Empire Recovery Services of NY LLC Reviews (2)
Empire Recovery Services of NY LLC Rating
Address: Main & Park, Po Box 159, Troy, New York, United States, 12180
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This is in regards to the complaint that was submitted on 9/18/from *** ***, Mr***'s vehicle was repossessed on Sat 9/17/at 11:30pmWhen Mr*** called our office, the voicemail clearly states what Empire Recoveries Business hours of operation are Monday-Friday am- pm
It also states the redemption hours are Mon- Fri am to pm, our office is closed on the weekendsMr*** contacted are office Monday morning on 9-at 9:11am and asked us to hold his plates for as he was going to redeem his vehicleWe complied with his wishes He came in to pick up his vehicle and was on his way without any harsh words spokenThis is the 1st time we are hearing about a complaint from the debtorIt probably comes down to the fact that he was upset that we were not open on the weekends which is when his car was picked upThanks
Response taken by phone: We have tried to reach out to this consumer on 12/9 and 12/10, however there was no answer and we cannot leave a voice. We have sent an email to him on 12-11. We consider this complaint closed.