Empire Beauty School

We apologize for the issue with this transaction, it is not our intent to not complete a transaction But, as was stated in previous correspondence to you, we had to return the item to the original consignor due to an error on their part The item was not supposed to be delivered to us for sale We were contractually obligated to return the item to the consignor We take every step to ensure this does not happen, but out of thousands of sales a month, we occasionally run in to issuesAs you stated in correspondence with our support staff, we have very strong ratings on *** This is a reflection of our commitment to our customers, but also to the clients we sell for We are a Top Rated Seller and Power Seller on *** We sell thousands of items every month, and have a history of strong customer service on both [redacted] and [redacted] We canceled the sale on [redacted] and notified [redacted] it was because of our error We took the necessary steps to ensure there was no reflection on your seller account of a non-completed sale No restocking fee was assessed, again as it was our error If we had the same or similar product to complete the sale, we would But, unfortunately, we do not have any similar product in stock

I received your letter dated February 22nd, 2016, regarding ID # [redacted] I researched the former students account, daughter of Ms [redacted] Ms [redacted] claimed a Parent plus loan was taken out in her name by Empire Beauty School, Center City Philadelphia, to benefit her daughter and this Parent Pius Loan was requested without her consent.After reviewing our records I can confirm Ms [redacted] 's claims are unsubstantiatedThere is no outstanding balance in Ms [redacted] 's name benefitting the former studentThank you, Tina M N [redacted] Director - Office of the President

Dear [redacted] We received your letters dated March 20, in regards to a complaint filed with your office by Ms [redacted] ***, a former student at [redacted] Empire Beauty School ("School") location We reviewed Ms***'s complaint regarding her student financial account and found that the charges for her education were determined in accordance with the terms of her enrollment agreement and were based upon the hours she attended the SchoolIn accordance with federal regulations governing the administration of Federal Student Assistance, Ms***'s Direct Subsidized and Unsubsidized loans were pro-rated and returned to the federal government based on her attendance and amounts of Federal Student Financial Assistance have been properly reported on the [redacted] ("NSLDS")Ms [redacted] has requested that Empire decrease her loan term and also states that she does not believe that she owes Empire any moneyFederal Regulations require that Empire report the loan period as it has been on the NSLDSWe are not permitted to "shorten" the loan term on the NSLDSMs[redacted] has received copies of documentation supporting the $1,that Ms [redacted] continues to owe the SchoolMs [redacted] can contact Empire at ###-###-#### to explore repayment options or if she needs new copies of any of documentation supporting anything outlined in this response.Since Ms [redacted] withdrew due to personal reasons, should she re-enroll at Empire, the existing balance may qualify for additional financial assistance, reducing the burden to Ms***Sincerely, Office of the President Empire Education Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: this institution and its higher ups have yet to accept full responsibility for this mishapI feel as though my intelligence is being insulted every time I speak with a representative of Empire regarding this matterBefore signing the documentation and committing to this program and its financial obligation I had to make sure that this was the right place for meThe documentation given to me during enrollment was very vague and contained only a brief description of the cosmetology programDuring the interview I asked several question that would give me a detailed description of the program which were answered by liesThese lies resulted in the school receiving funds under pretensesThe contract should be null and void and all funds should be refundedI will pursue this matter to the fullest extent and will not rest, stop, or give up until all my demands are met In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I had to send multiple follow ups to them and did receive this same feedback from them on 4/3/ I sent the following reply and want to GO ON THE RECORD PLEASE: I worked for [redacted] and in the LTL industry for years I’m not familiar with this type of retraction by LTL carriers When I looked your [redacted] ratings I’ve seen where CargoLargo has retracted bids in the past and then RELISTED the items in order to obtain more money The irony of this is that you’re charging your buyers a ‘restocking’ fee when they back out of transactions - so it seems a bit hypocritical that you can just cancel a transaction at your discretionI asked [redacted] to escalate this to upper management and didn’t get any kind of additional feedback until you sent this email It’s an unfortunate situation in that we really wanted the stove and I hope that we don’t find an identical listing of this item from Cargo Largo on [redacted] in the future It's an unfortunate situation and we will not pursue further action at this time but please keep this in files for reference Regards, [redacted]

