Empire Chimney

Revdex.com:At this time, I have not been contacted by Empire Chimney regarding complaint ID ***.Sincerely,*** ***

Review: [redacted] & [redacted] of Empire Chimney came to our home on 10/**/14 to clean the chimney. They also observed a cracked fireplace brick & said a switch to the blower system which at the time worked intermittently was faulty & ordered replacements for both insisting the money was to be paid upfront so they could purchase both products. They invoiced us $490.00 of which $150.00 was for the switch & labor and we paid them in full in cash & have a receipt. They were to return by [redacted] 10/**/14. We never heard from them so I called on 11/*/14 and was told they would return next [redacted]. No show & no return on calls until I got them on [redacted] 11**/14. They came with the brick & a switch that did not work & left our home after tripping the circuit breaker with no explanation. When we realized what they did, we again made dozens of calls & they agreed the replacement switch was bad & promised to make good & credit us $50.00 for out time & trouble. Now the blower system does not work at all as they removed the original switch which was operating & we are forced to hire an electrician to fix & replace it & lost our $150.00.They said they were licensed professional but clearly they are not.Phone numbers associated are ###-###-####, ###-###-####,###-###-####.Desired Settlement: Refund of the $150.00 they charged.Return of our original switch (we doubt that it was faulty to begin with as it would either work or not).Payment we will be charged to hire another Chimney/Fireplace repairman to fix what they did & repair the electric blower system.

Consumer

Response:

At this time, I have not been contacted by Empire Chimney regarding complaint ID [redacted].Sincerely,[redacted]