Employment Publishing Inc [redacted] Wayne, PA ###-###-#### office ###-###-#### fax Employment Publishing, Inc March 9, Complaint Department Revdex.com RE: [redacted] / ID # [redacted] Dear [redacted] , On 1/15/the above referenced client purchased our resume services over the telephoneUpon purchasing, the client was immediately given a user id and password to log into “www.resumedesktop.com”We stayed in direct communication with the client via the telephone and gave instructions on how to log inThe client then signed into our site agreeing to our terms and conditionsWe then instructed the client on where to go on our site to fill out the career assessment form (this is provided to the clients to give us additional details that are not included in the resume), along with how to send messages to usAll of this was done over the telephone We have been in touch several times with the client as indicated 1/15/the client read our first message instructing her on the steps she needs to follow in order for us to complete her resume packageThe client read our message 1/15/we sent a second message informing the client how to add us to their address book and steps needed in order for us to complete the resume packageThe client read our message 1/16/The client called in and stated she will not be uploading the documents we requested but would like to fax themThe client was given our fax number 1/16/we sent the client a message reiterating instructions on how to log in and requesting information from herThe client read our message 1/20/the client faxed her current resume to usWe uploaded it onto the resume desktop 1/20/we sent the client a message stating we received her information and we will be proceeding to assign her to a writerThe client read our message 1/20/introduced her to her writer via the resume desktopThe client read our message 1/22/we sent the client her first set documents, requesting additional details from herThe client read our message 1/23/we sent a message informing the client her package was delivered and we need a response from herThe client read our message 1/24/we sent a message confirming the client received her documents and to let us know if she has any questionsThe client read our message 1/we sent a message giving advice on her new job searchThe client read our message 1/30/the client called and left a message with one of our staff members showing that she has our number if she had any questions or concernsWe returned her phone call and left a message stating that we have a no cancelation policy and for her to call us back so we can assist her furtherClient did not return our call We do offer a money back guarantee and have a no cancellation policyWe are more than happy to assist the client and provide our services to her, but she needs to reach out to us and provide additional information as requested in order for us to complete her documentsWe went above and beyond to try to assist the client with any challenges she was havingWe normally do not accept faxes and we made an exception for herWe can only work with the information that is given to us and the additional information that we requested from the client was not sent by herWe are willing to work with the client to complete her documents we just need information from her in order to do so Feel free to contact me with any questions Thank You, Brydie C [redacted] Employment Publishing Inc
We received the following message via email on 5/9/from client Hello, 128);">Please delete my resume post from your site Please let me know what details you need to get this done My full address AND phone number are on that post and it needs to be removed Thanks [redacted] We looked into her concerns right awayOur system shows that she added her resume to our website in As soon as we located her information, it was removed from our website per her request As for the complaint about not being able to reach us by phone, this was an oversight on our partWe are in the process of updating our phone lines and the number on our privacy page had not been updatedWe apologize for the confusion and will get this changed immediately Please let us know if you have any other concerns or questions Thank you CUSTOMER SERVICE EMPLOYMENT PUBLISHING INC
What [redacted] is referring to is a solicitation not an invoice Please note that the solicitation prominently bears on it's face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service”.We regret she is unhappy with the mailings we send and will be more than happy to remove her company from future mailingsThere are many ways to request to be removed from our mailings (via email, phone call, or by mail) I'm sorry she felt the need to contact the Revdex.com to request removal from our mailingsWe will remove [redacted] Schenectady, NY [redacted] If there is additional addresses please do let us know and we will remove them, as well.Please allow between 10-days for the removal to be effective
April 27, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - [redacted] (Resume Client) Dear Ms***: I am responding to the complaint from [redacted] , which was recently received Our resume support staff reviewed the documentation on the order [redacted] placed [redacted] ’s credit card was not charged, and the following is the explanation of what happened with the resume order Our resume support staff are available Monday- Friday and the customer placed the order close of business FridayIf she was attempting to contact us by phone over the weekend, this is the reason the calls were going to voicemail On Friday night our technical team started the process of updating our website and moving our serversThis is the reason the client received an error when uploading her information On Monday morning the resume support staff was working with the technical team to finish the transition to the new serverSince the card had not been charged on Friday, the accounting department attempted to charge the card for the service, but the card was declinedIn looking at the account, it looked suspicious, so we were not sure if it was fraudThe account was under [redacted] and the card was under [redacted] A message was sent to the client, but was returned due to a typo in the email addressWe were not aware of the typo until we received the documentation from you We assumed the credit card charge was fraud until we received the Revdex.com complaint There was also a delay in the email we received from the clientThe email was sent to an administrator emailThis isn’t used for resume orders, so there was a delay in getting it to the right department We attempted to contact the client when we realized what had occurred, so we could explain what had happenedBoth of her numbers went to voicemail, so we left a message assuring her that her card was not charged and apologized for what had happenedWe left a call back number if she had any questions I hope this is enough information to show that this was just a case of unfortunate timing and not a scam at all We apologize for any inconvenience this may have caused [redacted] If you have any further questions, don’t hesitate to contact meSincerely, Jake F*President
