Empire Construction

This letter serves in response to the complaint submitted by Mr [redacted] (Revdex.com Complaint ID# [redacted] )In his complaint, Mr [redacted] makes representations that he was not provided proper notice of his account being placed with our agency and that Alliance had an obligation to notify him prior to reporting this account to the credit bureaus.In response to this complaint, his account (Alliance account number 349XXXX) was reviewed, including all letter activity on the accountAfter reviewing the information, I can provide the following information:This account was placed with our agency by Aurora Health Care, Incon February 28, On March 4, 2015, our agency mailed to Mr [redacted] the required first notice under the Fair Debt Collection Practices Act, which advised him that the account had been placed with our agencyThat letter did provide the necessary information on requesting validation of the account and also provided the “Mini-Miranda”That letter was sent U.SMail, return service requestedThat letter was not returned to us by the postal service as undeliverable.I do note in our records that this consumer did dispute the account in writing, which was received by our office on December 31, In response to that dispute, we did mail on January 15, an itemization of the charges that form the amount owed on this account.It was Mr [redacted] ’s belief that we had an obligation to notify him in writing before the account was reported to the credit bureausWe disagree with his assessment and interpretation of the law in that regardOur position remains that we have appropriately reported this account to the credit bureaus, and the law does not require that we notify him in advance before doing so.At this time, based on our review, it appears that our agency did everything correctly with respect to following the law and providing the required initial validation notice to this consumer (which was not returned to our agency as undeliverable) and did not do anything improper in reporting this account to the credit bureaus.If Mr [redacted] has any other questions or concerns about his account, we would invite him to contact our office at ###-###-#### and speak with an Account ManagerBut, with respect to his desired outcome that this account be removed from his credit report, we are not willing to provide that relief, as it appears, based on our review, that the account was handled appropriately

This letter serves in response to the follRevdex.com complaint submitted by this consumer(Revdex.comID# [redacted] )Our Manager of Collections has reached out to Mr [redacted] and his concerns are beingaddressedIt is our understanding that the two will continue to converse directly with one another inan effort to resolve Mr [redacted] ’s complaint and concerns.At this time, because of the communication between this consumer and our Manager ofCollections, we consider this complaint to be addressedIf this consumer needs anything further,please do not hesitate to have them contact our agency

