Empire Movers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) I was not presented with accurate information when I hired themThe employee I spoke with told me my items would be in their own secure unit ( [redacted] tells me that employee is no longer with the company -- but what happened under his watch is HIS responsibility, not mine)2) I was never informed that they would be moving warehouses while my items were in storageHad I been notified I would've either pulled out my things or purchased additional insuranceI can only imagine how many other items were "lost" in that moveI do not have receipts because these are not an item one purchases at a big box storeThey are antique Persian rugs in mint conditionHere's an example of what just one similar rug sells for: [redacted] ($4,000) -- the $5,total for all three is a very low claimWhomever took them could likely sell them for upwards of $10kFurther, the fact that my husband happens to be my lawyer is completely irrelevant to this caseAgain, my current request is to be refunded for the services, as I did not receive the level of quality and service that should be acceptable to an accredited, ethical, reputable businessYour reputation should be worth at least that muchI appreciate further consideration by the Revdex.com and encourage you to also look at the long list of complaints they've received online, including accusations of credit card fraudI am not alone in recognizing the corrupt nature of this businessIt is my hope that other innocent consumers are not taken advantage of in a similar way [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:First of all, as I mentioned, all of our belongings were left sealed in the storage unit since your movers left them there until the point where I took those pictures They were not dragged by us and the movers that removed them from the unit did not have the opportunity to drag them since I looked at each piece as they removed it I do not know how your movers did the damage or why every detail was not seen on the way into the storage unit We watched them remove the belongings from the truck Perhaps they did the damage as they loaded them into the storage unit, perhaps they held the torn paper up so we could not see the damage Maybe some of the damage was done in transit and they tore the paper while putting things into the units so everything looked fine going in.As far as the bullying goes, I cannot believe that you are denying it because I called you and we spoke on the phone and I told you how I was pressured You are right he did not physically force me to sign but there was no way for me to see the issues he described because everything was already on the truck He was rude and unprofessional I tried calling you at the time of this and you conveniently did not answer your phone In any event, I did not complain about those issues, I am just pointing out the poor character and dishonest unprofessionalism.You have not addressed the fragile/breakables that I paid you to move The negligence was totally unacceptable Our metal/silver pieces were not wrapped at all There is no way we could have seen that damage until the boxes were unpacked Please help me to understand how we could possibly be responsible for such gross negligence on your part.Also, what about the damage to our couch? There is no way for us to have seen the broken wooden beam as the movers brought the wrapped couch into the unit I get your point, however, I have made it abundantly clear that your organization is in the wrong regardless of what was signed or what was seen or not on the delivery day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello ***, I hope you had a great weekend You never got back to us regarding the outcome of the small scratch on your deskOur carpenter showed me a picture with the resultIt looks like newCould you be kind and update this matter on Revdex.com? I would really appreciate it if you do that Regards, [redacted] *** [redacted] ?

Good morning,We regret the loss of *** *** .The customer rug was lost while was in Empire Movers possessionOn several conversations, we asked the customer for the rug receipt, so we can do our internal investigationThe customer fail to provide it , however she stated that the value of the
rug is more than $5000.At any point during the move , the customer did not specified that the item will require extra care nor insurance for the extremely valuable item as stated by our customerThe lawyer, is her husband ( as she confirmed on our phone conversation), and continuously threatened us , where in return our response was that we will settle it trough a third party since we can't get to a common ground.Based on the table of valuation the customer is entitled to a compensation no larger than $As a valued customer we offered her a $final compensation, witch she considered it an insult. At this point we have no other choice , but to settle it at the Civil Court or to accept the $200, representing the final compensation for *** *** loss.Regards,*** ***

Hello, Thank you for your emailIs the first time I hear about this issue and also we never received any pictures , documents stating this At the delivery time all furniture was properly placed and packedAfter the delivery , we are not responsible for any claimsWe never received photos
stating damages made by our companyWe make sure all our services are done properly and with the highest standards in the industryRegards, *** ***

