Empire Motors

Dear Revdex.com,we are glad to have a chance to clarify this situation for you.Prior to the delivery of the vehicle in January, we agreed to take care of the A/C issue and did fulfill our agreementAt the time of delivery customer was able to make sure the problem had been taken care ofSix months later customer came back stating that the problem mentioned above occured again and the vehicle was fixed by a third party and for that she demanded a reimbursementShould customer informed us about the issue prior to dealing with it herself, we'd be happy to take care of the problem at our own garage despite the fact that the warranty had been expiredAll the paperwork regarding repairs done by our mechanics prior to the delivery of the vehicle was emailed to customer after obtaining her e-mail addressAlso we would like to mention that at the time of delivery there were no visible damages to the bumper at all.Once again if customer contacted us before bringing the vehicle to a third party we would definitely find a solution to the problem, but our contract clearly states that we can not pay for repairs done by outside facilities

Revdex.com: I have reviewed the response submitted by the business and have determined that the response doesn't satisfy my issues and/or concerns in reference to complaint # [redacted] How many times had I put a complaint in about this company? Already I've put over $into fixing this thingLet's see: 1) Less than a month after I bought it and it was still in the day lemon law, I had to have my wiper fluid nozzles fixedThe mechanic said it would take three days and I need to drop it off, WHY??? I took it to a better mechanic and it was fixed in minutesThen: 2) In September of I had to have some work done on my transmission, now because of the experience I had the last time, I decided to go to my mechanic and have him do itHe said that someone did some prior work to it and said the they did the WORST mickey mouse job he had ever seen3) In November, I had to have my 4Xmode fixed because of a faulty switch, 4) In February of I had to have my water pump and serpentine belt replaced because they were both faulty, then in April this crap with having my transmission replacedSince I know that you will see this response, I want you people to look at [redacted] and [redacted] and other forms of social media about how other people feel about this placeIt's not just me! Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] That's interesting The dealer advertised a lifetime warranty At no time did he mention anything about my offer nullifying the advertised warranty, in fact, I have the dealer's ( [redacted] ) written responses to my request for the warranty documents, stating that he was sending them he never followed through, therefore this complaint Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There are two attachments included with this responseThe first one is the receipt for a diagnostic on the [redacted] truck and the other is the estimate to fix the problems with the truck [redacted] knows that this is what the truck needs to have done in order to fulfill his promised agreementSince the first day, the following problems were: 1.Gas gaugeGas pedal sticksClicking noise starting the truck and sometimes it doesn’t start right away There are two attachments included with this responseThe first one is the receipt for a diagnostic on the [redacted] truck and the other is the estimate to fix the problems with the truck [redacted] knows that this is what the truck needs to have done in order to fulfill his promised agreementSince the first day, the following problems were: 1.Gas gauge Gas pedal sticks Clicking noise starting the truck and sometimes it doesn’t start right away The fuel gauge has been an issue since day one [redacted] knows this, talked to us about it, and said he would fix itYes, I heard [redacted] go on and on about how this type of truck does this however, he promised to fix itA starter issue was not discussed but we did discuss the truck makes a clicking noise and sometimes doesn’t start when turning the keyI believe a mechanic needs to diagnose this problemWe finally took the truck to a mechanic since [redacted] ’s mechanic couldn’t diagnose itYou can see the diagnostic bill and results that are attachedIt’s very interesting that [redacted] and his mechanic couldn’t find anything wrongWork needs to be done on the truck and [redacted] promised it would be doneAs we all know, addressing and fixing a problem(s) are two different thingsWe were promised they would be fixed because we addressed them on the first day and numerous times after thatNot only did [redacted] and I discuss the three issues with the truck plenty of times, he screamed and yelled at me on the phone over these issuesHe swore tooThis is not how I do business and is why I have filed a claim with the Revdex.comMy opinions are not being expressed in these responsesMy concerns are REALReferring to themselves as a “trusted shop by all means” is a statement and is an unbelievable comment to make

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I reject the business response because it is vagueIt's claimed that in some cases the application is incomplete; however the business is not stating this was the case for my application or why they didn't respondMy application was complete including contact information As attached I received a phone call from an employee named [redacted] and also the business contacted me over email and told me they would respond with the decision, which they never did The application was complete and the business cannot indicate otherwise They also imply has limited possibility to respond but I received over emails and phone calls The business is required to inform me of the decision of my credit application and if truly a mistake was made or the application was 'incomplete' the business would be able to support this

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI have an appointment with the [redacted] in [redacted] on Saturday to have it fixedThey said it's a 1-hour jobI have no problem waiting that long to get it fixedI didn't understand why I need to drop the car off for something that simpleI need a vehicle for work Regards, [redacted]

