Emmerson Automotive

CUSTOMER HAD VEHICLE TOWED TO EMMERSON AUTO. HE STATED THAT HE BELIEVED THE HEAD GASKET NEEDED REPLACED AND ASKED US TO DO THAT. WE DID THE REQUESTED WORK AND IT WAS UNSUCCESSFUL. AT THAT TIME THE TECHNICIAN STRONGLY RECOMMENDED TO CUSTOMER THAT HE HAVE THE HEAD PRESSURE TESTED TO DETERMINE IF IT...

WAS CRACKED OR NOT. HE DECLINED THE RECOMMENDED TESTING AND SAID JUST GET A NEW HEAD AND INSTALL IT. IF THE RECOMMENDED TESTING HAD BEEN APPROVED AND COMPLETED, THAT WOULD HAVE SHOWN THAT THE HEAD WAS NOT THE PROBLEM. WHEN WE COMPLETED THE WORK, AFTER PUTTING A SIGNIFICANT AMOUNT OF TIME INTO THE VEHICLE, IT WAS FOUND TO BE A CRACKED BLOCK THAT WAS THE PROBLEM. ALL PROBLEMS WOULD HAVE BEEN AVERTED IF THE CUSTOMER HAD AGREED TO DO THE TECHNICIANS RECOMMENDED TESTING.