DO NOT USE THIS PLACE!! He took my 50% deposit check and 50% on card, over $for complete installWas supposed to do the complete install next day, never showed and stalled me with excuses for days (to run out the day FL cooling off rule) The owner is now in jail again (check pinellas county who's in jail of owners name) I'm praying to get my money back Word to wise, stupid of me, do not ever pay until job is complete
$4,cooling/heating system was improperly installedCooling stopped working after two yearsCompany refused to check for leaks I paid Encore Air $4,for new Mitsubishi mini split cooling/heating system on Jan22, Cooling system stopped working after one yearA technician recharged the unit with coolant for $on September 5, Cooling system stopped working for the second time one year laterKevin (repairman) recharged system with coolant again for $on March 4, Kevin said it was "not uncommon" for units to lose coolant, refused to do a leak check, and suggested I "wait and see." Cooling system stopped working for the third time in March I called a different company who, after an inspection, said Encore Air had not installed the unit properlyThey found a leak and said that simply adding more coolant could damage the unit if air had gotten into the systemThey also said the unit was improperly wiredThe tubing and connections were pr
Duck work not installed correct, Air is leaking into the attic, we are breathing dust from the attic I call 05/31/told the answering services that I had problems with condenstation leaking from a air vent, and air was leaking from the vent into the attic, They never called back.I called on 6-9-same thing was told someone would call back, on 6-10-I called again and told them the same thing, they never called backI told them I was going to to file a complaint they said ok I will add it to the file They scammed me out of the work preformed is faulty and we are still breathing dust in the airMy wife has breathing problems, and its getting worse at the air keeps flowing into the attic and coming out dustyVery Rude, Even when they first came out the tech told me he was able to do the job, I called the office the women told me that James the owner built his confindece and they would be back tomorrow to do the work, they came, now I have dust in air, They wont return my
In one word "RUN" As with every other situation you should do your homework firstCheck things out through the Revdex.com and Pinellas County Clerk of Courts, criminal recordsAlso look at the states DPBR websiteAfter viewing those two sites, if you don't run, you're crazy My experience started May 11th 2018, that is when I contacted James Mvia email on his website, the next morning I signed the contract and later that day his employee and employees wife showed up to do the installNo company vehicles showed up to my house, certainly non like are shown on the company websiteJust the installers personal truck There were numerous issues with the air conditioning system it had to be remedied on the following Tuesday After the install was done, the AC system in my attic was resting on my ceiling rafters and it vibrated so loudly we could not sleep in the house When the installer was done installing all the parts together he just filled the system with Freon without doing the proper system flush or required evacuation that is required by industry standardsIt took dats for him to return to solve those issues June 15th I contacted James Monce again to find out when he was going to have the city of St Pete do the inspection Come to find out he never pulled the required building permits to do the installation When he finally pulled the permits, and the inspection was done, it failed He said the city inspectors are incompetent and don't know what's going on Several weeks later his employee finally returned and did the needed repairs to make the system pass Now in the middle of August I am having issues with the system not working correctly and he is nowhere to be found and will not return my text messages or phone calls His website looks really nice talking about running a family business and showing nice company vehicles Non of those vehicles never showed up to my property instead his installer came in a beat up old truck and James drove an old Suzuki carNo company signs or logos to be seen I could go into a great deal more detail about the things I deal with from his employee and James, but I do not see the pointTake the time and look contractors up online, so many of them are unlicensed and uninsured At the time my installation was done, according to the Revdex.com website, he was unlicensedAlso take the time to look at The state board for other license and insurance questions for James Mand other companiesDo your homework first!!!! Like I said in the beginning, save yourself a great deal of grief and RUN away from this guy and his company There are so many other companies that are licensed and insured and do good workChoose one of those InsteadDo your home work, look the company and company owner up on line FIRST!!!! Google is a wonderful resource for finding all this informationUse it
Unable to contact this company from any of the advertised phone numbers Even the sales repsCell phone...phones are all out of service ? I need service on a new air conditioning unit they installed in Jan 14-19-I have a loud noise at times coming from the condenser unit that they also installedI also have some shut off problems with the installed thermostat .its been impossible to contact them ....non of the listed phone numbers work
Unable to contact this company from any of the advertised phone numbers Even the sales repsCell phone...phones are
all out of service ?
