Enchanted Bridal Shoppe

To Whom It May Concern:Attached you will see a copy of the contract that Ms [redacted] signed on 11/26/You will see that she initial each clauseSpecifically #This states that there will be no refund of any kindMs [redacted] was fully aware of this contract as she was signing itThe bridal stylist who worked with her, ***, went through each clause with her as she initialed themThen signing the very bottom agreeing to the contract in full.As for my relation to the brideMy mother is friend's with the Bride's auntThe bride and/or her aunt have zero relationship to me and my businessWe have offered Ms [redacted] two choices that should work for her situation.1) The wedding has been postponed, not cancelledTherefore she can have another bridesmaid pay her the money that they would have paid for their dress, and we will transfer MsGriffiths payment to them2) She can "cancel" this dress order and have store credit to use any way she likes.I believe that we have exhausted all efforts to work with Ms [redacted] , but she chooses to not like any of the options given to herI appreciate the Revdex.com's time and efforts in regards to this matter.Sincerely, [redacted] ***Co-OwnerEnchanted Bridal Shoppe

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, assuming a refund is received.Thank you for your follow up[redacted]

This is in response to Complaint # 11558562, Customer [redacted] serif;"> Ms [redacted] came in on November 14, and purchased the "Darija" from Maggie SotteroDue to that fact that it was her first visit with Enchanted, we offered her a $store credit towards a purchase of any veil in the storeAt this same appointment/time, [redacted] chose a 36" Veil with an embroidered edge [redacted] total for her order was $This total consisted of two special offers we gave herFirst offer was 10% off the dress and the second was the $store creditI see even though [redacted] offered her $store credit, and that the veil was $ [redacted] chose to offer the full $store credit to [redacted] as a courtesyTotaling her discounts with tax to $ On the date of purchase, [redacted] put down a deposit of $and signed our contract/invoice stating: "Due to the nature of our business, all sales are final." Her veil arrived on April 15, Her dress arrived on July 7, She came in on July 10, to pick up her itemsAt this time, ***, the store manager, was the one to help her [redacted] came in and was quick to say that she was unhappy with her overall experience [redacted] apologized, put [redacted] in her gown and helped her browse through veils due to that fact that [redacted] said she had a store credit still to use ***, the manager, pulled her file and noticed that the bride had already purchased a veilThe bride denied ever purchasing or agreeing to said veilBride continued to look at veils [redacted] called the owner, and asked what steps to takeOwner stated that the veil was signed for on the original contract so her store credit had been used alreadyThe owner then told [redacted] to offer the bride any veil at 25% the retail price***, took this information to the bride, and the bride was not in agreement with this offerAs the manager walked away, the bride told another Enchanted associate, that she never had any intention of purchasing a veilWhen [redacted] came back to check on them, the Bride, her mom and a friend all stated "No matter what happens or what you give us, we will be writing bad reviews and reporting you." ***, the manager apologized again and returned to the front deskThe bride came up to the desk to check out, as she still owed a balanceAt this time, the bride was shown the original contract, which she decided to deface and try to cross out her original veil order***, the manager, immediately grabbed the paperwork and let her know that she could not change itThe Bride, [redacted] , then paid her balance and left the store with the veil that she supposedly never wantedThe bride did mention that she was taking the veil with every intention of selling itShe then left the store and we haven't heard from her sinceSo we do not believe we owe the bride anything as she was given multiple discounts and took the property that she didn't "want" out of our storeThis prevents us from selling this veil to another bride and recouping the monies we were out Please let me know if you need anything at this time Best, [redacted] Director of Sales

I am rejecting this response because:I am rejecting this response because: this response further goes to show that this business is full of liesHes response that [redacted] went over the contract with and explained it is total BS because [redacted] was not even there at my appointment so how could she know what happened? My interactions with her were strictly telephone callFurthermore I do not have a store credit, so I am not sure why that is being said?ENCHANTED STILL HAS MY MONEY