Employment Publishing Inc January 11, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - , [redacted] Dear *** ***: I am responding to the complaint from [redacted] , which was recently received We found it in our spam folder Your emails seem to be going to our spam folder We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Our company had limited hours when [redacted] called just prior to New Year’s DayOur company was closed New Year’s Eve and New Year’s Day We attempted to return his call the next business day January 4, It seems [redacted] jumped the gun a bit calling our company a scam and filing this report We have already spoken to [redacted] and have processed a refund which he should receive around 1/19/ What [redacted] received was a solicitation not an invoice Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove his company from future mailingsWe will remove [redacted] **, Grand Rapids, MI *** If there is additional addresses please do let us know and we will remove them, as well If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
February 12, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ***) Dear [redacted] : I am responding to the complaint from [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” Employment Publishing takes every precaution to insure customer satisfaction it is not necessary to file a complaint to receive a refundWe actually offer a full refund if the client is not 100% satisfied with the published advertisement [redacted] will be receiving a refund check for $around the 25th of this month We try to make it as easy as possible for customers to reach us whether it is by voicemail, fax, or phone callWe researched the issue of our company not responding to the customer’s callsWe have record of hang up calls from their number, but no message was leftWe regret they did not leave a message in order to have this rectified without filing a complaint The advertisement for warehouse labor ad# [redacted] has been expired from [redacted] effective 2/13/We are sorry that they were unhappy with the advertisement even though they did have a good response from it We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove her company from future mailingsWe will remove [redacted] ***at [redacted] Lockport, NY [redacted] from our mailingsPlease note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Employment Publishing Inc September 11, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ***) Dear [redacted] : I am responding to the complaint from [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We are soliciting the recipient to place an employment advertisement with us that was previous placed Our offers are sent in a timely manner to insure the advertisement we are soliciting for is still active Employment Publishing takes every precaution to insure customer satisfaction it is not necessary to file a complaint to receive a refund We actually offer a full refund if the client is not 100% satisfied with the published advertising [redacted] will be receiving a refund check for $around the 25th of this month We regret [redacted] is unhappy with our mailings we will be more than happy to remove her company from future mailings We will remove [redacted] [redacted] , FL [redacted] from our mailingsPlease note it can take up to 15-days for this to be effectiveIf you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Roman"> Employment Publishing Inc March 17, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - [redacted] Dear [redacted] ***: I am responding to the complaint from [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove her company from future mailings We will remove [redacted] at [redacted] ***, North Billerica, MA *** This is the address ** [redacted] left on our voice mail If there are any additional addresses please let us know what those addresses are, so they can be removed Please note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Employment Publishing Inc August 12, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ) Dear [redacted] : I am responding to the complaint from ** [redacted] *** We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We are a bit confused as we do not tape anything to the solicitations we sendWe posted the employment ad when payment was receivedThe actual cost listed on the solicitation was $we went ahead and discounted it as the payment received was a bit less Employment Publishing takes every precaution to insure customer satisfactionWe actually offer a full refund if the client is not 100% satisfied [redacted] ’s Office will be receiving a refund check for $around the 25th of this month In addition since they were unhappy with our mailings we will be more than happy to remove their company from future mailingsWe will remove [redacted] from our mailingsPlease note it could take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
face="Times New Roman"> December 08, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - [redacted] Dear [redacted] : I am responding to the complaint from [redacted] ***, which was just received today We found it in our spam folder today We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them What [redacted] received was a solicitation not an invoice Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove his company from future mailingsWe will remove [redacted] Bellmawr, NJ *** If there is additional addresses please do let us know and we will remove them, as well Please note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