I need service on a new air conditioning unit they installed in Jan 14-19-I have a loud noise at times coming from the condenser unit that they also installedI also have some shut off problems with the installed thermostat .its been impossible to contact them ....non of the listed phone numbers work
Encore Air did not pull permits to do the work in my home They did not install the correct equipment and ruined my duct work by squishing it
April they installed air conditioning without pulling a permit and it would not have passed inspectionWe are now having to have all of our duct work repaired due to work they performed and squished the duct work in the process of laying down PVC piping
This business is still taking calls as if they are servicing clients after having license pulled but no return calls from business to any clients
Encore Air has not returned any calls for service as I am trying to get my unit repaired that they installedBeen calling for almost weeks, no return callsBut the answering service that they use is still taking calls from people like me saying that they will call back to schedule the repairOnly after going to the Revdex.com website have I found that the license has been pulled for that business Now I understand better why they are not returning any callsBut the call service does not tell you any of that information, only that they will call to schedule the repair
AC stopped working after years, both indoor and outdoor fans not workingCalled multiple times, as we have a warranty with them, no answers
AC stopped working after years and we have called multiple times to have them come look at the unit, we have a warranty with them, and no one picks up the phone or returns our calls and we can't leave a voicemail because it's fullStarted on 3/6/2017, we had to bring another AC company to look at and diagnose the issue and they say the fans need to be replaced$for the indoor, $for the outdoorWe still have the warranty we agreed upon
They also owe us $150, a maintenance charge that we paid so they would come check the unit twice a year which they never did
In one word "RUN"
As with every other situation you should do your homework firstCheck things out through the Revdex.com and Pinellas County Clerk of Courts, criminal recordsAlso look at the states DPBR websiteAfter viewing those two sites, if you don't run, you're crazy
My experience started May 11th 2018, that is when I contacted James Mvia email on his website, the next morning I signed the contract and later that day his employee and employees wife showed up to do the installNo company vehicles showed up to my house, certainly non like are shown on the company websiteJust the installers personal truck
There were numerous issues with the air conditioning system it had to be remedied on the following Tuesday After the install was done, the AC system in my attic was resting on my ceiling rafters and it vibrated so loudly we could not sleep in the house When the installer was done installing all the parts together he just filled the system with Freon without doing the proper system flush or required evacuation that is required by industry standardsIt took dats for him to return to solve those issues
June 15th I contacted James Monce again to find out when he was going to have the city of St Pete do the inspection Come to find out he never pulled the required building permits to do the installation When he finally pulled the permits, and the inspection was done, it failed
He said the city inspectors are incompetent and don't know what's going on
Several weeks later his employee finally returned and did the needed repairs to make the system pass
Now in the middle of August I am having issues with the system not working correctly and he is nowhere to be found and will not return my text messages or phone calls
His website looks really nice talking about running a family business and showing nice company vehicles Non of those vehicles never showed up to my property instead his installer came in a beat up old truck and James drove an old Suzuki carNo company signs or logos to be seen
I could go into a great deal more detail about the things I deal with from his employee and James, but I do not see the pointTake the time and look contractors up online, so many of them are unlicensed and uninsured At the time my installation was done, according to the Revdex.com website, he was unlicensedAlso take the time to look at The state board for other license and insurance questions for James Mand other companiesDo your homework first!!!!
