Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.1.) I would like to understand what conditions we did not meet that were required to exercise my rights under the terms of the warrantyWe were in the store front with police standby by less than hours after death and gave Kelly the medical notes stating that the dog had less than a 50% chance of survival even with continued care and the dog was having hypoglycemic seizures even after infusion of dextrose.2.) We were not given CVI at time of purchase nor were we given CVI after entering the store after the dogs deathWe asked for copy at that time and they could not locate the paper work3.) We were not given the dogs health history at time of purchase (CVI)I have a recorded voice message from store owner admitting to fact that they most recently found CVI and will mail to usThere was no disclosure of health history prior to time of purchase leaving any signed warranty null and void.Full payment of dog and all vet expenses are expected at this time Total $3, Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11879689, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] In response to Miss J [redacted] lack of effort to explain anything, first and foremost I would like to say that relation of employee to the owner and years of experience are by no means relevant, especially when the motive is to make a saleThat being said, Id very much so like to point out that a great majority, if not all of the figures given by Miss Janas are incorrectThe initial hand written checks given the day of purchase were for the amount of $155.78, there were My monthly payment that came out of my checking account automatically every month was for the amount of $There were payments pulled from my account before I made a call to FlexPay to pay off my duesI have bank statements to back up all those amounts available on requestThe foolish assumption that Janas made that a phone call was never placed to FlexPay was also incorrectLuckily in companies have implemented a very fine tracking on customer service callsThis means that not only are there time stamps for my calls made and duration of conversation, but theres also recording of full conversations between myself and the operatorFurther more, Id like to add that at no point in time did I ever state that my contract "disappeared", However I did state that the email-sent contract was strategically set to expireI still have the original email sent on July 11, at 7:06PMWhen the link located in the email is clicked, you are lead to a page that says "Unable to locate contact"Email WITH link can be forwarded at requestWith the demeanor and obvious lack of organization or lack of care in this disputeI would only be lead to believe that it's not very likely that associates at puppy world are relaying all the information they need to at time of purchase if the manager can't even gather correct information with time givenId also like to reiterate, to this day, figures given by puppy world still do not match my bank statementsThis should be alarmingIf not handled, further action beyond this outlet WILL be taken Regards, Allen B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.1.) I would like to understand what conditions we did not meet that were required to exercise my rights under the terms of the warrantyWe were in the store front with police standby by less than hours after death and gave Kelly the medical notes stating that the dog had less than a 50% chance of survival even with continued care and the dog was having hypoglycemic seizures even after infusion of dextrose.2.) We were not given CVI at time of purchase nor were we given CVI after entering the store after the dogs deathWe asked for copy at that time and they could not locate the paper work3.) We were not given the dogs health history at time of purchase (CVI)I have a recorded voice message from store owner admitting to fact that they most recently found CVI and will mail to usThere was no disclosure of health history prior to time of purchase leaving any signed warranty null and void.Full payment of dog and all vet expenses are expected at this time Total $3, Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11879689, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] In response to Miss J [redacted] lack of effort to explain anything, first and foremost I would like to say that relation of employee to the owner and years of experience are by no means relevant, especially when the motive is to make a saleThat being said, Id very much so like to point out that a great majority, if not all of the figures given by Miss Janas are incorrectThe initial hand written checks given the day of purchase were for the amount of $155.78, there were My monthly payment that came out of my checking account automatically every month was for the amount of $There were payments pulled from my account before I made a call to FlexPay to pay off my duesI have bank statements to back up all those amounts available on requestThe foolish assumption that Janas made that a phone call was never placed to FlexPay was also incorrectLuckily in companies have implemented a very fine tracking on customer service callsThis means that not only are there time stamps for my calls made and duration of conversation, but theres also recording of full conversations between myself and the operatorFurther more, Id like to add that at no point in time did I ever state that my contract "disappeared", However I did state that the email-sent contract was strategically set to expireI still have the original email sent on July 11, at 7:06PMWhen the link located in the email is clicked, you are lead to a page that says "Unable to locate contact"Email WITH link can be forwarded at requestWith the demeanor and obvious lack of organization or lack of care in this disputeI would only be lead to believe that it's not very likely that associates at puppy world are relaying all the information they need to at time of purchase if the manager can't even gather correct information with time givenId also like to reiterate, to this day, figures given by puppy world still do not match my bank statementsThis should be alarmingIf not handled, further action beyond this outlet WILL be taken Regards, Allen B***