Empire Hyundai, Inc.

I will look into this and be back to you tomorrow. Thank you,*** ***

Empire Hyundai is requesting assistance from *** *** *** for headlight repair and replacementWarranty Guidelines are set by *** *** *** and any assistance is at their discretion as the vehicle is our of warranty from the manufacturerThe Diagnostic Fee that was paid by Mr
*** will be offered to *** *** *** as customer contribution towards this repair*** *** *** will review our request and either decline any assistance or offer partial assistance for either parts or laborThe Vehicle is required to be in our service department during this procedureMr*** has agreed to leave the vehicle for the day in order for Empire Hyundai to pursue this request on Mr***'s behalfPlease call me directly if you have any further questions. Thank You,*** ***Service Manager###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello ***,You called into the dealership on 12/and scheduled an appointment to come in on 12/All phone calls are recorded and after listening to the entire phone call when you called in, you had spoken to *** who explained to you how the mailer workedYour Winning # had been locked
in and you had to come into the dealership to claim your prize which was one of the prizes listed on the piece of mailThere was no purchase necessary and when you came in we matched your winning # to the numbers we have here in the showroom and you received the prizeWe have Insurance policies we purchase for these mail pieces as there is guaranteed winners for them and we get reimbursed for the claimsWe are a very reputable car dealership and strive for 100% customer satisfaction and we are very transparent in everything we do as a dealershipWe appreciate you coming into the dealership to claim your prize and hope you will keep us in mind in the futurePlease call me directly if I can be of any further assistance or if you have any other questions or concerns.Thank You,*** ***General ManagerEmpire Hyundai*** *** ***
*** *** ** ***
***

Ms. [redacted],Our phone staff are taking appointments so that we have enough time to spend with all our customers.  Secondly, we want you to have a great experience when comming in to claim your prize, so when your in the market for a vehicle you'll remember the great experience and come back to purchase from us.  Thirdly, when contacting the dealership in reference to your prize our phone personnel are given a listing of the winning numbers they do not know what you have won.  The prize is revealed when you enter the showroom and check against the listing at our sales desk.  I'm truly sorry that you were disappointed in your prize.  Again if you should have any further questions or concerns please don't hesitate to contact me.Thank you,

Good Evening,I'm sorry that you feel this way.  I've attached one of your phone conversations with [redacted] and clearly she didn't state that you won and [redacted] Watch.  If you would like to discuss this further please feel free to contact me.  Thank you,[redacted]

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [redacted] could not have said verbatim that I won an [redacted] Watch because she knew that that was in fact not the prize I would receive when I arrived for my "appointment" to "claim my prize", as she stated.  What did in fact say that I had won an [redacted] Watch was the scratch and win game on the Empire Hyundai Promotional Flyer.  I have attached a picture.  I called more than once to verify the winning prize and the legitimacy of the game, each time I was told to come in and "claim my prize", therefore implying that the prize I had won was the prize I had mentioned and the prize shown on the flyer. 
Regards,
[redacted]

Good Morning,After reviewing our Camera system, it appears that you were well aware that we would do the very best we could to earn your business.  We did have an approval  based on your credit the rate came back at 21% and the bank wanted a bigger investment from you and that would have...