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

This letter serves in response to the complaint to the Revdex.com submitted by this consumer (Revdex.com ID# [redacted] )In Mr***’s complaint, he indicates that he feels that his rights under [redacted] law havebeen violated and that our agency has failed to respond to his requests for information about hisaccounts I will attempt to address each of his concerns in relatively the same order as he providedthem in his complaint.Mr***’s main complaint is that Alliance Collection Agencies has not validated his accountsupon receipt of his request for validationOur office did in fact send Mr [redacted] copies of the itemizedstatements for the accounts he disputed that are currently open with our agencyAll of the itemizedstatements were mailed on November 11, 2015, with the exception of one, which had to be requestedfrom the client and was mailed on November 24, All of the itemized statements were sent to Mr.***, via U.SMail, return service requestedTo date, those letters have not been returned to ouroffice as undeliverable.Our agency did in fact receive Mr***’s letter on November 18, 2015, wherein he disputedaccount # [redacted] Our agency responded to his letter by advising him in writing on November 24,that because his dispute was substantially similar to his earlier dispute, we would not be sendingthat validation to him again, because we had sent that information to him, just a week earlierAgain,that letter dated November 24, was sent via U.SMail, return service requestedTo date, thatletter has not been returned to our office as undeliverable.In his letter and in his complaint, Mr [redacted] makes reference to the [redacted] Finance Code and hisbelief that he is entitled to a copy of our surety bond and a copy of our collection agreement with theoriginal creditorOur Agency is licensed in the State of ***, and as such complies with all ***state law requirements, including having the necessary surety bond filed with the [redacted] Secretary ofStateThe law does not require that we provide copies of the surety bond or our collection agreementsto individual consumersIf Mr [redacted] would like to confirm the status of our license with the State of*, he may do so by accessing the [redacted] Secretary of State’s websiteIn his complaint, Mr [redacted] makes reference to his concern that he may be a victim of identitytheft and are unsure if the charges we are attempting to collect may have been fraudulentAs we haveprovided copies of the relevant itemized statements to Mr***, it should be possible for him toascertain if the medical services provided were a result of identity theftIf that is the case, we wouldstrongly recommend that he notify law enforcement and file a police report.Based upon review of our records and reviewing all the pertinent account information, it is ourposition that our agency has acted appropriately and within the law when responding to Mr***’srequests for informationThe Fair Credit Reporting Act and the credit bureaus require that creditreporting agencies report fair an accurate information to an individual’s credit reportAt this time,based on the information that we have, it appears that we are accurately doing soIf Mr [redacted] hasadditional information that would prove that his accounts are fraudulent or the result of identity theft,we would, in accordance with our responsibilities under the law, review and revisit the issue.However, at this time, removing these accounts from his credit bureau, without additional informationwould put our agency at odds with our responsibility to report information about his accounts fairlyand accurately to the credit bureaus.I understand that this is likely not the answer Mr [redacted] is expecting in response to hiscomplaintWe will, based on his complaint, re-send all of the itemized statements that were previouslysent to Mr***Mr [redacted] should keep an eye on his mail, as the information will arrive in a plainbrown envelope, with a return address in Marshfield, WisconsinShould he have any questions orconcerns, or wish to discuss his accounts in detail, I would invite him to call our office and speak withan [redacted] at ###-###-####Our office hours are Monday – Friday, 8:a.m– 5:p.m.(Central Standard Time).Please note, that per his request, our agency will not contact him via telephoneIn the event Mr[redacted] would like to rescind that order, he may contact us at the phone number noted in the paragraphabove.Very truly yours, [redacted] Alliance Collection Agencies, Inc

This letter serves in response to the complaint submitted by Ms [redacted] , (Revdex.com Complaint ID# [redacted] ) on February 8, In response to her complaint, I can advise that all accounts, account notes and call recordings associated with this consumer were reviewed.In review of the account, I note that a few days after filing this complaint on February 8, 2016, the consumer called back into our office and spoke with one of our account managers, ***During that call, [redacted] was able to talk with the consumer during the call and address the concerns that the Ms [redacted] raised in her complaint to the Revdex.comAdditionally, during that call, [redacted] was able to explain to this consumer what information we would need in order to review her financial situation to try and come up with a mutually agreeable payment arrangement.Ms [redacted] called back later that evening on the 8th of February and spoke with another account manager, MikeMike and Ms [redacted] were able to go through her financial situation and as a result, were able to set up a payment plan for Ms [redacted] that worked within her financial situation.As our staff has spoken with Ms [redacted] , addressed her concerns about the handling of account and set up a payment plan with this consumer, we believe that we have handled the questions and concerns that this consumer raised in her complaint to the Revdex.com.We would invite Ms [redacted] to call our office and speak with an account manager at ###-###-#### if she has any other questions or concerns about her accounts listed with our agencyWe are happy to provide whatever information we can or work with this consumer if she has additional concerns.Very truly yours,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter serves in response to the Revdex.com complaint submitted by this consumer(Revdex.com ID#***).Our records reflect that we have not spoken with this consumer since Our client,Marshfield Clinic, did receive a default judgment against this consumer on September 16, 2015, whenthe consumer did
not appear at the return date to contest the small claims summons and complaint thatwas filed.This consumer did fill out the court ordered financial disclosure statement, setting forth theircurrent financial situationOn October 19, 2015, an earnings garnishment was filed with the Court in*** ***A copy of that information, along with a blank “Debtor’s Answer” was sent to thisconsumer at the address providedThat letter has not been returned to us as undeliverable.Additionally, this consumer indicates that they have received no information on this accountfrom AllianceOur agency sent the required first notice to the consumer in April of 2013, and thatletter was not returned to our office as undeliverable.We would be happy to address any questions or concerns that this consumer has about thestatus of their account with our agencyWe would invite her to contact us at ###-###-#### and speakwith an account manager who can go into detail with the consumer about their account.In the meantime, we have instructed our staff to provide this consumer with a copy of thejudgment from *** *** for their records

