Empire HVAC Solution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] He is lying, he told me that it was fixed but I needed a new filter....Then after he tried to charge me an extra $,I refused and gave him a $and he said he had no changethinking it was fixed, I said don't worry about it He bee lined to the truck and I checked the air, it was not working and I proceeded to tell him, he came back in and then said, let me make a call.I went to the truck, he spoke to someone, and told me to call them, I expressed I wanted my air fixed or my money back and he told me he had another call a block away and would come backAnd never gave me a receipt.He lied, I called him and told him about it and he said, you will have to change the whole unit that is only yrs oldI called another AC man the next day and he said dry vac the excess water up and flip the breaker, it will be fineI did and it is working greatThat guy is a liar and a thief and anyone that uses Empire or [redacted] are victims in the making..Any company with any integrity at all, would give the $dollars back to protect their name if they actually cared about customers.I spent years in business directly to the customer so I know what I'm talking about.I just hope Revdex.com posts my complaint publicly so others won't be ripped off like I wasThe $is only principle to me, I hate a lying thief

The disputed amount has been deposited into client's bank account by ***, the merchant company on behalf of Empire HVAC Solution and they need to confirm that

We reject the business responseThey have not provided any proof that the air handling unit was purchasedWe have attached pictures of the old air handling unit which were taken after discovering the heating was not workingWe recently replaced the old inside unit with a new inside unit through a different company (*** * *** *** *** *** ***)We have provided a receipt of $from another company (*** * *** *** *** *** ***) to come diagnose the problemUpon meeting the contractor and showing him to the basement was when we discovered that the inside unit was the same oneThe contractor had to clean out the coils of the inside unit and replace a part for the new outside unitWe have also provided the receipts for the service to replace the old inside unit as the inside unit and outside unit were not compatibleThe owner of Empire HVAC replaced the outside unit for us in MarchWe have provided correspondence from the company (RE Michel) that the owner ordered the outside unit fromThe correspondence confirms that Empire HVAC Solution's work was not correct when the owner installed the outside unit in MarchAfter receiving this letter from the company he ordered the outside unit from, it makes me question whether the owner put the wrong outside unit on purpose in order to later gain work from us to replace the inside unitHe even stated to us that we should replace the inside unit because he thought that the original inside and outside units were too small for the townhomeAgain we never received a message from the business owner after he supposedly completed the workThe tenant that was previously living in the house left the first week of NovemberWe lost revenue for one month because she broke the lease and left without informing usShe repeatedly asked for help on how to use the thermostatI doubt that she knew if the business owner replaced the inside unit or notWe also contact *** *** *** to report the business owner of Empire HVAC SolutionsThe warranty company decided to help us in attempting to retrieve our money back but was unsuccessfulIn response to some things in the business owners letter, he did not tell me that he would not do the work after he became offended from my motherHe did not respond to me at all after I first called himHe said he would call me back but he never didThe business owner also claims to have given us service twice for freeThe reason he came out to the home again was because his installation for the outside unit was faultyBoth times from my recollection he had to fix the work he did not do properly such as re-soldering the copper pipes.Attachments: Photos of old air handling unit taken in November 9th, You can see in one photo that the manufacturing date states August, 2010.*** * *** Receipts for work after heating stopped working and to replace old inside unit.Correspondence letter RE Michel confirming that M***’s replacement of old outside unit was incorrect

Thank you for taking the time to reach out to me on this subject matter.  On the said date I was dispatched by choice home waranty to the customers address to diagnosis and troubleshoot his A/C unit and report back to [redacted].  Customer has agreed in contract between him and choice to pay me a...

service call fee of $45 upon arrival before diagnosis begins, but for the record I did finish the diagnosis before even requested for the service fee, which he said did not have exact change but $50, and I said I did not have change either, and he said that's fine.Diagnosis: I found his thermostat hanging off the wall, which I have pictures of. He refused to take me down to the basement where the unit is located, rather he asked a disabled older man tot take me. To my surprise the gas furnace and all the electrical components (control board, blower wheel and motor and he even had a clogged and soaked dirty filter) which I took pictures of, were soaked with water and tripped the main circuit breaker.So I called him to come down, which he never did, so I took the clogged dirty filter which caused air restriction to the A/C unit and caused it to freeze, upstairs and showed to his wife, who then screamed, yelled at him that he was going to kill them with all the dirt coming from the A/C unit. I explained to them that all this is due to the lack of maintenance on the A/C unit, and he needed to shop Vac all the water before the breaker is turn back on.I invited him outside where I filed  my report to [redacted], who advised me that they were going to decline the claim due to lack of periodic maintenance.I asked the customer to call [redacted] where they broke the news to him about the results. He got infuriated and said I must fix the A/C because that's what he called for, and I told him I can't do anything unless [redacted] gives e the authorization. He then demanded the service fee back and I refused, then he said he was going to report my company and [redacted] to the Revdex.com.

I met this customer through [redacted] and installed a heat pump condensing unit for her some where the beginning of spring 2017. In June she contracted me to replace the inside unit too. She went out of town so through her tenant named [redacted] who lives in the house and she has...

testified to the installation through me and the customer prior to installing the new system she had 2 service calls in the summer which I run all for free.In June we did the install. Four months and said unit is not doing anything so I told her it might be a blown fuse, but she has to pay $100 service fee which would cover any minor repair I found, Since I have I run service call for her for free she refused and started raining insults at me and she was going to call her uncle to do it.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
He is lying, he told me that it was fixed but I needed a new filter....Then after he tried to charge me an extra $20 ,I refused and gave him a $50 and he said he had no change... thinking it was fixed, I said don't worry about it.  He bee lined to the truck and I checked the air, it was not working and I proceeded to tell him, he came back in and then said, let me make a call.I went to the truck, he spoke to someone, and told me to call them, I expressed I wanted my air fixed or my money back and he told me he had another call a block away and would come back. And never gave me a receipt.He lied, I called him and told him about it and he said, you will have to change the whole unit that is only 12 yrs old. I called another AC man the next day and he said dry vac the excess water up and flip the breaker, it will be fine. I did and it is working great. That guy is a liar and a thief and anyone that uses Empire or [redacted] are victims in the making..Any company with any integrity at all, would give the $50 dollars back to protect their name if they actually cared about customers.I spent 40 years in business directly to the customer so I know what I'm talking about.I just hope Revdex.com posts my complaint publicly so others won't be ripped off like I was. The $50 is only principle to me, I hate a lying thief.

Hello,The money was returned recently.I tried to put a new response on the Revdex.com website but couldn't find a way.Thanks,[redacted]