Empereon Marketing

Constae financial services collecting on behalf of [redacted] allows their employes to sexual harass and intimidate people while they try to return a motorcycle on behalf of [redacted] companyI am seeking legal counsel about their predatory procedures when one is trying to work with them and let a vehicle get repossessedI have disputed the debt because they treated the vehicle shabbily and made us owe more on a vehicle by returning it to harley in worse condition then what we gave it to them inWe do not owe for damages they put on the vehicleThey keep contacting and won't leave us alone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was able to speak with cox and confirm that this company does perform their collectionsMy account was never in default but was sent to collections due to my change in account from moving my services to my new apartmentI'm addressing this with them I confirmed the money was sent to Cox and allowed Cox to retain it once I understood what it was forCox read the notes on my account from this company which said that I had authorized payment through my card on file I did not provide permission for that transaction before it was administeredHad I authorized, the amount said to me on the phone was different than the charge itselfI told the representative for this company that he did not have enough knowledge about me or my account for me to feel comfortable payingHe said "so you don't want to pay" and I said that was right and to get him off the phone I stated I would check my online records and call him back if needed It is not legal to take unauthorized paymentsThe representative from this company told me they didn't even have my credit card information, and did no represent himselfI would like this representative reprimanded or to go through some sort of training I would also like the audio recording from my telephone call to provide to cox as I look in to canceling my contract due to this 3rd party vendor Regards, [redacted]

This business has no ethical standards whatsoever, employees are told to sell no matter what the customers financial needs are...I feel that their practices are unethical, immoral and will do anything to get a sale......Their practices basically invade the privacy of homeowners and they harass the said customers until they get the sale

To Whom it may concern, Empereon Marketing, LLC is contracted through Cox Communications to call Cox customers on their behalf No money passes from the consumer to Empereon Marketing, LLC The system of record is the Cox Communication system and all payments are made payable to Cox Communicaitons If you have any additional questions please contact me directly Best Regards, [redacted] Chief Compliance Officer [redacted] ** [redacted] ***

We have reviewed the account and spoke to the consumer multiple times The payment was authorized as the consumer needed her service moved to a new address and the service could not be moved unless the payment was made The payment was credited to the consumers Cox account This account is no longer available to our company and any further discussions must be made directly to our client, Cox Communications

Constar Financial Services has reviewed and investigated the complaint filed by Ms***Initially, we apologize to Ms*** for the lack of
response to her earlier inquiriesA letter confirming her payment arrangement has been sent to herShe should be advised that, any request for a payment deferment of any type needs to be addressed to Navient directlyFinally, Constar does not report Navient accounts to any credit reporting agency, therefore we cannot change any information on Ms*** credit history
Thanks
Best regards,
Joe A*** CCCO,CRCP,CIA
Chief Compliance Officer
Constar Financial Services LLC

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I called *** at my 1st suspicion that this company is sending out collections fraudulently and keeping any moneys sent to them by folks that don't know any better, *** told me they had not sent my account to collections and my name was not associated with any over due debts. Therefore, I'd like to know the details as to why my name and address were on a collection notice. I assume it's because Empereon Marketing/*** *** *** is fishing for unsuspecting people who will send in their money without questioning the fraudulent attempt to collect a non-existent debt. It's a perfect crime as if the person complains then they just say, "So sorry, it's not your debt. We'll contact *** and you can consider the issue resolved" and everybody moves on with their lives. I think this company should be audited to see if in fact they are perpetrating fraud and collecting money illegally form unsuspecting people who don't know any better. What are the safeguards to protect "customers" like myself?
Regards,
*** ***

Ms*** letter has been mailed, if there is a fax or email address she would like us to use, please forward this information to our officeOur initial payment arrangement letter includes a month payment plan, once the payment plan is completed Constar will provide a current payment letter for the next months
Thank you

Constar Financial Services, LLC disputes the allegations made by Ms*** in this complaint. At no time did Constar ever state or allude to that the debt for which we were collecting was based on a contract between Ms
*** and Constar. The debt is owed to our client, Harley -Davidson and attached is the “Promissory Note and Security Agreement” that was executed by her on April 13, This account has been closed and returned to Harley-DavidsonJoe A*** CCCO,CRCP,CIA Chief Compliance Officer Constar Financial Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was able to speak with cox and confirm that this company does perform their collections. My account was never in default but was sent to collections due to my change in account from moving my services to my new apartment. I'm addressing this with them.
I confirmed the money was sent to Cox and allowed Cox to retain it once I understood what it was for. Cox read the notes on my account from this company which said that I had authorized payment through my card on file. 
I did not provide permission for that transaction before it was administered. Had I authorized, the amount said to me on the phone was different than the charge itself. I told the representative for this company that he did not have enough knowledge about me or my account for me to feel comfortable paying. He said "so you don't want to pay" and I said that was right and to get him off the phone I stated I would check my online records and call him back if needed.
It is not legal to take unauthorized payments. The representative from this company told me they didn't even have my credit card information, and did no represent himself. I would like this representative reprimanded or to go through some sort of training.
I would also like the audio recording from my telephone call to provide to cox as I look in to canceling my contract due to this 3rd party vendor.
Regards,
[redacted]

Constae financial services collecting on behalf of [redacted] allows their employes to sexual harass and intimidate people while they try to return a motorcycle on behalf of [redacted] company. I am seeking legal counsel about their predatory procedures when one is trying to work with them and let a vehicle get repossessed. I have disputed the debt because they treated the vehicle shabbily and made us owe more on a vehicle by returning it to harley in worse condition then what we gave it to them in. We do not owe for damages they put on the vehicle. They keep contacting and won't leave us alone.