December 02, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ) Dear [redacted] : I am responding to the complaint from [redacted] *** We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” Employment Publishing takes every precaution to insure customer satisfaction it is not necessary to file a complaint to receive a refundWe actually offer a full refund if the client is not 100% satisfied with the published advertisement [redacted] will be receiving a refund check for $around the 10th of this month We try to make it as easy as possible for customers to reach us whether it is by voicemail, fax, or phone callWe researched the issue of our company not responding to the customer’s calls on 11/and 11/21, but cannot come up with a resolutionTo improve our customer service if the customer would be as kind as to let us know by what means and number they contacted us, so we can further research this issue The advertisement [redacted] has been expired from *** We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove her company from future mailingsWe will remove [redacted] at [redacted] , Montana [redacted] from our mailingsPlease note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
March 10, Re: ID [redacted] [redacted] Dear ** [redacted] : I am responding to the complaint from [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “A classified employment service independent of your local newspaper” Employment Publishing takes every precaution to insure customer satisfaction We try to make it as easy as possible to be removed from our mailings by leaving a voice mail, by fax, or requesting it by mail We did do some research to see if [redacted] *** left a voice mail that was not returned but found none Actually [redacted] sent a fax requesting to be removed from our mailings As soon as we received the request the company was put on our DO NOT MAIL LIST effective 2/27/ This is the address requested: [redacted] *** If there are any other locations that need to be removed please let us know It does take 10-days for the mailings to stop since we can't stop the mailings that are already in process of going out If you have any further questions, don’t hesitate to contact us Sincerely, [redacted] President
October 27, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID # [redacted] Dear [redacted] ***: [redacted] ***’s complaint was “to hour turn around it's been almost days no email no call nothing” On our website states “All delivery times are based on Monday to Friday working hours from 8:30am to 5pm PST and 11:30am to 8:00pm EST”The client purchased his resume on 10/20/at 10:33pm ESTOn the purchase page where he ordered the Rush it says “to hour RUSH delivery - You'll receive your completed resume 4-working hours after we receive your information”Since the resume was purchased after business hours, we didn’t receive [redacted] ***’s voicemail until the following morning 10/21/We immediately called him to let him know that the rush is based on business hours and explained how to submit his informationThis was at 11:00am EST which is minutes before our working hoursHe was very nice and polite on the phone and thanked us for the help We received the information to write the resume at 2:30pm EST, and his new resume documents were sent to him at 7:30pm This is within the 4-hour time frame as promisedHe responded to the delivery of his documents by saying: “ [redacted] - 10/21/2016Excellent job ***!!!! Thank you very much I am extremely satisfied with the results thank you very much.” “ [redacted] - 10/21/2016I wanted to let you know that I am extremely satisfied with the results thank you *** very much Excellent Job!!!!” According to our last communication with the client he was extremely satisfied with our service, and did not mention wanting or expecting a refundI hope this is enough information to show that this was just a case of confusion on our business hoursThere was no delay in communication or the delivery of the client’s documentsIf you have any further questions or require any more information, please do not hesitate to contact meSincerely, Jake F [redacted] President
December 08, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - [redacted] Dear [redacted] : I am responding to the complaint from [redacted] * ***, which was just received today We found it in our spam folder today We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them What [redacted] received was a solicitation not an invoice Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove his company from future mailingsWe will remove [redacted] Bellmawr, NJ *** If there is additional addresses please do let us know and we will remove them, as well Please note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Employment Publishing Inc August 11, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ) Dear [redacted] : I am responding to the complaint from ** [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from ** [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationWe are soliciting the recipient to place an employment advertisement with us that was previous placed In addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret ** [redacted] is unhappy with our mailings we will be more than happy to remove his company from future mailingsWe will remove [redacted] , MD ***, from our mailingsPlease note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Employment Publishing Inc July 10, Revdex.com of Metro Washington DC and Eastern PA Re: [redacted] ( [redacted] ***) Dear ** [redacted] : I am responding to the complaint from **[redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from ** [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” The form ** [redacted] received is not in triplicate but does include a copy for the recipients useEmployment Publishing takes every precaution to insure customer satisfactionWe actually offer a full refund if the client is not 100% satisfied We regret ** [redacted] is unhappy with the mailings we send and will be more than happy to remove