been avoided.  But I'm pretty sure they didn't send anything to a wrong address and are just trying to cover themselves..."the dog ate it..." This company has an F rating on Revdex.com...I wish I knew that before I ordered, I would have stayed far away.  My case is similar to many cases I'm sure.  They have a serious issue with customer service especially in the returns and exchanges department.  I will not accept their response until I see the money come back on my credit card or that they acknowledge the receipt of my emails attached below.
 
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Emilie M Shop has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Review: On 6/**/2013 I placed an order for a purse on their website. I received the order confirmation email and nothing else for 6 days! Last Thursday I began attempting to contact the company because I never recieved a confirmation the order shipped. After 3 seperate phone calls and an email I finally received an email response that the purse I ordered was out of stock. Now first off I purchase online all the time and this is the first and ONLY time that I have heard of a company being out of stock but their website shows it in stock and allows the checkout process to complete. Below is a copy of the email I recieved from the company Order ID [redacted] Show Details From info (emiliem) To [redacted] Hello [redacted], Unfortunately we are currently sold out of the bag you ordered. If you would like to exchange for another bag please let us know. I can offer you a 50% off coupon for your troubles. Thanks you, Emilie M Customer Service [redacted] I immediately called and told them they could keep their 50% off coupon I wanted my money refunded! As of this date no refund has been issued. The order is in my husbands name because it is his card. I want a refund immediately and without any further hesitation from this company. It did not take them 10 days to take my money for something they didn't have and it shouldnt have taken me 3 phone calls, an email, and then a 4th call for me to request a refund and then me have to take it further by filing a complaint with you. Once they knew it wasnt in stock I should have been notified immediately by phone and advised of the situation. Truth is I would have been more understanding if that had been the case but it took me trying to hunt down my order to get the truth. NO HONEST COMPANY PUTS ITEMS UP FOR SALE THAT THEY DON'T HAVE IN STOCK AND IF THEY DO MAKE A MISTAKE THEY CALL AND CORRECT IT TO TRY AND SAVE A CUSTOMER NOT THE OTHER WAY AROUND! I WANT MY MONEY BACK TODAY! THEY HAVE HAD IT SINCE 6/**/2013 AND ALL I GOT WAS AN OFFER FOR A 50% DISCOUNT CODE!! BAD BAD BAD BUSINESS!Desired Settlement: I WANT MY MONEY REFUNDED TODAY WITHOUT ANY MORE HESITATION FROM THIS [redacted] POOR EXCUSE OF A COMPANY!

Review: I ordered a bag. I didn't like it so I called to ask for a return authorization to send it back. They said they would provide an even exchange for a different product once they got the original back. I used their return label and sent it back. I waiting for two weeks to for the replacement. I emailed on multiple occasions and never heard back about the replacement. I finally said don't send the replacement and give me my money back. I never got any response and am still waiting for a refund. Horrible customer service...they took their phone number off the website and only use email and [redacted]. I don't have [redacted] and they don't respond to emails. I expect a full refund back to my credit card.Desired Settlement: I expect a full refund back to my credit card. They need to improve their handling of customer service needs like answering the phone and emails

Business

Response:

To Whom It May Concern:

The customer stated she returned a bag for an exchange and never received the exchange. When I checked into this, the exchange has in fact been sent out from our warehouse in CA, however, to the wrong address. We were unaware of this error as we have no customer service phone line and have not received emails from the customer notifying us that the exchange was not received. There are multiple areas on our website with email addresses and contact us page as well, for the customer to have contacted us through.

Nonetheless, attached you will find a copy of the refund we have given the customer.

