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Reviews Empire Auto Sales

Empire Auto Sales Reviews (17)

I am rejecting this response because:The business is refusing to address that actual problems that took place and they are refusing to find a solutionThe tires were not replaced because I "wanted them replaced"They replaced because a technician from Led Schwab inspected the vehicle and I was told the car was unsafe to drive regarding the tires unacceptable conditionsThey were nearly bald and I was told it was a safety issue that no reputable dealer should have sold as isTherefore, I want the price of the vehicle dropped since it was not in safe drivable condition as it was claimedThe dealer did show us, that the car is salvagedThe issue is that the dealership forced us to get full coverage insurance when full coverage is not possible on a salvaged car So we are now out the money on that as wellWe also still have gotten our license platesSomething very shady and most likely illegal is going on hereIf this can't be solved I will be forced to consult with an attorneyWe have made repeatedly made contact with the dealership to try to solve this issueThroughout this entire mess they have been rude and unprofessional even while our children were present in their officeThey are refusing to own up to the inconvenience and cost that this caused us and they are also refusing to acknowledge the physical harm they could have caused my family and I if the tires had failed

We always strive do our best to give excellent customer serviceIn this case the buyer was aware that her Insurance would go up dramatically due to the co-buyers age, driving experienceAfter all parties spoke along with the finance company, the matter has been resolved and the customer has decided to keep the vehicleWe are glad that everything has worked out and all parties are satisfied Thank You!

Being in business for some years now we have come to understand that our customers are the core to our successAlthough we try to do our best, we as a business nor the people that work for our business are perfect in any way, so when a concern is raised we do not take it lightly.We assumed when Mr *** had the tires replaced on October as our agreement and brought in the paperwork from the tire shop along with his wife and kids and said he was satisfied with us replacing the tiresWe did at that time have a discussion about the remaining balance of $of his original $deferred down payment, we explained to him and his wife at that time we need to make our books right and Mr *** wrote he understood he has to pay the balance and wrote it on the receipt. we replaced the tires as a good will gesture and to make sure our customer was satisfied even though we feel the tires were in good shapeMr *** brought estimates for the cost of the new tires, Mr *** did not bring any documents to us from the technician with any comments of the condition of the tires in writing nor did he bring the old tiresThe technicians comments would be a big help and would have given us more insight into the condition of the tiresWe would still like to have a copy of the technicians findings , if available for the continued education and training of our staffMr *** denied our first offer of replacing the tires at a shop that we use and wanted to go to a shop of his choice, so we feel we addressed his concerns in a timely manner from the beginning. We do inform our customers to provide insurance for vehicles that are going to be financed through banks or finance companiesWe originally received full coverage insurance from the customers insurance company (PGAC), but for whatever reason reasons their insurance company denied them full coverage at a later dateIn this case Mr *** used his own insurance provider and they provided full coverage insurance with the bank listed as lienholderWe ourselves did not sell the insurance to him nor did we collect any money for insurance and for that reason we can not be responsible for any refundsHis Insurance company must be responsible for any refunds due to Mr ***We feel we did as much as possible and were upfront and forth coming with information so that the customer can make a informed decision on this purchase of this vehicleMr *** wanted this vehicle in particular and ultimately made the decision to purchase itWe hope Mr *** feels at ease now that he has gotten the new tires for his vehicle which was a major concern for him and his family Thank You, Management

We try to serve our customers with the best customer service and sell quality products, but this was a issue we did not foresee and it was handled in a very timely matter we thoughtIt was surprising to us when we received this complaint on a Friday, while the vehicle was being repaired for the
customerWe did reach out to the customers father (co-buyer) and kept him in touch of the progress being made on the vehicle, he agreed to pick up vehicle the following Tuesday as we agreed that the vehicle would be ready, he could not make it on Tuesday, but did come in with his daughter to pick up the vehicle onWednesday afternoon, they agreed that the vehicle was repaired and excepted it, we gave them a month warranty on the repairs and at this point we consider the matter resolved , thank you!