her company from future mailingsWe will remove [redacted] , [redacted] ***, OK [redacted] from our mailingsIt can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, [redacted] President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Employment Publishing Inc [redacted] Wayne, PA ###-###-#### office ###-###-#### fax Employment Publishing, Inc March 9, Complaint Dept Revdex.com RE: [redacted] / ID #: [redacted] Dear Mr [redacted] , On 2/24/the above referenced client purchased our resume services from our website onlineAfter the client purchased our services, she was immediately given a user id and password to log into “www.resumedesktop.com” The client then signed into our site agreeing to our terms and conditionsAll of our communication is done online via www.resumedesktop.com We show on our end that the client read all of our messages, but yet we still have not received any data from the client to perform services she purchasedThese are the ways we tried to reach the client: On 2/24/client logged into www.resumedesktop.com with her provided user id and password, read our initial email on how to add us to her address book as well as asking her to complete the Career assessment form with instructions on how to do soThis message was read by the client On 2/24/we sent another email with our company business hours, and a point checklist of what we needed from her in order to start the resume writing processThis message was read by the client On 2/25/we sent an email to the client stating that we have not received her information that we are in need of to start the resume writing processThis message was read by the client On 2/27/we called and left a telephone message to the client stating that we are in need of information from her such as her work history in order to get started on her resume packageWe left our phone number on the voicemailThe client did not return our phone call On 3/4/the client logged in @ 1:P.M We do offer a money back guarantee and have a no cancellation policyWe are more than happy to assist the client and provide our services to her, but she needs to reach out to us and provide the necessary information as requested all along in order for us to write her documentsWe cannot write a resume if we have no history of her employment The client stated that she is unable to get ahold of us via telephone or emailWe have sent her messages over the resumedesktop where she has logged in and has instructions on how to replyWe also have called and left messages along with our 800# that she can call anytimeWe are willing to provide services she paid for; we just need information from her in order to do so Feel free to contact me with any questions Thank You, Brydie C [redacted] Employment Publishing Inc
Employment Publishing Inc [redacted] Wayne, PA ###-###-#### office ###-###-#### fax Employment Publishing, Inc March 9, Complaint Department Revdex.com RE: [redacted] / ID # [redacted] Dear [redacted] , On 1/15/the above referenced client purchased our resume services over the telephoneUpon purchasing, the client was immediately given a user id and password to log into “www.resumedesktop.com”We stayed in direct communication with the client via the telephone and gave instructions on how to log inThe client then signed into our site agreeing to our terms and conditionsWe then instructed the client on where to go on our site to fill out the career assessment form (this is provided to the clients to give us additional details that are not included in the resume), along with how to send messages to usAll of this was done over the telephone We have been in touch several times with the client as indicated 1/15/the client read our first message instructing her on the steps she needs to follow in order for us to complete her resume packageThe client read our message 1/15/we sent a second message informing the client how to add us to their address book and steps needed in order for us to complete the resume packageThe client read our message 1/16/The client called in and stated she will not be uploading the documents we requested but would like to fax themThe client was given our fax number 1/16/we sent the client a message reiterating instructions on how to log in and requesting information from herThe client read our message 1/20/the client faxed her current resume to usWe uploaded it onto the resume desktop 1/20/we sent the client a message stating we received her information and we will be proceeding to assign her to a writerThe client read our message 1/20/introduced her to her writer via the resume desktopThe client read our message 1/22/we sent the client her first set documents, requesting additional details from herThe client read our message 1/23/we sent a message informing the client her package was delivered and we need a response from herThe client read our message 1/24/we sent a message confirming the client received her documents and to let us know if she has any questionsThe client read our message 1/we sent a message giving advice on her new job searchThe client read our message 1/30/the client called and left a message with one of our staff members showing that she has our number if she had any questions or concernsWe returned her phone call and left a message stating that we have a no cancelation policy and for her to call us back so we can assist her furtherClient did not return our call We do offer a money back guarantee and have a no cancellation policyWe are more than happy to assist the client and provide our services to her, but she needs to reach out to us and provide additional information as requested in order for us to complete her documentsWe went above and beyond to try to assist the client with any challenges she was havingWe normally do not accept faxes and we made an exception for herWe can only work with the information that is given to us and the additional information that we requested from the client was not sent by herWe are willing to work with the client to complete her documents we just need information from her in order to do so Feel free to contact me with any questions Thank You, Brydie C [redacted] Employment Publishing Inc