We apologize for the issue with this transaction, it is not our intent to not complete a transaction. But, as was stated in previous correspondence to you, we had to return the item to the original consignor due to an error on their part. The item was not supposed to be delivered to us
for sale. We were contractually obligated to return the item to the consignor. We take every step to ensure this does not happen, but out of thousands of sales a month, we occasionally run in to issuesAs you stated in correspondence with our support staff, we have very strong ratings on ***. This is a reflection of our commitment to our customers, but also to the clients we sell for. We are a Top Rated Seller and Power Seller on ***. We sell thousands of items every month, and have a history of strong customer service on both *** and ***. We canceled the sale on *** and notified *** it was because of our error. We took the necessary steps to ensure there was no reflection on your seller account of a non-completed sale. No restocking fee was assessed, again as it was our error. If we had the same or similar product to complete the sale, we would. But, unfortunately, we do not have any similar product in stock

Dear *** ***,
We received a copy of the complaint filed with the Revdex.com by *** ***, a former student at Empire Beauty School in Queens
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Since student information is protected under the Family Education Right to Privacy Act we are not able to disclose specific information related to our student records, including ** ***’s
We have investigated ** ***’s concerns and we did not find information to substantiate the claims madeWe have also found that ** *** went through the admission process which includes interviews, the completion of enrollment documents and student orientation where the program characteristics and expectations were disclosed prior to the school start
In addition, our school catalog contains a complete description of our cosmetology program and all enrolling students are provided with access to the catalog
** *** opted to withdraw from the program and the charges for her education are accurate and have been determined in accordance to the terms of her Enrollment Agreement for the hours she attended and the education she received
We hope that ** *** would reconsider her decision to complete the program and contact *** ***, *** ***, to discuss reenrollment
Sincerely,
*** ***
*** * *** ** *** ***

The questions for the consumer are as follows:
12.8px">1. What is the first and last name of the student2. Which Empire Campus did the student attend
Thank you,
Tina

September 4, Dear ** ***,We received your letter dated August 29, regarding a complaint filed by *** *** concerning a service at the *** *** Empire school locationWe have researched the complaint and found that ** *** contacted the school to
inquire about the price of a braid service for her daughter and based on the requested style she was given an estimated price based upon our pricing menu and our understanding of the services to be providedWhen clients call to inquire about service prices, our school staff can share information about the pricing menu however the final price is determined during the client consultation at the time of the visitThe client consultation occurs prior to the initiation of any services and clearly outlines the cost to provide the servicesDuring the client consultation, ** *** was informed that her daughter needed an additional service to remove the existing braids in accordance with the pricing menu and ** *** did not raise an objection to the charge at that time.We apologize to ** *** for any miscommunication and this misunderstandingIn an effort of good faith we would like to refund ** *** the braid removal service cost however we were unsuccessful in our attempts to reach herIn order to process the refund, ** *** should contact Joan S***, Executive Director at ***.We hope to hear back from ** *** soon.Sincerely,Empire Education GroupOffice of the President

Cargo Largo has been a seller on *** for over years and has earned “Top Rated Plus” seller status. Top Rated status takes a combination of quick and helpful communication with the customer, fast and accurate shipping, and accurately described listings. This is an extremely difficult
status to earn and is a reflection of our commitment to customer service. In this instance, the customer’s statement that this item was listed at a starting price of $+ free shipping is factually inaccurate. The attached file shows that this item was listed with a starting bid of $19.99. Cargo Largo rarely offers free shipping on *** items, and currently only does so on some clothing and jewelry items. All listings clearly show an estimate of shipping costs on the screen where customers place bids. Additional information on shipping costs is also available via a link adjacent to the shipping estimate shown. Customers can enter their location information and get more detailed quotes on shipping costs prior to placing a bid. Cargo Largo does offer a local pickup option, where customers can choose to pick up their merchandise at our facility in Kansas City, Missouri, and avoid paying for shipping. Within the constraints of ***’s web site, this local pickup option does appear as a shipping option A customer could select this option and see shipping cost of zero. Again, this only applies if the customer physically picks up the item at our facility. *** recognizes this as an area for improvement but has provided no timeline for site updates in this areaA customer can choose to simply not pay for the item if shipping is higher than expected when checking out. Cargo Largo offers to cancel the order or process the order with shipping There is no penalty for canceling an order or not paying for the item unless it is habitual Cargo Largo could not have achieved the longevity and top rated status as a seller on *** if deceptive sales practices were used

