Employment One

Not to be trusted -- incompetent and/or dishonest Paid $diagnostic fee and problem remains after two attempts to fix Left messages with service manager who has customer service person call back -- he's too busy If we had not gotten second opinions and just accepted what they said, we could have spent thousands unnecessarily It was a very cold morning and our IMA light came on It went off later They said this $battery needed to be replaced before the air conditioning unit could be replaced ($2000) Another technician said no problem with battery and relay for air conditioning clutch should be replaced as first step The air bag light remains on and it has been a battle trying to get them to apply the diagnostic fee Third trip there They just read computer print outs Don't seem to have any real expertise or experience or time for those who question their diagnoses Not to be trusted

Hello, I am [redacted] , COO for the Mike Patton OrganizationI spoke with Mr [redacted] just now and worked things out with him to get his truckHe said he was so sorry, but his wife sent in the complaint to Revdex.com and never should haveFollowing you will read the story as told by our service manager, [redacted] Please let us know if anything further is needed [redacted] originally made contact to [redacted] (service advisor) via a service phone call and he asked her to simply quote a differential repairThe truck was not even drivable and had to be towed in for the customer Once the truck arrived, we did an inspection and found the entire differential had damage and had to be physically prefabricated by [redacted] , the only vendor that could even put their hands on the unit for the SRTRam truckThe bearings and races were so damaged that they had to machine the differential housing and it was a delay to the customer and the shop as a wholeThis is what the customer brought the truck in for While here, the AutoPoint inspection reveals the aftermarket headlights were not working as designedThe customer declined this repair- The driver side door handle was broken due to attempted theftThe customer declined this repair- The power steering had a few failures from the pump, lines, reservoir and beltDue to the extent of these failures you could not even steer the truckCustomer approved these repairs (as far back as I remember communication with the service advisor [redacted] who is no longer with us) One afternoon Mr [redacted] called (I am not sure of the date) for a status update on the truck and I ( [redacted] the service manager) answeredMr [redacted] asked a few questions about the differential and closed his questions with the status of the power steering system repairHe asked if we ordered the parts (special order only) and I took a brief pause to confirm with parts department since [redacted] was away from here desk on a lunch breakI confirmed the parts were ordered and he mentioned he said to [redacted] that he may have someone more reasonable to complete the repairI said the moment [redacted] returned from her lunch break I would have her reach out to Mr [redacted] to sort any details since these are special order parts onlyIt would be difficult and time consuming to locate themWhen [redacted] returned from lunch, I stopped her before she resumed any other duties and made sure she contacted her customer Mr [redacted] concerning any unresolved details or miscommunicationShe reported right back to me and said everything was still moving forward with differential and the power steering and the customer was going to need some time to sell some stocks to settle the repair billI told [redacted] to not worry about a storage fee since we knew the delay with getting parts alone was an inconvenience to the customer as well (See attached texts from [redacted] ***) Once the truck was completed on 5/28/(repair order) date, [redacted] was no longer with us as an advisor and Mr [redacted] was informed the truck was ready for deliveryThe total repair bill was $4, For the next week or more there was random phone contact between Mr [redacted] and our service department as a whole as to when he would pick the truck up and settle the bill During the week of 6/to 6/another gentleman ( [redacted] was supposed to pay the repair bill via credit card and I ( [redacted] ) called accounting to verify the use of a credit card as long as identification and a copy of the card was faxed to us and we received nothing and the bill remains openDuring the week of 6/to 6/Mr [redacted] called and asked for the Service Manager mentioning he did not authorize repair of the power steering systemI spoke to Mr [redacted] personally and mentioned that the parts were special ordered and had a large delay in receiving them and [redacted] was (previously) adamant that the differential and power steering were the primary focus I offered to discount an amount to save him some expense and I discounted $from the bill bringing total from $4,to a discounted $4, During the week of 6/to 6/we awaited for Mr [redacted] to pick up the truck for a known total of $4,Mr [redacted] called on 6/25/and told me ( [redacted] ) that he would be here on Friday 6/26/between 10am and 12pm to discuss the situationI set aside time to discuss and made fixed operations director aware and Mr [redacted] never showed or called On 6/29/at 12:01pm I am emailed a letter submitted to Revdex.com about fraudulent service from the [redacted] family On 6/29/at 1:55pm I receive a call from Mr [redacted] stating that he is picking up the truck on Wednesday, July 1st He stated that his wife was upset and submitted the complaint to Revdex.com and he was sorry and apologized via speaker phone with [redacted] and [redacted] ***- End of story- [redacted] Service Manager [redacted] Chrysler Dodge Jeep [redacted]

I purchased a GMC vehicle from Mike patton last AprilThis year I had to rebuild the entire transmissionI called to speak with someone and in two months, not a single person has the decency up to speak with me about thisThey hold themselves out to be a family owned dealership that cares about their customers but they do notDo yourself a favor and buy from another dealer

