Empire Limo

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I have already stated that even though I signed the contract initially, the company showed negligence by sending us a vehicle that had poor working AC in degree tempsAlso, did not respond to my multiple phone calls when I tried to talk to them about these poor conditions at the time of when they sent the vehicleThe contract should have been voided when these conditions were presented to us and in that case we shouldn't have been charged the $cleaning fee as wellRegards, [redacted] ***

client used full services from beginning to end with out refusing service at all from beginning to end client used services and signed all documents contracted terms and receipt of servicethese are claimsclient left a excessive mess in limo and was charged per terms and is simply doing anything to reuin our reputation as a leading limo company in the nova dc md area please see all attached docs read term rule # 2, # #11,#15,#21,#24,#27,#28,# regardsagent

We booked with this company months before our wedding, and we never thought twice about expectations until Mike [redacted] left a min long voicemail of him arguing with his female companion about stealing his marijuanaAfter that, I read endless reviews that claimed Mike cancelled the night before the eventI called Mike at [redacted] one month before our wedding, one week before our wedding, and the day before our wedding (right now)Each time, he said he was ready and would meet us at the pick up location UNTIL right now, the day before our wedding, which was when he sent the following TEXT message...just like all the reviews claimed he would: "Limo has hit a deer tonight and is Out of Service please call **SSN [redacted] OC Limo for a limo bus or Harrry with A [redacted] Limo **SSN [redacted] for a SUV LimousineI will refund this fully to the credit card on file." We are now without transport for our guestsDO NOT USE THIS COMPANY (MIKE) I called him and said "Your reviews say that you offer a nice price, but always cancel after booking a more lucrative job." Mike said "No, I don't do that", and that we were all set and ready for our weddingWell, WE WERE FOOLS! We should have listened to the reviewshours before our wedding, MIke just texted me with the aforementioned messageDO NOT TRUST THIS COMPANY/PERSONYOU GET WHAT YOU PAY FOR

CLIENT WAS REFUNDED FULLY THREW US AND THE BANK LIMO DID SHOW UP TO HIS HOME AND HE SAID HE NO LONGER NEEDED SERVICE ALTHOUGH WE HAVE A NO REFUND POLICY ON CANCELLATIONS WE STILL REFUNDED THE CLIENT THIS REVIEW SHOULD BE REMOVED IMMIDIATELY [redacted] AGREED HE WOULD NOT DO PUT A BAD REVIEW FOR A REFUND AND HE BROKE THE AGREEMENT WITH THE RENTAL AND THE REFUND

reply to compliant attchedEmpire LimousineCharge Back Reply, Client Ordered Transportation Services for 12/31/for Pickup at 12pm Driver was on time arrived at [redacted] Glen Allen WAWhen Driver Arrived at 12noon ontime he was told bride and bride party left 15min early 1145am We explained by phone to client a cancellation on the day of event with driver there would be non-refundable client agreed she was aware of all terms of rental and nonrefundable payment and hung up phone on agentClient Agreed and signed to all terms of Reservation/refund exchange policy and authorized company to charge on credit card rental price $plus authorized a $tip Client Agreed to all Terms of Rental Refund / Exchange Policy and was aware of all Rental TermsClient Agreed and to all terms of Reservation And Authorized and Accepted all Terms including No Refund Policy/Exchange PolicyClient agreed to all terms/rules/return policyTerms states four times 100% non-refundableagreed to terms and Conditions/Refund Cancellation Return policyPlease read Rule Terms #2, #15, #17, #21, #22,#25, #27,#28,#client signed directly under where it clearly states Reservations final with no refunds .Attached is signed contracted terms of service/refund exchange policy signed on day of eventAttached is also signed receiptif you have any questions please feel free to contact usWarm Regards,Bus if [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Attached are two eyewitness accounts from two of my bridesmaids there that day that left with me to get our hair and makeup done at 12:10PM because no limo had shown upIf the limo had arrived on time, I question why I was not called at noon by the company, as shown in the previous evidence presented in the screenshots of the phone calls, even though the company's GPS claims they had arrived at noonI also question why neither I nor any of my witnesses saw a limo in the parking lot at 12:10PM when we decided to leave for our hair and makeup appointment, another contracted service we did not want to be late forHad we been even minutes late, the hair and makeup studio would have broken the contract and not provided the services, as we would not have fulfilled our part of the contract by arriving at 12:30. I do not appreciate any of the accusations this company is implying about my integrity and honestyWhen a contract is not fulfilled, regardless of the terms set, the terms no longer apply.Regards,
*** ***

