Empire Fence, Decks and Interlock Reviews (%countItem)
Empire Fence, Decks and Interlock Rating
Address: -, Ottawa, Ontario, Canada, K2C 2B8
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Absolute disgrace
They have my money and I have no deck
Hi,
A contract was signed and work was done. We're happy to settle the account.
Thanks,
Empire Team
I have been awarded a ruling from the Ottawa courts and Empire has been notified
They chose not to settle therefore I filed a lawsuit and was awarded my claim
There is no option to negotiate
Very professional from the start, giving us all the options while listening to what we wanted. High quality work, *** is very friendly and clean work (did not leave a mess behind). Had final walkthrough with *** to ensure my demands are met. Would definitely recommend!
We were on the fence about building a composite deck. If it was going to be a composite deck, it would have to be built by people that know their stuff. We have zero regrets having chosen Empire Deck and Fence. The service has been great and the end result is superbe.
These guys know what they are doing. They were easy to deal with, worked exceptionally hard and the end product is perfection. I highly recommend them.
We had a beautiful quality composite deck built during the beginning of spring with snow still on the ground and the Empire crew had no issues removing the snow off the ground and quickly put up our deck in time for the warm weather to arrive. This is our first experience with a Deck contractor and we are very pleased with the experience. We were given daily status updates throughout the week and work always started early in the morning and they didn't leave till it was dark out. Very hard working crew and the end result was amazing. Can't wait for the summer.
Great products, quality of work and attention to detail! Extremely happy with the end results of the deck, patio and fence that were completed...looking forward to enjoying them in the summer
Signed and agreed for a fence to be built by August 1st. Provided a deposit of close to $2,000. They are now sawing it will be another 6 weeks.
Bank transfer
Initial Business Response /(1000, 14, 2018/10/01) */
Deposits from two neighbours were received on July 11 & July 5th.
We apologize for any delays, we had a few jobs were we encountered bed rock and such our schedule got pushed back. The fence is now installed. We'll be reaching out to client to make sure she is happy with everything before settling up the final balance.
***
Initial Consumer Rebuttal /(3000, 16, 2018/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fence is installed. However the wrought iron is scratched in various places and they were to come back and fix it. That was 2 weeks ago and we have yet to hear from the company.
Final Business Response /(4000, 20, 2018/10/12) */
Just writing to give you an update on the file. We've been in touch with the client and have scheduled a time to fix the issues.
Thanks!
***
Final Consumer Response /(4200, 22, 2018/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been over a month and Empire has yet to come by and fix the fence. It is true they schedule a date to come. However, they cancel and promise to reschedule. This has not happened yet.
We recently contracted Empire Deck and Fence to replace our fence after the nasty wind storm earlier this spring. This is the second time we use Empire after an outstanding job last year building our deck. They have once again exceeded our expectations and have done an outstanding job, and great value for money with competitive pricing.
Their staff were effective, courteous, and highly professional.
We would certainly be using their services again for the next phase of our backyard makeover.