Good afternoon,
The complaint concerning Honda Accord vin#***; with 165,miles back in October of at time of purchase, was sold absolutely AS-IS-No
WARRANTY, based on our records which were signed by the customer making the complaint.Mike Patton Auto will be more than happy to trade the customer out of this vehicle or put new tires on it at our cost to the customer; please have the customer come in and ask for me if either of these is an option.
It is our policy not to represent a vehicle being sold "AS-IS" No Warranty, other than anything but thatRegards,
*** ***
COO-Mike Patton Auto

Mr*** was given more than ample time to pay Mike Patton Chrysler what he owed
His lender picked the vehicle up and paid the mechanics lien
It is now between Mr*** and his lien holder to work things out
*** *** ***-Mike Patton Auto Family

I have spoken with Ms*** and we have a resolution to this issue She is satisfied with the resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good morning,
I am sorry to hear that Mr*** is still having problems with his truckWe will give Mr*** a call and see if we can get the truck back in and re-look at the issues he addressed in his complaintJust to clarify, Goodyear paid nothing for the tires nor did Chrysler, Mike
Patton Auto carried the total expense for those tires and were glad to try and solve the issue by doing so
We will do everything possible to ensure that Mr*** is happy with the outcome
Regards,
*** *** ***
COO-Mike Patton Auto Family
*** Ext***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good morning,
The Mike Patton Auto Family, first of all thanks you for allowing us to serve you. We do not tolerate rudeness from any employee, I sincerely apologize to you for that. After speaking with all parties involved, our service manager ([redacted]) put together this information for you....

If you need any further assistance, please do not hesitate to let us know.
Regards,
[redacted] COO- Mike Patton Auto Family
###-###-#### Ext. [redacted]
Aug 1, 2015
Mrs [redacted],
This is to confirm that on or approximately around July 27,2015, you brought your Jeep Patriot in due to an oil light concern coming on. After inspection we determined that your vehicle was approximately 4 quarts low on oil. We filled up to the proper specs. The approximate mileage was around 3255 miles. We have checked it again since then and all seems to be fine. If we can assist you further, please contact me directly...
Thanks
[redacted]
Service Manager
Mike Patton Chrysler

Not to be trusted -- incompetent and/or dishonest. Paid $100 diagnostic fee and problem remains after two attempts to fix. Left messages with service manager who has customer service person call back -- he's too busy. If we had not gotten second opinions and just accepted what they said, we could have spent thousands unnecessarily. It was a very cold morning and our IMA light came on. It went off later. They said this $3000 battery needed to be replaced before the air conditioning unit could be replaced ($2000). Another technician said no problem with battery and relay for air conditioning clutch should be replaced as first step. The air bag light remains on and it has been a battle trying to get them to apply the diagnostic fee. Third trip there. They just read computer print outs. Don't seem to have any real expertise or experience or time for those who question their diagnoses. Not to be trusted.

Good morning Mr. [redacted],
First of all I would like to thank you for your service to our country. Second, let me be clear as to why we couldn't follow through on delivering the car to you, it was not something we wanted either.
Here is the GSM'S ([redacted]) response to my questions to him and...

the Business Manager ([redacted])who handled your deal...
([redacted])The problem was we needed proof of residence from his address in Alabama that he said was not a problem. He sent it but the lender (CPS) would not accept what he sent, so he then sent something from his address in California where he is stationed and then from his girlfriends house in another part of California. The lender
(CPS) said they would use his military order papers as proof of address but then canceled the approval because during the customer interview he was telling them that this deal was so much of a pain that he didn’t even want to do the deal anymore, and didn’t want the car.
After they pulled the approval we tried to work on getting it re-approved and even took it to upper management to get it over turned but they said the customer had scared them off the deal. They said their concern was he gave 3 addresses from Alabama to California and they weren't sure where the car would be...
I talked to [redacted] yesterday, he was nothing but nice.. He needed someone to contact his insurance company so they wouldn’t process his insurance and give him his refund for never taking delivery of the car..
He emailed me the contact information which I didn’t receive, so I text him and he sent it by text. I then emailed them a letter and took care of it. Then text him to let him no that it was handled, [redacted].
Mr. [redacted], I am sorry things did not work our for both of us; I don't like losing any deal. If I can be of further assistance, please don't hesitate to contact me.
Regards,
[redacted]
Chief Operating Officer
Mike Patton Auto Family
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the replacements of new tires is acceptable  with me, even though the bent rims remains unresolved .  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Hello, I am [redacted], COO for the Mike Patton Organization. I spoke with Mr. [redacted] just now and worked things out with him to get his truck. He said he was so sorry, but his wife sent in the complaint to Revdex.com and never should have. Following you will read the story as told by our service...