required and additional $6000.00 as a down payment.  Ms. [redacted] I can also see that your salesperson [redacted] handed you a receipt for the $300.00 deposit, I'm sorry that we  couldn't help but we did do the best we could do based on your credit.  Our policy is that we wait 10 business days for any personal checks to clear, if you provide me a print out of your bank stmt showing the check payable to us clearing with a beginning balance and ending balance reflecting I would be glad to refund your deposit.  If I can help in any way please let me know.  Again I'm truly sorry that we couldn't put you in the New Elantra, please don't be discouraged and if I can offer you additional assistance please contact me at the dealership.Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This is the first I am hearing of the additional money required down. The sales person and your finance person simply said they would call allied bank and the next thing I was told my old car was out in front. Basic common courtesy dictates I probably should have been given an explanation. I'm sure that is visible in your video recordings as well. Additionally Brendan told me under no uncertain terms I would receive my check and car back if the deal fell through. He guarenteed me that if the payments were not lower than my current loan I would get my car and check I took the time to ask him. I don't care about any of that. My concern is why my check was processed before my loan was approved. That's my gripe. Was I treated like a second class citizen in the fact no one said a thing to me about this 6000 ? Absolutely. But my major concern is the $300. I must now take time out of work to get reimbursed for money I feel you should not have processed until my loan was approved 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I understand that their flyer and website specifically mention that the price includes incentives. The flyer and website seem purposefully misleading but not fraudulent. I, however, got the price from their listing on [redacted] Bank's "[redacted]" without ever seeing their flier and website. I called and the price was confirmed. This service (of which Empire is an affiliate) specifically forbids building incentives into the advertised price of the car. It is part of the agreement that the dealer (Empire) entered into thus they should have knowledge of it. Nowhere on this page does Empire mention that the price is not as advertised. Any reasonable person using the [redacted] would think that the price listed was the asking price for the car. Advertising in this manner, without CLEARLY labeling included incentives, is considered FRAUD in MA and in most other jurisdictions.Empire should stop this false advertising and honor their prices.
Regards,[redacted]

Hello Mr. [redacted],I understand this is not the response you were hoping for but unfortunately based on the current situation you are in due to the negative equity from the two vehicles this is where we stand. Please let me know if you would like to discuss further. You can reach me at [redacted]Thank You,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The winning number on the scratch and win game on the flyer from Empire Hyundai matched the [redacted] Watch, as I have previously attached. It's unfortunate that in order to bring potential customers in you have to mislead them. A simple "we'll see what you won when you get here" would have taken just as long as "come in and claim your prize" and would have been enough for me to know that this was in fact a scam. Again, I called empire multiple times to verify the legitimacy of this game and the prize shown, I was never told anything about another list of prizes, after stating more than once that my prize was an [redacted] Watch, I was told to "come in and claim my prize". [redacted] also had time to call me to make sure I was coming in for my "appointment" making it seem that more legit. 
Regards,
[redacted]

Hello [redacted],If you could please contact [redacted] at [redacted]. He is the new General Manager and he would like to rectify this situation with you. Please call him at your earliest convenience so we can resolve any issues you may have.  If it is easier for you to just come in, he is also...

here daily until 8PM.Thank You,[redacted]Empire Hyundai[redacted]

Hello [redacted], We did bring you into the dealership to try to get you out of your current vehicle. Unfortunately when you had traded in your Veloster for the [redacted] you had some negative equity which you had rolled over to the new loan and you also have some negative equity on your current vehicle...

which without any money down we cannot lower your payments at this time. As stated if you can come up with some money to put down we can work with the banks to see what we can do for you. Please call me if you have any additional questions. Thank You,[redacted]
[redacted]

Hello Mr. [redacted],The cancellation of your warranty was processed on 12/18/17 and payment of $2,050.00 was sent to [redacted] as they were the lienholder on the note. Please call me directly if you have any additional questions. Thank You,[redacted]Customer Service DirectorEmpire...

Hyundai, Inc.428 Pleasant StreetFall River, MA  02721[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Empire Hyundai ([redacted]) tried to reach out to customer. We will try again today and respond back with a response by End of Day today. Thank You,[redacted]Service Manager[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here. I will be sending my complaint onward.
Regards,
[redacted]

Mr [redacted],I have the attached documents which are on our web site as well as all our paper advertising, all rebates are included in our advertised price.  It does also list all amount and to discuss with us to see if all the rebates are something you qualify for.  I'm sorry if you felt...

that you were misinformed, but we do provide all the information for your review.  Mr. [redacted] we want to earn your business please contact us for further discussion.