On 7/05/ [redacted] and her daughter purchased a [redacted] and as a stipulation from the finance company they were requested to 1.Have proof that her open auto loan with [redacted] was paid in full by her insurance since this was a totaled out vehicle and Prove that her open [redacted] was paid current since her credit report was reflecting this account past due [redacted] and her daughter signed a legal bonding contract the same day and agreed to provide the documents that were requested by the financial institution, we proceeded to send the paperwork to the finance company for funding, as time went by we requested the documents from the customer as had been previously agreed, and because they did not provide them as they had agreed, the contract was then returned from the finance company back to usWe also were having a hard time contacting the customer as they wouldn't return our calls, until finally [redacted] responded and stated that we had called her and left messages to bring the car back to us if she wasn't going to be able to bring the required documentation as well as call the bank for a customer interviewShe finally did as we had previously requested and agreed and provided the documentation needed to obtain funding on her loanWe forwarded to the finance company and got the transaction completed on 8/11/2016, then a day later, [redacted] called the finance company and told them that we had just call trying to get the car back from them, later that day found out that they had purchase another car the day before and apparently the sales person at the other dealership told her to call the bank and tell them this, and also that they would bring the car back to us since they had found another carThe finance company send a request to unwind the deal since this was going to be a first payment default but the writing request wasn't sent to us until 9/2/16, we are in the process of getting the deal unwind by paying off the loan the check should be send to them by 9/16/and with this the account will be close and the customer will not have a repossession on her credit If you have any questions please contact me at [email protected] [redacted] Carlos D [redacted] Finance Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Stop the lying!! Take care of your responsibilityYou all were caught in your quest to charge more money for the work performYou tried to take advantage of meI was smart enough to seek further information about the costYour sister dealership knew you were trying to rip me offThere was no negotiation ever!!! You can not make a lie the truthI see you have not address the pictures sentI have more evidenceYou need to consult your legal departmentYou all are not smartYou can do the right thing voluntarily or involuntarily by a judgeMy $you owe me could me $5,after a judge sees the evidence and your liesYou all are in a no win situation!! I want my two parts never received and my $for retaliation and negligence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The statement "We honor advertised prices" is false, as they will not sell you the car at the advertised price unless you pay the $3K fee for what they call "Certificatuon" This "Certification fee" is not negotiable, and if you don't pay for it, then you can't buy the car If I come in to pay cash, in which case there would be no finance fees, I would not be able to buy the car for the advertised price [Provide details of why you are not satisfied with this resolution.] Regards,
To Whom It May Concern, As a gesture of goodwill, we are still willing to replace the missing window switch though the repairs did not involve that part of the vehicleHowever, since the cost of the work performed at our facility was negotiated down to what the customer was advised by other repair facilities and that all related parts that were reported as missing or damaged were replaced and sent to the other repair facility in a timely fashion, our position is that we have no further responsibilities to this customerPaul G [redacted] Operations ManagerGulfgate Dodge
From: Andrew C [redacted] [mailto: [redacted] ] Sent: Monday, December 12, 10:AM To: drteam Subject: complaint # [redacted] I have made several attempts at contacting by phone and had no luckThere is no resolution to this complaint as we acted in good faith on the customers request to obtain a bank approvalInquiries are a result of car shopping, and all inquiries made were done at their request Andrew C [redacted] General Sales Manager Gulfgate Dodge Chrysler Jeep cell : [redacted] office : 281-477-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Of course they are not going to admit that the certification was mandatory but me and my wife can attest that they would not allow us to purchase the vehicle at the advertised sale price unless we purchased the "mandatory" certificationAt the point, I had two options: (1) walk away and purchase a vehicle somewhere else or (2) agree to purchase the vehicle with a mandatory certification that I didn't want Unfortunately, I made a mistake and chose option because it was an impulse decision but it doesn't make it right for them to force these certifications on their customersThey are deceiving the customers to come to their dealership with the internet advertised price only to force them to buy other products that they can profit fromThey should have done the right thing that night when I called back and unwinded the deal or remove the certification however they chose not to do either so I will do everything in my power to expose their deceptive business practicesIf they don't cancel the certification or unwind the entire deal, I will hire an attorney next