To Whom it may concern,
Empereon Marketing, LLC is contracted through Cox Communications to call Cox customers on their behalf.  No money passes from the consumer to Empereon Marketing, LLC.  The system of record is the Cox Communication system and all payments are made...

payable to Cox Communicaitons.
If you have any additional questions please contact me directly.
Best Regards,
[redacted]
Chief Compliance Officer
[redacted]

Constae financial services collecting on behalf of [redacted] allows their employes to sexual harass and intimidate people while they try to return a motorcycle on behalf of [redacted] company. I am seeking legal counsel about their predatory procedures when one is trying to work with them and let a vehicle get repossessed. I have disputed the debt because they treated the vehicle shabbily and made us owe more on a vehicle by returning it to harley in worse condition then what we gave it to them in. We do not owe for damages they put on the vehicle. They keep contacting and won't leave us alone.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Empereon Marketing has received and reviewed Ms. [redacted]’s request. After researching Ms. [redacted]’s number we have found the following:   The number on the allegation [redacted] was placed onto the Do Not Call list 09/10/2012   We also located [redacted] that was...

requested on the Do Not Call list on 05/27/2015, the day of the complaint was received.   No further calls have been placed to Ms. [redacted] according to the phone numbers we have. If there are other numbers we need to include Ms. [redacted] will have to provide in order to completely comply with her request of no further attempts to contact her. If I can be of any further assistance, please do not hesitate to contact me at [redacted]

I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I called [redacted] at my 1st suspicion that this company is sending out collections fraudulently and keeping any moneys sent to them by folks that don't know any better, [redacted] told me they had not sent my account to collections and my name was not associated with any over due debts.  Therefore, I'd like to know the details as to why my name and address were on a collection notice.  I assume it's because Empereon Marketing/[redacted] is fishing for unsuspecting people who will send in their money without questioning the fraudulent attempt to collect a non-existent debt.  It's a perfect crime as if the person complains then they just say, "So sorry, it's not your debt.  We'll contact [redacted] and you can consider the issue resolved" and everybody moves on with their lives.  I think this company should be audited to see if in fact they are perpetrating fraud and collecting money illegally form unsuspecting people who don't know any better.  What are the safeguards to protect "customers" like myself?

Regards,

To Whom it may concern,

Empereon Marketing, LLC is contracted through Cox Communications to call Cox customers on their behalf.  No money passes from the consumer to Empereon Marketing, LLC.  The system of record is the Cox Communication system and all payments are made...

payable to Cox Communicaitons.

If you have any additional questions please contact me directly.

Best Regards,

Chief Compliance Officer

[redacted]

This business has no ethical standards whatsoever, employees are told to sell no matter what the customers financial needs are...I feel that their practices are unethical, immoral and will do anything to get a sale......Their practices basically invade the privacy of homeowners and they harass the said customers until they get the sale....

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was able to speak with cox and confirm that this company does perform their collections. My account was never in default but was sent to collections due to my change in account from moving my services to my new apartment. I'm addressing this with them.

I confirmed the money was sent to Cox and allowed Cox to retain it once I understood what it was for. Cox read the notes on my account from this company which said that I had authorized payment through my card on file. 

I did not provide permission for that transaction before it was administered. Had I authorized, the amount said to me on the phone was different than the charge itself. I told the representative for this company that he did not have enough knowledge about me or my account for me to feel comfortable paying. He said "so you don't want to pay" and I said that was right and to get him off the phone I stated I would check my online records and call him back if needed.

It is not legal to take unauthorized payments. The representative from this company told me they didn't even have my credit card information, and did no represent himself. I would like this representative reprimanded or to go through some sort of training.

I would also like the audio recording from my telephone call to provide to cox as I look in to canceling my contract due to this 3rd party vendor.

Regards,

July 28, 2015Revdex.comAttention: Dispute Resolution[redacted]RE: [redacted] ID #: [redacted] To whom it may concern:Empereon Marketing has received and reviewed Mr. [redacted] request.After researching Mr. [redacted] concern, we found that Empereon made...

contact one time on 7/20/2015. The number located was ###-###-#### and has been placed onto the Do Not Call list on 07/27/2015, the day of the complaint was received. No further calls have been placed to Mr. [redacted] according to the phone numbers we have on file.If there are other numbers we need to include in the do not call request Mr. [redacted] will have to provide in order to completely comply with his request of no further attempts to contact him.If I can be of any further assistance, please do not hesitate to contact me at ###-###-####.