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  I had to send multiple follow ups to them and did receive this same feedback from them on 4/3/2017.    I sent the following reply and want to GO ON THE RECORD PLEASE:   I worked for [redacted] and in the LTL industry for 30 years.    I’m not familiar with this type of retraction by LTL carriers.   When I looked your [redacted] ratings I’ve seen where CargoLargo has retracted bids in the past and then RELISTED the items in order to obtain more money.  The irony of this is that you’re charging your buyers a ‘restocking’ fee when they back out of transactions - so it seems a bit hypocritical that you can just cancel a transaction at your discretion. I asked [redacted] to escalate this to upper management and didn’t get any kind of additional feedback until you sent this email.    It’s an unfortunate situation in that we really wanted the stove and I hope that we don’t find an identical listing of this item from Cargo Largo on [redacted] in the future.  It's an unfortunate situation and we will not pursue further action at this time but please keep this in files for reference.    
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I, Buyer, am rejecting this response because:Buyer alleges herein that Seller provided a fraudulent image as evidence of the transaction at issue between Seller and Buyer for the Beezy II, which ended on April 11, 2016. The screenshot attached as evidence by Cargolargo in its latest reply only shows an image of an active listing for a Beezy II Board, which has a delivery date of what appears to be May 6, 2016 to a [redacted] area code (Kansas). No Closing Time is provided. I reside in [redacted].  Please refer to the images attached to this complaint filed on April 25, 2016 and again attached to this response for an accurate representation of this transaction.  Again, the reply by Seller only evidences Seller's improper and deceptive conduct here and in its sales.The deliberate and continuous inappropriate and fraudulent conduct perpetuated by Seller at multiple stages of the transaction at issue and to this complaint, Buyer hereby rejects Seller's wholly false and insufficient reply.Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:Seller again is again neither admitting or denying it conduct of attempting to improperly induce payment of additional shipping terms (additional shipping cost of $17.99( not agreed upon at Close of this this listing. First, Seller claims the additional term had been omitted by mistake by a 'gltch' in the [redacted]'s system. In response, I indicated that, should there have been an error in the Seller's listing, that mistake should still be borne by the Seller.  As such, I again requested a correct invoice reflecting the correct purchase price (no shipping). I had again sent a message informing Seller that its conduct in this transaction was in violation of [redacted] Terms and Conditions and Article 2 of the Uniform Commercial Code. I further informed Seller that its Feedback history indicated a history of repeating this conduct and by my messages also had been placed on notice of its improper conduct. I further attempted to contact Seller at its principal place of business in Ohio to only receive it answering machine, to which I left a short message again attempting to inform Seller of its improper conduct through [redacted] and to contact me.  No other response by Seller had been received until an [redacted] Unpaid Item Action had been opened against me on April 16, 2016. Seller has attempted to use deception to induce payment, then attempted to strong-arm the buyer by opening an Unpaid Action, after being notified that its conduct was improper throughout this transaction.  A copy of the Messages exchanged between Seller and Buyer with Seller's replies are attached, in support of the assertions hereunder. Seller is clearly aware of its repeated improper conduct it fails to address here in this complaint hereunder. As such, I reject Seller's insufficient and inadequate response. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
this institution and its higher ups have yet to accept full responsibility for this mishap. I feel as though my intelligence is being insulted every time I speak with a representative of Empire regarding this matter. Before signing the documentation and committing to this program and its financial obligation I had to make sure that this was the right place for me. The documentation given to me during enrollment was very vague and contained only a brief description of the cosmetology program. During the interview I asked several question that would give me a detailed description of the program which were answered by lies. These lies resulted in the school receiving funds under false pretenses. The contract should be null and void and all funds should be refunded. I will pursue this matter to the fullest extent and will not rest, stop, or give up until all my demands are met.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Re: Complaint# [redacted]: [redacted]Dear Ms. [redacted],We received your letter dated March 3, 2015 in regards to a complaint filed by [redacted], a former student at the Union Hair Design School location (“School”).Our investigation shows Ms. [redacted]’s claims are unfounded. Ms....