We received the following message via email on 5/9/from client Hello, 128);">Please delete my resume post from your site Please let me know what details you need to get this done My full address AND phone number are on that post and it needs to be removed Thanks [redacted] We looked into her concerns right awayOur system shows that she added her resume to our website in As soon as we located her information, it was removed from our website per her request As for the complaint about not being able to reach us by phone, this was an oversight on our partWe are in the process of updating our phone lines and the number on our privacy page had not been updatedWe apologize for the confusion and will get this changed immediately Please let us know if you have any other concerns or questions Thank you CUSTOMER SERVICE EMPLOYMENT PUBLISHING INC
What [redacted] is referring to is a solicitation not an invoice Please note that the solicitation prominently bears on it's face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service”.We regret she is unhappy with the mailings we send and will be more than happy to remove her company from future mailingsThere are many ways to request to be removed from our mailings (via email, phone call, or by mail) I'm sorry she felt the need to contact the Revdex.com to request removal from our mailingsWe will remove [redacted] Schenectady, NY [redacted] If there is additional addresses please do let us know and we will remove them, as well.Please allow between 10-days for the removal to be effective
April 27, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - [redacted] (Resume Client) Dear Ms***: I am responding to the complaint from [redacted] , which was recently received Our resume support staff reviewed the documentation on the order [redacted] placed [redacted] ’s credit card was not charged, and the following is the explanation of what happened with the resume order Our resume support staff are available Monday- Friday and the customer placed the order close of business FridayIf she was attempting to contact us by phone over the weekend, this is the reason the calls were going to voicemail On Friday night our technical team started the process of updating our website and moving our serversThis is the reason the client received an error when uploading her information On Monday morning the resume support staff was working with the technical team to finish the transition to the new serverSince the card had not been charged on Friday, the accounting department attempted to charge the card for the service, but the card was declinedIn looking at the account, it looked suspicious, so we were not sure if it was fraudThe account was under [redacted] and the card was under [redacted] A message was sent to the client, but was returned due to a typo in the email addressWe were not aware of the typo until we received the documentation from you We assumed the credit card charge was fraud until we received the Revdex.com complaint There was also a delay in the email we received from the clientThe email was sent to an administrator emailThis isn’t used for resume orders, so there was a delay in getting it to the right department We attempted to contact the client when we realized what had occurred, so we could explain what had happenedBoth of her numbers went to voicemail, so we left a message assuring her that her card was not charged and apologized for what had happenedWe left a call back number if she had any questions I hope this is enough information to show that this was just a case of unfortunate timing and not a scam at all We apologize for any inconvenience this may have caused [redacted] If you have any further questions, don’t hesitate to contact meSincerely, Jake F
*President
Employment Publishing Inc January 11, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - , [redacted] Dear *** ***: I am responding to the complaint from [redacted] , which was recently received We found it in our spam folder Your emails seem to be going to our spam folder We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Our company had limited hours when [redacted] called just prior to New Year’s DayOur company was closed New Year’s Eve and New Year’s Day We attempted to return his call the next business day January 4, It seems [redacted] jumped the gun a bit calling our company a scam and filing this report We have already spoken to [redacted] and have processed a refund which he should receive around 1/19/ What [redacted] received was a solicitation not an invoice Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove his company from future mailingsWe will remove [redacted] **, Grand Rapids, MI *** If there is additional addresses please do let us know and we will remove them, as well If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
February 12, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ***) Dear [redacted] : I am responding to the complaint from [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” Employment Publishing takes every precaution to insure customer satisfaction it is not necessary to file a complaint to receive a refundWe actually offer a full refund if the client is not 100% satisfied with the published advertisement [redacted] will be receiving a refund check for $around the 25th of this month We try to make it as easy as possible for customers to reach us whether it is by voicemail, fax, or phone callWe researched the issue of our company not responding to the customer’s callsWe have record of hang up calls from their number, but no message was leftWe regret they did not leave a message in order to have this rectified without filing a complaint The advertisement for warehouse labor ad# [redacted] has been expired from [redacted] effective 2/13/We are sorry that they were unhappy with the advertisement even though they did have a good response from it We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove her company from future mailingsWe will remove [redacted] ***at [redacted] Lockport, NY [redacted] from our mailingsPlease note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Employment Publishing Inc September 11, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ***) Dear [redacted] : I am responding to the complaint from [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We are soliciting