Empire Dental Care

It was my third time here, and I just recently visited them to get a teeth whitening. I was always satisfied with how hands-on they were during our appointment. My dentist's hands are very light, so I am comfortable throughout our appointment. The staff is also accommodating and friendly. I am pleased with your service, which makes me more confident about my smile.

A formal patient name *** *** came to our office for a very first time on 01/**/After that first visit he will come periodically for exam, x-ray and cleaning, despite our effort to inform him to come every month's to avoid any major dental procedureHowever *** *** come for
dental services on January **, due to a tooth ache - after reviewing the x-ray our Doctor determinate that he wil lneed a root canal treatment in order for us to save his tooth which he agreed toAfter receiving an approval form from Medicaid *** *** Insurance we proceed to inform him to coming so we can complete the work on February **, Thus we sent to request the Pre-Authorization to the insurance, once the work was complete they refuse the release us our paymentWe try to get in touch with the patient to that he get in touch with his Insurance to avoid having to charge him, but *** *** did not comply forcing us to have to collect payment directly from himEmpire Dental it's a very serious office serving the community over years and strive to give the best srvice to all our Patients no matter the age, sex, race nor genderIn our office we try to meet everyone need by providing a service to that they will continue to come and so that they can refer more patient to our office, and that is what we to do with *** ***Even though we inform him about the balance even before sending him to collection; he simply ingnored our request to try to solve this situation on a friendly manner, forcing us to seek payment in any other possible wayAt Empire Dental Care we work under the insurance policy by following the Insuranceguide linesAnd don't commence any work unless we have the required documentation to avoid this type of discomfort- however it is the patient responsibility to keep his Insurance up to date and to cover any procedure they're insurance DON'T cover. Best Regards, Boris -- *** *** *** **
*** *** *** *** **
*** ** ***Tel: ###-###-####Fax: ###-###-####