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Enamel Pins

20812 Carrey Rd, Walnut, California, United States, 91789-2568

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Enamel Pins Reviews (%countItem)

I've done many projects with this company and you will not find a better price or quality. I will continue to trust Judy and the team for future projects.

This company went above and beyond to make sure that our pins were in our hands in time, the process was fast and easy. We had made some changes to our design a couple of times and they were patient and the result was awesome! We will probably use them going forward for all of our promotional gifts.

Enamel Pins Response • Dec 11, 2019

Thank you Juliet! We are more than happy that you liked your product and are satisfied with our services! We strive for Customer Satisfaction and we love our repeat customers. We look forward in making your future products as well!

Thank You,
GS-J Quality Control

This company is an absolute nightmare to work with, period! If you are thinking of doing business with them... RUN!!! By the looks of their website page you would assume the company is located in the U.S. however it is not. It is located in China and listed under a totally different name. All customer service interactions were frustrating and time consuming without any true help. I did finally receive my products but they were not of good quality, international shipping by FedEx from China was very delayed and I was not given the free products promised through a July promotion. It is not a company which I will ever do business with again or recommend! Chose a different company if you want quality products and excellent customer service. -JMS

Enamel Pins Response • Dec 11, 2019

Hello John. We humbly apologize for your experience. We strive to accommodate our Customers as their satisfaction is of great importance to us. Please accept our 100 free stickers of your chosen design as token of our gratitude for choosing GS-JJ and for your experience with us. We would love the chance to do business with you again to show how determined we are for your satisfaction, giving you the customer service and product satisfaction that you deserve.

Thank You,
GS-JJ Quality Control

Ordered buckles from the company GS-JJ and they wasn't want I ordered at all plus they charged me $412.30 but sent me a receipt for $68.
I purchased buckles from the company GS-JJ which they sent me buckles that was the wrong color, design, and bad quality. I done an order online and got different pictures and emails from.3 different peole saying different things bout refunding then no refunding. Buckles were shipped in Dec got them on the 4th of January and called to complain same day I recieved with all kinds of excuses from the company. All I needed them to do is to take back their product and refund me funds so I can reorder from a better company.

Desired Outcome

The resolution that I am looking for from the company is to take back their product of buckles and send me a refund so I can replace them for my rodeo kids.

Enamel Pins Response • Feb 14, 2019

Contact Name and Title: ***
Contact Phone: ***
Contact Email:***
Customer approved the digital proof on Dec.25th, 28th and January 1st. She approved the artwork 3 times. We have email thread to prove. We typically send out a digital proof and DO NOT begin the process until approved by Customer. The fact that these images were approved by the Customer, we do not feel she gets a refund for the items.

Customer Response • Feb 20, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't approve the response because they only emailed me once with a proof and it was more than one and they was told in the email on gold buckles and they sent gold buckles and then charged me $412 but sent me a receipt for $68 ththerefore the price changed apparently compared to what they charged I was told something by 3 different people one saying can't do refund, one saying will see what they can do, and other saying could possibly do refund if items were returned never herad back after that besides being told that they were demos not buckles so not sure what to.believe at the moment

Enamel Pins Response • May 20, 2019

GS PROMO (via ***) has made 34 custom real metal buckles under the client, April Barber's fully approval on the art proof and price. She knew from very beginning the price is $412.30 and has given us authorization to charge her card for this amount. Then we produced her order based on the proof. Total of 34 custom buckles have NO QUALITY problem. We delivered to her on time. She couldn't give any acceptable reason for refund. Therefore, GS-JJ would not accept this refund request.

*** Here is the email message from April Barber on December 6, 2018 to us state that she approve the proof and agree to pay $412.30:

*** On December 9, 2018 April confirmed the invoice is correct

GS-JJ has policy on *** state that all sales on custom products are final.

GS PROMO (*** make custom promotional products per clients request. All sales on custom products are final. For each custom order, GS-JJ will not process any order without having client's approval of the proof and payment. April's order has been done strictly under our policy. The order has good quality, on time delivered. Nothing wrong on our side, this is the reason April's refund is not acceptable.

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Address: 20812 Carrey Rd, Walnut, California, United States, 91789-2568

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