the recipient to place an employment advertisement with us that was previous placed Our offers are sent in a timely manner to insure the advertisement we are soliciting for is still active Employment Publishing takes every precaution to insure customer satisfaction it is not necessary to file a complaint to receive a refund We actually offer a full refund if the client is not 100% satisfied with the published advertising [redacted] will be receiving a refund check for $around the 25th of this month We regret [redacted] is unhappy with our mailings we will be more than happy to remove her company from future mailings We will remove [redacted] [redacted] , FL [redacted] from our mailingsPlease note it can take up to 15-days for this to be effectiveIf you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Roman"> Employment Publishing Inc March 17, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - [redacted] Dear [redacted] ***: I am responding to the complaint from [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove her company from future mailings We will remove [redacted] at [redacted] ***, North Billerica, MA *** This is the address ** [redacted] left on our voice mail If there are any additional addresses please let us know what those addresses are, so they can be removed Please note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Employment Publishing Inc August 12, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ) Dear [redacted] : I am responding to the complaint from ** [redacted] *** We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We are a bit confused as we do not tape anything to the solicitations we sendWe posted the employment ad when payment was receivedThe actual cost listed on the solicitation was $we went ahead and discounted it as the payment received was a bit less Employment Publishing takes every precaution to insure customer satisfactionWe actually offer a full refund if the client is not 100% satisfied [redacted] ’s Office will be receiving a refund check for $around the 25th of this month In addition since they were unhappy with our mailings we will be more than happy to remove their company from future mailingsWe will remove [redacted] from our mailingsPlease note it could take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
face="Times New Roman"> December 08, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - [redacted] Dear [redacted] : I am responding to the complaint from [redacted] ***, which was just received today We found it in our spam folder today We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them What [redacted] received was a solicitation not an invoice Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove his company from future mailingsWe will remove [redacted] Bellmawr, NJ *** If there is additional addresses please do let us know and we will remove them, as well Please note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
December 02, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ) Dear [redacted] : I am responding to the complaint from [redacted] *** We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” Employment Publishing takes every precaution to insure customer satisfaction it is not necessary to file a complaint to receive a refundWe actually offer a full refund if the client is not 100% satisfied with the published advertisement [redacted] will be receiving a refund check for $around the 10th of this month We try to make it as easy as possible for customers to reach us whether it is by voicemail, fax, or phone callWe researched the issue of our company not responding to the customer’s calls on 11/and 11/21, but cannot come up with a resolutionTo improve our customer service if the customer would be as kind as to let us know by what means and number they contacted us, so we can further research this issue The advertisement [redacted] has been expired from *** We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove her company from future mailingsWe will remove [redacted] at [redacted] , Montana [redacted] from our mailingsPlease note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
March 10, Re: ID [redacted] [redacted] Dear ** [redacted] : I am responding to the complaint from [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “A classified employment service independent of your local newspaper” Employment Publishing takes every precaution to insure customer satisfaction We try to make it as easy as possible to be removed from our mailings by leaving a voice mail, by fax, or requesting it by mail We did do some research to see if [redacted] *** left a voice mail that was not returned but found none Actually [redacted] sent a fax requesting to be removed from our mailings As soon as we received the request the company was put on our DO NOT MAIL LIST effective 2/27/ This is the address requested: [redacted] *** If there are any other locations that need to be removed please let us know It does take 10-days for the mailings to stop since we can't stop the mailings that are already in process of going out If you have any further questions, don’t hesitate to contact us Sincerely, [redacted] President
October 27, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID # [redacted] Dear [redacted] ***: [redacted] ***’s complaint was “to hour turn around it's been almost days no email no call nothing” On our website states “All delivery times are based on Monday to Friday working hours from 8:30am to 5pm PST and 11:30am to 8:00pm EST”The client purchased his resume on 10/20/at 10:33pm ESTOn the purchase page where he ordered the Rush it says “to hour RUSH delivery - You'll receive your completed resume 4-working hours after we receive your information”Since the resume was purchased after business hours, we didn’t receive [redacted] ***’s voicemail until the following morning 10/21/We immediately called him to let him know that the rush is based on business hours and explained how to submit his informationThis was at 11:00am EST which is minutes before our working hoursHe was very nice and polite on the phone and thanked us for the help We received the information to write the resume at 2:30pm EST, and his new resume documents were sent to him at 7:30pm This is within the 4-hour time frame as promisedHe responded to the delivery of his documents by saying: “ [redacted] - 10/21/2016Excellent job ***!!!! Thank you very much I am extremely satisfied with the results thank you very much.” “ [redacted] - 10/21/2016I wanted to let you know that I am extremely satisfied with the results thank you *** very much Excellent Job!!!!” According to our last communication with the client he was extremely satisfied with our service, and did not mention wanting or expecting a refundI hope this is enough information to show that this was just a case of confusion on our business hoursThere was no delay in communication or the delivery of the client’s documentsIf you have any further questions or require any more information, please do not hesitate to contact meSincerely, Jake F [redacted] President
