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Hi [redacted] I hope you are doing well! We have sold contact list of JIRA users to ConceptShareWe completely understand their concernsWe answered their phone call & email every time whenever they reached usWe did try to resolve this issue in all possible ways but we failed to fix the core problem I’ve attached our signed contract agreement & email communication that we have exchangedConceptShare was agreed our refund policyOur refund policy: if you have rates that fall below those stated above, when the list you rented from us is used within days of your receipt of the list, then we will either refund or replace the faulty records (whichever you prefer)Refunds are limited to the actual price paid, and limited to the faulty records only (not the entire list)We re-worked on the invalid and undeliverable contacts and re-sent it to the clientStill they were not satisfiedAnd when we talked about refund as per contract signed by Steve Adams (we would make a refund to the faulty records only not the entire list) They insisted us full refundAs you know we always listen to our clientsWe were agreed to refund full amount $Then $2,has been wire to their bank addressThe very reason we have refund 50% because our refund process follow in batchesWe ensured them remaining $2,will refund within business days upon acknowledge receipt of $2,You can see the proof of $2,(Wire Instruction Confirmation) attached email chainIf they would have confirm the receipt of $2,We would refund remaining $2,within business daysWe are ready to refund remaining amount, if they confirm the receipt of $2,firstOr they can show us the proof that they have not received $2,Thank you in advance for your prompt attention to this matterI look forward to your prompt replyRegards, [redacted] ? [redacted]

Hi [redacted] I hope you are doing well! We have sold contact list of JIRA users to ConceptShareWe completely understand their concernsWe answered their phone call & email every time whenever they reached usWe did try to resolve this issue in all possible ways but we failed to fix the core problemI’ve attached our signed contract agreement & email communication that we have exchangedConceptShare was agreed our refund policyOur refund policy: if you have rates that fall below those stated above, when the list you rented from us is used within days of your receipt of the list, then we will either refund or replace the faulty records (whichever you prefer)Refunds are limited to the actual price paid, and limited to the faulty records only (not the entire list)We re-worked on the invalid and undeliverable contacts and re-sent it to the clientStill they were not satisfiedAnd when we talked about refund as per contract signed by Steve Adams (we would make a refund to the faulty records only not the entire list)They insisted us full refundAs you know we always listen to our clientsWe were agreed to refund full amount $Then $2,has been wire to their bank addressThe very reason we have refund 50% because our refund process follow in batchesWe ensured them remaining $2,will refund within business days upon acknowledge receipt of $2,You can see the proof of $2,(Wire Instruction Confirmation) attached email chainIf they would have confirm the receipt of $2,We would refund remaining $2,within business daysWe are ready to refund remaining amount, if they confirm the receipt of $2,firstOr they can show us the proof that they have not received $2,Thank you in advance for your prompt attention to this matterI look forward to your prompt replyRegards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below We have been told that $has been wired to us on May We have never received itA trace through our bank showed nothing receivedWe are certain that the wire instructions provided are correct, because other companies have successfully used themThere is nothing else we can do from our end to try to find this 'missing' payment.? To us it feels like an excuse of "the check is in the mail".? ? We await the promise refund of $US 4000.? Regards, [redacted] ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would appreciate a refund in the amount of $1,850.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have been told that $has been wired to us on May We have never received itA trace through our bank showed nothing receivedWe are certain that the wire instructions provided are correct, because other companies have successfully used themThere is nothing else we can do from our end to try to find this 'missing' payment. To us it feels like an excuse of "the check is in the mail". We await the promise refund of $US 4000.
Regards,
*** ***

