We sent Stephen a replacement tire, same item number, on January 6thThis was done via telephone order, not via email that he had sent to us This tire was delivered on January 12th He called on January 6th, having already emailed us on January 4th We sent the replacement tire on order number [redacted] The UPS tracking number is [redacted] .Through email, we had asked for a copy of the receipt and a photo of the tire showing the complaintWhen we received the photo of the receipt, there is a discrepancy with the total amount showing as items purchased, and the bottom total of the receipt In the photo tape is noticeable between the two, so we asked what the difference in price was.I am attaching the telephone call from January 6th and the email with photo for your reviewI will also attach the photo, in the event that you need to enlarge it for viewingAs it stands with us at this time, we have already replaced one tire under warranty, which is what Stephen has provided proof of purchase and defect for If he still has both tires, I would be happy to send a return label to bring them backOnce received, I would send out the second replacement free of charge
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11939097, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unbelievable how much time and effort Pacific Cycle will spend arguing pure nonsense rather than doing mthe right thing.They need to simply send me a new tire to replace the defective one they sold me.Othereise, my complaint will not be resolved.I will be glad to send them the defective tire once I receive a new tire and return postage label Regards, Stephen [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only if the business reaches out to me as stated Regards, [redacted] ***
We were awaiting a response from the customer as to why these parts needed replaced, and also a copy of the receipt, per warranty instructions. Once this is received, he would be contacted back regarding his parts request
We will reach out to *** for the model information for the bicycle. We'll place an order to send the replacement training wheels out, per the warranty.I will also go through our files to find out why *** was not contacted back on the original request.Thank you,***
I have placed order [redacted] to send a new tire. Stephen should receive the new tire within 3-7 business days. I am also mailing a USPS Merchandise Return Label. Stephen can put the label on the outside of the package, and it can be taken to his local post office, or leave it with the regular mail pick up. This is a prepaid label.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11939097, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unbelievable how much time and effort Pacific Cycle will spend arguing pure nonsense rather than doing mthe right thing.They need to simply send me a new tire to replace the defective one they sold me.Othereise, my complaint will not be resolved.I will be glad to send them the defective tire once I receive a new tire and return postage label.
Regards,
Stephen [redacted]
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon,We will be sending the wheel out to Eugen today, and he will also receive order confirmation and tracking via email. Thank you,[redacted]
Dear Revdex.com,
Thank you for the notification. We'll reach out to the customer for resolution
Kind regards,
[redacted]
Sr. Director of Customer Service
We will reach out to [redacted] via telephone and email to come to a resolution. We can get an idea of whether replacement parts and/or adjustments will resolve the issues she's having with the bikes.
We sent Stephen a replacement tire, same item number, on January 6th. This was done via telephone order, not via email that he had sent to us. This tire was delivered on January 12th. He called on January 6th, having already emailed us on January 4th. We sent the...
replacement tire on order number [redacted]. The UPS tracking number is [redacted].Through email, we had asked for a copy of the receipt and a photo of the tire showing the complaint. When we received the photo of the receipt, there is a discrepancy with the total amount showing as items purchased, and the bottom total of the receipt. In the photo tape is noticeable between the two, so we asked what the difference in price was.I am attaching the telephone call from January 6th and the email with photo for your review. I will also attach the photo, in the event that you need to enlarge it for viewing. As it stands with us at this time, we have already replaced one tire under warranty, which is what Stephen has provided proof of purchase and defect for. If he still has both tires, I would be happy to send a return label to bring them back. Once received, I would send out the second replacement free of charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I checked voicemail for the initial number which was provided during the complaint of [redacted] immediately after receiving this response from the company. The voicemail is not full. There is no reason that a voicemail should not have been left. Communication has not been forthcoming.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if the business reaches out to me as stated.
