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ENCO Utility Services Reviews (4)

• May 31, 2023

Interruption of services before due date
My family sewer services were also interrupted almost 30 days before the payment due date . Emails that have been sent to ENCO Utility Services or City of Rossville GA Utility Services have been ignored .I have been trying to communicate concerning this issue. I have not received no email response. The management and customer service representatives at the City of Rossville GA Utility Services payment processing center in Chattanooga ,TN are disrespectful ,stereotyping and discriminating against customers. .This is very unprofessional and bad customer service .All customers need to be treated fairly by ENCO Utility Services or City of Rossville GA Utility services regardless of race , age ,medical condition or disability by all utility services companies .

• May 30, 2023

Reasonable payment plans for low income customers
My family with preexisting health conditions are going through stressful hard and were unable to pay a extremely high sewer bill totaling $3423 that was in a 4 month billing period that is questionable. The sewer services were terminated for non payment. They have been without sewer and water services for some time .The representative did not try to make a reasonable low affordable payment plan to prevent their from being service interrupted. There were no mailed reminder paper notices sent out to let them know about the termination of services for non payment. ENCO Utility Services services need to provide low payment plans to keep sewer services active for the health and safety of the customers.

March 17, 2014
Subject: Revdex.com Complaint [redacted] ENCO Utility Services
Customer Information:
[redacted] 
[redacted] [redacted]
Daytime Phone: 4[redacted]
E-mail:...

[redacted]
Complaint Involves:
Service Issues 
Customer’s Statement of the Problem:
ENCO Utility Services is currently providing billing services for the Hamilton County Tennessee Water and Wastewater 
Treatment Authority, but the paper bills that arrive are irregular in nature - changing from month to month, arriving 
anywhere from two weeks before due date to only a few days before due date - and vague in their provision of error 
mediation (I.E. when errors occur there is no mechanism to address or correct those errors. Calls to ENCO Utility Services 
are only directed to bill payment services, not customer service representatives who might be able to correct inaccuracies 
in the billing.) 
Complaint Background:
Problem Occurred: 1/15/2013
Desired Settlement: 
Billing operation must be rectified to provide consistent delivery that gives adequate time to A) respond to any errors and 
B) pay the bill without incurring late fees, and set up a mechanism which will address and CORRECT billing errors in a 
timely fashion.
ENCO Response: 
As [redacted] says in her complaint, ENCO Utility Services provides billing services to this person’s sewer 
service provider, Hamilton County WWTA located in Chattanooga, Tennessee. 
• The services delivered to Hamilton County by ENCO are based on the policies and requirements of 
Hamilton County WWTA. ENCO does not set policy for the WWTA. 
• The water usage data required for ENCO to calculate a sewer bill for the WWTA is delivered to ENCO 
by the Tennessee American Water Company (TAW) via a contract between TAW and Hamilton 
County WWTA. 
• ENCO has no control on this data or the timing of delivery of this information. 
This person is not a customer of ENCO Utility Services. She is a customer of the Hamilton County WWTA. 
The WWTA has a customer service group to handle customer issues relative to their sewer billings. [redacted] 
[redacted]r can reach a customer service representative from the WWTA by calling them at: (423) 209-7808.
[redacted]

Review: ENCO Utility Services is currently providing billing services for the Hamilton County Tennessee Water and Wastewater Treatment Authority, but the paper bills that arrive are irregular in nature - changing from month to month, arriving anywhere from two weeks before due date to only a few days before due date - and vague in their provision of error mediation (I.E. when errors occur there is no mechanism to address or correct those errors. Calls to ENCO Utility Services are only directed to bill payment services, not customer service representatives who might be able to correct inaccuracies in the billing.)Desired Settlement: Billing operation must be rectified to provide consistent delivery that gives adequate time to A) respond to any errors and B) pay the bill without incurring late fees, and set up a mechanism which will address and CORRECT billing errors in a timely fashion.

Business

Response:

March 17, 2014

Subject: Revdex.com Complaint [redacted] ENCO Utility Services

Customer Information:

Daytime Phone: 4[redacted]

E-mail: [redacted]

Complaint Involves:

Service Issues

Customer’s Statement of the Problem:

ENCO Utility Services is currently providing billing services for the Hamilton County Tennessee Water and Wastewater

Treatment Authority, but the paper bills that arrive are irregular in nature - changing from month to month, arriving

anywhere from two weeks before due date to only a few days before due date - and vague in their provision of error

mediation (I.E. when errors occur there is no mechanism to address or correct those errors. Calls to ENCO Utility Services

are only directed to bill payment services, not customer service representatives who might be able to correct inaccuracies

in the billing.)

Complaint Background:

Problem Occurred: 1/15/2013

Desired Settlement:

Billing operation must be rectified to provide consistent delivery that gives adequate time to A) respond to any errors and

B) pay the bill without incurring late fees, and set up a mechanism which will address and CORRECT billing errors in a

timely fashion.

ENCO Response:

As [redacted] says in her complaint, ENCO Utility Services provides billing services to this person’s sewer

service provider, Hamilton County WWTA located in Chattanooga, Tennessee.

• The services delivered to Hamilton County by ENCO are based on the policies and requirements of

Hamilton County WWTA. ENCO does not set policy for the WWTA.

• The water usage data required for ENCO to calculate a sewer bill for the WWTA is delivered to ENCO

by the Tennessee American Water Company (TAW) via a contract between TAW and Hamilton

County WWTA.

• ENCO has no control on this data or the timing of delivery of this information.

This person is not a customer of ENCO Utility Services. She is a customer of the Hamilton County WWTA.

The WWTA has a customer service group to handle customer issues relative to their sewer billings. [redacted]r can reach a customer service representative from the WWTA by calling them at: (423) 209-7808.

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Description: Utility Submetering & Billing

Address: 8141 E Kaiser Blvd #212, Anaheim, California, United States, 92808

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