Good afternoon, Please accept our sincere apologies for the inconvenience you may have experienced in respect to a repair issue of your [redacted] At Empire Motors Inc., we take pride in ensuring our customer’s satisfactionCurrently, we do not provide loaner vehicles, but you are more than welcome to bring the vehicle to our repair facility at any time [redacted] is under our warranty and we are more than happy to perform all the required servicesHowever, our mechanics have estimated and proposed time for the diagnosis and repair time, therefore, the vehicle just simply needs to be dropped off at the service locationUnfortunately, we are not able to cover services performed outside of our dealership, since we cannot guarantee a quality of it and any issues that might arise after the repairWe deeply value your relationship with Empire Motors Incand are committed to providing you with the highest level of service simply because our customers deserve the very bestPlease feel free to make an appointment with our mechanics at any convenient day or time for youOur service department open from am to pm Monday – Friday, and from am to pm on Saturday If you have any further questions or comments regarding this matter, please feel free to discuss it with us Yours in service, Empire Motors Inc

Good afternoon! We sent all applied papper work to the customerHe is now looking for the lifetime warranty offered as advertisedThe dealership’s disclaimer states, this information is also found on the official website, that advertised warranty is not applicable with any types of discounts or other offers.The [redacted] was discounted with $off from an advertised price of $Since the price was discounted, the advertised warranty does not apply on this deal The dealership has promisedRunning Boards to be installedAdditionally,ding on a door was also repaired also that was not there on deliveryWe have given all paperwork to the customerand explained that we do not negotiate the warranty pricesMoreover,all warranty and extended service plans come with the asking priceWe understand the customer’s concern and ready to offer the warranty at cost of $That is best we can offerThere are no other issues have come up with the warrantyWe had numerous text messages and calls sent and received while looking into this deal.We discovered no warranty on fileThe dealership informed the customer about it, explained the situation and then received the complaint Best regards,Empire Motors Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] P.SI didn't know how else to respondAll I can say is this: [redacted] wanted me to drop the [redacted] off for TWO DAYS so they could fix the windshield wiper fluid nozzlesI took it to the usual mechanic I go toI told him that, he started laughing and asked ARE YOU SERIOUS!!!!!!!!!! The job took minutes!!!!!!! My mechanic said that was the WORST mickey mouse job he had ever seen on a transmissionHow long would it take to fix that? Took my usual mechanic daysYou don't even provide a loaner car!! Do you honestly think that I would ever go to your mechanic after dealing with that?

Good afternoon! We have notified the costumer that the vehicle is ready since MondayDecember 19thWe have resolved all the issues and the car passed the inspectionWe also did deliver it and attempted to re-deliver to the customerUnfortunately, due to conflicts a loaner car was not available at that timeHowever, we are still responsible to cover all repair costs of the vehicle, without $deductible charged But at this time, as it was already mentioned via text and written, we are charging dollars per day and will further put mechanics lean on itThe company is within limits of the law as much as we stand behind our productIt was a costly repair done as quickly as possible and we do not see how fare could we be by fixing the carMoreover, the Warranty will be extended per lawPlease contact us in order to inform when your car will be picked up as we performed all the work and it is readyThank you,General MGR [redacted] Empire Motors, Inc

Good afternoon! Please accept our sincere apologies for the inconvenience you may have experienced in respect to missing floor mats and GPS disks for [redacted] (VIN: [redacted] ).The floor mats are ready to be picked up from our service location at [redacted] , MA at any convenient time for you.Please feel free to stop by any day from am to pm Monday through SaturdayAdditionally, we have ordered GPS disks from several sellers and it will be at our location within a short amount of time .We deeply value your relationship with Empire Motors Incand are committed to providing you with the highest level of service simply because our customers deserve the very bestIf you have any further questions or comments regarding this matter, please feel free to discuss it with us Yours in service,Empire Motors Inc

Review: The dealer had a boat advertised on Ebay with a no reserve auction. I had paid $250.00 for a mechanical inspection on the boat and had won the auction. Dealers auction states they want a 1500.00 deposit within 24hrs of auction close - I called them two times within the 24 hour period and they did not answer the phone and I left a message to please call me so I could handle the deposit. I called again the day after not getting a call back and was told that they are going to sell the boat to someone else because they got a better offer from someone else and they didn't receive my deposit within 24hrs. I believe the seller doesn't want to sell me the boat because their auction ended at a low price which is causing me to be out $250.00 for the mechanical inspection I paid for.Desired Settlement: $250.00 reimbursement for my mechanical inspection I had done on the boat.