Hi, *** purchase a mailing list from usDue to lack of communication we failed to meet their expectations Now, we’ll be looking at ways to regain your trust and ensure that this never happens again We are ready to take any action to resolve concerns: Options:
1: We will refund full amount of $1,2: If *** would be looking for any other marketing listWe can provide 15,contacts as per their requirement Please let me know which one you prefer so that we can expedite the process Thank you in advance for your prompt attention to this matterI look forward to your prompt reply Best Regards, *** ***
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Hi, *** purchase a mailing list from usDue to lack of communication we failed to meet their expectations Now, we’ll be looking at ways to regain your trust and ensure that this never happens again We are ready to take any action to resolve concerns: Options:
1: We will refund full amount of $1,2: If *** would be looking for any other marketing listWe can provide 15,contacts as per their requirement Please let me know which one you prefer so that we can expedite the process Thank you in advance for your prompt attention to this matterI look forward to your prompt reply Best Regards, *** ***
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Hi *** I hope you are doing well! We have sold contact list of JIRA users to ConceptShareWe completely understand their concernsWe answered their phone call & email every time whenever they reached usWe did try to resolve this issue in all possible ways but we failed to fix the core
problem I’ve attached our signed contract agreement & email communication that we have exchangedConceptShare was agreed our refund policyOur refund policy: if you have rates that fall below those stated above, when the list you rented from us is used within days of your receipt of the list, then we will either refund or replace the faulty records (whichever you prefer)Refunds are limited to the actual price paid, and limited to the faulty records only (not the entire list)We re-worked on the invalid and undeliverable contacts and re-sent it to the clientStill they were not satisfiedAnd when we talked about refund as per contract signed by Steve Adams (we would make a refund to the faulty records only not the entire list) They insisted us full refundAs you know we always listen to our clientsWe were agreed to refund full amount $Then $2,has been wire to their bank addressThe very reason we have refund 50% because our refund process follow in batchesWe ensured them remaining $2,will refund within business days upon acknowledge receipt of $2,You can see the proof of $2,(Wire Instruction Confirmation) attached email chainIf they would have confirm the receipt of $2,We would refund remaining $2,within business daysWe are ready to refund remaining amount, if they confirm the receipt of $2,firstOr they can show us the proof that they have not received $2,Thank you in advance for your prompt attention to this matterI look forward to your prompt replyRegards, *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
We have been told that $has been wired to us on May We have never received itA trace through our bank showed nothing receivedWe are certain that the wire instructions provided are correct, because other companies have successfully used themThere is nothing else we can do from our end to try to find this 'missing' payment.? To us it feels like an excuse of "the check is in the mail".? ? We await the promise refund of $US 4000.?
Regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would appreciate a refund in the amount of $1,850. 
Regards,
[redacted]

Hi [redacted] I hope you are doing well! We have sold contact list of JIRA users to ConceptShare. We completely understand their concerns. We answered their phone call & email every time whenever they reached us. We did try to resolve this issue in all possible ways but we failed to fix the core...

problem. I’ve attached our signed contract agreement & email communication that we have exchanged. ConceptShare was agreed our refund policy. Our refund policy: if you have rates that fall below those stated above, when the list you rented from us is used within 60 days of your receipt of the list, then we will either refund or replace the faulty records (whichever you prefer). Refunds are limited to the actual price paid, and limited to the faulty records only (not the entire list). We re-worked on the invalid and undeliverable contacts and re-sent it to the client. Still they were not satisfied. And when we talked about refund as per contract signed by Steve Adams (we would make a refund to the faulty records only not the entire list). They insisted us full refund. As you know we always listen to our clients. We were agreed to refund full amount $4000.00. Then $2,000 has been wire to their bank address. The very reason we have refund 50% because our refund process follow in 2 batches. We ensured them remaining $2,000 will refund within 7 business days upon acknowledge receipt of $2,000. You can see the proof of $2,000 (Wire Instruction Confirmation) attached email chain. If they would have confirm the receipt of $2,000. We would refund remaining $2,000 within 7 business days. We are ready to refund remaining amount, if they confirm the receipt of $2,000 first. Or they can show us the proof that they have not received $2,000. Thank you in advance for your prompt attention to this matter. I look forward to your prompt reply. Regards, [redacted]
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[redacted]
[redacted]

Hi, We had a business with "ThinkCERCA". They purchased the list of "NCSC 2016 – Attendees List". Purchase Date: 6/30/2016 Purchase Price: $500 We once again apologize ” ThinkCERCA” if our service did not meet their expectations and appreciate their concerns. We have many existing clients who keep...

coming for repeat business, However, we take your concerns as high priority because we believe our customer is always right. so we appreciate everything they do. We are always available to answer any of our clients questions via mails or phone calls. But we're unsure why we failed to answered their call. Like their company, our mission is to achieve success. Our goal is to provide a consistently reliable product and an exemplary level of customer services. Based on your comments, we did not meet the goal. Your comments regarding (List was not accurate and wanted a completed refund of $500). Now, we’ll be looking at ways to regain your trust and ensure that this never happens again. We are ready to take any action to resolve concerns: 1: We will refund full amount of $500. 2: If ThinkCERCA would be looking for any marketing list. We can provide 15,000 contacts as per their requirement. Thank you in advance for your prompt attention to this matter. I look forward to your prompt reply.   Best Regards,   [redacted]