Regards,
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sent Stephen a replacement tire, same item number, on January 6thThis was done via telephone order, not via email that he had sent to us This tire was delivered on January 12th He called on January 6th, having already emailed us on January 4th We sent the replacement tire on order number [redacted] The UPS tracking number is [redacted] .Through email, we had asked for a copy of the receipt and a photo of the tire showing the complaintWhen we received the photo of the receipt, there is a discrepancy with the total amount showing as items purchased, and the bottom total of the receipt In the photo tape is noticeable between the two, so we asked what the difference in price was.I am attaching the telephone call from January 6th and the email with photo for your reviewI will also attach the photo, in the event that you need to enlarge it for viewingAs it stands with us at this time, we have already replaced one tire under warranty, which is what Stephen has provided proof of purchase and defect for If he still has both tires, I would be happy to send a return label to bring them backOnce received, I would send out the second replacement free of charge
We couldn't leave a message because his voicemail was full, but we'll try the new numbers today thanks Mitzi
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11939097, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unbelievable how much time and effort Pacific Cycle will spend arguing pure nonsense rather than doing mthe right thing.They need to simply send me a new tire to replace the defective one they sold me.Othereise, my complaint will not be resolved.I will be glad to send them the defective tire once I receive a new tire and return postage label Regards, Stephen [redacted]
Dear Revdex.com, Thank you for the notificationWe'll reach out to the customer for resolution Kind regards, [redacted] SrDirector of Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only if the business reaches out to me as stated Regards, [redacted] ***
We were awaiting a response from the customer as to why these parts needed replaced, and also a copy of the receipt, per warranty instructions. Once this is received, he would be contacted back regarding his parts request
We will reach out to *** for the model information for the bicycle. We'll place an order to send the replacement training wheels out, per the warranty.I will also go through our files to find out why *** was not contacted back on the original request.Thank you,***
I have placed order [redacted] to send a new tire. Stephen should receive the new tire within 3-7 business days. I am also mailing a USPS Merchandise Return Label. Stephen can put the label on the outside of the package, and it can be taken to his local post office, or leave it with the regular mail pick up. This is a prepaid label.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11939097, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unbelievable how much time and effort Pacific Cycle will spend arguing pure nonsense rather than doing mthe right thing.They need to simply send me a new tire to replace the defective one they sold me.Othereise, my complaint will not be resolved.I will be glad to send them the defective tire once I receive a new tire and return postage label.
Regards,
Stephen [redacted]
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon,We will be sending the wheel out to Eugen today, and he will also receive order confirmation and tracking via email. Thank you,[redacted]
Dear Revdex.com,
Thank you for the notification. We'll reach out to the customer for resolution
Kind regards,
[redacted]
Sr. Director of Customer Service
We will reach out to [redacted] via telephone and email to come to a resolution. We can get an idea of whether replacement parts and/or adjustments will resolve the issues she's having with the bikes.
We sent Stephen a replacement tire, same item number, on January 6th. This was done via telephone order, not via email that he had sent to us. This tire was delivered on January 12th. He called on January 6th, having already emailed us on January 4th. We sent the...
replacement tire on order number [redacted]. The UPS tracking number is [redacted].Through email, we had asked for a copy of the receipt and a photo of the tire showing the complaint. When we received the photo of the receipt, there is a discrepancy with the total amount showing as items purchased, and the bottom total of the receipt. In the photo tape is noticeable between the two, so we asked what the difference in price was.I am attaching the telephone call from January 6th and the email with photo for your review. I will also attach the photo, in the event that you need to enlarge it for viewing. As it stands with us at this time, we have already replaced one tire under warranty, which is what Stephen has provided proof of purchase and defect for. If he still has both tires, I would be happy to send a return label to bring them back. Once received, I would send out the second replacement free of charge.
We couldn't leave a message because his voicemail was full, but we'll try the new numbers today
thanks
Mitzi
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I checked voicemail for the initial number which was provided during the complaint of [redacted] immediately after receiving this response from the company. The voicemail is not full. There is no reason that a voicemail should not have been left. Communication has not been forthcoming.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if the business reaches out to me as stated.
Regards,
[redacted]
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]