manager, [redacted]. Please let us know if anything further is needed...
[redacted] originally made contact to [redacted] (service advisor) via a service phone call and he asked her to simply quote a differential repair. The truck was not even drivable and had to be towed in for the customer.
Once the truck arrived, we did an inspection and found the entire differential had damage and had to be physically prefabricated by [redacted], the only vendor that could even put their hands on the unit for the SRT10 Ram truck. The bearings and races were so damaged that they had to machine the differential housing and it was a delay to the customer and the shop as a whole. This is what the customer brought the truck in for.
While here, the AutoPoint inspection reveals the aftermarket headlights were not working as designed. The customer declined this repair-
The driver side door handle was broken due to attempted theft. The customer declined this repair-
The power steering had a few failures from the pump, lines, reservoir and belt. Due to the extent of these failures you could not even steer the truck. Customer approved these repairs (as far back as I remember communication with the service advisor [redacted] who is no longer with us)
One afternoon Mr. [redacted] called (I am not sure of the date) for a status update on the truck and I ([redacted] the service manager) answered. Mr. [redacted] asked a few questions about the differential and closed his questions with the status of the power steering system repair. He asked if we ordered the parts (special order only) and I took a brief pause to confirm with parts department since [redacted] was away from here desk on a lunch break. I confirmed the parts were ordered and he mentioned he said to [redacted] that he may have someone more reasonable to complete the repair. I said the moment [redacted] returned from her lunch break I would have her reach out to Mr. [redacted] to sort any details since these are special order parts only. It would be difficult and time consuming to locate them. When [redacted] returned from lunch, I stopped her before she resumed any other duties and made sure she contacted her customer Mr. [redacted] concerning any unresolved details or miscommunication. She reported right back to me and said everything was still moving forward with differential and the power steering and the customer was going to need some time to sell some stocks to settle the repair bill. I told [redacted] to not worry about a storage fee since we knew the delay with getting parts alone was an inconvenience to the customer as well.
(See attached texts from [redacted]).
Once the truck was completed on 5/28/15 (repair order) date, [redacted] was no longer with us as an advisor and Mr. [redacted] was informed the truck was ready for delivery. The total repair bill was $4,498.03.
For the next week or more there was random phone contact between Mr. [redacted] and our service department as a whole as to when he would pick the truck up and settle the bill.
During the week of 6/08 to 6/12 another gentleman ([redacted] was supposed to pay the repair bill via credit card and I ([redacted]) called accounting to verify the use of a credit card as long as identification and a copy of the card was faxed to us and we received nothing and the bill remains open. During the week of 6/15 to 6/16 Mr. [redacted] called and asked for the Service Manager mentioning he did not authorize repair of the power steering system. I spoke to Mr. [redacted] personally and mentioned that the parts were special ordered and had a large delay in receiving them and [redacted] was (previously) adamant that the differential and power steering were the primary focus.
I offered to discount an amount to save him some expense and I discounted $121.00 from the bill bringing total from $4,498.03 to a discounted $4,348.19.
During the week of 6/22 to 6/26 we awaited for Mr. [redacted] to pick up the truck for a known total of $4,348.19. Mr. [redacted] called on 6/25/15 and told me ([redacted]) that he would be here on Friday 6/26/15 between 10am and 12pm to discuss the situation. I set aside time to discuss and made fixed operations director aware and Mr. [redacted] never showed or called.
On 6/29/15 at 12:01pm I am emailed a letter submitted to Revdex.com about fraudulent service from the [redacted] family.
On 6/29/15 at 1:55pm I receive a call from Mr. [redacted] stating that he is picking up the truck on Wednesday, July 1st 2015. He stated that his wife was upset and submitted the complaint to Revdex.com and he was sorry and apologized via speaker phone with [redacted] and [redacted]-
End of story-
[redacted]
Service Manager
[redacted] Chrysler Dodge Jeep
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11412816, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mike Patton Chrysler trolled the internet to come up with my name, as I said before the dealership used abusive financial services and practices to obtain a loan on a used car. They can say whatever,whatever? I will see them in The Northern District Court of Georgia. Believe it![Provide details of why you are not satisfied with this resolution.]
Regards,
Janet Mattox

Good afternoon,
We are sorry we could not get our lenders to give this lady a loan. We did not sign here or attempt to sign her with Kinetic Credit Union because they turned her loan down.
Where she is confused is; if Kinetic Credit Union would have approved her loan then she would...

have had to become a member of theirs as was explained to her. We are in business to sell vehicles; we are not a lender. To our dismay as well as hers, due to a thin credit file all the banks/lenders we sent her to turned her down.
She did sign a credit application which gave us the approval to try and get her financed; we tried real hard but couldn't get it approved.
Please let me know if I can be of further service.
Regards,
[redacted]
COO-Mike Patton Auto Family
[redacted]

To whom it may concern,
The Mike Patton Auto Family has been serving customers since 1973; we have a stellar reputation.
I am sorry this persons credit was not worthy to get an approval for a loan.
We do not lie, cheat or steal to sell cars; we do not appreciate this lady accusing us of such.
We got a signed credit application, we tried our hardest to get her approved at several different lenders/banks, but were unsuccessful, we did nothing wrong to this lady.
We are standing by our original stance, for it is the truth and the only one we consider.
Regards,
[redacted]
COO-Mike Patton Auto Family