We always try to do our best which our customers have come to expect from us and from time to time we have issues arise that when dealing with vehicles and we do our best to work with our customers. We received a call from Mr *** regarding tires on his vehicle that he said wants to
replaceWe asked Mr *** if he could take to a shop we use and we can get him new tires, Mr *** said he does not want to go there and he would rather go to a shop of his choice, we told him that is fine and we will pay for the new tires as long as it is reasonableWe also explained he has a balance of $as his down payment coming upHe said Ok Mr *** brought in a receipt for $for the tires he purchased and we applied that $to the remaining down payment of this vehicle We explained in order to have our books correct he still has a balance of $ after the purchase of the tires, he said that's fineWe showed the NMVTIS report showing vehicle is salvaged, along with several other documents showing the vehicle had a salvaged titleWe feel we did everything possible to satisfy the customer and we were forth coming with all the information on this vehicle, it is the choice of the customer to purchase the vehicle and this is the vehicle Mr *** chose to purchase this particular vehicleAttached are some documents Mr *** signed accepting the new tires and acknowledging that there was a balance dueWe do our best and apolize to Mr *** if he feels he was not treated professionally. Thank you! Management

We always strive do our best to give excellent customer serviceIn this case the buyer was aware that her Insurance would go up dramatically due to the co-buyers age, driving experience. After all parties spoke along with the finance company, the matter has been resolved and the customer has
decided to keep the vehicle. We are glad that everything has worked out and all parties are satisfied Thank You!

Being in business for some years now we have come to understand that our customers are the core to our successAlthough we try to do our best, we as a business nor the people that work for our business are perfect in any way, so when a concern is raised we do not take it lightly.We assumed when Mr *** had the tires replaced on October as our agreement and brought in the paperwork from the tire shop along with his wife and kids and said he was satisfied with us replacing the tiresWe did at that time have a discussion about the remaining balance of $of his original $deferred down payment, we explained to him and his wife at that time we need to make our books right and Mr *** wrote he understood he has to pay the balance and wrote it on the receipt. we replaced the tires as a good will gesture and to make sure our customer was satisfied even though we feel the tires were in good shapeMr *** brought estimates for the cost of the new tires, Mr *** did not bring any documents to us from the technician with any comments of the condition of the tires in writing nor did he bring the old tiresThe technicians comments would be a big help and would have given us more insight into the condition of the tiresWe would still like to have a copy of the technicians findings , if available for the continued education and training of our staffMr *** denied our first offer of replacing the tires at a shop that we use and wanted to go to a shop of his choice, so we feel we addressed his concerns in a timely manner from the beginning. We do inform our customers to provide insurance for vehicles that are going to be financed through banks or finance companiesWe originally received full coverage insurance from the customers insurance company (PGAC), but for whatever reason reasons their insurance company denied them full coverage at a later dateIn this case Mr *** used his own insurance provider and they provided full coverage insurance with the bank listed as lienholderWe ourselves did not sell the insurance to him nor did we collect any money for insurance and for that reason we can not be responsible for any refundsHis Insurance company must be responsible for any refunds due to Mr ***We feel we did as much as possible and were upfront and forth coming with information so that the customer can make a informed decision on this purchase of this vehicleMr *** wanted this vehicle in particular and ultimately made the decision to purchase itWe hope Mr *** feels at ease now that he has gotten the new tires for his vehicle which was a major concern for him and his family Thank You, Management

I am rejecting this response because:The business is refusing to address that actual problems that took place and they are refusing to find a solutionThe tires were not replaced because I "wanted them replaced"They replaced because a technician from Led Schwab inspected the vehicle and I was told the car was unsafe to drive regarding the tires unacceptable conditionsThey were nearly bald and I was told it was a safety issue that no reputable dealer should have sold as isTherefore, I want the price of the vehicle dropped since it was not in safe drivable condition as it was claimedThe dealer did show us, that the car is salvagedThe issue is that the dealership forced us to get full coverage insurance when full coverage is not possible on a salvaged car? So we are now out the money on that as wellWe also still have gotten our license platesSomething very shady and most likely illegal is going on hereIf this can't be solved I will be forced to consult with an attorneyWe have made repeatedly made contact with the dealership to try to solve this issueThroughout this entire mess they have been rude and unprofessional even while our children were present in their officeThey are refusing to own up to the inconvenience and cost that this caused us and they are also refusing to acknowledge the physical harm they could have caused my family and I if the tires had failed