With regret , I must repeat that the furniture was stored in the storage facility by us and if we would have made any damages, the customer could notice them when we unloadedOn some pictures that the gentlemen send, clearly we can see that the furniture was dragged and the protection ripped Should not take much expertise to realize that furniture could be damaged“As I mentioned previously, I was bullied into signing that document by your foreman since he only brought those supposed conditions to my attention after the truck was already loaded up and there was no way for me to actually confirm or deny them.” -our workers do not practice this type of “techniques” and I do not understand how someone could force you to write something on a paper without your willFrom my understanding , at a different time , a moving company picked up the furniture from the storage to the gentlemen homeAt the time of delivery customer signet the delivery paper and confirmed that no damages ware noticedAgain, we regret for your loss in property , however we will decline the claimRegards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is absolutely ridiculous for you to claim that you were not made aware of the damages I am claiming I have gone above and beyond in calling your office several times and sending several emails I not only have the evidence of the emails I have sent but even have the evidence of the email sent to me by your *** urging you to respond to my complaints This goes beyond unprofessionalism to a whole new level It is frustrating that prior to the move you were accessible over the phone and email and now magically you are not aware of multiple calls and emails I have made I have provided archives with over megabytes of data Unfortunately I cannot provide all of the photos on this form since I can only upload here If there is another avenue I will gladly provide all of the photos again Please stop playing games and address my complaints like a professional.Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) I was not presented with accurate information when I hired them. The employee I spoke with told me my items would be in their own secure unit ([redacted] tells me that employee is no longer with the company -- but what happened under his watch is HIS responsibility, not mine). 2) I was never informed that they would be moving warehouses while my items were in storage. Had I been notified I would've either pulled out my things or purchased additional insurance. I can only imagine how many other items were "lost" in that move. I do not have receipts because these are not an item one purchases at a big box store. They are antique Persian rugs in mint condition. Here's an example of what just one similar rug sells for: [redacted] ($4,000) -- the $5,000 total for all three is a very low claim. Whomever took them could likely sell them for upwards of $10k. Further, the fact that my husband happens to be my lawyer is completely irrelevant to this case. Again, my current request is to be refunded for the services, as I did not receive the level of quality and service that should be acceptable to an accredited, ethical, reputable business. Your reputation should be worth at least that much. I appreciate further consideration by the Revdex.com and encourage you to also look at the long list of complaints they've received online, including accusations of credit card fraud. I am not alone in recognizing the corrupt nature of this business. It is my hope that other innocent consumers are not taken advantage of in a similar way. [redacted] 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted], I hope you had a great weekend.  You never got back to us regarding the outcome of the small scratch on your desk. Our carpenter showed me a picture with the result. It looks like new. Could you be kind and update this matter on Revdex.com? I would really appreciate it if you do that. ...

Regards,   [redacted]  [redacted]   ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I made four request to Empire Movers to address the claim; none of which were addressed. Empire Movers damages all three of my wardrobe units and their toppers.  They advised me that they would take the units back with them and assess their ability to make repairs. I was also advised by the Office Manager Bianca to send the purchase invoices for each of the units and desk. Which I provided. Empire Movers took possession of my property and was then non-responsive to my inquires. This required me to purchase additional wardrobes units. The value of my damaged property, which was taken away by Empire Movers, is $4,224.00.  The units, that were damaged and taken away by Empire Movers were only slightly over a year old.  I have sent Empire Movers pictures of the damage property and the invoices that reflect the purchase price for all the property they took possession of and the damage desk. I would like to avoid going to court as well and officially counter $2,500  to Empire Movers' initial compensation offer.Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:First of all, as I mentioned, all of our belongings were left sealed in the storage unit since your movers left them there until the point where I took those pictures.  They were not dragged by us and the movers that removed them from the unit did not have the opportunity to drag them since I looked at each piece as they removed it.  I do not know how your movers did the damage or why every detail was not seen on the way into the storage unit.  We watched them remove the belongings from the truck.  Perhaps they did the damage as they loaded them into the storage unit, perhaps they held the torn paper up so we could not see the damage.  Maybe some of the damage was done in transit and they tore the paper while putting things into the units so everything looked fine going in.As far as the bullying goes, I cannot believe that you are denying it because I called you and we spoke on the phone and I told you how I was pressured.  You are right he did not physically force me to sign but there was no way for me to see the issues he described because everything was already on the truck.  He was rude and unprofessional.  I tried calling you at the time of this and you conveniently did not answer your phone.  In any event, I did not complain about those issues, I am just pointing out the poor character and dishonest unprofessionalism.You have not addressed the fragile/breakables that I paid you to move.  The negligence was totally unacceptable.  Our metal/silver pieces were not wrapped at all.  There is no way we could have seen that damage until the boxes were unpacked.  Please help me to understand how we could possibly be responsible for such gross negligence on your part.Also, what about the damage to our couch?  There is no way for us to have seen the broken wooden beam as the movers brought the wrapped couch into the unit.  I get your point, however, I have made it abundantly clear that your organization is in the wrong regardless of what was signed or what was seen or not on the delivery day.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted]   Thank you for the email . Unfortunately, at this point, we can't do nothing regarding this claim.  The customer didn't purchase any insurance for the moving service and having the basic valuation on the service , he was entitled at 0.60 cents/lb only. As a courtesy, we offered $450 I believe, witch was not satisfactory to the customer. In this case, I believe the loss will be settled in court.   Regards Florin P[redacted]

