Complaint ID#11026913January 6, 2015Christina [redacted] Customer Service Manager Oak Lawn Toyota [redacted] *** Dear Mr***,Thank you for reaching out to Oak Lawn Toyota via Revdex.com I read your inquiry and I understand your frustration The Sienna (Stock #902405) was incorrectly listed when you originally saw it online and a truly honest mistake on our part When we recognized the flaw, we fixed it in the system and the correct listing price took effect at $29, This was a simple listing error and we apologize for the inconvenience but we cannot accept $19K on Stock # On behalf of everyone at Oak Lawn Toyota, I’m sorry for the confusion Please accept our offer of 0% financing for Months on a new Sienna Sincerely,Christina [redacted] Oak Lawn Toyota
Mr*** never brought his vehicle to our service department and this is the first time we've heard a complaint from him regarding his Nissan After some research, we found that his vehicle is still under warranty and it is currently at another dealership being serviced With that
said, he will not have to pay for the services being performed on the vehicle There's nothing we can do at this time because the vehicle is not at Oak Lawn Toyota Because it is under warranty, the manufacturer will do everything in its power to ensure the car is running at 100% and that the consumer is happy Once the vehicle is out of the other dealership and if there are any other issues, please have Mr*** contact us and we will rectify any unsatisfied issues the consumer has.We are sorry he is unhappy with his purchase, but the vehicle is at another dealership and there is nothing we can do when it is not at Oak Lawn Toyota
On 8/10/*** *** purchased a *** *** and at the time of purchase she also purchased a yror 24,mile powertrain warrantyShe was told at that time that the warranty was with *** and that her coverage is with ***, not us. This transaction was video recorded
and Ms*** was told at different times during the paperwork process that her warranty coverage was with ***. The customer also signed warranty disclaimers and an as/is disclaimer on the face of the purchase order. The customer did indeed stop by the day after with a check engine light on, which was reset at that time. In November when her problems arose, we did indeed recommend her to take it to a Mazda dealer for repair. The Mazda dealer diagnosed the problem, submitted a claim to *** and *** declined the repair because of lack of timely maintenance by the customer. This was presented to *** by the Mazda dealer with no intervention or communication with us. We found out about the problem from the customer and recommended her to bring it to us to see if we could assist in getting *** to provide coverage. At our expense we removed the turbo and the top of the engine for a *** warranty inspector to come and look at the breakdown to determine what coverage Ms*** would have, if any. The inspector determined that the failed part, (a seal in the turbo) was the cause of the turbo failure and other subsequent damages. A powertrain warranty does not provide coverage on seals and gaskets, therefore the claim was denied. We certainly would have hoped that this vehicle would have provided more service than what it did, but months and 6,miles are well beyond any type of good will adjustment that we can provide
We received the following correspondence from Ms*** *** via our in-house messaging systemYou may contact her to verify its authenticity, and after doing so, we can close this complaintMs*** will be at Oak Lawn Toyota on Monday, May so we can officially close this matter in person
Thank you. Talk Options Widget - New Email request - Name: *** *** Email: ***@yahoo.com Message:Please Fwd To General Manager:(My copy to Revdex.com:)I would like to apologize to Oakawn ToyotaThere was a complete misunderstanding on my endMy family and I are repeat customers and they've decided to resolve everything in my favor (which they aren't obligated to do)For that I am thankful for thier understanding on my mis-judgmentI am requesting that you disregard my negative complaint against Oaklawn ToyotaThis was a complete mishap on my behalf and they are not responsible for my poor-decision makingThere was no scam involvedI did not handle my purchase responsibly and out of frustration, I blamed salesman for my misunderstanding My deepest apologies to you guys! Please remove my complaint, at least where it is publicOaklawn Toyota is not at fault and I have personally written an apology letter to the general managerThanks for all your help! Best regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11026913, and find that this resolution is satisfactory to me
Sincerely,
Parvez ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ There is still NO solutionAnd I have proof that the damage was NOT due to me, rhe customerI voice recorded as wellAnd several times it was stated that this was previous damagePinkham still sold a lemon and there is still NO solution.]
