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Empire Lakes Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ He signed an agreement to get a discounted rate to become a member which is also non-refundable and knows of all the risks involvedNone of our greens are completely "dead" and fully unplayableWe constantly have an average over players playing every day even through July, Aug & Sept which means that the golf course is playableHis "experts" have never set foot to take soil samplesYes a portion of our greens have fungus and we did all correct procedures to deplete the fungus such as fungicide, aerification, top dressing and resoddingIn addition, "basic science tells us" in 100+ degree heat, we need to water the grass so it will not dieAnd to help him out, we upgraded his membership to the highest which is $value for freeWe even talked on the phone (prior to the Revdex.com complaint date) and he understands why we cannot refund the memberships and knows of our procedures to deplete the fungusSo we are surprised that he would complain to Revdex.comIn addition, we've never had a complaint in my history from Revdex.com which shows that we definitely have customer service Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The players a day quoted includes plays from members who are forced to play because a refund is not offeredFurthermore it also includes incredibly discounted rates such as 20, 15, or even as low as dollars for a round of golf that the course is offering because it's condition so poorThis is a golf course that continues to advertise itself with "Nationwide Tour" logos because it used to hold such an event there and have prime rates as high as dollars a round instead of 20, 15, or Today would count day of the problem and a ton of the greens are still in very bad shape, and some greens are still temporary greens, meaning using fairways as greensIf the golf course is doing the right thing, it would not take days and countingAt most it would take about 30, and even that is a long time A lot of us have told the golf course while we appreciate the gesture, the idea to upgrade us to a weekend membership is insane on the face of itWe requested a refund because the golf course is in such bad shape, we no longer want to be thereSo allowing us to play on weekends will do nothing for us as long as the golf course is not providing a reasonable product days into the problem and counting This is where the Revdex.com probably should step in and describe what is a considered "Better Business." Whatever risk inherited, not providing a reasonable service for days and counting since July 21st may not be helpedHowever, is it "Better Business" to provide a refund when days (and counting) of reasonable service has not been provided? Or is it "Better Business" for a company to say that a refund is not an option through days and counting of not being able to provide a reasonable productI'm sure many review websites have bombarded the company with many reviews as of late, just because people do not file with the Revdex.com does not mean they do not have complaintsNot everyone knows the existence of Revdex.com Final Business Response / [redacted] (4000, 16, 2015/10/21) */ Mr [redacted] - as I told you several times, there is a lawsuit going on and I am not going to respond to any of your questions until it is overThis is due to the fact that you may have an effect on the outcome of the verdictI will respond back to you as soon as I get the verdict by the city courtsSo I would advise you to stop these public slanders against Empire Lakes Golf CourseKeep in mind that I am here to work with you Final Consumer Response / [redacted] (4200, 19, 2015/10/26) */ Hi Ms [redacted] , I want to thank you for your helpNo, I do not accept this offer since I do not agree with the terms of items and But thank you very much for helping us reach agreements on other aspectsI think it's clear now that the golf course and I both agree that I deserve a refund of $So that is a very good common ground that we both can build onThank you for your time, and I will find other remedies to resolve the things we disagree on, but at least we agree that I deserve a refund Thank you ***

Initial Business Response /* (1000, 5, 2015/10/05) */
He signed an agreement to get a discounted rate to become a member which is also non-refundable and knows of all the risks involved. None of our greens are completely "dead" and fully unplayable. We constantly have an average over 75 players...

playing every day even through July, Aug & Sept which means that the golf course is playable. His "experts" have never set foot to take soil samples. Yes a portion of our greens have fungus and we did all correct procedures to deplete the fungus such as fungicide, aerification, top dressing and resodding. In addition, "basic science tells us" in 100+ degree heat, we need to water the grass so it will not die. And to help him out, we upgraded his membership to the highest which is $1100 value for free. We even talked on the phone (prior to the Revdex.com complaint date) and he understands why we cannot refund the memberships and knows of our procedures to deplete the fungus. So we are surprised that he would complain to Revdex.com. In addition, we've never had a complaint in my history from Revdex.com which shows that we definitely have customer service.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 75 players a day quoted includes plays from members who are forced to play because a refund is not offered. Furthermore it also includes incredibly discounted rates such as 20, 15, or even as low as 11 dollars for a round of golf that the course is offering because it's condition so poor. This is a golf course that continues to advertise itself with "Nationwide Tour" logos because it used to hold such an event there and have prime rates as high as 90 dollars a round instead of 20, 15, or 11.
Today would count day 78 of the problem and a ton of the greens are still in very bad shape, and some greens are still temporary greens, meaning using fairways as greens. If the golf course is doing the right thing, it would not take 78 days and counting. At most it would take about 30, and even that is a long time.
A lot of us have told the golf course while we appreciate the gesture, the idea to upgrade us to a weekend membership is insane on the face of it. We requested a refund because the golf course is in such bad shape, we no longer want to be there. So allowing us to play on weekends will do nothing for us as long as the golf course is not providing a reasonable product 78 days into the problem and counting.
This is where the Revdex.com probably should step in and describe what is a considered "Better Business." Whatever risk inherited, not providing a reasonable service for 78 days and counting since July 21st 2015 may not be helped. However, is it "Better Business" to provide a refund when 78 days (and counting) of reasonable service has not been provided?
Or is it "Better Business" for a company to say that a refund is not an option through 78 days and counting of not being able to provide a reasonable product. I'm sure many review websites have bombarded the company with many reviews as of late, just because people do not file with the Revdex.com does not mean they do not have complaints. Not everyone knows the existence of Revdex.com
Final Business Response /* (4000, 16, 2015/10/21) */
Mr. [redacted] - as I told you several times, there is a lawsuit going on and I am not going to respond to any of your questions until it is over. This is due to the fact that you may have an effect on the outcome of the verdict. I will respond back to you as soon as I get the verdict by the city courts. So I would advise you to stop these public slanders against Empire Lakes Golf Course. Keep in mind that I am here to work with you.
Final Consumer Response /* (4200, 19, 2015/10/26) */
Hi Ms. [redacted],
I want to thank you for your help. No, I do not accept this offer since I do not agree with the terms of items 2 and 3. But thank you very much for helping us reach agreements on other aspects. I think it's clear now that the golf course and I both agree that I deserve a refund of $1257.12. So that is a very good common ground that we both can build on. Thank you for your time, and I will find other remedies to resolve the things we disagree on, but at least we agree that I deserve a refund.
Thank you
[redacted]

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Address: 11015 6th St, Rancho Cucamonga, California, United States, 91730-5903

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