Ms***,Our phone staff are taking appointments so that we have enough time to spend with all our customers Secondly, we want you to have a great experience when comming in to claim your prize, so when your in the market for a vehicle you'll remember the great experience and come back to purchase from us Thirdly, when contacting the dealership in reference to your prize our phone personnel are given a listing of the winning numbers they do not know what you have won The prize is revealed when you enter the showroom and check against the listing at our sales desk I'm truly sorry that you were disappointed in your prize Again if you should have any further questions or concerns please don't hesitate to contact me.Thank you,
Good Evening,I'm sorry that you feel this way I've attached one of your phone conversations with [redacted] and clearly she didn't state that you won and [redacted] Watch If you would like to discuss this further please feel free to contact me Thank you, [redacted] ***
Hello Mr [redacted] ,I understand this is not the response you were hoping for but unfortunately based on the current situation you are in due to the negative equity from the two vehicles this is where we standPlease let me know if you would like to discuss furtherYou can reach me at [redacted] Thank You, [redacted]
Hello Mr [redacted] ,The cancellation of your warranty was processed on 12/18/and payment of $2,was sent to [redacted] as they were the lienholder on the notePlease call me directly if you have any additional questionsThank You, [redacted] Customer Service DirectorEmpire Hyundai, IncPleasant StreetFall River, MA [redacted]
Good Morning,After reviewing our Camera system, it appears that you were well aware that we would do the very best we could to earn your business We did have an approval based on your credit the rate came back at 21% and the bank wanted a bigger investment from you and that would have required and additional $as a down payment Ms [redacted] I can also see that your salesperson [redacted] handed you a receipt for the $deposit, I'm sorry that we couldn't help but we did do the best we could do based on your credit Our policy is that we wait business days for any personal checks to clear, if you provide me a print out of your bank stmt showing the check payable to us clearing with a beginning balance and ending balance reflecting I would be glad to refund your deposit If I can help in any way please let me know Again I'm truly sorry that we couldn't put you in the New Elantra, please don't be discouraged and if I can offer you additional assistance please contact me at the dealership.Sincerely, [redacted] ***
Empire Hyundai ( [redacted] ***) tried to reach out to customerWe will try again today and respond back with a response by End of Day todayThank You, [redacted] ***Service Manager [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the first I am hearing of the additional money required downThe sales person and your finance person simply said they would call allied bank and the next thing I was told my old car was out in frontBasic common courtesy dictates I probably should have been given an explanationI'm sure that is visible in your video recordings as wellAdditionally Brendan told me under no uncertain terms I would receive my check and car back if the deal fell throughHe guarenteed me that if the payments were not lower than my current loan I would get my car and check I took the time to ask himI don't care about any of thatMy concern is why my check was processed before my loan was approvedThat's my gripeWas I treated like a second class citizen in the fact no one said a thing to me about this ? AbsolutelyBut my major concern is the $I must now take time out of work to get reimbursed for money I feel you should not have processed until my loan was approved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments hereI will be sending my complaint onward Regards, [redacted]
Mr [redacted] ,I have the attached documents which are on our web site as well as all our paper advertising, all rebates are included in our advertised price It does also list all amount and to discuss with us to see if all the rebates are something you qualify for I'm sorry if you felt that you were misinformed, but we do provide all the information for your review Mr [redacted] we want to earn your business please contact us for further discussion
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I understand that their flyer and website specifically mention that the price includes incentivesThe flyer and website seem purposefully misleading but not fraudulentI, however, got the price from their listing on [redacted] Bank's " [redacted] " without ever seeing their flier and websiteI called and the price was confirmedThis service (of which Empire is an affiliate) specifically forbids building incentives into the advertised price of the carIt is part of the agreement that the dealer (Empire) entered into thus they should have knowledge of itNowhere on this page does Empire mention that the price is not as advertisedAny reasonable person using the [redacted] would think that the price listed was the asking price for the carAdvertising in this manner, without CLEARLY labeling included incentives, is considered FRAUD in MA and in most other jurisdictions.Empire should stop this advertising and honor their prices Regards, [redacted]