This is in response to Complaint # 11558562, Customer [redacted] .Ms [redacted] came in on November 14, and purchased the "Darija" from Maggie SotteroDue to that fact that it was her first visit with Enchanted, we offered her a $store credit towards a purchase of any veil in the store At this same appointment/time, [redacted] chose a 36" Veil with an embroidered edge [redacted] total for her order was $This total consisted of two special offers we gave herFirst offer was 10% off the dress and the second was the $store creditI see even though [redacted] offered her $store credit, and that the veil was $ [redacted] chose to offer the full $store credit to [redacted] as a courtesyTotaling her discounts with tax to $On the date of purchase, [redacted] put down a deposit of $and signed our contract/invoice stating: "Due to the nature of our business, all sales are final."Her veil arrived on April 15, Her dress arrived on July 7, She came in on July 10, to pick up her itemsAt this time, ***, the store manager, was the one to help her [redacted] came in and was quick to say that she was unhappy with her overall experience [redacted] apologized, put [redacted] in her gown and helped her browse through veils due to that fact that [redacted] said she had a store credit still to use***, the manager, pulled her file and noticed that the bride had already purchased a veilThe bride denied ever purchasing or agreeing to said veilBride continued to look at veils [redacted] called the owner, and asked what steps to takeOwner stated that the veil was signed for on the original contract so her store credit had been used alreadyThe owner then told [redacted] to offer the bride any veil at 25% the retail price.***, took this information to the bride, and the bride was not in agreement with this offerAs the manager walked away, the bride told another Enchanted associate, that she never had any intention of purchasing a veilWhen [redacted] came back to check on them, the Bride, her mom and a friend all stated "No matter what happens or what you give us, we will be writing bad reviews and reporting you."***, the manager apologized again and returned to the front deskThe bride came up to the desk to check out, as she still owed a balanceAt this time, the bride was shown the original contract, which she decided to deface and try to cross out her original veil order***, the manager, immediately grabbed the paperwork and let her know that she could not change it.The Bride, [redacted] , then paid her balance and left the store with the veil that she supposedly never wantedThe bride did mention that she was taking the veil with every intention of selling itShe then left the store and we haven't heard from her since.So we do not believe we owe the bride anything as she was given multiple discounts and took the property that she didn't "want" out of our storeThis prevents us from selling this veil to another bride and recouping the monies we were outPlease let me know if you need anything at this timeBest, [redacted] ***Director of Sales

I am rejecting this response because:As mentioned before, I did NOT choose the veil at the time of purchaseI told the salesperson--***--that I wanted a long veil but that I would wait to purchase one and use my credit until the dress arrivedI had witnesses--my mother and grandmother--there as well who heard this.I was shocked to find out they had ordered me a veil I didn't wantAlso, I did not state that I would write a bad review until they said they would no longer help me resolve my claimAlso, the manager did not really apologize--she smirked and denied any responsibilityI would like the $credit that I was promised

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

*** has sent the dress back to is at EnchantedWe have sent the dress back to Casablanca, as soon as Casablanca sees the gown is in the same shape it was as when it left, they will be offering me a full refundIn which time I will be sending *** a full refund*** has been aware of this
for two weeksI believe it is settledThank you

To whom it may concern:[redacted] is no longer an employee of Enchanted, so I am unable to discuss this matter with her. However, [redacted] and I have discussed this client together. As [redacted] was very new at this time, she was in a learning process. The stylists here at Enchanted know that there are never returns on any form of deposit. As it states on the contract that the client signed. [redacted] has clearly expressed that she did not say that the funds would be reimbursed if the order wasn't placed. Page doesn't have the authority to make that call. The contract was gone over with client. Standard procedure is that a stylist goes over the contract with client prior to taking payment. [redacted] stands by the fact that she did this with the client. If client was unhappy with contract, why didn't she ask questions about signing said contract. The contract that shows her initials and signature stating that she is aware of all facts on the contract.I am sorry that the client may have misunderstood what was said to her. It is usually a very exciting time when bridesmaid dresses are purchased. Nobody can ever know when an unfortunate event happens that creates this issue we have now. The client has the store credit and may use it any way she chooses, or she can sell it to another bridesmaid. Those are the only options we can give. It is unfortunate that she is not on speaking terms with any of the other members of the bridal party, but that is not something that I can control. Sincerely,[redacted]

I am rejecting this response because:I am rejecting this response because: this response further goes to show that this business is full of lies. Hes response that [redacted] went over the contract with and explained it is total BS because [redacted] was not even there at my appointment so how could she know what happened? My interactions with her were strictly telephone call. Furthermore I do not have a store credit, so I am not sure why that is being said?ENCHANTED STILL HAS MY MONEY

This is in response to Complaint # 11558562, Customer [redacted].Ms. [redacted] came in on November 14, 2015 and purchased the "Darija" from Maggie Sottero. Due to that fact that it was her first visit with Enchanted, we offered her a $100 store credit towards a purchase of any veil in the store....

