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Empire State Furniture Corporation

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Empire State Furniture Corporation Reviews (2)

Hi Revdex.com:
At this time, I have not been contacted by Empire State Furniture Corporation regarding complaint ID ***
Thank you for looking into this
Sincerely,
*** **

Review: My mom bought a house and was planning to purchase all of her furniture from this store. They started off with delays in ordering furniture, and tried to get my mom to pay deposit for furniture they were not able to order until 6 months later (if she didn't pay deposit for those furniture, they would not deliver the portion of the furniture that she paid for that arrived-bedroom and kitchen set).They have been rude to my mom on the phone, so we went personally to the store. I was turned off by their attitude and accidently said "[redacted]" as I was arguing. Things then went out of hand and I felt violent inclinations (especially from males). Eventually we left, and the verdict was we would not purchase the rest of the furniture from them, but they would deliver what we have already paid for. Within less than 3 months, the furniture (around $7000) started peeling. When we made the purchase, we were told by the [redacted]) that we had lifetime guarantee, and he wrote on the receipt "warrantee anytime" with his signature. My mom contacted the store and they said they would fix our furniture. She was dealing with a man named [redacted] has disappeared), and he asked me to send the pictures to his cellphone that he would arrange for his men to fix it. No one contacted us after, and whenever my mom called, they would hang up or imply to her that they did not want to deal with us because they "did not like me" (due to the quarrel we had). I eventually called the number that I sent the pictures to and was told that they don't believe we have lifetime guarantee but if it said so on the receipt they would come fix. When I showed them screenshot of the receipt, the man said that a written promise on the receipt doesn't count and that he did not admit that it was [redacted]'s signature. He also said again that he did not like me and would not want to deal with "mother, daughter, or father", said that I was not allowed to call or text them or they would call NYPD. They were not going to take responsibility.Desired Settlement: We demand that the store honor the warrantee we were promised upon purchase. Since they told us(and have on the receipt)"lifetime warrantee", they need to be responsible for fixing the furniture that are peeling within a few months (since this is within lifetime regardless of what lifetime definition means). If they refuse,we will need financial compensation. In addition, we have another receipt from them that does not break down tax. I heard this against the law, and are happy to provide it.

Consumer

Response:

Hi

At this time, I have not been contacted by Empire State Furniture Corporation regarding complaint ID [redacted].

Thank you for looking into this.

Sincerely,

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Description: FURNITURE-RETAIL

Address: 3298 Steinway St, Astoria, New York, United States, 11103

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