Thank You,

Customer Service Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company is providing false information about my lack of response to not receiving the item. Attached in line are two emails that I have sent to the business. Furthermore, they were supposed to send tracking information and I have never once received tracking information. If they did, the error would have been avoided. But I'm pretty sure they didn't send anything to a wrong address and are just trying to cover themselves..."the dog ate it..." This company has an F rating on Revdex.com...I wish I knew that before I ordered, I would have stayed far away. My case is similar to many cases I'm sure. They have a serious issue with customer service especially in the returns and exchanges department. I will not accept their response until I see the money come back on my credit card or that they acknowledge the receipt of my emails attached below.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order on May ** for $18.84 (my cr is [redacted]). I received a confirmation that day (transaction id [redacted]. I have contacted the company by email 4 times since then and have also left messages on their "customer care" line. NO ONE answers their phone or returns messages. However, when you are browsing their site, a "live agent" comes on only to help you with a purchase; when I tell them about my order, I am told I will look into that and then they are gone.Desired Settlement: I would like a refund of $18.84 (I had a $60 voucher)

Review: I originally placed an order with [redacted]Handbags on 11/**/13. The original order # was [redacted]. I received a confirmation email that day, but went a full 2 weeks without hearing anything else. I started to attempt to contact customer service and was unable to after several tries. The contact number listed on their website would ring and ring and eventually go to a voicemail. Finally after numerous attempts I was actually able to talk to one individual who assured me that my order was processed and the bag that I ordered should get to me soon. He was unable to provide me any tracking information at the time of the call. However no bag arrived. After talking with customer care several other times over the course of 3 to 4 weeks, we finally discovered that this order was never finalized and thus never shipped, even though I was billed and had paid for it. However the young lady I spoke to stated that a new bag would be shipped overnight, due to this inconvenience, and an email would be sent to me verifying this along with tracking info. After 5 days I had yet to receive anything. So I again talked with customer care, this time online, and they again assured me that the bag was on its way and that (again) an email would be sent to me with tracking info. Two days later I still had no email and I tried for a full 2 days to reach someone at [redacted] by phone with no luck. I had also sent several emails, each with no response from customer care. Amazingly I did finally receive a bag , which unfortunately is less than stellar...for a couple of reasons. The color we ended up getting is not at all what I ordered. Also there are two large marks on the bag that appear to be from a black pen. The pen marks are very noticeable and are completely unacceptable. For these reasons along with all the other hassles, hurdles and frustrations I attempted to contact [redacted]about returning these items and seeking a full refund, which is what the website clearly states it will do. After many, many phone calls and emails, each with no response, I am now stuck with a product I did not order and do not want. I have tried in vain to start the return process with this company, but it appears that they are content with the service they provided and are fine with charging me for a product I did not order and that is clearly damaged. The absolute worst company and customer service I have ever had the displeasure of dealing with.Desired Settlement: I want a full refund on my credit card.

Review: I placed an order with Emilie M online. They charged my debit card immediately. They sent me a confirmation email thanking me for my order, and told me that I could track my order online in my account, and that they would notify me by email once my purchase had shipped. Well after a wk of not hearing anything I called and asked about my purchase. They said they see where the order was never processed (yet they had already taken my money). She assured me that it would be processed that day. Waited another wk and tried again...still no tracking #. Called again...was told the same thing. After 3 more days and still no tracking # I told them to cancel the order. She said that she had the order cancelled and that a refund would be in my acct within 3-5 business days. Well it has been over a month, and still no refund. I was scammed out of $170.00 for nothing...no product...nothing! Please help me... I've tried emailing them several times now...no response. Now when I call I just get a recording. Very upset...I'm a single mother, and was buying purses for my daughter, mother & sister for Mother's day $170 may not be a lot to some people but it is to me, and the fact that it was pretty much just stolen...I wasn't even able to buy mother's day gifts because of this scam!Desired Settlement: I would like for them to stop giving me the run around and refund me the $170.00 that they charged my debit card! It doesn't take this long nor should they come up with this many excuses.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased two purse online. The handbags are poorly made and not as pictured. I have requested a Return Shipping label in 5 different emails. The number of [redacted] is not set up to receive incoming phone calls. The packing slip states that if I need to return the purse I have 7 days from receipt of delivery. I phoned and emailed on the day of receipt 1-**-15. I have emailed and phoned again on 1[redacted]15 and 1[redacted]-15. I sent the emails to: [redacted] and from the Emilie Website Customer Care [redacted]Desired Settlement: I want my credit card refunded and for Emilie to provide me with a shipping label to return the two purses.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Emilie M Shop has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I received two coupon codes from this company via my email on 07/**/2014 and 07/**/2014 and placed an order for a purse. The site allowed me to use both coupon codes, along with a free shipping code. The site allowed me to checkout and pay with my credit card and gave me a confirmation and there were no problems. I ordered these purses on 07/**/2014, so it wasn't even 24 hours since I received the coupons and I got an email from customer service about 5 hours after placing my order that they had cancelled my order due to the coupon codes being expired. I emailed them and told them that there site allowed me to use these codes and checkout and therefore they should not cancel my order, however, honor the orders as it was there fault for their system not catching the "so called" expired coupon codes that they sent out not 24 hours prior. A co-worker of mine also received these coupon codes (we signed up for a giveaway from this company viz [redacted] and we did not win, so we were awarded coupons)and placed her order and got the same email that her order had been cancelled. I emailed customer service back and they did not have any concern for this and all they told me was SORRY. This is not a proper way to run your business! I shared this page with all my girl friends and showed them how cute their purses were and they were all excited to buy some, however, I let them know how terrible of customer service this company was and how they will not honor my order when it was their companies fault for that they company did not catch this error prior to my checking out. I just think this is dishonorable and poor customer service and an extremely poor way to run a business!!Desired Settlement: I would like BOTH my orders to be honored - I think that is the only right thing to do for your customers! The customer are what keep your business going! I was planning on purchasing more purses in the future not only for myself but for my Mother!