client used the limo service fullyac does work fine it was degrees outside and the car has no damages as statedthere is also a no refund policy after service is completed as stated in terms.PLEASE READ THESE ADDITIONAL TERMS AND CONDITIONS PRIOR TO SIGNING CONTRACTCustomer
represents to be at least years of age and legally capable of entering into this contract under Virginia law100% non-refundable Full payment is expected when the reservation is made days or less prior to reservation date Overtime will be permitted, upon vehicle availability, and rounded off to the next hourAvailability of overtime is not guaranteedOvertime rates are non-negotiable and will be charged to the customer according to company for each limousine or BusOvertime is charged by the hour not prorated per minute overtime may be charged a full contracted rate for any delays to company other clients for stated contracted date and contracted price of other clients on the same day being cancelled due to contracted clients negligence to finish on time There is a maximum of pickup location, permitted stops and drop off locationThe minimum contract price is fixed once this contract is signedEarly dismissal, downsizing, or shortening of rental hours, will not adjust the priceadding Additional stops will be charged $per additional stopMinor changes to rental are upon availability and REQUIRE A MINIMUM OF HOURS NOTICECHANGE REQUESTS MUST BE IN WRITING AND FAXED TO USCall if flight times changeAny changes in arrival or destination locations may result in additional charges (travel charges)A contract change fee of $will be applied to all contracts if changes are made after signingCustomer acknowledges that completion of the Imprint authorization to debit credit card form is required at PickupCustomer agrees to pay a late charge of 10% per month for any unpaid balance or attributable damages, as defined below, and shall reimburse Company for its costs of collection, including attorneys’ fees at 50% of the outstanding balance or at $per hour if the outstanding balance is over $Customer is responsible for payment of tolls, parking and additional fuelThere will be a $charge, per person, if the number of passengers increases from the original contractCustomer herby agrees to hold company, its agents and employees harmless from any consequences of such wrongful use by customer or Customer's guests, including the cost to defend against the sameThe chauffeur inspects each vehicle before, during and after each rentalIn the event of damage Customer shall be responsible for any and all harm and damages suffered by the company, its agents, employees, or third parties, including but not limited to the vehicle, in regard to cleaning, breakages, burns, or other interior or exterior damage to extent of the actual cost to repair or replace, with a minimum charge of $If customer or customer's guest smokes inside the vehicle, customer shall be charged $and the rental will be terminated, without refundNO EATING in the vehicles! Exterior decorations subject to weatherSMOKING, ILLEGAL USE OF ALCOHOL (if passengers are under the age of 21), &/OR NARCOTICS OR CONTROLLED SUBSTANCES ARE PROHIBITED AND WILL RESULT IN ADDITIONAL CHARGES AND IMMEDIATE TERMINATION OF THE TRIP WITH NO REFUNDSAdditional charges will be applied to the credit card on file to cover any damages that occur; charges are as follows: Smoking in the limousine: $500.00; Cigarette burns: $500.00; Ripped or damaged upholstery/Damaged or Missing Sunroof/Damaged TV or Radio: $500.00; Spillage of drinks: $250.00; Stained Carpet: $500.00; Vomit in or on the limousine: $500.00; Lost or broken glassware: $per glass; Lost or broken remote control: $250.00;Food in Limousine: $Excessive mess in the limousine: $Broken limousine window $per windowChauffeur has the right to terminate the trip, without refund, if he/she feels that the party is not abiding by the above rules or is putting the vehicle or the chauffeur at riskBottled beer is not permitted in the limousine; canned beer only! Additional fees may be charged to cover damages at the company’s discretionThe company, or its designated representative, is hereby appointed customer’s attorney-in-fact to sign customer's signature for additional charges to customer's credit card for damages, overtime, &/or any changes due & not immediately paid by the customer & is expressly empowered & authorized to charge all costs resulting from damages to said credit cardExcept in the case of willful misconduct or gross negligence of company, its agents or employees, customer hereby waives any and all claims against company, its agents or employees for injury, loss, or damage, including consequential damages, to customer's person or property from whatever causeIn addition, customer waives any right of subrogation with regard to the sameCustomer understands and accepts that Acts of God, unforeseen traffic and severe weather conditions delay travelThere may be unexpected Battery Failure,Lighting Failure, Circuit Board Failure,Power Window