Encon Group Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution may be satisfactory to me. I...

understand that DJO has recovered many accounts from their collection agency only after recently discovering that they NEVER billed these clients and in some cases Never billed their respective health plans.  I will wait for the business to perform this action and, if it does, may consider this complaint partially resolved if there is a satisfactory resolution by Mr. [redacted].  I have attempted in the past to contact Mr. [redacted] directly as his phone number is listed on other Revdex.com complaints and found that the phone number listed has been disconnected.  So we will see if he calls and listen to his rationale. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have placed this claim on hold while investigating. I have contacted Ms. [redacted] and ensured her this would be resolved immediately.

We apologize for the delay in our response as it took some time to investigate this matter and conduct our due diligence. As a result of your input and the findings from our review, we have voided the balance on your account and will issue any applicable refunds.  We regret any...

inconvenience to you that this matter may have caused. Sincerely, DJO

This account is resolved.   We were missing the [redacted] ID# for the patient. We spoke with her on 4/23/18 where she provided the ID#. I advised I would update and bill to [redacted] and also closed collections and requested this be deleted from her credit history. She was pleased and...

understands she may receive a bill once insurance processes the claim juts depending on her benefits.

We will immediately investigate this and I will personally respond to Mr. [redacted].

Dear Revdex.com,
Attached
please find our determination to [redacted]'s concerns regarding her DJO Global
account. Complaints are never a simple issue as there are usually many factors
that need to be considered. We make our best effort to understand the patient's
perspective, as...

well as the perspective of others who may have been involved.
Our goal is to resolve patient complaints promptly and in an unbiased manner.
Sincerely,
DJO Patient
Advocate TeamDear [redacted],This letter confirms receipt of your correspondence submitted to the BetterBusiness Bureau. We have carefully reviewed your account and the issues you haveraised. We regret any inconvenience you may have experienced and your accountbalance for your Wrist Support will be credited in full and your remaining balancewill be $0. Your account will be retracted from collections. Please allow at least 7days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompany. We value your input and use all such feedback in our continuousimprovement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team

I will connect directly with this correspondent to explain the truth about what is being assumed.[redacted]DJO Global

We are so sorry for the mix up! Some claims were inadvertently sent to [redacted] before regular patient statements were delivered. Rest assured, nothing has damaged any credit as a result. Please just contact [redacted] and they will ensure the claim is settled appropriately.  For any additional...

questions or concerns please feel free to reach out to me at DJO.[redacted].[redacted]@djoglobal.com

We are investing the possible duplicate payment right away! I will personally respond to the patient and follow up with confirmation.[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have not received the requested copy that they say they have sent. I have called them 4 times thus far requesting this and have confirmed my address with them each time. Each time they say, "oh sorry! We see you requested it, but it didn't end up getting sent." So, I have still not received it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will review this claim immediately and respond to both the Revdex.com and the patient directly.

Dear Revdex.com Associate,Attached please find our determnation letter and response to [redacted]'s concerns.We strive to ensure that
all of our customers have favorable experiences with our company.  We
value your input and use all such feedback in our continuous improvement
efforts. ...

We strive to ensure that
all of our customers have favorable experiences with our company.  We
value your input and use all such feedback in our continuous improvement
efforts.  Sincerely,DJO Global Patient Advocate Team[redacted]August 5, 2015 [redacted] RE: Patient Account Number [redacted] Dear [redacted], This letter confirms receipt of your correspondence with the Revdex.com of San Diego Count. We have carefully reviewed your account and the issues you have raised. We regret any inconvenience you may have experienced and your account balance for your Semi Rigid Cervical Collar will be credited in full and your remaining balance will be $0. We will also reverse our claim with your insurance. Please allow at least 7 days for this adjustment to be reflected on your DJO account statement. We strive to ensure that all of our customers have favorable experiences with our company. We value your input and use all such feedback in our continuous improvement efforts. Thank you for choosing DJO. We wish you all the best. Sincerely, DJO Global Patient Advocate Team

We will be sending a new statement for the owed amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My problem is NOT the price, it is that I was scammed into signing a paper for your company without being given any information whatsoever and then billed out of nowhere for something I believed I had paid for on site at the office. Had I known it costed even a little bit outside of insurance I would have refused it - I have no need for it. What bothers me is the predatory practice of not being upfront with the customer about the product. Your company was not upfront at all. I had NO IDEA until it was too late to do anything. Had you even had the customer service directive to contact me within ten days I would have long since returned it, but you chose to wait until it was past your supposed policy time. This is unfair and predatory.]
Regards,
[redacted]

I have since spoken to Mr. [redacted] and as of this morning, everything should be resolved. I have also expressed to Mr. [redacted] how sorry we are for the inconvenience! [redacted]DJO Global

To whom it may concern, I received an email...

from DJO stating that a mistake was made and that they blamed the doctor's office (This Visit Urgent Care) for the error.  When I contacted This Visit Urgent Care, they said DJO handles it's own billing directly and that it was their fault.  Either way, DJO didn't put forth any effort to try to contact me or question me about the bill.  They also never filed the bill with my insurance company, which is the absolute first thing they should I have done.  My insurance still has not been billed.  In the email I received from them yesterday, they're still saying I owe them the $67+.  I am not paying anything until my insurance is billed correctly.  I also want a written and signed letter from the company showing they assure me that there has been/will not be any negative credit reporting against me.  And judging by the Revdex.com rating and number of complaints against this company, it looks like I'm not the first to have issues with the way they do business. [redacted]

We have the team exploring this claim now and we will respond directly to the patient.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. i am glad the company intends to improve communications to ensure that clinicians will explain what patients are signing. That is the most important thing, and I feel as if the company did read and understand my complaint this time around, as compared to the first response in which they did not respond to that concern.
Regards,
[redacted]