December 08, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] - [redacted] Dear [redacted] : I am responding to the complaint from [redacted] * ***, which was just received today We found it in our spam folder today We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from [redacted] and will take note of them What [redacted] received was a solicitation not an invoice Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret [redacted] is unhappy with the mailings we send and will be more than happy to remove his company from future mailingsWe will remove [redacted] Bellmawr, NJ *** If there is additional addresses please do let us know and we will remove them, as well Please note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Employment Publishing Inc August 11, Revdex.com of Metro Washington DC and Eastern PA Re: Complaint ID [redacted] ( [redacted] ) Dear [redacted] : I am responding to the complaint from ** [redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from ** [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationWe are soliciting the recipient to place an employment advertisement with us that was previous placed In addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” We regret ** [redacted] is unhappy with our mailings we will be more than happy to remove his company from future mailingsWe will remove [redacted] , MD ***, from our mailingsPlease note it can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, Jake F [redacted] President
Employment Publishing Inc July 10, Revdex.com of Metro Washington DC and Eastern PA Re: [redacted] ( [redacted] ***) Dear ** [redacted] : I am responding to the complaint from **[redacted] We have extensively reviewed the law and policies about the type of advertising that we doWhile we feel we are operating ethically, and in full compliance with the law we appreciate the comments from ** [redacted] and will take note of them Please note that our solicitations prominently bears on their face the required disclaimer in bright green point bold type, stating the form is not a bill, but a solicitationIn addition, the form contains many other details on the front and back of the solicitation on exactly what our offer isSuch as “An independent classified service” The form ** [redacted] received is not in triplicate but does include a copy for the recipients useEmployment Publishing takes every precaution to insure customer satisfactionWe actually offer a full refund if the client is not 100% satisfied We regret ** [redacted] is unhappy with the mailings we send and will be more than happy to remove her company from future mailingsWe will remove [redacted] , [redacted] ***, OK [redacted] from our mailingsIt can take up to 15-days for this to be effective If you have any further questions, don’t hesitate to contact me Sincerely, [redacted] President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Employment Publishing Inc [redacted] Wayne, PA ###-###-#### office ###-###-#### fax Employment Publishing, Inc March 9, Complaint Dept Revdex.com RE: [redacted] / ID #: [redacted] Dear Mr [redacted] , On 2/24/the above referenced client purchased our resume services from our website onlineAfter the client purchased our services, she was immediately given a user id and password to log into “www.resumedesktop.com” The client then signed into our site agreeing to our terms and conditionsAll of our communication is done online via www.resumedesktop.com We show on our end that the client read all of our messages, but yet we still have not received any data from the client to perform services she purchasedThese are the ways we tried to reach the client: On 2/24/client logged into www.resumedesktop.com with her provided user id and password, read our initial email on how to add us to her address book as well as asking her to complete the Career assessment form with instructions on how to do soThis message was read by the client On 2/24/we sent another email with our company business hours, and a point checklist of what we needed from her in order to start the resume writing processThis message was read by the client On 2/25/we sent an email to the client stating that we have not received her information that we are in need of to start the resume writing processThis message was read by the client On 2/27/we called and left a telephone message to the client stating that we are in need of information from her such as her work history in order to get started on her resume packageWe left our phone number on the voicemailThe client did not return our phone call On 3/4/the client logged in @ 1:P.M We do offer a money back guarantee and have a no cancellation policyWe are more than happy to assist the client and provide our services to her, but she needs to reach out to us and provide the necessary information as requested all along in order for us to write her documentsWe cannot write a resume if we have no history of her employment The client stated that she is unable to get ahold of us via telephone or emailWe have sent her messages over the resumedesktop where she has logged in and has instructions on how to replyWe also have called and left messages along with our 800# that she can call anytimeWe are willing to provide services she paid for; we just need information from her in order to do so Feel free to contact me with any questions Thank You, Brydie C [redacted] Employment Publishing Inc