Failure, AC/Heat Mechanical or Electrical Failure or unexpected vehicle breakdowns and other unforeseen events beyond the control of company, for which company shall not be liable to customerThere shall be no recourse for any of the sameIn the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle but not guaranteedIf a replacement vehicle is sent &/or customer refuses a replacement vehicle, no refund is dueIn case of an emergency, the company may sub contract rental to another limousine service to complete the jobThe company is not responsible to fulfill itineraries developed by the customer, which indicate a time that the customer expects to arrive at certain locationsDriver shall only follow the contracted addresses on contractin any case mentioned above in rule #if cancelled by custmer / client or company the rental will be rescheduled on another date with thirty to sixty days advance notice there are no refunds Neither the company, its agents or employees shall be liable for any personal property of the customer or customer's guests, which are misplaced, damaged or left in the vehicleCompany reserves the right to institute and establish rules and regulations of guest conduct, which may be amended from time to time, including termination of rental, without refund, due to non compliant guest conductWritten additions and/or alterations by the customer, without written agreement of the company, are invalid and unenforceableVehicles are sold and /or updated at the discretion of managementVehicle requests are not guaranteedCompany will not be liable for dents,scratches,rust or paint cracking from wear and tear on or in the interior company fleet vehiclesCustomer understands and accepts that all prices are subject to changeCustomer understands and accepts that Company shall not be held liable for any damages or expenses caused by not being able to provide the vehicle or vehicle color reserved by the customer.Company may opt out of contract and cancel the contract at anytime and provide a rescheduled date for rental if vehicle cannot be provided on the event date due to Acts of God, unforeseen delay unexpected vehicle breakdowns and other unforeseen events beyond the control of company, for which company shall not be liable to customerVehicle requests are not guaranteed.21.Customer agrees to 100% non-refundable payment, with or without signature per terms when making reservation by website submission form or phone with credit card and fully authorizes the charges on reservation website form and contract statedCancellation Policy: Cancellations must be HOURS IN ADVANCE in writing and emailed or faxed Cancellation fee is 100% of the total rental price Reservation can be canceled at any time by company , which company shall not be liable to customer or held to contracted service for any reservation that can’t be fulfilled due to vehicle availability, overbooking, or vehicle breakdownsClient understands any cancelled reservation will remain 100% non-refundable and client will have to reschedule at a later date with thirty days to sixty days in advance notice for reschedulingAll Reservation Prices are subject to changeAll Reservation require a twenty percent gratuity charge of total contracted price after reservation is made Client will not dispute the twenty percent gratuity chargeOvertime will be charged per company discretion client will not dispute any charges per terms and authorize any and all charges with or with out clients signature per rental terms stated #- # rental rulesClient will not dispute any charges per terms and authorize any and all charges with or with out clients signature per rental terms stated #- # rental rulesI Agree with the Terms and Conditions and Authorize all charges to my credit card per Contracted Rental Terms, Rules and Regulations #1-#Client agrees all Reservations are final with 100% Reservation contracted price non-refundable and can only be rescheduled with thirty days to sixty days in advance to new reservation date.PAYMENTS ALWAYS REMAIN NON REFUNDABLE AND NON TRANSFERRABLE.Client will not dispute any charges per terms and authorize all rental charges with or with out clients signature per rental terms stated #- # rental terms exchange/refund policy Credit Card Holder excepts all terms #1-#when credit card is provided to be charge on the phone or online website with or without signature for reservation date,time and contracted priceCredit Card Provider Accepts all terms at time of Reservation by phone or website with or with out signature that when Reservation made it is100% non-refundable Full payment is expected when the reservation is made and Credit Card Holder understands all terms/refund policy/exchange policy is NON- Refundable at time of reservation with or without signature and will not dispute any credit card charges on card holders ***,*** ***,***, or *** ***.All Reservations Are Final, with No RefundsI Agree with the above Terms and Conditions and Authorize all charges to my credit card per Contracted Rental Terms