We always try to do our best which our customers have come to expect from us and from time to time we have issues arise that when dealing with vehicles and we do our best to work with our customers. We received a call from Mr [redacted] regarding tires on his vehicle that he said wants to...

replace. We asked Mr [redacted] if he could take to a shop we use and we can get him 4 new tires, Mr [redacted] said he does not want to go there and he would rather go to a shop of his choice, we told him that is fine and we will pay for the new tires as long as it is reasonable. We also explained he has a balance of $500 as his down payment coming up. He said Ok.  Mr [redacted] brought in a receipt for $489.56 for the 4 tires he purchased and we applied that $489.56 to the remaining down payment of this vehicle.  We explained in order to have our books correct he still has a balance of $10.44  after the purchase of the tires, he said that's fine. We showed  the NMVTIS report showing vehicle is salvaged, along with several other documents showing the vehicle had a salvaged title. We feel we did everything possible to satisfy the customer and we were forth coming with all the information on this vehicle, it is the choice of the customer to purchase the vehicle and this is the vehicle Mr [redacted] chose to purchase this particular vehicle. Attached are some documents Mr [redacted] signed accepting the new tires and acknowledging that there was a balance due. We do our best and apolize to Mr [redacted] if he feels he was not treated professionally.                                                                                                                                                                         Thank you!                                                                                                                                                                         Management

We always strive do our best to give excellent customer service. In this case the buyer was aware that her Insurance would go up dramatically due to the co-buyers age, driving experience. After all parties spoke along with the finance company, the matter has been resolved and the customer has...

decided to keep the vehicle. We are glad that everything has worked out and all parties are satisfied  Thank You!

I am rejecting this response because:The business is refusing to address that actual problems that took place and they are refusing to find a solution. The tires were not replaced because I "wanted them replaced". They replaced because a technician from Led Schwab inspected the vehicle and I was told the car was unsafe to drive regarding the tires unacceptable conditions. They were nearly bald and I was told it was a safety issue that no reputable dealer should have sold as is. Therefore, I want the price of the vehicle dropped since it was not in safe drivable condition as it was claimed. The dealer did show us, that the car is salvaged. The issue is that the dealership forced us to get full coverage insurance when full coverage is not possible on a salvaged car.  So we are now out the money on that as well. We also still have gotten our license plates. Something very shady and most likely illegal is going on here. If this can't be solved I will be forced to consult with an attorney. We have made repeatedly made contact with the dealership to try to solve this issue. Throughout this entire mess they have been rude and unprofessional even while our children were present in their office. They are refusing to own up to the inconvenience and cost that this caused us and they are also refusing to acknowledge the physical harm they could have caused my family and I if the tires had failed.

We do our best as we have done so since we've been in business the last 9 years, Mr [redacted] requested at time of leaving the deposit that we repair a scratch on the vehicle, we repaired the vehicle and when Mr [redacted] looked at the repair on 02/21/15 he was not satisfied, he requested that we do it again,...

We agreed to have it done at another repair shop, Mr [redacted] stated if it is not done as he liked he was not going to purchase the vehicle, We agreed that it was to be done to his satisfaction and delivery of the vehicle would be on Saturday 02/28/15 We Called Mr [redacted] several times on Saturday and he did not answer his phone, We called him from the a cell phone and he did answer and said he was in Fresno and wasn't sure if he was going to be able to make it today, He said he would be there Sunday if he cant make it today, Sunday came and went and Mr [redacted] did not show or call.  We called Mr [redacted] and he did not answer our calls, We finally got a hold of Mr [redacted] on Wednesday and he stated he was just going to buy a new car, We asked what happened and he did not say anything, he hung up the phone, We send a check in the amount of $1000 on 03/06/15, That check has not been cashed as of 03/20/15, On 03/23/15 we put a stop payment on that check and reissued another check in the amount of $1000.00. When that check is received by Mr [redacted] and cashed, we hope that Mr [redacted] is satisfied with his full refund.  Thank You!

