Enchanted Nails and Spa

September 12th, To [redacted] of Revdex.comThis is a misunderstanding and weapologize for the situationOur salon is open later than most in Washington D.C therefore we are regularly booked up and walkins are expected to have a long wait timeThat one particular evening we had multiple groups of clients who are walkins and all wanted services that would take at least hr to completeWe always let our clients know ahead of time how long of a wait time to expectWe also have a cut off time of minutes prior to closing time so that it allows our staff enough time to finish their last clientWhen the gentleman walked in we still had or clients waiting for service therefore we turned him away thinking after we finish those clients we will be done for the eveningAfter the gentleman left we were informed that the clients that were waiting no longer had time to get the services they wanted because their friends were already close to finishing upA few minutes later another client walked in wanting service and now that some of the staff were about to become available we agreed to service themI believe it was then that the gentleman misunderstood and we did not get a chance to explain because he was pretty upsetIf we had known he was still waiting outside we would have invited him back to service himPlease send our sincere apology to the gentleman and thank you Revdex.com for assisting our business.Enchanted Nails & Spa Management

To whom this may concernMy name is [redacted] **I am the business owner of Enchanted Nails & SpaThe reason we refused service to ** [redacted] is because of her unacceptable behavior in our salonShe constantly shows up late to her appointment times and on a few occasions would change the appointments and not show up as wellShe is a very difficult client and most of my staff refuses to work on her and I cannot force them to service herMy daughter [redacted] was kind enough to take her because no one else wouldHowever [redacted] is very busy as she is in high demand with clients and ** [redacted] would again not keep her appointment times and it resulted in messing up **'s schedule for the rest of the dayAs a business we reserve the right to refuse service and before we refused service to her that day I made sure that my Manager [redacted] was aware that if she shows up late we cannot service herIf you have any further questions please feel free to contact me anytimeBest Wishes [redacted] **

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Vi V*
Dec (days ago)
tome
*** *** ***,
We have been in business years this coming DecemberOur goal is to provide great customer service to all of our clients because we are all about repeat customersHowever, there are some people who cannot be pleased*** *** *** is an example of one of themAs a business we have our rights too, if a client is trying to take advantage of us we have to protect ourselvesShe came in for a repair because the polish has chipped before a week was up which we will gladly redo because that is our policyPlease note she tried to come after days and we did not allow it because our guarantee is only a weekWhen she came in she tried to pick another color and that is not allowed because that would be a new manicure and that is cheating our guaranteeThe designs she had cost her an extra $and nothing happened to the designs therefore we are not obligated to redo itWe guarantee the polish not the designWhen she came she constantly insulted our business calling our policy " stupid" and calling my staff "pathetic." The racist comment she made was on her own, we never said anything regarding her ethnicityThe staff kept quiet the entire time and did not respond to her rude remarksAt that point we just wanted to finish her polish job quickly so that she can leaveIt was until she posted a *** review did I reply back We value each and every client, we couldn't get to where we are today without their helpHowever we do not need clients like *** *** *** because all they do is cause trouble and cost our business time and moneyWe owe her no refund nor apologyThank your or your time.
Vi from Enchanted Nails & Spa

To whom this may concern. My name is [redacted]. I am the business owner  of Enchanted Nails & Spa. The reason we refused service...

to **. [redacted] is because of her unacceptable behavior in our salon. She constantly shows up late to her appointment times and on a few occasions would change the appointments and not show up as well. She is a very difficult client and most of my staff refuses to work on her and I cannot force them to service her. My daughter ** was kind enough to take her because no one else would. However ** is very busy as she is in high demand with clients and **. [redacted] would again not keep her appointment times and it resulted in messing up **'s schedule for the rest of the day. As a business we reserve the right to refuse service and before we refused service to her that day I made sure that my Manager [redacted] was aware that if she shows up late we cannot service her. If you have any further questions please feel free to contact me anytime. Best Wishes. [redacted]

September 12th, 2014
To [redacted] of Revdex.comThis is a misunderstanding and weapologize for the situation. Our salon is open later than most in Washington D.C therefore we are regularly booked up and walkins are expected to have a long wait time. That one particular evening we had...

multiple groups of clients who are walkins and all wanted services that would take at least 1 hr to complete. We always let our clients know ahead of time how long of a wait time to expect. We also have a cut off time of 45 minutes prior to closing time so that it allows our staff enough time to finish their last client. When the gentleman walked in we still had 7 or 8 clients waiting for service therefore we turned him away thinking after we finish those clients we will be done for the evening. After the gentleman left we were informed that the clients that were waiting no longer had time to get the services they wanted because their friends were already close to finishing up. A few minutes later another client walked in wanting service and now that some of the staff were about to become available we agreed to service them. I believe it was then that the gentleman misunderstood and we did not get a chance to explain because he was pretty upset. If we had known he was still waiting outside we would have invited him back to service him. Please send our sincere apology to the gentleman and thank you Revdex.com for assisting our business.Enchanted Nails & Spa Management

Review: I went into business for service and was told they could not assist me that night and was taking no more appointments with over an hour and 40 minutes till closing. I expressed I didn't mind waiting because I was heading to Mexico the following morning. I went outside to seek another place to go on the Internet as I did this one and watched as a new customer had entered the business for a short time, exited, and appeared to be waiting. I asked the person whether they were offered service and they said YES. Floored and upset that I had paid for parking I went back in there and he confirmed that he offered service to the new customer. I'm a male 44 and the other customer was female late 20'sDesired Settlement: Should be fined heavily for profiling

Business

Response:

September 12th, 2014 To [redacted] of Revdex.comThis is a misunderstanding and weapologize for the situation. Our salon is open later than most in Washington D.C therefore we are regularly booked up and walkins are expected to have a long wait time. That one particular evening we had multiple groups of clients who are walkins and all wanted services that would take at least 1 hr to complete. We always let our clients know ahead of time how long of a wait time to expect. We also have a cut off time of 45 minutes prior to closing time so that it allows our staff enough time to finish their last client. When the gentleman walked in we still had 7 or 8 clients waiting for service therefore we turned him away thinking after we finish those clients we will be done for the evening. After the gentleman left we were informed that the clients that were waiting no longer had time to get the services they wanted because their friends were already close to finishing up. A few minutes later another client walked in wanting service and now that some of the staff were about to become available we agreed to service them. I believe it was then that the gentleman misunderstood and we did not get a chance to explain because he was pretty upset. If we had known he was still waiting outside we would have invited him back to service him. Please send our sincere apology to the gentleman and thank you Revdex.com for assisting our business.Enchanted Nails & Spa Management

Review: Business refused to serve me today.Desired Settlement: Business can not be allowed to discriminate against people! Whatever you have the power to do, needs to be done. Personally, they owe me a huge apology letter, at the VERY least.

Business

Response:

To whom this may concern. My name is [redacted]. I am the business owner of Enchanted Nails & Spa. The reason we refused service to **. [redacted] is because of her unacceptable behavior in our salon. She constantly shows up late to her appointment times and on a few occasions would change the appointments and not show up as well. She is a very difficult client and most of my staff refuses to work on her and I cannot force them to service her. My daughter ** was kind enough to take her because no one else would. However ** is very busy as she is in high demand with clients and **. [redacted] would again not keep her appointment times and it resulted in messing up **'s schedule for the rest of the day. As a business we reserve the right to refuse service and before we refused service to her that day I made sure that my Manager [redacted] was aware that if she shows up late we cannot service her. If you have any further questions please feel free to contact me anytime. Best Wishes. [redacted]