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Enchanted Diamonds

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Reviews Enchanted Diamonds

Enchanted Diamonds Reviews (2)

Terrible experience through-out. I requested between 5-8 images of diamonds I was interested in; not one image was sent. After deciding on a diamond and setting I spoke with a representative before making the final purchase. Although the representative was polite and responded at a reasonable rate, I was ultimately very disappointed in Enchanted Diamonds as a company. My debit card was double charged for my first purchase. I contacted my bank and issued a claim and was assured by the professionals at the bank that, after an investigation, the fault was not in the bank or myself but rather- Enchanted Diamonds had made a second false transaction. After contacting Enchanted Diamonds regarding this issue I was told they have a 10+ day refund process. Highly unacceptable considering the magnitude of timing and preparation a proposal has. My bank account was overdrawn because a double charge is very significant considering the pricing of diamonds and jewelry. After a stressful few days of phone calls I managed to have my bank issue me a credit until Enchanted Diamonds refunded me. Less than a week later I decided to upgrade the diamond on my ring before it was totally processed and shipped. I found a new diamond I was interested in and went through the proper channel on the website and upgraded. When I checked out with the replacement diamond, to my amazement, my debit card was double charged ONCE AGAIN. After hours of calling customer support with no answer or phone call back I was finally told the issue may be the computer I was using. Impossible considering both transactions were made on separate computers at separate times. As I write this review my debit card is "pending refund" which means in 10+ days I will be refunded the SECOND false charge made with my card. The combination of having to correct two false double charges as well as overdraft fees through my bank-my experience at Enchanted Diamonds has been awful. My funds were held up which ultimately caused complications with the sensitive preparation of my proposal. many plans were put in place that had to be held until the issue was resolved at an alarmingly slow rate(10+ days.) After acknowledging the false charges were in fact real and legitimate I was awarded an upgrade from 14k to 18k rose gold on my setting choice; a lousy reparation considering the strain this process caused on such a special event as a proposal. Had I gone to K-Mart for my engagement ring I would have had a better experience.

+2

Review: I have purchase diamond from Enchanted Diamond amount of 54,740.00 USD., They charged to my credit card on 3/*/2015 and I got the diamond on 3/**/2015. Unfortunately I am not satidfied the stone and I contacted to Enchanted and they were willing to accept return. They sent me a return label and I have ship them and they confirmed they got a diamond back on 4/*/2015 when was in 30days no asking return period. They said office wsa closed for Passover so I have waited a week for refund processing. On 4/*/2015, they sent me an email confirmation of refund processing was done on 4/*/2015. Also I got a seperate email attached refund receipt. They said I will need to 6-10 business days to see the credit to my credit card statement. I waited but there is no refund so far!

Whenever I called, they kept saying that is a kind of my bank error, not their end. They said I need to contact my credit card company and dispute the charge. They said I have to deal with my credit card company not with them.

They kept saying they did all about this refund and the money was already deducted from their bank account as of 4/**/2015. So they siad there is nothing to help me.

Almost eveyday, I have contacted and discussed with my credit card company but there is no refund so far.

On 4/**/2015, I realize Revdex.com can help on this matter. So I told them if you dont help me to find my money back I will report to Revdex.com. He said, if I report to Revdex.com, I ruined their business. So I asked them to double check with the card processing company before report to Revdex.com and the [redacted], [redacted] emailed to card processing company and asked the status on 4/**/2015. That is the first action he made for this refund.

I waited a couple of days more and the processing company(Name of company is [redacted], I heard) said, they just submit the refund on 4/**/2015. But they did not provide any reference documentation or any proof of transacation even I asked. They said they dont have yet, they didnt receive the documentation from the bank yet. The procesing company also said I will need to check with my credit card company. As my checking a few hours ago, there is no refund from them to my credit card.

The amount is relly huge and I did all my best every single steps. There was no arguement about the return. It is very stressful time and I really worry about my money back. Please help me on this. I have all the reference email and shipping label, invoice. If needed, I will provide all.

Thank you and I am really looking forward to hear from you soon.Desired Settlement: I stronly want to have my money back to my original creidit card account very soon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

The customer returned the diamond with a fully insured label provided by the company on 4/*/15, we received the diamond in our office on 4/*/15. We were able to verify the diamond at this time, but notified customer that we were closed for the Passover holiday until later the following week. On Thursday, April [redacted], 2015, we refunded the customer's credit card via [redacted], our credit card processing company. On April **, 2015, we saw the fund's leave our bank account. As per instructions from [redacted], we notified the customer that the refund could take 5-10 business days to be processed and reflected on her credit card statement. The customer contacted us on April [redacted], 2015, exactly 7 business days from the refund date. At this point we let the customer know that she should be seeing the refund in the next few days. The customer contacted us several times over the next 48-hours, at which time we advised the customer on April **, 2015, that her best course of action to alleviate her concerns, would be to open a dispute with her credit card company, as there is little we can do on our end. We then advised the customer again on April **, 2015, to open up a dispute with her credit card company, as on our end everything was processed correctly, and the funds had exited our account more than a week ago. The customer continued to contact us, at which point we put the customer on an email with a representative from [redacted] on April **, 2015, to give her peace of mind and assist her with this issue. There were many correspondences between the customer and [redacted]. [redacted] repeatedly told the customer that there was an issue on their end in processing the refund, and assured the customer that they were taking the necessary actions to expedite her refund. The customer continued to contact [redacted] and us regarding this matter. From our end, it was out of our hands, as the issue was entirely caused by a problem with [redacted], a problem that they have formally admitted to and taken ownership of with us. Documented in a letter from one of the Founders accepting blame and formally apologizing for this situation. The customer threatened us several times that she would file a complaint against us with the Revdex.com. We repeatedly told the customer that their complaint should be with [redacted], not us. The customer repeatedly demanded a reference number from [redacted], which the representative said he would have in the next few days. He provided this information to the customer on May [redacted], 2015. As you can see we did everything on our end, and [redacted], has repeatedly made it clear that the issue was on their end and that the customers refund will be going through this week. The customer continues to contact us demanding us to do more, which unfortunately we are unable to do. On May [redacted], 2015, the customer was successfully refunded. [redacted]

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Description: JEWELERS-RETAIL, ONLINE RETAILER, DIAMONDS

Address: 147 West 35th Street, New York, New York, United States, 10001

Web:

www.enchanteddiamonds.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Enchanted Diamonds, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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