Encinitas Endodontics Specialists

To Whom It May Concern:Thank you for the “Customer Statement of the Problem" from Patient (as per your letter, the Patient is to be left un-named)We appreciate, now, that we can respond to thatThe Patient has not given us a chance to take care of his issuesRoot Canals, at best, can need continued care, and this patient had what is called a Re-Treatment, due to a failing previous root canalIt is done in two (2) visits, due to the sterilization needed, and treated with as much care, or more, than a root Canal.I'm not sure if when Patient states he was asked to pay before any appointments, he means that while making his appointment, we went over financial policies, including what insurance companies we are contracted with, and approximate fees for procedures done, due on the date of treatmentHe DID pay for services after he signed our “Estimate of Treatment & Fees" that we ask all patients' to sign as an understanding and acknowledgement of diagnosed treatment needed, after our doctor has finished the evaluation and testing.Not one of us, here, knew that he was experiencing any discomfort before he left on July 20, 2015, and he said he was A-symptomatic when he came in for his finish appointment on August 4, in fact, our protocol is to ask the patient if they would like to take an anti- inflammatory dose of an OTC drug, prior to the diminishment of the local anesthesiaThe assistant verbally goes over what the patient can expect, what the patient should do if there is a problem, and also gives them the "following initia/re-treatment" direction slip for their convenience, which goes over, again, how to manage pain and what to expect, PLUS the doctor's cell phone number in case he needs to contact himThe patient was also given a day course of antibiotic on July for his infectionHe said he contacted the office manager, and was given the suggestion to take Ibuprofen and that his problem "would pass"Our office staff are NOT doctors and would only have suggested what the printed sheet (the one we gave him) says for after-careWe all would offer an appointment to come in for a re-check if/when the patient would likeIt makes sense that he would have hadSome discomfort since he had an infection.The second appointment was completed on Aug Our staff member called the patient on Augto check on the patientThe patient reports a little discomfort but was doing fineWe have no record of the patient calling on August The patient called on Aug at approximately 7:AM demanding to talk to DoctorDoctor attempted to call back and left a message at 9AMThe patient called at 9:stating the longer he waited for a return call the angrier he would getDoctor spoke to the patient at around 9:Doctor "tried" to speak with Patient, but the abusive language, tirade and 1-person "communicating" was all that was to beThe patient stated he was very good at getting his money backThe doctor offered to see the patient that day August Monday was also offered, however, the patient scheduled for the following TuesdayThe doctor was at a loss of how to take care of Patient, so the doctor reached out to the Patient's General Dentist (the referring dentist) to ask if he knew this patient, and if this were behavior, and if there was anything the GD knew that the Doctor could do to help this situationThe GD told the doctor that he did know this patient, and he would be happy to check on himDoctor has been in contact with GD, and when GD called back, he stated that Patient was doing better and things were under controlOur office had no contact with the patient until we received emails stating complaints were filed.Patient states he wrote a letter to us requesting a refund on Monday, August His card was written (dated) on August 7", and it is postmarked August 11"We received itIt asked for a $refundWe did not feel it was prudent of us to make any calls to Patient, since it was made very clear how irate he wasWe did not want a return to the last call he had made to usIn the mean time we were receiving e-mails from PatientAugust 12": (1) "filed" FTC complaint and then (2) "filed" CA Deptof Consumer Affairs; August 13": (1) another more informative missive about the CA Deptof Consumer Affairs and (2) "filed" Revdex.com complaint.After contacting the general dentist the Doctor felt it was better to refund money and move forwardDoctor wrote a final message to the Patient and sent a refund check, as well, in the amount of $500, (sent out August 17") after conferring with the Patient's GDDoctor did call the patient on Aug and left a voice message, and explained to Patient that none of his work is ever sub-standard, and he is always more than willing to care for his patients and that a refund check would be mailed.This was done prior to receiving this letter from the Revdex.comThe Patient seems to change his mind about what he should be refundedWe on the other hand believe that as we paid "more" than was requested, Patient would be happyWe appreciate your help in this disputeThank you.Sincerely, [redacted]

To Whom It May Concern:
5pt;">Thank you for the “Customer Statement of the Problem" from Patient (as per your letter, the Patient is to be left un-named)We appreciate, now, that we can respond to thatThe Patient has not given us a chance to take care of his issuesRoot Canals, at best, can need continued care, and this patient had what is called a Re-Treatment, due to a failing previous root canalIt is done in two (2) visits, due to the sterilization needed, and treated with as much care, or more, than a root CanalI'm not sure if when Patient states he was asked to pay before any appointments, he means that while making his appointment, we went over financial policies, including what insurance companies we are contracted with, and approximate fees for procedures done, due on the date of treatmentHe DID pay for services after he signed our “Estimate of Treatment & Fees" that we ask all patients' to sign as an understanding and acknowledgement of diagnosed treatment needed, after our doctor has finished the evaluation and testingNot one of us, here, knew that he was experiencing any discomfort before he left on July 20, 2015, and he said he was A-symptomatic when he came in for his finish appointment on August 4, in fact, our protocol is to ask the patient if they would like to take an anti- inflammatory dose of an OTC drug, prior to the diminishment of the local anesthesiaThe assistant verbally goes over what the patient can expect, what the patient should do if there is a problem, and also gives them the "following initia/re-treatment" direction slip for their convenience, which goes over, again, how to manage pain and what to expect, PLUS the doctor's cell phone number in case he needs to contact himThe patient was also given a day course of antibiotic on July for his infection.
He said he contacted the office manager, and was given the suggestion to take Ibuprofen and that his problem "would pass"Our office staff are NOT doctors and would only have suggested what the printed sheet (the one we gave him) says for after-careWe all would offer an appointment to come in for a re-check if/when the patient would likeIt makes sense that he would have had
Some discomfort since he had an infectionThe second appointment was completed on Aug Our staff member called the patient on Augto check on the patientThe patient reports a little discomfort but was doing fineWe have no record of the patient calling on August The patient called on Aug at approximately 7:AM demanding to talk to DoctorDoctor attempted to call back and left a message at 9AMThe patient called at 9:stating the longer he waited for a return call the angrier he would getDoctor spoke to the patient at around 9:Doctor "tried" to speak with Patient, but the abusive language, tirade and 1-person "communicating" was all that was to beThe patient stated he was very good at getting his money backThe doctor offered to see the patient that day August Monday was also offered, however, the patient scheduled for the following TuesdayThe doctor was at a loss of how to take care of Patient, so the doctor reached out to the Patient's General Dentist (the referring dentist) to ask if he knew this patient, and if this were behavior, and if there was anything the GD knew that the Doctor could do to help this situationThe GD told the doctor that he did know this patient, and he would be happy to check on himDoctor has been in contact with GD, and when GD called back, he stated that Patient was doing better and things were under controlOur office had no contact with the patient until we received emails stating complaints were filedPatient states he wrote a letter to us requesting a refund on Monday, August His card was written (dated) on August 7", and it is postmarked August 11"We received itIt asked for a $refundWe did not feel it was prudent of us to make any calls to Patient, since it was made very clear how irate he wasWe did not want a return to the last call he had made to usIn the mean time we were receiving e-mails from PatientAugust 12": (1) "filed" FTC complaint and then (2) "filed" CA Deptof Consumer Affairs; August 13": (1) another more informative missive about the CA Deptof Consumer Affairs and (2) "filed" Revdex.com complaintAfter contacting the general dentist the Doctor felt it was better to refund money and move forwardDoctor wrote a final message to the Patient and sent a refund check, as well, in the amount of $500, (sent out August 17") after conferring with the Patient's GDDoctor did call the patient on Aug and left a voice message, and explained to Patient that none of his work is ever sub-standard, and he is always more than willing to care for his patients and that a refund check would be mailedThis was done prior to receiving this letter from the Revdex.comThe Patient seems to change his mind about what he should be refundedWe on the other hand believe that as we paid "more" than was requested, Patient would be happyWe appreciate your help in this disputeThank youSincerely,
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To Whom It May Concern:Thank you for the “Customer Statement of the Problem" from Patient (as per your letter, the Patient is to be left un-named). We appreciate, now, that we can respond to that. The Patient has not given us a chance to take care of his issues. Root Canals, at best, can need...