At this same appointment/time, [redacted] chose a 36" Veil with an embroidered edge. [redacted] total for her order was $2136.46. This total consisted of two special offers we gave her. First offer was 10% off the dress and the second was the $100 store credit. I see even though [redacted] offered her $100 store credit, and that the veil was $159. [redacted] chose to offer the full $159 store credit to [redacted] as a courtesy. Totaling her discounts with tax to $408.31. On the date of purchase, [redacted] put down a deposit of $1200 and signed our contract/invoice stating: "Due to the nature of our business, all sales are final."Her veil arrived on April 15, 2016. Her dress arrived on July 7, 2016. She came in on July 10, 2016 to pick up her items. At this time, [redacted], the store manager, was the one to help her. [redacted] came in and was quick to say that she was unhappy with her overall experience. [redacted] apologized, put [redacted] in her gown and helped her browse through veils due to that fact that [redacted] said she had a store credit still to use. [redacted], the manager, pulled her file and noticed that the bride had already purchased a veil. The bride denied ever purchasing or agreeing to said veil. Bride continued to look at veils. [redacted] called the owner, and asked what steps to take. Owner stated that the veil was signed for on the original contract so her store credit had been used already. The owner then told [redacted] to offer the bride any veil at 25% the retail price.[redacted], took this information to the bride, and the bride was not in agreement with this offer. As the manager walked away, the bride told another Enchanted associate, that she never had any intention of purchasing a veil. When [redacted] came back to check on them, the Bride, her mom and a friend all stated "No matter what happens or what you give us, we will be writing bad reviews and reporting you."[redacted], the manager apologized again and returned to the front desk. The bride came up to the desk to check out, as she still owed a balance. At this time, the bride was shown the original contract, which she decided to deface and try to cross out her original veil order. [redacted], the manager, immediately grabbed the paperwork and let her know that she could not change it.The Bride, [redacted], then paid her balance and left the store with the veil that she supposedly never wanted. The bride did mention that she was taking the veil with every intention of selling it. She then left the store and we haven't heard from her since.So we do not believe we owe the bride anything as she was given multiple discounts and took the property that she didn't "want" out of our store. This prevents us from selling this veil to another bride and recouping the monies we were out. Please let me know if you need anything at this time. Best,[redacted]Director of Sales

Enchanted Bridal shoppe is working with [redacted] to fulfill all requests to satisfy her needs with her order with Enchanted. [redacted] and I came to a mutual understanding that she would be taking the sample gown off the rack and that all monies paid towards her dress would be considered paid in...

full for said sample. [redacted] also requested the dress be cleaned and paid for by Enchanted, I agreed to this and had this done at a cost of $195 to Enchanted. [redacted] also had a choice of veils to choose from and was offered this as complimentary. Her brand new veil should be arriving very soon. I am keeping [redacted] up to date with any and all information I have. I believe we are on the same page and hope to resolve all issues.

DO NOT ORDER FROM HERE!!!

Let me tell you a story...

I ordered my dress in January for my August 6th wedding. Sheena, the manager at the time, was amazing. Sheena assured me that I would have my dress by mid-June with plenty of time to do alterations. Turns out Sheena was moving and would no longer be the manager as of later that week (I wish she was still there--things may not have turned out how they did). Mid-June rolls around and I had not received a call from Enchanted, so I called, and was told that someone would call me back with information about my dress. No one called me back. I waited a couple of days and called again. No one had any information and told me that my dress would be there soon with plenty of time for alterations. June came and went and the first week of July came. NOBODY from the store ever called me with any updates...I always had to call! It is unfathomable to me that no one from the store ever took the time to reach out to me. Bad customer service!

So here we are in the second week of July. By this time I have been told, after calling the store 4+ times, that my dress "should" be delivered by mid-July....BUT it was already mid-July! I called again and firmly stated that I would wait on the phone until someone gave me the exact date and time that my dress would arrive. I was told that only the manager, Kim, had that information (WHY IS SHE THE ONLY ONE THAT KNOWS?!) and that Kim was "working from home" that day and had taken the ONLY PAPER file home with her (how is there one file and how is it paper in this day and age of technology---and what of my personal information is in that file?!?!). How is that possible when your work requires you to be working with clients in a store?! At this point my mother got involved and gave a deadline of 4pm that day, Monday, to let us know when and what time the dress would arrive. Kim never called with that information and the store closed for a "Private appointment."