Ms***,Our phone staff are taking appointments so that we have enough time to spend with all our customers Secondly, we want you to have a great experience when comming in to claim your prize, so when your in the market for a vehicle you'll remember the great experience and come back to purchase from us Thirdly, when contacting the dealership in reference to your prize our phone personnel are given a listing of the winning numbers they do not know what you have won The prize is revealed when you enter the showroom and check against the listing at our sales desk I'm truly sorry that you were disappointed in your prize Again if you should have any further questions or concerns please don't hesitate to contact me.Thank you,
Good Evening,I'm sorry that you feel this way I've attached one of your phone conversations with [redacted] and clearly she didn't state that you won and [redacted] Watch If you would like to discuss this further please feel free to contact me Thank you, [redacted] ***
Hello Mr [redacted] ,I understand this is not the response you were hoping for but unfortunately based on the current situation you are in due to the negative equity from the two vehicles this is where we standPlease let me know if you would like to discuss furtherYou can reach me at [redacted] Thank You, [redacted]
Hello Mr [redacted] ,The cancellation of your warranty was processed on 12/18/and payment of $2,was sent to [redacted] as they were the lienholder on the notePlease call me directly if you have any additional questionsThank You, [redacted] Customer Service DirectorEmpire Hyundai, IncPleasant StreetFall River, MA [redacted]
Good Morning,After reviewing our Camera system, it appears that you were well aware that we would do the very best we could to earn your business We did have an approval based on your credit the rate came back at 21% and the bank wanted a bigger investment from you and that would have required and additional $as a down payment Ms [redacted] I can also see that your salesperson [redacted] handed you a receipt for the $deposit, I'm sorry that we couldn't help but we did do the best we could do based on your credit Our policy is that we wait business days for any personal checks to clear, if you provide me a print out of your bank stmt showing the check payable to us clearing with a beginning balance and ending balance reflecting I would be glad to refund your deposit If I can help in any way please let me know Again I'm truly sorry that we couldn't put you in the New Elantra, please don't be discouraged and if I can offer you additional assistance please contact me at the dealership.Sincerely, [redacted] ***
Empire Hyundai ( [redacted] ***) tried to reach out to customerWe will try again today and respond back with a response by End of Day todayThank You, [redacted] ***Service Manager [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the first I am hearing of the additional money required downThe sales person and your finance person simply said they would call allied bank and the next thing I was told my old car was out in frontBasic common courtesy dictates I probably should have been given an explanationI'm sure that is visible in your video recordings as wellAdditionally Brendan told me under no uncertain terms I would receive my check and car back if the deal fell throughHe guarenteed me that if the payments were not lower than my current loan I would get my car and check I took the time to ask himI don't care about any of thatMy concern is why my check was processed before my loan was approvedThat's my gripeWas I treated like a second class citizen in the fact no one said a thing to me about this ? AbsolutelyBut my major concern is the $I must now take time out of work to get reimbursed for money I feel you should not have processed until my loan was approved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments hereI will be sending my complaint onward Regards, [redacted]
Mr [redacted] ,I have the attached documents which are on our web site as well as all our paper advertising, all rebates are included in our advertised price It does also list all amount and to discuss with us to see if all the rebates are something you qualify for I'm sorry if you felt that you were misinformed, but we do provide all the information for your review Mr [redacted] we want to earn your business please contact us for further discussion
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I understand that their flyer and website specifically mention that the price includes incentivesThe flyer and website seem purposefully misleading but not fraudulentI, however, got the price from their listing on [redacted] Bank's " [redacted] " without ever seeing their flier and websiteI called and the price was confirmedThis service (of which Empire is an affiliate) specifically forbids building incentives into the advertised price of the carIt is part of the agreement that the dealer (Empire) entered into thus they should have knowledge of itNowhere on this page does Empire mention that the price is not as advertisedAny reasonable person using the [redacted] would think that the price listed was the asking price for the carAdvertising in this manner, without CLEARLY labeling included incentives, is considered FRAUD in MA and in most other jurisdictions.Empire should stop this advertising and honor their prices Regards, [redacted]