Review: Failure to honor a repair agreement

October 16, 2013 I purchased a 2000 Mitsubishi Eclipse from the dealer. At time of purchase, the check engine was on in the car. They promised to fix this issue. In November 2013, I took the car to their onsite shop for repairs. They said they fixed the issue and 45 minutes after I picked up car, the check engine light came back on. After various attempts to have them fix the car again, all which failed due to scheduling issues, the car has not been repaired. The dealer tells me they can only make repairs on a certain day of the week and my work schedule does not allow me those days off. The dealer has refused to work with me on scheduling car for repairs since then. I took the car to independant mechanic who diagnosed the car as having TWO 02 sensors out, not one as the dealer had originally said and also presented as the car being fixed. I took the car back down to the car lot on January 8, 2014 and presented them with papers from the independant mechanic and again asked them to honor their agreement. The owner of the dealership became quite aggressive and threatening in his mannerisms and told me I would have have to pay for repairs out of my pocket. I question as to how they were able to get the car smogged and tagged as the 02 sensors were bad at the time of purchase. I will not be able to get this car smogged next year without these repairs being made and made correctly. As they have an onsite shop, I am concerned as to perhaps the smogging documents were falsified in order to make the car pass smog and thus ensure a sale. This dealership has failed to make good on their verbal promise to me to make these repairs and make them correctly and become threatening and hostile when presented with documents outlining the issues they were supposed to have repaired in the first place. I now have to file a complaint with the Smogging Referee for the state of California and file a complaint with you as well. I have already notifed the lender of this issue. The dealer is blaming me for the issues with the car when I noted the check engine light was on at the time the deal was being negotiated.Desired Settlement: I would like to have this car fixed correctly and in a timely fashion. I would also like to have an independant mechanic fix the issue and the car lot billed for the repairs, not me. I dont trust them to fix the problem correctly. I have already had them do repairs once and they lied to me and said it was fixed. In the event the car cannot be repaired, I would like a replacement vehicle of similar value and in sound mechanical condition.

Business

Response:

In keeping good customer service and being understanding to our customers needs, we strive to do the best that ours customers have come to expect.

Review: I bought a 2002 Lexus IS300 about a month ago. First I was forced to get full coverage insurance before leaving the lot. This is impossible on a salvage title but I was told I could not take it home until I did. I am now out the money on the deposit with my insurance and I'm now making payments on vehicle that only has liability insurance. I was misled and I would not have completed this transaction if I would have known what I know now. I also went to get the tires checked and was told that all 4 tires were bald and were a hazard to anyone in the vehicle. This is concerning since my wife and 3 kids are in this vehicle. I had to argue with the dealership all day to cover the cost of my tires and to take it out of my payment I owe them. The assistant manager agreed to cover the full cost of the tires but when the new tires were put on he said he is covering all of it except for $11. These scam artists are insanely rude, unprofessional and could have potentially injured (or worse) my self and family due to them selling me an unsafe vehicle. I was misled and lied to and I'm considering pressing charges due to the sketchy transactions that took place that could've resulted in harming my family.Desired Settlement: I want to be reimbursed and have money taken off the total price of the vehicle since I was lied to about its original safety and condition. I also want them to pay me the deposit on my insurance I lost due to them forcibly getting full coverage insurance on a vehicle that isn't allowed to be fully covered. I would also like a formal apology from the dealership addressing their incompetence, lack of professionalism and knowledge or their business and also putting the lives of my family indanger

Business

Response:

We always try to do our best which our customers have come to expect from us and from time to time we have issues arise that when dealing with vehicles and we do our best to work with our customers. We received a call from Mr [redacted] regarding tires on his vehicle that he said wants to replace. We asked Mr [redacted] if he could take to a shop we use and we can get him 4 new tires, Mr [redacted] said he does not want to go there and he would rather go to a shop of his choice, we told him that is fine and we will pay for the new tires as long as it is reasonable. We also explained he has a balance of $500 as his down payment coming up. He said Ok. Mr [redacted] brought in a receipt for $489.56 for the 4 tires he purchased and we applied that $489.56 to the remaining down payment of this vehicle. We explained in order to have our books correct he still has a balance of $10.44 after the purchase of the tires, he said that's fine. We showed the NMVTIS report showing vehicle is salvaged, along with several other documents showing the vehicle had a salvaged title. We feel we did everything possible to satisfy the customer and we were forth coming with all the information on this vehicle, it is the choice of the customer to purchase the vehicle and this is the vehicle Mr [redacted] chose to purchase this particular vehicle. Attached are some documents Mr [redacted] signed accepting the new tires and acknowledging that there was a balance due. We do our best and apolize to Mr [redacted] if he feels he was not treated professionally. Thank you! Management