I was in tears, had gone through a month and a half of emotionally destructive crud, and was fed up with Enchanted. My parents sent a very direct email to the owner, Jennifer. My parents stated that if the dress did not arrive by end of day on Tuesday they were requesting a full refund by the end of the week. The dress at this point was two months late! They did not get a response until Thursday morning. The response seemed to shed some light on the situation and Jennifer did promise, in writing, a full refund for the amount we put down on the dress. This was nice of her and appreciated and honestly the only thing she should do when something has caused this much emotional stress and there is no promised dress to be seen! While Jennifer, the owner, did also make a nice offer of a veil, belt, shoes, etc., I already had all of those things or was not in need of any of those items. What I really needed, after having to purchase a second dress 2 WEEKS before my wedding and having the alterations rushed, was for not only the refund but also compensation for my alteration fees which were through the roof because I had to rush them and Jennifer said she unfortunately would not be able to do that. My budget was all messed up and added more unnecessary stress.

Our wedding ended up being beautiful and I am so glad that David's Bridal was able to find me a beautiful dress. However, over 2 weeks from the day we were promised a refund we are still having to reach out and call Jennifer and Enchanted just to get the promised refund! Honestly, the business practices here are awful, its fraudulent, and the customer service is lacking, to say the least. We gave an opportunity to right a wrong and it is not being rectified in the way it should be. I am shocked and surprised at how this store is being run and I am surprised that we are having to go through our credit card company to get what is rightfully owed us and I am surprised that designers are still working with this company as this reflects badly on them as well. I NEVER got my dress and though it was offered to me, I honestly do not believe that it was ever available, nor did I want it even if it was, because just thinking about the dress makes me cringe.

Word to the wise....do not purchase a dress from here! I am not the only bride who has had this EXACT experience....read all the reviews....they are still coming in after the firing of the manager Kim....this is a structural problem that has not been fixed....

I am rejecting this response because:
As mentioned before, I did NOT choose the veil at the time of purchase. I told the salesperson--[redacted]--that I wanted a long veil but that I would wait to purchase one and use my credit until the dress arrived. I had witnesses--my mother and grandmother--there as well who heard this.
I was shocked to find out they had ordered me a veil I didn't want. Also, I did not state that I would write a bad review until they said they would no longer help me resolve my claim. Also, the manager did not really apologize--she smirked and denied any responsibility. I would like the $150 credit that I was promised.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, assuming a refund is received.Thank you for your follow up.[redacted]

[redacted] picked up her dress from Enchanted Bridal Shoppe. She seemed happy with the gown. I helped her try the gown on and we knew what alterations would be needed at that time. She left the store with her gown in hand. I have not heard from her since.