This letter serves in response to the Revdex.com complaint submitted by this consumer(Revdex.com ID#***)In response to the complaint, we have investigated and reviewed the accounts of Mr.*** and reviewed all call recordings and mailings associated with this consumer’s accounts.In his complaint, this
consumer states that Alliance has not responded to his request to provide“proof that I owe the debts they claim”, and requests removal of the accounts from his credit report.Our records reflect that we have responded to his request and provided via U.Smail (first class mail,return service requested) copies of the documentation to this consumer which validate the amountsowedPlease note that none of those letters have been returned to our office as undeliverable.What we have provided to this consumer is the documentation legally required to confirm thedebtAs such, our position remains that all credit reporting on this consumer’s account are accurateand there is no proper justification or legitimate reason to remove these accounts from his credit report.Should this consumer have any questions, we would invite him to contact us at ###-###-####and speak with an *** ***

September 16, 2016Case Id# ***Thank you for informing me of the complaint made to the Revdex.com I'd like to explain this side of the storyMr*** did call for service on September 12, During the coversation to initiate our services, Mr*** asked that we come ot to pump his tank
and see what was happening with a wet area in the yard Upon our arrival at Mr***'s residence, Mr*** *** came out of the house and met our service man to and talked with him about what was happening Our service man explained to him that the problem with the wet yard seemed to be the d-box (Mr*** did not know this until we told him) We told Mr*** he needed to have an excavation company come out to dig down to the d-box and fix it Also explained to Mr*** that he needed to pump out both tanks, so that the excavation company could work on the d-box without getting water from the septic tanks draining into the d-box Mr*** agreed After we pumped out the tanks, Mr***'s wife started complaining that if we weren't going to fix the d-box problem they weren't going to pay Mr*** knowing that we did our job, paid us with a check.Our company pumped out the tanks upon Mr***'s request There will be no adjustment on billing.Thank you for your help in the matter.Sincerely,Jody OwensOwens Septic Service

My response in regards to client *** ***
*** * *** ***
*** *** *** ** ***
I performed a concrete coating job for *** *** of December It was of kool deck and flagstoneThe driveway, front patio and walkwayAlso the back patio and
backyard sidewalkThese were done in kool deck and that is the work area done in question by *** ***The work turned out beautiful. He left out of state one day prior to our completion and left final payment for the work completed with his friend *** *** phone number ***He was to render final payment upon satisfaction completion of the jobWhich he did on 12-18-I have saved all the text messages ***'s final text says “Pics look good! *** and *** love it and I am sure we will too” 12-18-Here are pictures I have attached for you to look at of the job completedIn January *** *** returned from out of state and I didn’t hear from him until February 2014. He then contacted me to say there were some white spots on one section of back patioI took a look at it and there was so I immediately within days repainted the sections and resealed them using a roller and obviously at no costNow he complains that the paint looks newer and heavier than the rest of the back patio and adjoing back sidewalk and wants me to repaint all the back patio and walkwayI said there is nothing wrong with it absolutely notHe is just a frugal unapreciating old man trying to take advantage of me
Respectfully submitted
*** ***
480-720-

This letter serves in response to the complaint submitted by Mr. [redacted] (Revdex.com Complaint ID# [redacted]). In his complaint, Mr. [redacted] makes representations that he was not provided proper notice of his account being placed with our agency and that Alliance had an obligation to notify him...