On 7/05/ [redacted] and her daughter purchased a [redacted] and as a stipulation from the finance company they were requested to 1.Have proof that her open auto loan with [redacted] was paid in full by her insurance since this was a totaled out vehicle and Prove that her open [redacted] was paid current since her credit report was reflecting this account past due [redacted] and her daughter signed a legal bonding contract the same day and agreed to provide the documents that were requested by the financial institution, we proceeded to send the paperwork to the finance company for funding, as time went by we requested the documents from the customer as had been previously agreed, and because they did not provide them as they had agreed, the contract was then returned from the finance company back to usWe also were having a hard time contacting the customer as they wouldn't return our calls, until finally [redacted] responded and stated that we had called her and left messages to bring the car back to us if she wasn't going to be able to bring the required documentation as well as call the bank for a customer interviewShe finally did as we had previously requested and agreed and provided the documentation needed to obtain funding on her loanWe forwarded to the finance company and got the transaction completed on 8/11/2016, then a day later, [redacted] called the finance company and told them that we had just call trying to get the car back from them, later that day found out that they had purchase another car the day before and apparently the sales person at the other dealership told her to call the bank and tell them this, and also that they would bring the car back to us since they had found another carThe finance company send a request to unwind the deal since this was going to be a first payment default but the writing request wasn't sent to us until 9/2/16, we are in the process of getting the deal unwind by paying off the loan the check should be send to them by 9/16/and with this the account will be close and the customer will not have a repossession on her credit If you have any questions please contact me at [email protected] [redacted] Carlos D [redacted] Finance Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Stop the lying!! Take care of your responsibilityYou all were caught in your quest to charge more money for the work performYou tried to take advantage of meI was smart enough to seek further information about the costYour sister dealership knew you were trying to rip me offThere was no negotiation ever!!! You can not make a lie the truthI see you have not address the pictures sentI have more evidenceYou need to consult your legal departmentYou all are not smartYou can do the right thing voluntarily or involuntarily by a judgeMy $you owe me could me $5,after a judge sees the evidence and your liesYou all are in a no win situation!! I want my two parts never received and my $for retaliation and negligence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The statement "We honor advertised prices" is false, as they will not sell you the car at the advertised price unless you pay the $3K fee for what they call "Certificatuon" This "Certification fee" is not negotiable, and if you don't pay for it, then you can't buy the car If I come in to pay cash, in which case there would be no finance fees, I would not be able to buy the car for the advertised price [Provide details of why you are not satisfied with this resolution.] Regards,
To Whom It May Concern, As a gesture of goodwill, we are still willing to replace the missing window switch though the repairs did not involve that part of the vehicleHowever, since the cost of the work performed at our facility was negotiated down to what the customer was advised by other repair facilities and that all related parts that were reported as missing or damaged were replaced and sent to the other repair facility in a timely fashion, our position is that we have no further responsibilities to this customerPaul G [redacted] Operations ManagerGulfgate Dodge
From: Andrew C [redacted] [mailto: [redacted] ] Sent: Monday, December 12, 10:AM To: drteam Subject: complaint # [redacted] I have made several attempts at contacting by phone and had no luckThere is no resolution to this complaint as we acted in good faith on the customers request to obtain a bank approvalInquiries are a result of car shopping, and all inquiries made were done at their request Andrew C [redacted] General Sales Manager Gulfgate Dodge Chrysler Jeep cell : [redacted] office : 281-477-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Of course they are not going to admit that the certification was mandatory but me and my wife can attest that they would not allow us to purchase the vehicle at the advertised sale price unless we purchased the "mandatory" certificationAt the point, I had two options: (1) walk away and purchase a vehicle somewhere else or (2) agree to purchase the vehicle with a mandatory certification that I didn't want Unfortunately, I made a mistake and chose option because it was an impulse decision but it doesn't make it right for them to force these certifications on their customersThey are deceiving the customers to come to their dealership with the internet advertised price only to force them to buy other products that they can profit fromThey should have done the right thing that night when I called back and unwinded the deal or remove the certification however they chose not to do either so I will do everything in my power to expose their deceptive business practicesIf they don't cancel the certification or unwind the entire deal, I will hire an attorney next