Empire Auto

This customer has an ongoing issue with her electrical provider that has caused damage to the hvac equipment, including the wifi thermostatCustomer also had issues with other appliances as well, and we were told it was taken care ofWe went back after more issues arose and replaced circuit board, thermostat etc to get operation goingThere were still electrical issues from the electric company, and we could not continue to repair equipment with the electric company problemCustomer then had electrical repaired, and we were able to move forward, but customer would only make herself available on weekendsWe need to complete the job during business hours to be able to procure the parts from our suppliers who are only open 1/day saturdayThe wifi thermostat became faulty due to the electrical spikes from the houseWe had put up a temporary thermostat to get heat againThe customer was never charged for the maintenance agreement and is NOT in the system for suchWe would be happy to rectify things if customer will accept our calls, and be available during business hours.Summary: No credit can be given for maintenance agreement since customer was never charged, and the wifi thermostat was faulty due to her electrical issues not related to us