continued care, and this patient had what is called a Re-Treatment, due to a failing previous root canal. It is done in two (2) visits, due to the sterilization needed, and treated with as much care, or more, than a normal root Canal.I'm not sure if when Patient states he was asked to pay before any appointments, he means that while making his appointment, we went over financial policies, including what insurance companies we are contracted with, and approximate fees for procedures done, due on the date of treatment. He DID pay for services after he signed our “Estimate of Treatment & Fees" that we ask all patients' to sign as an understanding and acknowledgement of diagnosed treatment needed, after our doctor has finished the evaluation and testing.Not one of us, here, knew that he was experiencing any discomfort before he left on July 20, 2015, and he said he was A-symptomatic when he came in for his finish appointment on August 4, 2015. in fact, our protocol is to ask the  patient if they would like to take an anti- inflammatory dose of an OTC drug, prior to the diminishment of the local anesthesia. The assistant verbally goes over what the patient can expect, what the patient should do if there is a problem, and also gives them the "following initia/re-treatment" direction slip for their convenience, which goes over, again, how to manage pain and what to expect, PLUS the doctor's cell phone number in case he needs to contact him. The patient was also given a 7 day course of antibiotic on July 20 for his infection. He said he contacted the office manager, and was given the suggestion to take Ibuprofen and that his problem "would pass". Our office staff are NOT doctors and would only have suggested what the printed sheet (the one we gave him) says for after-care. We all would offer an appointment to come in for a re-check if/when the patient would like. It makes sense that he would have hadSome discomfort since he had an infection.The second appointment was completed on Aug 4. Our staff member called the patient on Aug. 5 to check on the patient. The patient reports a little discomfort but was doing fine. We have no record of the patient calling on August 6. The patient called on Aug 7 at approximately 7:45 AM demanding to talk to Doctor. Doctor attempted to call back and left a message at 9AM. The patient called at 9:05 stating the longer he waited for a return call the angrier he would get. Doctor spoke to the patient at around 9:10. Doctor "tried" to speak with Patient, but the abusive language, tirade and 1-person "communicating" was all that was to be. The patient stated he was very good at getting his money back. The doctor offered to see the patient that day August 7. Monday was also offered, however, the patient scheduled for the following Tuesday. The doctor was at a loss of how to take care of Patient, so the doctor reached out to the Patient's General Dentist (the referring dentist) to ask if he knew this patient, and if this were normal behavior, and if there was anything the GD knew that the Doctor could do to help this situation. The GD told the doctor that he did know this patient, and he would be happy to check on him. Doctor has been in contact with GD, and when GD called back, he stated that Patient was doing better and things were under control. Our office had no contact with the patient until we received emails stating complaints were filed.Patient states he wrote a letter to us requesting a refund on Monday, August 10. His card was written (dated) on August 7", and it is postmarked August 11". We received it. It asked for a $375.00 refund. We did not feel it was prudent of us to make any calls to Patient, since it was made very clear how irate he was. We did not want a return to the last call he had made to us. In the mean time we were receiving e-mails from Patient. August 12": (1) "filed" FTC complaint and then (2) "filed" CA Dept. of Consumer Affairs; August 13": (1) another more informative missive about the CA Dept. of Consumer Affairs and (2) "filed" Revdex.com complaint.After contacting the general dentist the Doctor felt it was better to refund money and move forward. Doctor wrote a final message to the Patient and sent a refund check, as well, in the amount of $500, (sent out August 17") after conferring with the Patient's GD. Doctor did call the patient on Aug 14 and left a voice message, and explained to Patient that none of his work is ever sub-standard, and he is always more than willing to care for his patients and that a refund check would be mailed.This was done prior to receiving this letter from the Revdex.com. The Patient seems to change his mind about what he should be refunded. We on the other hand believe that as we paid "more" than was requested, Patient would be happy. We appreciate your help in this dispute. Thank you.Sincerely,[redacted]