Empress Travel

My Mom , on her own, signed and paid for cremation services with the Tacoma Wash rep in hoping to make things less difficult for us when she passedThis June she died.The people we dealt with at Neptune without compassion made sure they had all their legalities in lineEven though I provided them with the original signed contract and receipt for payment they found the paperwork not complete enough and delayed setting a cremation date weeks until we satisfied them I was back to work after a month leave caring for MomI decided to have her remains sent to MeThey paid $and had USPS deliver on a day They knew I was not homeI found out only after I got home and checked the tracking # they sent MeNo note was left by USPS and Mom spent the night on the post office floor until the next morning when the clerk had a hard time finding her there for Me to pick upI found a card soliciting My brother to sign up with them when we were finishing up all the paper work They called last week to inform us we had an unpaid balance and I told them they would have to send an itemized bill , which they sent certified mailAll acceptable business practice I suppose but I would rather have dealt with an experienced funeral home who were humane, compassionate, honest and dignified.It will always make me angry, and I know my Mom would be devastated by paying so much and still having us be treated the way we wereI am leaving this review with Revdex.com because I do not trust that Neptune Society cares at all how they made us feel

Initial Business Response / [redacted] (1000, 9, 2015/06/05) */ The window breakage happened during transportAt that point, the customer assumes liability for the load and is the customer's responsibility to secure the load for transportHowever, the store paid for the replacement piece of glass and gave it to her to helpInstallation of this was discussedIt was never the store's intention to mislead or infer that we would reimburse any labor on this transactionWe did however offer to send someone out to have the glass repaired if she needed but I believe at that time, we were covered and I could not give a definitive time of installAt this time, we have contacted the contractor and worked out arrangements to pay him for his servicesIt is our understanding that he has not been paid Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/06/16) */ #XXXXXX June 12th Dear MsBruffett, Thank you for handling my case so effeciantly ( darn it, no spell check!) I am satisfied with the resultsIt was more about the principle than the [redacted] Although I already paid Mr [redacted] I do prefer that they pay him as I will be reimbursedNo letters to you about "he" as he is a person of integrity! I have used Revdex.com to resolve disputes in the past, as in the 70's! and always have benn treated fairly and had my disputes handledI hope not to need your services again, but if so I will do so readilyAgain thank you Sincerely [redacted] CCommonly P.STheir response in my opinion was a bit stretched in the truth department, and yes the window was broken in transport: Because they stacked them incorrectly

WE HAD REPRESENTATIVES FROM NEPTUNE HERE THIS WEEK; THEY DID NOT SHOW ANY IDENTIFYING PERSONAL INFO(COMPANY CARDS, BADGE,ETC)THAT WOULD INDICATE THATTHE Y WERE COMPANY EMPLOYEES--IN THIS AGE OF RIPOFFS, THIS IS VERY IMPORTANT,ALSO, MANY OF THE COMPLAINTS WERE VERY DISTURBINGIT SOUNDS LIKE THE COMPANY HAS A SERIOUS IMAGE/PERSONNEL MANAGEMENT PROBLEM; ALSO,; BEING THAT IS SO FARREACHING, MAYBE IT NEEDS TO UPDATE ITS BILLING/ FINANCIAL PROCEDURES

My experience with Neptune has been completely professional and positiveIt was easy to set up and give my children the information in case of deathIt seems a lot of the negative complaints stem from survivor's expectations vswhat the deceased purchased; I've made it very clear to my kids that I have purchased the additional transportation expense and that this service is to transport the body and cremate itPeriodHaving been through a very negative and expensive process with my own father, I am very happy to know that my kids will not go through that, and even more importantly, will not have to confer and agree on what's to be done, because I have already decided it