Consumer

Response:

I am rejecting this response because:The business is refusing to address that actual problems that took place and they are refusing to find a solution. The tires were not replaced because I "wanted them replaced". They replaced because a technician from Led Schwab inspected the vehicle and I was told the car was unsafe to drive regarding the tires unacceptable conditions. They were nearly bald and I was told it was a safety issue that no reputable dealer should have sold as is. Therefore, I want the price of the vehicle dropped since it was not in safe drivable condition as it was claimed. The dealer did show us, that the car is salvaged. The issue is that the dealership forced us to get full coverage insurance when full coverage is not possible on a salvaged car. So we are now out the money on that as well. We also still have gotten our license plates. Something very shady and most likely illegal is going on here. If this can't be solved I will be forced to consult with an attorney. We have made repeatedly made contact with the dealership to try to solve this issue. Throughout this entire mess they have been rude and unprofessional even while our children were present in their office. They are refusing to own up to the inconvenience and cost that this caused us and they are also refusing to acknowledge the physical harm they could have caused my family and I if the tires had failed.

Business

Response:

Being in business for some years now we have come to understand that our customers are the core to our success. Although we try to do our best, we as a business nor the people that work for our business are perfect in any way, so when a concern is raised we do not take it lightly.We assumed when Mr [redacted] had the tires replaced on October 02 as our agreement and brought in the paperwork from the tire shop along with his wife and kids and said he was satisfied with us replacing the tires. We did at that time have a discussion about the remaining balance of $10.44 of his original $500 deferred down payment, we explained to him and his wife at that time we need to make our books right and Mr [redacted] wrote he understood he has to pay the balance and wrote it on the receipt. we replaced the tires as a good will gesture and to make sure our customer was satisfied even though we feel the tires were in good shape. Mr [redacted] brought 3 estimates for the cost of the new tires, Mr [redacted] did not bring any documents to us from the technician with any comments of the condition of the tires in writing nor did he bring the old tires. The technicians comments would be a big help and would have given us more insight into the condition of the tires. We would still like to have a copy of the technicians findings , if available for the continued education and training of our staff. Mr [redacted] denied our first offer of replacing the tires at a shop that we use and wanted to go to a shop of his choice, so we feel we addressed his concerns in a timely manner from the beginning. We do inform our customers to provide insurance for vehicles that are going to be financed through banks or finance companies. We originally received full coverage insurance from the customers insurance company (PGAC), but for whatever reason reasons their insurance company denied them full coverage at a later date. In this case Mr [redacted] used his own insurance provider and they provided full coverage insurance with the bank listed as lienholder. We ourselves did not sell the insurance to him nor did we collect any money for insurance and for that reason we can not be responsible for any refunds. His Insurance company must be responsible for any refunds due to Mr [redacted]. We feel we did as much as possible and were upfront and forth coming with information so that the customer can make a informed decision on this purchase of this vehicle. Mr [redacted] wanted this vehicle in particular and ultimately made the decision to purchase it. We hope Mr [redacted] feels at ease now that he has gotten the new tires for his vehicle which was a major concern for him and his family. Thank You, Management

Review: 2-16-2015. I set aside a car 2005 Honda. I gave $1,000. They gave me 5 business days to return for it since it was torn on the rear left door and they were going to fix it in those 5 days. We returned in the agreed upon time frame yet they did not honor the accord. The car was still for sale and still had the same torn detail. We complained and requested the return of the $1,000 dollars but they would not return them. Desired Settlement: Return my $1,000 that they have.