[redacted] started and restarted the cosmetology program on three separate occasions. During each reenrollment, Ms. [redacted] agreed to comply with the rules as stated in the School Catalog, including maintaining attendance in accordance with the Satisfactory Academic Progress outlined in the School Catalog. The School Catalog states “Students that withdraw and re-enroll will return under the same Satisfactory Academic Progress (SAP) status as when they left, regardless of how long he/she has been out”. Satisfactory Academic Progress is defined as a 75% cumulative grade average and a 75% cumulative attendance average, During her last enrollment, Ms, [redacted] failed to meet the published and agreed upon standards for attendance and was thus dismissed from the program. Ms. [redacted] fully understood the attendance standards and simply failed to attend at the required minimum rate.Ms. [redacted]'s complaint correctly states that the carryover of attendance history upon re-entry to school is not a state requirement, However, the attendance carryover requirement is required in order to maintain eligibility for Federal Student Financial Aid and for this reason Empire Education Group has adopted the rule in order for eligible students to receive Federal Student Financial Aid,Ms.[redacted]'s financial charges were determined in accordance with the terms of her enrollment agreement for the hours attended and education received. The current outstanding balance of $2982.53 not covercq through Financial Assistance, will remain Ms. [redacted]’s responsibility. For repayment options, Ms. [redacted] may call ###-###-#### ext, 2144.Sincerely,
Empire Education Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: To date Empire still has open/pending monies to be dispersed to their institution. I called 3 times requesting the school to put a cancelation or stop payment on the pending disbursement, they say they did but the Financial aid systen shows they did not.   Because of this I am not able to process my financial aide for the school I am trying to get enrolled to, I also disagree with the balance owed, I did not withdrew because of personal reasons, I withdrew from their program because I did not feel the level of their education was adequate or up to standard, for their high tuition rate.
Regards,
[redacted]

To answer your question:[redacted] was the name of the student and the Empire Campus was Center City Philadelphia.
Regards,
[redacted]

Dear [redacted]
We received your letters dated March 20, 2015 in regards to a complaint filed with your office by Ms. [redacted], a former student at [redacted] Empire Beauty School ("School") location
We reviewed Ms. [redacted]'s complaint regarding her student financial account...

and found that the charges for her education were determined in accordance with the terms of her enrollment agreement and were based upon the hours she attended the School. In accordance with federal regulations governing the administration of Federal Student Assistance, Ms. [redacted]'s Direct Subsidized and Unsubsidized loans were pro-rated and returned to the federal government based on her attendance and amounts of Federal Student Financial Assistance have been properly reported on the [redacted] ("NSLDS"). Ms. [redacted] has requested that Empire decrease her loan term and also states that she does not believe that she owes Empire any money. Federal Regulations require that Empire report the loan period as it has been on the NSLDS. We are not permitted to "shorten" the loan term on the NSLDS. Ms.[redacted] has received copies of documentation supporting the $1,412.00 that Ms. [redacted] continues to owe the School. Ms. [redacted] can contact Empire at ###-###-#### to explore repayment options or if she needs new copies of any of documentation supporting anything outlined in this response.Since Ms. [redacted] withdrew due to personal reasons, should she re-enroll at Empire, the existing balance may qualify for additional financial assistance, reducing the burden to Ms. [redacted].
Sincerely,
Office of the President
Empire Education Group

I received your letter dated February 22nd, 2016, regarding ID # [redacted]. I researched the former students account, daughter of Ms. [redacted]. Ms. [redacted] claimed a Parent plus loan was taken out in her name by Empire Beauty School, Center City Philadelphia, to benefit her daughter and this Parent Pius Loan was requested without her consent.After reviewing our records I can confirm Ms. [redacted]'s claims are unsubstantiated. There is no outstanding balance in Ms. [redacted]'s name benefitting the former student.
Thank you,
Tina M N[redacted]
Director - Office of the President

This case has been resolved.  The client was refunded her $60.00.

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If you have any further questions, do not hesitate to contact me directly.

 

Sincerely,

 

 

 

 

[redacted]

Regional Director

tel: [redacted]

fax: [redacted] Clair Highway

Pottsville, PA 17901

www.[redacted]

Confidentiality