Initial Business Response /* (1000, 9, 2015/11/02) */
It would appear that the brunt of this customer's complaint regarding his horse barn has to do with the physical construction of his barnIt was made clear to this customer, as with every other customer that purchases the materials for a
project through our company, that we (CHC) are not framers, are not contractors, and do not provide any construction laborThis customer, and again, every other customer that does business of this nature, are referred to framing crews that have worked for other customers in the past and are told what they can expect to pay for the labor portion of their projectThe customer is also free to contract with any other labor crew of their choosingShould the customer choose to go with one of our referrals CHC collects a 5% referral fee, which this customer paidCHC clearly states that CHC isn't liable for labor, again CHC doesn't provide or over see anything labor related, on all quotes and invoices in the same verbiage that discusses the referral feeWith that being said, there isn't anything we at CHC can do to remedy the timeline issues this customer is discussingHowever, we would gladly refund, or rather apply towards this customer's outstanding balance for materials, the 5% referral fee that was paid to CHC as the customer is not satisfied with the referral givenSince the customer originated this complaint CHC has tried to make contact with them multiple timesOnce we make contact with the customer we will apply the 5% referral fee to their outstanding balance and address any additional issues that are within our control

My family and I could not be happier with The Neptune SocietyThey helped us through the hardest time of our lives together so far (losing Mom)They were supportive, caring, communicative and timelyNot much more you can ask for
Thank you Neptune Society
The *** Family
Westminster, CO

Initial Business Response /* (1000, 5, 2017/01/05) */
The above is not knowledge at this location. We have no records of our service to this customer from this location nor do we have the details surrounding any promises. Because the customer is from Fordland, we must assume that the complaint is...

against CHC Rogersville not Houston Do-it Center.

My Mom , on her own, signed and paid for cremation services with the Tacoma Wash rep in 2013 hoping to make things less difficult for us when she passed. This June she died.The people we dealt with at Neptune without compassion made sure they had all their legalities in line. Even though I provided them with the original signed contract and receipt for payment they found the paperwork not complete enough and delayed setting a cremation date 2 weeks until we satisfied them.
I was back to work after a month leave caring for Mom. I decided to have her remains sent to Me. They paid $38 and had USPS deliver on a day They knew I was not home. I found out only after I got home and checked the tracking # they sent Me. No note was left by USPS and Mom spent the night on the post office floor until the next morning when the clerk had a hard time finding her there for Me to pick up. I found a card soliciting My brother to sign up with them when we were finishing up all the paper work. They called last week to inform us we had an unpaid balance and I told them they would have to send an itemized bill , which they sent certified mail. All acceptable business practice I suppose but I would rather have dealt with an experienced funeral home who were humane, compassionate, honest and dignified.It will always make me angry, and I know my Mom would be devastated by paying so much and still having us be treated the way we were. I am leaving this review with Revdex.com because I do not trust that Neptune Society cares at all how they made us feel

Initial Business Response /* (1000, 9, 2015/06/05) */
The window breakage happened during transport. At that point, the customer assumes liability for the load and is the customer's responsibility to secure the load for transport. However, the store paid for the replacement piece of glass and gave...

it to her to help. Installation of this was discussed. It was never the store's intention to mislead or infer that we would reimburse any labor on this transaction. We did however offer to send someone out to have the glass repaired if she needed but I believe at that time, we were covered and I could not give a definitive time of install. At this time, we have contacted the contractor and worked out arrangements to pay him for his services. It is our understanding that he has not been paid.
Initial Consumer Rebuttal /* (2000, 11, 2015/06/16) */
#XXXXXX June 12th 2015
Dear Ms. Bruffett,
Thank you for handling my case so effeciantly ( darn it, no spell check!) I am satisfied with the results. It was more about the principle than the [redacted] Although I already paid Mr. [redacted] I do prefer that they pay him as I will be reimbursed. No letters to you about "he" as he is a person of integrity! I have used Revdex.com to resolve disputes in the past, as in the 70's! and always have benn treated fairly and had my disputes handled. I hope not to need your services again, but if so I will do so readily. Again thank you.
Sincerely
[redacted] C. Commonly
P.S. Their response in my opinion was a bit stretched in the truth department, and yes the window was broken in transport: Because they stacked them incorrectly.