Review: I have a contract for a 3 step move. The company now refuses to be in touch with me to complete the third step of the move. I have called, emailed and texted leaving messages that I simply need to speak with someone about the third step of my move. No one will return my calls and I was told by an employee that employees were told not to speak to me. The company has collected full payment from me - in fact even charged me more after completing part of the move without documenting the breakdown of the additional charges as I requested. The company simply told me the night before that second step of the move that unless I paid extra, I would need to get a different mover.Desired Settlement: I would like the company to either reimburse me for 1/3 of my full payment to date so I can get another mover to complete the third stage of the my move or complete the final stage of the move professionally as agreed to in their contract.

Business

Response:

Unfortunately, j can't agree with the customer regarding the service. Personally, I offered an onsite estimate that supposed to be done for the specified items at that time. At the moving time, ( a separation case relocation), the customer decided that the entire household will be moved. The agreement was not respected per contract. I would appreciate if the customer will post the contact and confirm the details. Was needed 2,5 trucks 2 days , lots of additional materials and labor time, storage . Therefore, was much more than agreement, lots of changes and we don't feel comfortable working with the customer. We completed our part of the move and more. We wish her good luck in her new residence. Regards Empire Movers

Review: We contracted Empire Movers to handle our move from New York, NY to New Orleans, LA. They were to pick up our belongings Saturday June ** and deliver them with a straight, single load drive guaranteed to arrive within 3 days, with unloading date Tuesday June [redacted]. On the evening of June [redacted], after multiple attempts to contact the company to find out what time to meet them at our new house, the driver texted me that the truck was broken down somewhere in Tennessee and he did not know when he would be able to make it to New Orleans. I understand things happen and we have been patient through the week, however there has been little communication from the company despite daily requests for information and updates. No one at Empire will tell us the location of the truck or our belongings, and as of today no one can contact the driver. The last contact we heard from the driver was Thursday July *. At that time, we were told the part had arrived and a mechanic was working on the truck. Since then, we have not been able to contact the driver. We have been told multiple times that the [redacted] of the company would call us with an update, only to not receive a call. The customer service people I speak with over the phone at Empire cannot tell me the location of the truck or the name of the body shop. At this point, we can only assume that our belongings have been stolen and we will be filing a police report.Desired Settlement: Safe delivery of our belongings intact within 2 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: For the purpose of renovating our apartment, we used Empire Movers in the Fall of 2014 to move our apartment content to Empire Movers' storage and moving it back. All went very well and we got a very good service.

However, we found out that one of our antique metal chair had been damaged and needed repair. Empire picked it up on November **, 2014. Since then it has been impossible to get a follow-up on the status of the repair. The staff did not respond to our periodic voice mails and emails. We finally got a promise a couple of weeks ago that the chair would be delivered, it was not and no explanation was given. This went on and on. The latest phone contact about this matter occurred just before Christmas when we got again the promise that the chair would be delivered the next day or two. Again nothing and no explanation. We placed another call again and the staff was surprised that the chair had not been delivered and promised again to have it done in the next day. To date, January *, in spite of many promises, we still are waiting for this chair.Desired Settlement: We want this chair, which we were told has been repaired, to be delivered as soon as possible and we hope that it will be in fine shape.