This is in response to Complaint # 11558562, Customer [redacted].
serif;">
Ms. [redacted] came in on November 14, 2015 and purchased the "Darija" from Maggie Sottero. Due to that fact that it was her first visit with Enchanted, we offered her a $100 store credit towards a purchase of any veil in the store. At this same appointment/time, [redacted] chose a 36" Veil with an embroidered edge. 
[redacted] total for her order was $2136.46. This total consisted of two special offers we gave her. First offer was 10% off the dress and the second was the $100 store credit. I see even though [redacted] offered her $100 store credit, and that the veil was $159. [redacted] chose to offer the full $159 store credit to [redacted] as a courtesy. Totaling her discounts with tax to $408.31. 
On the date of purchase, [redacted] put down a deposit of $1200 and signed our contract/invoice stating: "Due to the nature of our business, all sales are final."
Her veil arrived on April 15, 2016. Her dress arrived on July 7, 2016. She came in on July 10, 2016 to pick up her items. At this time, [redacted], the store manager, was the one to help her. [redacted] came in and was quick to say that she was unhappy with her overall experience. [redacted] apologized, put [redacted] in her gown and helped her browse through veils due to that fact that [redacted] said she had a store credit still to use. 
[redacted], the manager, pulled her file and noticed that the bride had already purchased a veil. The bride denied ever purchasing or agreeing to said veil. Bride continued to look at veils. [redacted] called the owner, and asked what steps to take. Owner stated that the veil was signed for on the original contract so her store credit had been used already. The owner then told [redacted] to offer the bride any veil at 25% the retail price.
[redacted], took this information to the bride, and the bride was not in agreement with this offer. As the manager walked away, the bride told another Enchanted associate, that she never had any intention of purchasing a veil. When [redacted] came back to check on them, the Bride, her mom and a friend all stated "No matter what happens or what you give us, we will be writing bad reviews and reporting you."
[redacted], the manager apologized again and returned to the front desk. The bride came up to the desk to check out, as she still owed a balance. At this time, the bride was shown the original contract, which she decided to deface and try to cross out her original veil order. [redacted], the manager, immediately grabbed the paperwork and let her know that she could not change it.
The Bride, [redacted], then paid her balance and left the store with the veil that she supposedly never wanted. The bride did mention that she was taking the veil with every intention of selling it. She then left the store and we haven't heard from her since.
So we do not believe we owe the bride anything as she was given multiple discounts and took the property that she didn't "want" out of our store. This prevents us from selling this veil to another bride and recouping the monies we were out. 
Please let me know if you need anything at this time. 
Best,
[redacted]
Director of Sales

To Whom It May Concern:Attached you will see a copy of the contract that Ms. [redacted] signed on 11/26/16. You will see that she initial each clause. Specifically #2. This states that there will be no refund of any kind. Ms. [redacted] was fully aware of this contract as she was signing it. The...

bridal stylist who worked with her, [redacted], went through each clause with her as she initialed them. Then signing the very bottom agreeing to the contract in full.As for my relation to the bride. My mother is friend's with the Bride's aunt. The bride and/or her aunt have zero relationship to me and my business. We have offered Ms. [redacted] two choices that should work for her situation.1) The wedding has been postponed, not cancelled. Therefore she can have another bridesmaid pay her the money that they would have paid for their dress, and we will transfer Ms. Griffiths payment to them. 2) She can "cancel" this dress order and have store credit to use any way she likes.I believe that we have exhausted all efforts to work with Ms. [redacted], but she chooses to not like any of the options given to her. I appreciate the Revdex.com's time and efforts in regards to this matter.Sincerely,[redacted]Co-OwnerEnchanted Bridal Shoppe

Review: The wedding dress I received from Casablanca bridal was incorrect and they refuse to speak to me or issue a refund so that I can buy a new one.

On October 2, 2014 I purchased a Casablanca dress from Enchanted Bridal Shoppe for $1,235.00 in Sacramento, California. The dress fit well, and was perfect except for the color and the neckline. I was told by the shop owner that Casablanca could change the neckline and I could get the dress in ivory, no problem. After Enchanted submitted the order, I received a sketch for my approval on October 10, 2014. The sketch looked just as we discussed, and it was beautiful. I received the dress on February 26, 2015, almost 6 weeks from my wedding. And, the neckline is completely different than the sketch I approved. To make matters worse, the top of the dress at the neckline did not fit me properly, despite my measurements not changing from October (the bridal store here who also sells Casablanca dresses and has an in-house seamstress can verify this). Simply, I was sent a dress that I did not approve, and that is not the right size. I was told by the bridal store that Casablanca would not speak to me directly, so I asked them to mediate on my behalf. They offered to take the dress back and re-make a new one, but I no longer trust them, and do not have a lot of time. Instead, I would like a refund of my money so that I can buy another dress locally.Desired Settlement: Although I appreciate their offer to make a new dress, I am very limited in the time that I have, and frankly, do not trust them based on the experience that I have had so far. With 6 weeks left, I need a dress now, and the mental security of having a dress that is right. Further, I do not think I should be forced to wait for a company who refused to speak to me or apologize for their mistake directly. At this time I am requesting my money back so that I may buy another dress locally. In return,

Business

Response:

[redacted] has sent the dress back to is at Enchanted. We have sent the dress back to Casablanca, as soon as Casablanca sees the gown is in the same shape it was as when it left, they will be offering me a full refund. In which time I will be sending [redacted] a full refund. [redacted] has been aware of this for two weeks. I believe it is settled. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, assuming a refund is received.Thank you for your follow up.[redacted]