prior to reporting this account to the credit bureaus.In response to this complaint, his account (Alliance account number 349XXXX) was reviewed, including all letter activity on the account. After reviewing the information, I can provide the following information:This account was placed with our agency by Aurora Health Care, Inc. on February 28, 2015. On March 4, 2015, our agency mailed to Mr. [redacted] the required first notice under the Fair Debt Collection Practices Act, which advised him that the account had been placed with our agency. That letter did provide the necessary information on requesting validation of the account and also provided the “Mini-Miranda”. That letter was sent U.S. Mail, return service requested. That letter was not returned to us by the postal service as undeliverable.I do note in our records that this consumer did dispute the account in writing, which was received by our office on December 31, 2015. In response to that dispute, we did mail on January 15, 2016 an itemization of the charges that form the amount owed on this account.It was Mr. [redacted]’s belief that we had an obligation to notify him in writing before the account was reported to the credit bureaus. We disagree with his assessment and interpretation of the law in that regard. Our position remains that we have appropriately reported this account to the credit bureaus, and the law does not require that we notify him in advance before doing so.At this time, based on our review, it appears that our agency did everything correctly with respect to following the law and providing the required initial validation notice to this consumer (which was not returned to our agency as undeliverable) and did not do anything improper in reporting this account to the credit bureaus.If Mr. [redacted] has any other questions or concerns about his account, we would invite him to contact our office at ###-###-#### and speak with an Account Manager. But, with respect to his desired outcome that this account be removed from his credit report, we are not willing to provide that relief, as it appears, based on our review, that the account was handled appropriately.

This letter serves in response to the follow-up Revdex.com complaint submitted by this consumer. (Revdex.comID# [redacted]). Our Manager of Collections has reached out to Mr. [redacted] and his concerns are beingaddressed. It is our understanding that the two will continue to converse directly with one another inan effort to resolve Mr. [redacted]’s complaint and concerns.At this time, because of the communication between this consumer and our Manager ofCollections, we consider this complaint to be addressed. If this consumer needs anything further,please do not hesitate to have them contact our agency.

This letter serves in response to the complaint submitted by Ms. [redacted], (Revdex.com Complaint ID# [redacted]) on February 8, 2016. In response to her complaint, I can advise that all accounts, account notes and call recordings associated with this consumer were reviewed.In review of the account,...

I note that a few days after filing this complaint on February 8, 2016, the consumer called back into our office and spoke with one of our account managers, [redacted]. During that call, [redacted] was able to talk with the consumer during the call and address the concerns that the Ms. [redacted] raised in her complaint to the Revdex.com. Additionally, during that call, [redacted] was able to explain to this consumer what information we would need in order to review her financial situation to try and come up with a mutually agreeable payment arrangement.Ms. [redacted] called back later that evening on the 8th of February and spoke with another account manager, Mike. Mike and Ms. [redacted] were able to go through her financial situation and as a result, were able to set up a payment plan for Ms. [redacted] that worked within her financial situation.As our staff has spoken with Ms. [redacted], addressed her concerns about the handling of account and set up a payment plan with this consumer, we believe that we have handled the questions and concerns that this consumer raised in her complaint to the Revdex.com.We would invite Ms. [redacted] to call our office and speak with an account manager at ###-###-#### if she has any other questions or concerns about her accounts listed with our agency. We are happy to provide whatever information we can or work with this consumer if she has additional concerns.Very truly yours,

This letter serves in response to the complaint to the Revdex.com submitted by this consumer (Revdex.com ID#[redacted]). In Mr. [redacted]’s complaint, he indicates that he feels that his rights under [redacted] law havebeen violated and that our agency has failed to respond to his requests for information about hisaccounts....