Review: I hired Empire Movers on [redacted] May 2014 for move from [redacted] to [redacted], before I signed the contract they told me it will take 10-14 days to get my goods at my new address but not even they failed to deliver within this timeline but when asked them they told me that the stuff was sitting in their warehouse till [redacted] of May and now I will be receiving the goods on [redacted] of June but as of today [redacted] June not only I do not have my stuff but when I call to inquire about my move status they hung up on me or put me on indefinite holds or just saying we will call you back in 10 minutes but never called back. Also, the person I talk in Empire Movers was [redacted], whenever I asked about him on the phone he never is in the office. One time I called and asked if I can speak to [redacted] in reply person said "Yes Speaking", so when I inquire about my goods he said I am not [redacted] he will be going to call you and hung up on me.Desired Settlement: Deliver my stuff to my home and also give me a discount on the final amount because of the long delay.

Business

Response:

Hello,

We regret for the any inconvenience we crated , while waiting for your goods to be delivered to California.

IT was a chain of events that caused all this delays due to the busy moving season , where every carrier is delayed. Thank you for your feedback. We will correct all this issues , since the customer experience is really important for us.

Addition to that, a Check of $150 will be sent to our customer as compensation for the extended waiting time of his household goods.

Regards,

Empire Movers

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We used Empire to relocate from Brooklyn to Chicago. The problems began shortly after we booked them: First, it was really difficult to get a hold of anyone. Florin was our contact, but we stopped trying to call him after a while because he never returned our messages--and these were important questions, like about moving supplies, date/time of the move, etc. At first the delay was attributed to Florin having a surgery, but that didn't explain why every other message went unreturned.

They loaded our stuff out of our place in Brooklyn fine, and when our closing was pushed back a week, Florin nicely offered to store everything for no extra charge. The problem was, as we'd later discover, rats would get into our things while Empire stored them.

We didn't discover that until they arrived. Getting our stuff to Chicago was another problem. They were supposed to call when the truck was 24 hours from arriving. The day we were planning to move in--we'd reserved the freight elevator at our building, paid a deposit, etc.--we still hadn't heard from Empire. When we called, we learned that the truck hadn't even been LOADED yet, much less left New York. It arrived four days late.

When Empire shows up, they won't unload the truck until you sign a form and pay the remaining balance. Had they unloaded the truck--and we were able to see the state of our belongings--we wouldn't have paid a dime. But that's not an option. Worse, the movers fill out a form ahead of time that says Empire pays $.60 on the dollar per pound of damaged items. (How they figure out the figure is a mystery they won't share.) No one goes over this with you or mentions if there's an alternative (and it looks like there is "full replacement value" option on the form, but it was never mentioned). It's just given to you to sign if you want your stuff unloaded. It's my fault for signing it; I should've refused, but our stuff was already 4 days late, and we had a limited amount of time to get into our building. We just wanted it to be done.

The movers were nice guys, and they did a good job unloading. Then we opened a box, and we realized one of Empire's guys in New York had packed a bag of garbage in one of our boxes. Naturally, that attracted rats (and their bodily waste), which ruined everything in that box. But even boxes without garbage or anything resembling food had rat droppings (and urine) in them. All told, rats got into about a dozen boxes, doing about $1,100 in damage. We were later paid $250, with no explanation for how that figure was decided.

Diana at Empire was very apologetic when I told her what happened. She mentioned that a different customer had a bunch of ice cream cones in his boxes that were in storage--you're not supposed to have food boxes--which attracted the rats. She told me to put a list together of the damaged/lost items, then they'd make it right.

"Making it right" meant sending it to their claims department, and eventually the $250 check came. I said that wasn't good enough, and that we deserved at least a partial refund because the rat damage went far beyond the limited liability Empire would accept. She told me to talk to Florin. In keeping with tradition, Florin never returned a single phone call or email.

So now I'm filing a complaint with the Revdex.com and leaving reviews where I can. It's a bummer, but hopefully it'll save someone else from having a similarly bad experience. Pics of the damage can be seen here: [redacted]Desired Settlement: We deserve at least a partial refund.