Regards,
*** ***
To Whom It May Concern:Within ten days of the filed complaint, Oak Lawn Toyota fixed the Ms*** Nissan Sentra and replaced the vehicle’s batteryGeneral Manager *** *** is waiting for the *** family to purchase a warranty after they inquired following the vehicle’s new
batteryMr*** is more than happy to assist them whenever they are ready to proceedPer the original complaint, the vehicle has been fixed and the case has been resolved on our end.Thank you,*** ***Oak Lawn Toyota
Good morning Camara ***,Thank you so much for reaching out to us through the Revdex.com Per your conversation with John ***, Oak Lawn ***'s General Manager, we are working hard to remedy this issue We have an active investigation open with
*** Motor Corpto help us fix the root cause of your Tacoma's brake problems I can assure you that our best team is working around the clock to solve this, in addition to further assistance from our corporate *** Certified team We will continue to keep you updated and do our best to resolve the issue and ensure your happiness upon completion Thank you, again, for reaching out to us. Sincerely,Christina ***, Customer Service Manager
Complaint ID#11026913January 6, 2015Christina ***Customer Service Manager Oak Lawn Toyota*** ** *** ***
*** *** ** *** Dear Mr***,Thank you for reaching out to Oak Lawn Toyota via Revdex.com I read your inquiry and I understand your frustration The
Sienna (Stock #902405) was incorrectly listed when you originally saw it online and a truly honest mistake on our part When we recognized the flaw, we fixed it in the system and the correct listing price took effect at $29, This was a simple listing error and we apologize for the inconvenience but we cannot accept $19K on Stock # On behalf of everyone at Oak Lawn Toyota, I’m sorry for the confusion Please accept our offer of 0% financing for Months on a new Sienna Sincerely,Christina ***Oak Lawn Toyota
Complaint ID#11026913January 6, 2015Christina [redacted] Customer Service Manager Oak Lawn Toyota [redacted] *** Dear Mr***,Thank you for reaching out to Oak Lawn Toyota via Revdex.com I read your inquiry and I understand your frustration The Sienna (Stock #902405) was incorrectly listed when you originally saw it online and a truly honest mistake on our part When we recognized the flaw, we fixed it in the system and the correct listing price took effect at $29, This was a simple listing error and we apologize for the inconvenience but we cannot accept $19K on Stock # On behalf of everyone at Oak Lawn Toyota, I’m sorry for the confusion Please accept our offer of 0% financing for Months on a new Sienna Sincerely,Christina [redacted] Oak Lawn Toyota
Mr*** never brought his vehicle to our service department and this is the first time we've heard a complaint from him regarding his Nissan After some research, we found that his vehicle is still under warranty and it is currently at another dealership being serviced With that
said, he will not have to pay for the services being performed on the vehicle There's nothing we can do at this time because the vehicle is not at Oak Lawn Toyota Because it is under warranty, the manufacturer will do everything in its power to ensure the car is running at 100% and that the consumer is happy Once the vehicle is out of the other dealership and if there are any other issues, please have Mr*** contact us and we will rectify any unsatisfied issues the consumer has.We are sorry he is unhappy with his purchase, but the vehicle is at another dealership and there is nothing we can do when it is not at Oak Lawn Toyota
On 8/10/*** *** purchased a *** *** and at the time of purchase she also purchased a yror 24,mile powertrain warrantyShe was told at that time that the warranty was with *** and that her coverage is with ***, not us. This transaction was video recorded