I will attempt to address each of his concerns in relatively the same order as he providedthem in his complaint.Mr. [redacted]’s main complaint is that Alliance Collection Agencies has not validated his accountsupon receipt of his request for validation. Our office did in fact send Mr. [redacted] copies of the itemizedstatements for the accounts he disputed that are currently open with our agency. All of the itemizedstatements were mailed on November 11, 2015, with the exception of one, which had to be requestedfrom the client and was mailed on November 24, 2015. All of the itemized statements were sent to Mr.[redacted], via U.S. Mail, return service requested. To date, those letters have not been returned to ouroffice as undeliverable.Our agency did in fact receive Mr. [redacted]’s letter on November 18, 2015, wherein he disputedaccount #[redacted]. Our agency responded to his letter by advising him in writing on November 24,2015 that because his dispute was substantially similar to his earlier dispute, we would not be sendingthat validation to him again, because we had sent that information to him, just a week earlier. Again,that letter dated November 24, 2015 was sent via U.S. Mail, return service requested. To date, thatletter has not been returned to our office as undeliverable.In his letter and in his complaint, Mr. [redacted] makes reference to the [redacted] Finance Code and hisbelief that he is entitled to a copy of our surety bond and a copy of our collection agreement with theoriginal creditor. Our Agency is licensed in the State of [redacted], and as such complies with all [redacted]state law requirements, including having the necessary surety bond filed with the [redacted] Secretary ofState. The law does not require that we provide copies of the surety bond or our collection agreementsto individual consumers. If Mr. [redacted] would like to confirm the status of our license with the State of[redacted], he may do so by accessing the [redacted] Secretary of State’s websiteIn his complaint, Mr. [redacted] makes reference to his concern that he may be a victim of identitytheft and are unsure if the charges we are attempting to collect may have been fraudulent. As we haveprovided copies of the relevant itemized statements to Mr. [redacted], it should be possible for him toascertain if the medical services provided were a result of identity theft. If that is the case, we wouldstrongly recommend that he notify law enforcement and file a police report.Based upon review of our records and reviewing all the pertinent account information, it is ourposition that our agency has acted appropriately and within the law when responding to Mr. [redacted]’srequests for information. The Fair Credit Reporting Act and the credit bureaus require that creditreporting agencies report fair an accurate information to an individual’s credit report. At this time,based on the information that we have, it appears that we are accurately doing so. If Mr. [redacted] hasadditional information that would prove that his accounts are fraudulent or the result of identity theft,we would, in accordance with our responsibilities under the law, review and revisit the issue.However, at this time, removing these accounts from his credit bureau, without additional informationwould put our agency at odds with our responsibility to report information about his accounts fairlyand accurately to the credit bureaus.I understand that this is likely not the answer Mr. [redacted] is expecting in response to hiscomplaint. We will, based on his complaint, re-send all of the itemized statements that were previouslysent to Mr. [redacted]. Mr. [redacted] should keep an eye on his mail, as the information will arrive in a plainbrown envelope, with a return address in Marshfield, Wisconsin. Should he have any questions orconcerns, or wish to discuss his accounts in detail, I would invite him to call our office and speak withan [redacted] at ###-###-####. Our office hours are Monday – Friday, 8:00 a.m. – 5:00 p.m.(Central Standard Time).Please note, that per his request, our agency will not contact him via telephone. In the event Mr.[redacted] would like to rescind that order, he may contact us at the phone number noted in the paragraphabove.Very truly yours,[redacted]Alliance Collection Agencies, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted]'s cell phone pictures of the cement coating did look good. Unfortunately they did not show the the 4' x 4' section where the knock down finish was all smeared or the numerous white spots he mentioned in the business response. He obviously thought some of the patio was sub standard or he would not have agreed to the first rework. He apparently took a short-cut on the rework of the 4' x 4”section that completely eroded the “knock down” kool deck effect. The white spots were covered up with the second coat of paint. So now we have a patio with section with no knock down and half the patio with heavy red paint and the other half with a very light paint coat where the gray cement bleeds through in places. Mr [redacted] agreed in front of my wife [redacted] and myself that he would fix the 4' x 4' section and repaint the rest so it would all look the same. [redacted] also told the [redacted] mentioned in [redacted]'s response that he was going to rework the job for us. [redacted] can be contacted at [redacted] or [redacted] also botched the the epoxy paint on the garage floor. He used two epoxy kits that for some reason are different in color. We paid almost $6000 dollars for this work and expect it to be the quality originally promised. Especially when he promised my wife and myself and witness, [redacted], that he would rework the patio for us. Also I found in my investigation that Galindo's [redacted] construction is operating without a contractors license and his former business, Galindo's Solid Rock Construction had its license revoked several times.
 