Business

Response:

Hi, We regret that our customer had to suffer damages while he was moved by us. As the customer confirmed , a bag with garbage that was in the apartment, accidentally was packed by our movers. For this reason the rats got into the personal effects of the customer. Is understandable the frustration of the customer, however this situation was not entirely in our hands, since we didn’t know about this bag that is filled with garbage.( Our movers are not allowed to open customers items if they are pre-packed.) The Contract process is done conform with the rules and regulation. All this procedures of signing the contracts and payment are standard in long distance moves. The customer was compensated with $250 for the clothes that got infested, to be cleaned. I UNDERSTAND that in the customer opinion , the damage is much more than they anticipated, however , based on the 60 cents/pound coverage, the customer will receive not more than $60. With all the respect to the customer, we can’t offer more than we already offered. Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are a few problems with Empire's response. First, it took going to the Revdex.com for anyone to respond to my inquiries for further clarity on the company's policies. Over the course of several months, not a single message left for or email sent to a manager at Empire was returned.Second, at not point does the company explain their compensation plan. Not in an initial meeting, not when the truck is about to be unloaded, and not when it's compensating customers for problems *Empire* caused. How did it come to this $250 number? I sent them a list of damaged items, then they sent a check. How do I know it even abides by their $.60/pound policy? There's absolutely no transparency, and if you ask about how it's calculated, you receive no answer.I should have forced the issue before I signed a form to get my stuff off the truck—Empire was already four days late with our stuff—so I understand I forfeit some ground because of that. But it doesn't make Empire's practices any less shady.Third, rats didn't just breach the box their mover packed with a bag of trash. (And, with all due respect, their movers may not be allowed to open items, but he certainly could have asked if that bag belonged in the box before he sealed it.) They got into a DOZEN boxes. Empire is deliberately limiting the scope of the damage to make itself look less liable. If it had just been one box that a mover had accidentally packed with a bag of garbage, fine, we would've dealt with it. We live in New York City. But a dozen? While our stuff was in their care?The damage far exceeded what Empire is willing to admit *it caused*. Worse, Empire stonewalled me for months until the Revdex.com and [redacted] got involved, and it only responded then when faced with the threat of punitive action by those companies. It could have handled any number of things differently and avoided all of this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The answer to all this questions ware made at the moment they occurred and trough. Revdex.com. The answer will not change. All explanations ware given trough the entire process of booking the move and the insurance-valuation options was visible in the agreement that was send days in advance. Therefore at any giving time, the customer could opt for insurance and contact any insurance agency for a quote. The fact that the customer did had some discomfort , is understandable and regrettable. The food that was in the boxes was also the reason for this. The delivery was under the legal time frame and we communicated with the customer at that time. By cashing the check the customer closed the file and no other demands will be accepted. Regards Empire Movers

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's not true. First, insurance was never discussed with us; the first we saw of it was when the guy showed up with the truck and pre-filled out the form saying that we selected partial coverage. And in order to get our stuff off the truck—which was 4 days late—we had to sign. We also had to pay in full before we saw the condition of our items, which I most definitely wouldn't have.Second, neither was it discussed that by cashing the check we forfeited any further claim. Empire's manager never returned a single call or message when I had questions about submitting the claim, long before a check was issued.Third, there was no food in our boxes. One of Empire's incompetent movers placed a bag of GARBAGE in a box and sealed it for reasons we'll never understand. Beyond that, rats entered—and urinated and defecated in—11 (ELEVEN) other boxes that had neither food nor garbage in them. This happened because Empire was storing them. An Empire employee explained to me that another client had ice cream cones in his boxes, and that attracted the rats.Fourth, rats—again, urinating and defecating on our stuff—caused more than "some discomfort." Empire's negligence went beyond the "we're not liable" boilerplate agreement I signed under duress.I've long since given up on Empire making this right. They only returned my messages after I complained to the Revdex.com and [redacted], and in the case of this most recent one, months and months after the last interaction I had with the Revdex.com.Other people shouldn't have to go through this. They should be warned.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This is both a complain of the non-delivery of products and services. I hired Empire Movers last October 2013 to move my belongings and keep them in storage, then had them return them to me in August. When the items were returned, my expensive Persian rugs were missing. They then informed me that my things had not been in their own unit (as I'd been told when I agreed to hire them), and that they'd also moved warehouses while my things were in storage (without notifying me), and perhaps they'd been "misplaced" or gotten mixed up with someone else's things. Either scenario is unacceptable and not what I paid for. Further, I find it suspicious that the most expensive items they were storing for me (and ones highly visible -- i.e. not in boxes) were the things that were "lost." They then strung me along for two months, making me call every week to check in (but refusing to ever notify me of the status). They finally told me they would compensate me somewhere between $5 (!) and $90 total -- for rugs valued at over $5,000. My lawyer called the [redacted] to discuss the matter and the [redacted] hung up on him immediately.

