Empire Today LLC

We appreciate the customer contacting us regarding her concerns.
Service...

was completed as scheduled on Saturday May 21, 2016. The customer signed off as satisfied with the repair. We’ve also followed-up by phone to confirm her satisfaction, but were only able to leave a message.
We hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve.

We appreciate the customer contacting us regarding their concerns.
10pt">Installation was completed as agreed with the requested discount. We apologize for any inconvenience.

We appreciate the customer contacting us regarding their concerns.
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We are a full service flooring provider, our pricing is all inclusive and unfortunately we are not able to break it out line by line as the customer is requesting. The local office has contacted the customer and scheduled for service for Friday October 21, 2016.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once we receive the inspection report, we will follow...

up with the customer to discuss the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

All start dates are estimated as stated on the contract and unfortunately occasionally subject rescheduling beyond our control.
 
We understand an apology is no substitute for good service. We appreciate you reporting this matter to us, and it has been shared with the local office to improve our processes.
 
Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you.
 
The $200 discount was applied to the credit card used for payment on November 30th.

Complaint: [redacted]
I am rejecting this response because: The order WAS NOT scheduled for November 23rd.  It was RESCHEDULED for November 23rd when Empire failed to come thru on what we paid for.  We paid to have laminate and carpet installed on the 19th of November.  Our moving truck was to arrive on the 20th.  We paid $4,000 to have the installation on Saturday the 19th, before the moving truck, so we could properly move in.  We were never told the laminate and carpet contractors would be separate. Furthermore, we were never contacted about the carpet contractor pulling out of the job for Saturday.  It wasn't until we called Empire that they told us what was happening.  This was after we confirmed with them the day and week prior.  The customer service was less than helpful.  They were continuously flip.  When I got in touch with the business (before the Revdex.com), they continued to say there was nothing they could do.  This is unacceptable.  We expect more than just $200 as compensation. They failed on their end.  We want more money back.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
The refund has been processed to the...

customer’s credit card as agreed.We thank the customer for working with us to resolve this matter amicably.

Complaint: [redacted]
I am rejecting this response because: There was no repsonse to any of my issues. I am trying to figure out why they responded at all. Apparently quality and their customer's safety is not relevant to this company. To not even attempt to review my claims or contact me at all is simply unacceptable to me, regardless of my desired outcome statement.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] 
My carpet was not inspected , a 10 minute visit by the repairman does not constitute an inspection , in my mind -All they told me was the carpet was laid improperly , Empire laid the carpet