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Empire Management Company

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Empire Management Company Reviews (1)

Very rude customer service! I'm not sure if it was because I was a woman questioning him, or just because he doesn't know how to deal with people.Dear Mr. [redacted], You brother was verbally abusive to me, Let me explain....I am guessing that you forwarded the email that I sent yesterday. Well I still had not received any type of response from him, so while I was out on my errands with my infant I stopped by the office.He was the only one in there and I believe that may have given him license to treat me badly with no witnesses present. He was harsh, and demeaning to me, I believe it to only be because I was a woman. He called me a stupid I was attempting to get a timeline on someone to come and check the roof, he said that he didn't have to tell me anything because I wasn't the owner, and even though I do understand that, you have been dealing with us for 2 years! I told him that if he decided to suddenly change that now, I would find it very unprofessional, which is when he called me the name I mentioned above. He even told me my husband was wrong and tried to blame the miscommunication on him.I offered to call my mother in law right then, but he told me I wasn't even allowed to be in the office and that I had to leave. I am shocked at his behavior and I notified the gardner police immediately. Pleas keep in mind that while he was speaking to me in this way my infant son was sleeping in my arms. Knowing that he was the only person in the office and his hostility towards me, a woman alone with a baby, I was very scared and threatened. He even followed me out to my car....!I don't know how you can even begin to fix this. I would appreciate a call (even though I'm not the owner) as this is now personal. And a sincere apology straight from him would be a start.What happened to good customer service? How about "hi, it's nice to meet you, what can I do for you?" I guess that doesn't exist anymore.I would be happy to discuss this with you.[redacted]Sent from my iPadOn Feb 3, 2014Desired SettlementWe need our roof repaired. The problem has persisted for 2 years now, causing many issues. But the most important is that both of my children are very allergic to mold causing, health concerns for them and myself.And an apology would be appreciated.

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Description: Property Maintenance

Address: 33 Lyman St., Duxbury, Massachusetts, United States, 02332


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