Business

Response:

We do our best as we have done so since we've been in business the last 9 years, Mr [redacted] requested at time of leaving the deposit that we repair a scratch on the vehicle, we repaired the vehicle and when Mr [redacted] looked at the repair on 02/21/15 he was not satisfied, he requested that we do it again, We agreed to have it done at another repair shop, Mr [redacted] stated if it is not done as he liked he was not going to purchase the vehicle, We agreed that it was to be done to his satisfaction and delivery of the vehicle would be on Saturday 02/28/15 We Called Mr [redacted] several times on Saturday and he did not answer his phone, We called him from the a cell phone and he did answer and said he was in Fresno and wasn't sure if he was going to be able to make it today, He said he would be there Sunday if he cant make it today, Sunday came and went and Mr [redacted] did not show or call. We called Mr [redacted] and he did not answer our calls, We finally got a hold of Mr [redacted] on Wednesday and he stated he was just going to buy a new car, We asked what happened and he did not say anything, he hung up the phone, We send a check in the amount of $1000 on 03/06/15, That check has not been cashed as of 03/20/15, On 03/23/15 we put a stop payment on that check and reissued another check in the amount of $1000.00. When that check is received by Mr [redacted] and cashed, we hope that Mr [redacted] is satisfied with his full refund. Thank You!

Review: I bought this Honda accord 2001 from this dealership. Within the fourth day that I bought it the engine light went on.I called them to let them know the issue with the car and they ignored it. I took the car to a diagnostic and told me I needed a small part of the transsmission. Furthermore they send me to a transsmission specialist who told me that I needed a whole brand new transsmission. The dealer didn't want to pay for a a specialist transsimision to fix it and he wanted to fix it himself. He has a mechanic working on it for the past week and yet I haven't heard back from them. They are supposbly fixing my transsmission yet avoiding my calls. I was wondering if there's any way possible I can get my money back that I gave as a down payment. Because by the looks of it they sold the car to me knowing it had transsmission issues . The specialist in transsmission who seen it told me that. Because within the fourth day I bought it it had the engine light on. I need help I just want my money back I don't want to be paying for a car that will breakdown on me all the time.Desired Settlement: I just want my money back that I have as a down payment that's all.

Business

Response:

We try to serve our customers with the best customer service and sell quality products, but this was a issue we did not foresee and it was handled in a very timely matter we thought. It was surprising to us when we received this complaint on a Friday, while the vehicle was being repaired for the customer. We did reach out to the customers father (co-buyer) and kept him in touch of the progress being made on the vehicle, he agreed to pick up vehicle the following Tuesday as we agreed that the vehicle would be ready, he could not make it on Tuesday, but did come in with his daughter to pick up the vehicle onWednesday afternoon, they agreed that the vehicle was repaired and excepted it, we gave them a 6 month warranty on the repairs and at this point we consider the matter resolved , thank you!

Review: I purchase a car 9/25/13 and on 9/25/13 the car broke down less than 2 miles from where purchase . its a 2003 dodge carvan with 200 000 miles . check engine light on and it cant pass inspection . car over heated same day I bought it . they didn't let me take it for a test drive .

I came in the Empire auto telling them I am a single mother of 2 kids and I need something reliable , no engine problems for 2000. and they gave me a shot engine .Desired Settlement: I need a exchange , or refund.

after seen him and repeatedly calling no result .

Business

Response:

CUSTOMER BOUGHT VEHICLE ON 9/25/2013. THE PURCHASE WAS IN THE AMOUNT OF $2169. CUSTOMER SIGNED A BUYERS GUIDE STATING THAT DUE TO A MAJOR REDUCTION IN PRICE THIS VEHICLE WAS BEING SOLD AS-IS. WHICH SIMPLY MEANS THAT THE CUSTOMER WILL PAY FOR ALL AND ANY REPAIRS. LATER THAT SAME DAY CUSTOMER RETURNED TO THE LOT COMPLAINING OF ANTI-FREEZE LEAKING AND VEHICLE OVER-HEATING. WE RECTIFIED THE PROBLEM AND EXPLAINED THAT SHE BOUGHT THE VEHICLE AS IS AND SENT HER ON HER WAY WITH THE VEHICLE NOT OVER-HEATIMNG AND FIXED.

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Empire Auto Sales Rating

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Description: AUTO DEALERS-USED CARS

Address: 6661 Highway 51 N, Horn Lake, Mississippi, United States, 38637-1905

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