this will be fully refunded 7-business days please have complaint confirm refund by 10-19-full amount rental refund $

reply to compliant attchedEmpire LimousineCharge Back Reply, Client Ordered Transportation Services for 12/31/16 for Pickup at 12pm Driver was on time arrived at [redacted] Glen Allen WA. When Driver Arrived at 12noon ontime he was told bride and bride party left 15min early 1145am....

We explained by phone to client a cancellation on the day of event with driver there would be non-refundable client agreed she was aware of all terms of rental and nonrefundable payment and hung up phone on agent. Client Agreed and signed to all terms of Reservation/refund exchange policy and authorized company to charge on credit card rental price $400 plus authorized a $80 tip Client Agreed to all Terms of Rental Refund / Exchange Policy and was aware of all Rental Terms. Client Agreed and to all terms of Reservation And Authorized and Accepted all Terms including No Refund Policy/Exchange Policy. Client agreed to all terms/rules/return policy. Terms states four times 100% non-refundable. agreed to terms and Conditions/Refund Cancellation Return policy. Please read Rule Terms #2, #15, #17, #21, #22,#25, #27,#28,#29 client signed directly under where it clearly states Reservations final with no refunds .Attached is signed contracted terms of service/refund exchange policy signed on day of eventAttached is also signed receiptif you have any questions please feel free to contact us. Warm Regards,Bus if [redacted]

We booked with this company 3 months before our wedding, and we never thought twice about expectations until Mike [redacted] left a 1.5 min long voicemail of him arguing with his female companion about stealing his marijuana. After that, I read endless reviews that claimed Mike cancelled the night before the event. I called Mike at [redacted] one month before our wedding, one week before our wedding, and the day before our wedding (right now). Each time, he said he was ready and would meet us at the pick up location UNTIL right now, the day before our wedding, which was when he sent the following TEXT message...just like all the reviews claimed he would:
"Limo has hit a deer tonight and is Out of Service please call **SSN** OC Limo for a limo bus or Harrry with A[redacted] Limo **SSN** for a SUV Limousine. I will refund this fully to the credit card on file."
We are now without transport for our guests.
DO NOT USE THIS COMPANY (MIKE)
I called him and said "Your reviews say that you offer a nice price, but always cancel after booking a more lucrative job." Mike said "No, I don't do that", and that we were all set and ready for our wedding.
Well, WE WERE FOOLS! We should have listened to the reviews.
14 hours before our wedding, MIke just texted me with the aforementioned message.
DO NOT TRUST THIS COMPANY/PERSON. YOU GET WHAT YOU PAY FOR.

CLIENT WAS REFUNDED FULLY THREW US AND THE BANK . LIMO DID SHOW UP TO HIS HOME AND HE SAID HE NO LONGER NEEDED SERVICE ALTHOUGH WE HAVE A NO REFUND POLICY ON CANCELLATIONS WE STILL REFUNDED THE CLIENT . THIS REVIEW SHOULD BE REMOVED IMMIDIATELY [redacted] AGREED HE WOULD NOT DO PUT A BAD REVIEW ...

FOR A REFUND AND HE BROKE THE AGREEMENT WITH THE RENTAL AND THE REFUND.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I have already stated that even though I signed the contract initially, the company showed negligence by sending us a vehicle that had poor working AC in 90 degree temps. Also, did not respond to my multiple phone calls when I tried to talk to them about these poor conditions at the time of when they sent the vehicle. The contract should have been voided when these conditions were presented to us and in that case we shouldn't have been charged the $500 cleaning fee as well. Regards,
[redacted]

client used full services from beginning to end with out refusing service at all from beginning to end client used services and signed all documents contracted terms and receipt of service. these are false claims. client left a excessive mess in limo and was charged per terms and is simply doing anything to reuin our reputation as a leading limo company in the nova dc md area please see all attached docs read term rule # 2, # #11,#15,#21,#24,#27,#28,#29  regards. agent

PAYMENT WILL NOT BE REFUNDED CLIENT SIGNED TO ALL TERMS AND ABANDON LIMO 15 MINUTES PRIOR TO PICKUP TIME THERE ARE NO REFUNDS READ ALL TWENTY NINE TERMS CLIENT SIGNED AND AGREED TO CONTRACTED TERMS STATE NO REFUNDS . WE WERE ARRIVED ON TIME AT 12NOON GPS RECORDS TO SHOW ARRIVAL TIME WE DROVE 3 HOURS TO RICHMOND FROM WASHINGTON DC AND 3 HOURS BACK A TOTAL OF 6 HOURS DRIVE TIME INCLUDING FUEL DRIVER INSURANCE WEAR AND TEAR ON VEHICLE NOT TO MENTION 360 MILES PUT ON VEHICLE FOR A LOCAL CHARGED TRIP. THIS CLIENT IS OBVIOUSLY DONE THIS BEFORE WHERE THEY ORDER SERVICES AND REFUSE TO PAY THATS WHY WE HAVE TERMS OF CONTRACT WHERE CLIENT SIGNED DIRECTLY UNDER NO REFUNDS.