Thank you,
[redacted] Jacobs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. Owens is flat out lying.  Yes, I called for service, but it was not to have the tanks pumped.   I absolutely knew the problem with with the d-box before I called them.   I explicitly said that I was nearly positive that that was what the problem was when I first called them.   Mr. Owens already had his hoses from his truck to the tank before I could even talk to him.Only after I called her back did she explain that the only thing they do is pump tanks.  Why would I bother to have a company come out if I knew they didn't even do the work I needed them to do?   More so, why after I explained my problem to her, wouldn't she say "That's not what our company does"?   The only explanation that makes sense to me is they wanted to do the pumping for a quick $300.I don't even have a wife.   I have a husband.   We are legally married.   And yes, he was agitated.   Who wouldn't be when someone hands you a bill and didn't do anything for what we called them out to do?The reason I gave him the check is simple.   There was no way he was going to leave until he got it.   Cooler heads prevail and I decided to handle it on the phone with his wife, thinking she would clear up the situation.   Instead, she doubled down and I realized it was a scam from both of them.   At that point, we decided that we probably would never see that money again.   We did want to take some action, however, to try to prevent them from doing it to the next guy.  That is why we posted reviews online and filed a complaint with the Revdex.com.    I am 39 years old and have never filed a complaint before with the Revdex.com.   That should say something.
Regards,
[redacted]

My response in regards to client [redacted]

I performed a concrete coating job for [redacted] of December 2013. It was of kool deck and flagstone. The driveway, front patio and walkway. Also the back patio and...

backyard sidewalk. These were done in kool deck and that is the work area done in question by [redacted]. The work turned out beautiful.  He left out of state one day prior to our completion and left final payment for the work completed with his friend [redacted] phone number [redacted]. He was to render final payment upon satisfaction completion of the job. Which he did on 12-18-2013. I have saved all the text messages.  [redacted]'s final text says “Pics look good!  [redacted] and [redacted] love it and I am sure we will too” 12-18-2013. Here are pictures I have attached for you to look at of the job completed. In January 2014 [redacted] returned from out of state and I didn’t hear from him until February 2014.  He then contacted me to say there were some white spots on one section of back patio. I took a look at it and there was so I immediately within days repainted the sections and resealed them using a roller and obviously at no cost. Now he complains that the paint looks newer and heavier than the rest of the back patio and adjoing back sidewalk and wants me to repaint all the back patio and walkway. I said there is nothing wrong with it absolutely not. He is just a frugal unapreciating old man trying to take advantage of me.

 

Respectfully submitted

480-720-5921

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted]'s cell phone pictures of the cement coating did look good. Unfortunately they did not show the the 4' x 4' section where the knock down finish was all smeared or the numerous white spots he mentioned in the business response. He obviously thought some of the patio was sub standard or he would not have agreed to the first rework. He apparently took a short-cut on the rework of the 4' x 4”section that completely eroded the “knock down” kool deck effect. The white spots were covered up with the second coat of paint. So now we have a patio with section with no knock down and half the patio with heavy red paint and the other half with a very light paint coat where the gray cement bleeds through in places. Mr [redacted] agreed in front of my wife [redacted] and myself that he would fix the 4' x 4' section and repaint the rest so it would all look the same. [redacted] also told the [redacted] mentioned in [redacted]'s response that he was going to rework the job for us. [redacted] can be contacted at [redacted] or [redacted] also botched the the epoxy paint on the garage floor. He used two epoxy kits that for some reason are different in color. We paid almost $6000 dollars for this work and expect it to be the quality originally promised. Especially when he promised my wife and myself and witness, [redacted], that he would rework the patio for us. Also I found in my investigation that Galindo's [redacted] construction is operating without a contractors license and his former business, Galindo's Solid Rock Construction had its license revoked several times.

 

Thank you,

[redacted] Jacobs

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,