eNail Supply Inc

Review: On December 9, 2014 I placed an order for nail supplies as a Christmas gift. After receiving an email regarding shipment with a tracking link that didn't work, I sent a follow up email asking for shipment confirmation. I was informed that the items would ship soon but that some items would be on backorder. Since these items were part of a gift, I asked about timing so, if necessary, I could cancel the backordered product and find it elsewhere. The following email simply stated "[backordered product] will be shipping soon". The package arrived on December 22, 2014 without the backordered item. However, the enclosed packing slip showed all items included and delivered. I sent another email asking about the packing slip error, and another two follow up emails seeking a response. I have not heard anything from enailsupply.com since the email promising that the backordered item would ship soon. I haven't received any communication from them since December 15, 2014, though I've sent four emails looking for an explanation. I have tried for over a month to let them resolve the issue but since they have not attempted to contact me, I am filing a complaint. Additionally, their are two addresses on Revdex.com record for this internet business. Neither of those two addresses match the address online or on the packing slip included with the shipment.Desired Settlement: In addition to my refund, to have others warned about doing business with enailsupply.com.