Empire Elite

We are very disturbed by the comments of Mr/Mrs ***We take input from our members very seriously and have always worked diligently to address issues under our controlWe have never been approached by the ***’s regarding the issues they allege in their letter so we are somewhat surprised at the disparaging nature of their commentsThis upcoming season would be their third year with usOur industry is by its nature a very competitive environmentSimply put, teams win and teams loseAlthough we all endeavor to win there are many factors involved and since we are dealing with young girls our core values are what we primarily stress such as character, commitment and attitudeWe cannot lose sight of the larger goal of producing students that understand the greater aspect of being part of their team, win or loseWe are grateful for the parents that support us in that effortWe have been in business for over years and have worked hard to establish our company as a professional organizationWe have a strong reputation that Empire Elite connects and cares for our young membersWe have won numerous national titles, which exhibits the quality of our coachingWe attend regional meetings, coaches conventions and educational seminars in order to stay up to date with rules and techniques to provide safe and educated coachingWe are all certified by USASF and our gym is a member of USASFOur business practices are specifically and carefully defined in our contract and information packetOur costs and fees are broken down requiring that parents must agree to and sign prior to joiningThis packet is released in February for the upcoming seasonThis contract is quite clear concerning schedules and payment over the entire seasonParents are clearly informed that we have a no refund policy, and a $buyout fee if they choose to leave the program any earlier than April 30thThey are required to notarize the contractWe guarantee members will not pay anything more than what is listedWe do not charge cc unless it is approved firstThis member had three months from the date we sent the contract packet to them to review and decide whether or not to join for this upcoming seasonWe can provide the signed, notarized contract if necessary

We are very disturbed by the comments of Mr/Mrs [redacted]. We take input from our members very seriously and have always worked diligently to address issues under our control. We have never been approached by the [redacted]’s regarding the issues they allege in their letter so we are somewhat surprised at...

the disparaging nature of their comments. This upcoming season would be their third year with us. Our industry is by its nature a very competitive environment. Simply put, teams win and teams lose. Although we all endeavor to win there are many factors involved and since we are dealing with young girls our core values are what we primarily stress such as character, commitment and attitude. We cannot lose sight of the larger goal of producing students that understand the greater aspect of being part of their team, win or lose. We are grateful for the parents that support us in that effort. We have been in business for over 5 years and have worked hard to establish our company as a professional organization. We have a strong reputation that Empire Elite connects and cares for our young members. We have won numerous national titles, which exhibits the quality of our coaching. We attend regional meetings, coaches conventions and educational seminars in order to stay up to date with rules and techniques to provide safe and educated coaching. We are all certified by USASF and our gym is a member of USASF. Our business practices are specifically and carefully defined in our contract and information packet. Our costs and fees are broken down requiring that parents must agree to and sign prior to joining. This packet is released in February for the upcoming season. This contract is quite clear concerning schedules and payment over the entire season. Parents are clearly informed that we have a no refund policy, and a $500 buyout fee if they choose to leave the program any earlier than April 30th. They are required to notarize the contract. We guarantee members will not pay anything more than what is listed. We do not charge cc unless it is approved first. This member had three months from the date we sent the contract packet to them to review and decide whether or not to join for this upcoming season. We can provide the signed, notarized contract if necessary.

We are very disturbed by the comments of Mr/Mrs [redacted]. We take input from our members very seriously and have always worked diligently to address issues under our control. We have never been approached by the [redacted]’s regarding the issues they allege in their letter so we are somewhat surprised at...

the disparaging nature of their comments. This upcoming season would be their third year with us. Our industry is by its nature a very competitive environment. Simply put, teams win and teams lose. Although we all endeavor to win there are many factors involved and since we are dealing with young girls our core values are what we primarily stress such as character, commitment and attitude. We cannot lose sight of the larger goal of producing students that understand the greater aspect of being part of their team, win or lose. We are grateful for the parents that support us in that effort. We have been in business for over 5 years and have worked hard to establish our company as a professional organization. We have a strong reputation that Empire Elite connects and cares for our young members. We have won numerous national titles, which exhibits the quality of our coaching. We attend regional meetings, coaches conventions and educational seminars in order to stay up to date with rules and techniques to provide safe and educated coaching. We are all certified by USASF and our gym is a member of USASF. Our business practices are specifically and carefully defined in our contract and information packet. Our costs and fees are broken down requiring that parents must agree to and sign prior to joining. This packet is released in February for the upcoming season. This contract is quite clear concerning schedules and payment over the entire season. Parents are clearly informed that we have a no refund policy, and a $500 buyout fee if they choose to leave the program any earlier than April 30th. They are required to notarize the contract. We guarantee members will not pay anything more than what is listed. We do not charge cc unless it is approved first. This member had three months from the date we sent the contract packet to them to review and decide whether or not to join for this upcoming season. We can provide the signed, notarized contract if necessary.