Enclave at Paradise Lane Reviews (1)
Enclave at Paradise Lane Rating
Address: Peoria, Washington, United States, 98922-9500
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To whom it may concern: This letter is in regards to complaint ID #***. We have been in constant communication with Charlene ***She requested that we explain the fees that she was charged and explain why she paid a pet fee if it did not cover her move out chargesCharlene
stated that she felt our charges were excessive and did not agree to themCharlene has been provided pictures/ invoices for all charges. Charlene has a balance of $that is owed to the property. Breakdown of balance: Charlene owed $for the month of January (this included rent, utilities, renter’s insurance, taxes)She only paid $1125.00 *** *** ***
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*** *** *** *** $Final Balance owed to community Based on the pictures I have provided you can see that Charlene’s apartment was not left completely clean which is why she received a $cleaning fee, there were several areas that needed to be painted, holes patched and textured, and drywall repairs made, which is why she was charged $for paint and repairs madeDue to the condition of her drip pans they needed to replaced which totaled $We have our 3rd party vendor come in to inspect carpet, based on what they charge us this is what we charge our residentsI have provided the estimate that they have given us for the unit, which is why Charlene received a $chargeHer final utility bill covered the dates of 12/1/2016-1/25/totaling $68.84. Charlene had a discrepancy with the pet fee vspet depositI explained to her that the pet deposit is refundable and was refunded upon move out whereas her pet fee was nonrefundable.A “pet fee” is simply the admission price to have a pet in the rentalIt does not cover any damagesAs stated in *** *** *** *** ** *** the information was stated in Charlene’s lease under the “animal addendum” and the front page of the lease agreement that the $pet fee she paid would be nonrefundable to her which she signed acknowledging that she understood. Per the desired settlement Charlene ask that I “explain why her pet deposits and fees taken upon move in did not cover all the feesSimple detailed explanations as to where the fees went and why she is being charged addition fees in a detailed statement.” I feel that I have complied with Charlene’s requestI have given a breakdown of her fees, why she was charged them, and explained the pet deposits and fees taken upon move in and why they did not cover all of her move out charges. Below you will find pictures of her unit.I have also attached*** ***
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*** *** Thank you for your attention to this matter. Grace O***Property Manager-Baron PropertiesThe Enclave at ArrowheadWParadise LanePeoria, AZ 85382(o) (f) 623.412.2282***www.enclaveatarrowhead.com