Consumer

Response:

At this time, I have not been contacted by Emilie M Shop regarding complaint ID [redacted].

Sincerely,

Review: This company does giveaway's on [redacted] and [redacted] sent me an email saying I won a 6 piece bag set on May **, 2014. This company refused to sent me the giveaway and there are a lot of complaint on her [redacted] that she does this all the time. This is false advertising . I sent a complaint to there customer service and they told me to just send a snap shot of the winning email which I did. They will not respond to me or honor what I won. I have tried contacting a few of her sponsors and didn't get any response so this is my last resort to filing a complaint on this companyDesired Settlement: I would like the bag and 6 piece that I won. I can also show the proof that I won

Review: I purchased a handbag from Emilie M Bags on 2/**. Order number [redacted]. I received the bag and used it approximately 7 days and it began to fall apart. The sealing around the straps began peeling and I had to cut several strings that were coming unraveled from the seams. I contacted the company to arrange for a return authorization. They gave me the RMA of [redacted]. They sent me a shipping label which I used to ship the purse back to California to what appeared to be a residential address. Their policy states they will email when they receive the return. I have yet to receive an email. I have attempted to email their customer service, call (no one answers) and "tweet" them on Twitter as they also suggest. No one will respond to whether they received the bag back and when I can expect my refund.Desired Settlement: I would like my credit card refunded.

Review: I purchased a hand bag from the company on September [redacted]. Then on September [redacted] (almost 2 weeks later), I get an email from the company that the hand bag that I ordered was out of stock, after they charged my credit card. In the email, they offered me the opportunity to get any bag at no additional cost. After sending an email back to them letting them know that I would be interested in getting another bag and calling the company on the [redacted], I did not hear from them until September [redacted] (a week and a half later). The company sent an email to me apologizing for the lack of communication and charging me for a bag that was out of stock., they would let me know once they refunded my money. I have sent numerous emails to the company asking for a refund and why it is taking so long for someone to get back to me. Then on October [redacted], I get an email from someone from the company and he said that he was working on the issue. I have sent 2 follow up emails asking about my refund. I have not heard from anyone from this company since. It is now 15 days later, I have not heard from anyone and I still do not have a refund or a hand bag. What I am so frustrated about it that they charged my Credit Card for something that was not in stock and then decided to let me know almost 2 weeks later. Most places will not charge you until the product that you ordered is in stock and getting ready to ship to your home. I feel that I have been more patient with them and I have made numerous attempts to reach out to them and they have failed on getting this issue resolved.Desired Settlement: I want this company to refund my credit card in the amount of $41.92. I would like for them to do something to try to make this right.