Empower Solar

Upon speaking with our Site Audit team and a review of the photographs of your roof, we have determined that our team is not responsible for any of the alleged holes the client may have encountered on their roofOur Site Audit team does not conduct any drilling on the roof during the Site Audit,
nor do they conduct any other activity that would result in holes in the roofRather, the tapping that was witnessed was the listen for the spacing between the rafters in the roof, which informs our designers about very important parameters governing the project installationThis is a very important part of the Site Audit process, and it is one that we have conducted for over one thousand *** *** and *** *** *** customersIn fact, the purpose of the Site Audit is to identify any problem areas with the roof that may result in roof leaks over the next yearsWe take great pride in being forthright with our customers when roof issues are present, as we believe that honesty and integrity are critical for a successful long-term partnershipIn this case, after a complete inspection, no problem areas were identified, and we determined that the roof was, in fact, suitable for solar powerThis complaint comes as a surprise to us, as we spoke to the homeowner immediately following the indecent of recording our team on her roofWe explained in detail the process and reason for the inspection and she stated that she was still interested in moving forward with going solarIn our years in business and over installed solar systems, we have never received such a complaint, and have been continually committed to offering our customers an amazing solar experienceWe will continue to remain committed to the "EmPowering Way" philosophy: professionalism, teamwork, excellence, client focus, and commitment to clean energy

Review: Empower Solar sent men to check our roof to install solar panels. There has been significant damage to the roof after they hammered the roof. I filmed when they were hammering. There are wholes that are going to leak when it rains or snows. There was no leakage in roof prior to work done on February **, 2015 or today, February **, 2015. There can be leakage now when it rains which will make more damage. No one else has been on our roof since satellite was installed 3 years ago. The damages or holes made are new. I have evidence of when they were here and the work that they did. I filmed them.Desired Settlement: That they pay for repair of damages that were done by the men that they sent.

Business

Response:

Upon speaking with our Site Audit team and a review of the photographs of your roof, we have determined that our team is not responsible for any of the alleged holes the client may have encountered on their roof. Our Site Audit team does not conduct any drilling on the roof during the Site Audit, nor do they conduct any other activity that would result in holes in the roof. Rather, the tapping that was witnessed was the listen for the spacing between the rafters in the roof, which informs our designers about very important parameters governing the project installation. This is a very important part of the Site Audit process, and it is one that we have conducted for over one thousand [redacted] and [redacted] customers. In fact, the purpose of the Site Audit is to identify any problem areas with the roof that may result in roof leaks over the next 20 years. We take great pride in being forthright with our customers when roof issues are present, as we believe that honesty and integrity are critical for a successful long-term partnership. In this case, after a complete inspection, no problem areas were identified, and we determined that the roof was, in fact, suitable for solar power. This complaint comes as a surprise to us, as we spoke to the homeowner immediately following the indecent of recording our team on her roof. We explained in detail the process and reason for the inspection and she stated that she was still interested in moving forward with going solar. In our 11 years in business and over 900 installed solar systems, we have never received such a complaint, and have been continually committed to offering our customers an amazing solar experience. We will continue to remain committed to the "EmPowering Way" philosophy: professionalism, teamwork, excellence, client focus, and commitment to clean energy.

Outstanding company, great customer service, no pressure sales staff