I am not the only one who has had issues with this company. One person on [redacted] reported that they stole their credit card number, amongst other unacceptable offenses.Desired Settlement: I request a refund for the services, as I did not receive my items back and therefore did not receive the services I paid for.

Please feel free to reach me for more info. I appreciate your swift attention in this matter. Thank you in advance for your time.

Business

Response:

Good morning,We regret the loss of [redacted] .The customer rug was lost while was in Empire Movers possession. On several conversations, we asked the customer for the rug receipt, so we can do our internal investigation. The customer fail to provide it , however she stated that the value of the rug is more than $5000.At any point during the move , the customer did not specified that the item will require extra care nor insurance for the extremely valuable item as stated by our customer. The lawyer, is her husband ( as she confirmed on our phone conversation), and continuously threatened us , where in return our response was that we will settle it trough a third party since we can't get to a common ground.Based on the table of valuation the customer is entitled to a compensation no larger than $90 . As a valued customer we offered her a $200 final compensation, witch she considered it an insult. At this point we have no other choice , but to settle it at the Civil Court or to accept the $200, representing the final compensation for [redacted] loss.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) I was not presented with accurate information when I hired them. The employee I spoke with told me my items would be in their own secure unit ([redacted] tells me that employee is no longer with the company -- but what happened under his watch is HIS responsibility, not mine). 2) I was never informed that they would be moving warehouses while my items were in storage. Had I been notified I would've either pulled out my things or purchased additional insurance. I can only imagine how many other items were "lost" in that move. I do not have receipts because these are not an item one purchases at a big box store. They are antique Persian rugs in mint condition. Here's an example of what just one similar rug sells for: [redacted] ($4,000) -- the $5,000 total for all three is a very low claim. Whomever took them could likely sell them for upwards of $10k. Further, the fact that my husband happens to be my lawyer is completely irrelevant to this case. Again, my current request is to be refunded for the services, as I did not receive the level of quality and service that should be acceptable to an accredited, ethical, reputable business. Your reputation should be worth at least that much. I appreciate further consideration by the Revdex.com and encourage you to also look at the long list of complaints they've received online, including accusations of credit card fraud. I am not alone in recognizing the corrupt nature of this business. It is my hope that other innocent consumers are not taken advantage of in a similar way. [redacted]

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Sincerely,

Review: I received services from this mover for a long distance move from New York to Dallas, Texas. My merchandise was picked up on June ** and I coordinated a group move with two others. We informed the company of our timelines and were promised that our furniture would be delivered no later than June **. At no point during the coordination process did the company call us to inform us of details of any kind - we had to call repeatedly in order to receive any information. The week that our furniture was supposed to be delivered, we again received no updates. We were forced to call multiple times to receive information about when our furniture would arrive. Finally on the day of our expected delivery, we were told that there was a medical emergency that occurred with a staff member and that our cargo would be delayed. At that time, we were verbally promised a $100 discount each. We demanded this in writing and it was not provided, despite multiple requests. We were then promised that our cargo would be delivered no later than Weds, Jul *. Again, the day prior, we heard nothing from the company and were forced to call repeatedly. We were then told that it would not arrive until Thurs, Jul * - and we were "guaranteed" that it would arrive early in the day. I was promised by [redacted] that I would receive a phone call early in the AM regarding delivery time. I heard nothing and again called, at which time I was informed that our shipment was delayed again. At this point, I spoke with a [redacted] who stated that he would speak [redacted] and that they would call me back at 5 pm regarding a further discount, as well as a more precise time for my delivery. At 5 pm, I did receive a call from the driver informing me of his whereabouts. I did not receive a call back from the [redacted], nor did Empire Movers answer the phone at that timeDesired Settlement: Empire Movers charges a premium for an interstate move partially because they gave us an originally guaranteed delivery date. Given the originally quoted high cost of the move, the travel expenses that my friends and I lost because of the utter lack of communication from this company, the added expenses that I have accumulated from unexpectedly being without my furniture for one week, I believe that a $500 reduction in the original price (from $2250 to $1750) is fair