Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Clearly, they are going to keep the money they are not entitled to I will file a small claim action in the [redacted] here and they can come out here to resolve this They also need to return the film that they have of mine.Regards, [redacted] ***
Hello ***,
When placing a warranty order through our website you must hit the "Agree" button to the below statement in order to complete your order
"Thank you for placing your Ghost Armor Lifetime Warranty online
By processing the online warranty you agree to
return your original Ghost Armor back to us at *** * *** *** *** ** *** within days of your warranty being submittedYou also agree that if you fail to
return the original Ghost Armor within the day period, you are giving Ghost Armor LLC permission to charge your card for the full price of the ArmorAlways obtain a tracking number from the carrier you use to return the original material to our corporate locationGhost Armor will charge for the new material sent if unable to confirm the receipt of the original material within sixty daysYou will be charged for shipping when you place your warranty requestThank you again for choosing Ghost Armor for your electronic protection needs."
It is true that in the past, you did receive a refund for returning your Armor past the time frame allowedHowever, this was a customer service courtesy to you. This is not something we do routinely or will continue to do because you have failed to return your Armor under warranty in the day time frameBeing that this has happened in the past, it is clear that you are well aware of our warranty policy and proceduresWe will not be issuing a refund for these two orders as you agreed, when placing your order, that you would return the Armor within days or pay for the Armor
[redacted],
You have placed many warranty orders in the past and returned the Armor in a timely manner as agreed to when placing the warranty order. You have also been refunded in the past for the same issues. It is clear that you are aware of the warranty policy that is clearly stated when placing your warranty order. I have forwarded all of you emails, order records, and contact information to our legal department and have advised them of your wish to take this matter to court.
If you have any further questions, please feel free to contact us via our customer service department.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly, they are going to keep the money they are not entitled to. I will file a small claim action in the [redacted] here and they can come out here to resolve this. They also need to return the film that they have of mine.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Clearly, they are going to keep the money they are not entitled to I will file a small claim action in the [redacted] here and they can come out here to resolve this They also need to return the film that they have of mine.Regards, [redacted] ***
Hello ***,
When placing a warranty order through our website you must hit the "Agree" button to the below statement in order to complete your order
"Thank you for placing your Ghost Armor Lifetime Warranty online
By processing the online warranty you agree to
return your original Ghost Armor back to us at *** * *** *** *** ** *** within days of your warranty being submittedYou also agree that if you fail to
return the original Ghost Armor within the day period, you are giving Ghost Armor LLC permission to charge your card for the full price of the ArmorAlways obtain a tracking number from the carrier you use to return the original material to our corporate locationGhost Armor will charge for the new material sent if unable to confirm the receipt of the original material within sixty daysYou will be charged for shipping when you place your warranty requestThank you again for choosing Ghost Armor for your electronic protection needs."
It is true that in the past, you did receive a refund for returning your Armor past the time frame allowedHowever, this was a customer service courtesy to you. This is not something we do routinely or will continue to do because you have failed to return your Armor under warranty in the day time frameBeing that this has happened in the past, it is clear that you are well aware of our warranty policy and proceduresWe will not be issuing a refund for these two orders as you agreed, when placing your order, that you would return the Armor within days or pay for the Armor
[redacted],
You have placed many warranty orders in the past and returned the Armor in a timely manner as agreed to when placing the warranty order. You have also been refunded in the past for the same issues. It is clear that you are aware of the warranty policy that is clearly stated when placing your warranty order. I have forwarded all of you emails, order records, and contact information to our legal department and have advised them of your wish to take this matter to court.
If you have any further questions, please feel free to contact us via our customer service department.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly, they are going to keep the money they are not entitled to. I will file a small claim action in the [redacted] here and they can come out here to resolve this. They also need to return the film that they have of mine.Regards,[redacted]