and Ms*** was told at different times during the paperwork process that her warranty coverage was with ***. The customer also signed warranty disclaimers and an as/is disclaimer on the face of the purchase order. The customer did indeed stop by the day after with a check engine light on, which was reset at that time. In November when her problems arose, we did indeed recommend her to take it to a Mazda dealer for repair. The Mazda dealer diagnosed the problem, submitted a claim to *** and *** declined the repair because of lack of timely maintenance by the customer. This was presented to *** by the Mazda dealer with no intervention or communication with us. We found out about the problem from the customer and recommended her to bring it to us to see if we could assist in getting *** to provide coverage. At our expense we removed the turbo and the top of the engine for a *** warranty inspector to come and look at the breakdown to determine what coverage Ms*** would have, if any. The inspector determined that the failed part, (a seal in the turbo) was the cause of the turbo failure and other subsequent damages. A powertrain warranty does not provide coverage on seals and gaskets, therefore the claim was denied. We certainly would have hoped that this vehicle would have provided more service than what it did, but months and 6,miles are well beyond any type of good will adjustment that we can provide
We received the following correspondence from Ms*** *** via our in-house messaging systemYou may contact her to verify its authenticity, and after doing so, we can close this complaintMs*** will be at Oak Lawn Toyota on Monday, May so we can officially close this matter in person
Thank you. Talk Options Widget - New Email request - Name: *** *** Email: ***@yahoo.com Message:Please Fwd To General Manager:(My copy to Revdex.com:)I would like to apologize to Oakawn ToyotaThere was a complete misunderstanding on my endMy family and I are repeat customers and they've decided to resolve everything in my favor (which they aren't obligated to do)For that I am thankful for thier understanding on my mis-judgmentI am requesting that you disregard my negative complaint against Oaklawn ToyotaThis was a complete mishap on my behalf and they are not responsible for my poor-decision makingThere was no scam involvedI did not handle my purchase responsibly and out of frustration, I blamed salesman for my misunderstanding My deepest apologies to you guys! Please remove my complaint, at least where it is publicOaklawn Toyota is not at fault and I have personally written an apology letter to the general managerThanks for all your help! Best regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11026913, and find that this resolution is satisfactory to me
Sincerely,
Parvez ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ There is still NO solutionAnd I have proof that the damage was NOT due to me, rhe customerI voice recorded as wellAnd several times it was stated that this was previous damagePinkham still sold a lemon and there is still NO solution.]
Regards,
*** ***
To Whom It May Concern:Within ten days of the filed complaint, Oak Lawn Toyota fixed the Ms*** Nissan Sentra and replaced the vehicle’s batteryGeneral Manager *** *** is waiting for the *** family to purchase a warranty after they inquired following the vehicle’s new
batteryMr*** is more than happy to assist them whenever they are ready to proceedPer the original complaint, the vehicle has been fixed and the case has been resolved on our end.Thank you,*** ***Oak Lawn Toyota
Good morning Camara ***,Thank you so much for reaching out to us through the Revdex.com Per your conversation with John ***, Oak Lawn ***'s General Manager, we are working hard to remedy this issue We have an active investigation open with
*** Motor Corpto help us fix the root cause of your Tacoma's brake problems I can assure you that our best team is working around the clock to solve this, in addition to further assistance from our corporate *** Certified team We will continue to keep you updated and do our best to resolve the issue and ensure your happiness upon completion Thank you, again, for reaching out to us. Sincerely,Christina ***, Customer Service Manager
Complaint ID#11026913January 6, 2015Christina ***Customer Service Manager Oak Lawn Toyota*** ** *** ***
*** *** ** *** Dear Mr***,Thank you for reaching out to Oak Lawn Toyota via Revdex.com I read your inquiry and I understand your frustration The
Sienna (Stock #902405) was incorrectly listed when you originally saw it online and a truly honest mistake on our part When we recognized the flaw, we fixed it in the system and the correct listing price took effect at $29, This was a simple listing error and we apologize for the inconvenience but we cannot accept $19K on Stock # On behalf of everyone at Oak Lawn Toyota, I’m sorry for the confusion Please accept our offer of 0% financing for Months on a new Sienna Sincerely,Christina ***Oak Lawn Toyota