Like I said in the beginning, save yourself a great deal of grief and RUN away from this guy and his company There are so many other companies that are licensed and insured and do good workChoose one of those InsteadDo your home work, look the company and company owner up on line FIRST!!!! Google is a wonderful resource for finding all this informationUse it
I have emailed and tried calling for service on a unit installed year agoNo answers! Phone listed was full, will no longer take messagesCan not
Purchased July
Representative James *** - owner
Paid $6,for complete handler, condensor, duct work, etcand a service contract
$4,cooling/heating system was improperly installedCooling stopped working after two yearsCompany refused to check for leaks
I paid Encore Air $4,for new Mitsubishi mini split cooling/heating system on Jan22, Cooling system stopped working after one yearA technician recharged the unit with coolant for $on September 5, Cooling system stopped working for the second time one year laterKevin (repairman) recharged system with coolant again for $on March 4, Kevin said it was "not uncommon" for units to lose coolant, refused to do a leak check, and suggested I "wait and see." Cooling system stopped working for the third time in March I called a different company who, after an inspection, said Encore Air had not installed the unit properlyThey found a leak and said that simply adding more coolant could damage the unit if air had gotten into the systemThey also said the unit was improperly wiredThe tubing and connections were pr
Encore installed my AC system without permit or inspectionNow the building depart is sending me notice that I must obtain this permit
AC system install in 2014, ton Tempstar brandI didn't save some of these items to submit since it's been over years ago
I am very happy with the work performed by Encore AirThey are not out of business as this listing here on the Revdex.com website allegesThe owner broke his back last year and is recoveredI researched different contractor quotes and albeit Encores wasn't the lowest but I chose them because they were the most professional an courteousThis business' license is active and being a second home for us I researched all three of the companies I received quotes fromI came to your website to write a positive review and saw it was listed as closedJames was very professional as was his employees who performed the installI have already referred them to a friend
Unable to contact this company from the advertised phone numbersCalled everyday for a week not able to reach anyone but answering service
I need service on a new air conditioning unit they installed in March 19, Air condition is leaking ALREADY within a yearRidiculousI also have some shut off problems with the installed thermostat .its been impossible to contact them ....non of the listed phone numbers work I have paid $for this new ac/hvac system And need it to be operating properly
We were purposely and intentionally targeted as a handicap disabled combat veteran and charged for goods and services never provided-causing a danger
On 72114,our AC unit brokeWe made an inquiry on line and this company immediately respondedThey gave us a quote for $5747, and told us we needed new everything from compressor to new unit They ordered and installed everything, when we asked why no permit was pulled, they insisted that none was needed to change the unit
In July 2015, they came and charged us again for a "service call"Twice this year we had a catastrophic ceiling collapse, the lights have fallen, electric sparks due to water damage and unit gone dead We called the first time and was ignored to the point that we repaired the ceiling our self Yet again today, we had the same situation and overtime we call them to repair the large dangerous- health hazard situation, yet they ignore our calls and fail to correct their mistake This recently collapse as we rac
Duck work not installed correct, Air is leaking into the attic, we are breathing dust from the attic
I call 05/31/told the answering services that I had problems with condenstation leaking from a air vent, and air was leaking from the vent into the attic, They never called back.I called on 6-9-same thing was told someone would call back, on 6-10-I called again and told them the same thing, they never called backI told them I was going to to file a complaint they said ok I will add it to the file They scammed me out of the work preformed is faulty and we are still breathing dust in the airMy wife has breathing problems, and its getting worse at the air keeps flowing into the attic and coming out dustyVery Rude, Even when they first came out the tech told me he was able to do the job, I called the office the women told me that James the owner built his confindece and they would be back tomorrow to do the work, they came, now I have dust in air, They wont return my
I am trying to reach the company for a resolution and have been unable to reach them
I am selling my house and we are unable to find that Encore Air pulled a permitThey also installed a hurricane pad when they installed my unit and the pad is shifting and leaning which can cause damage to my system
No customer service contact from company after several attempts to fix issues
In late we paid a good sum to have an air handler and outside compressor unit installed (handler was in garage attic space)Less than two years later we notice a large leak in the garage ceilingWe knew enough to drain the pan but called for a service person to come see why the condenser did not react to the kill switchNo responseNo callNo communicationWe cleaned up the messFinally, nearly a week later, a rep came out at the end of his day with a very bad attitude and revealed that the kill switch had been installed improperlyHe said he fixed itI went in the crawl space to check and asked him to make it even lowerHe gave me more attitude but lowered it furtherIt cost us nearly $to have the repairs to the ceiling madeWhen we called to inquire about being reimbursed because it was THEIR error ~ again, no response, no contact, no communicationLess than a month later, the entire
DO NOT USE THIS PLACE!! ... He took my 50% deposit check and 50% on card, over $7200 for complete install. Was supposed to do the complete install next day, never showed and stalled me with excuses for 3 days (to run out the 3 day FL cooling off rule). The owner is now in jail again (check pinellas county who's in jail of owners name) I'm praying to get my money back. Word to wise, stupid of me, do not ever pay until job is complete.
DO NOT USE THIS PLACE!! He took my 50% deposit check and 50% on card, over $for complete installWas supposed to do the complete install next day, never showed and stalled me with excuses for days (to run out the day FL cooling off rule) The owner is now in jail again (check pinellas county who's in jail of owners name) I'm praying to get my money back Word to wise, stupid of me, do not ever pay until job is complete
$4,cooling/heating system was improperly installedCooling stopped working after two yearsCompany refused to check for leaks I paid Encore Air $4,for new Mitsubishi mini split cooling/heating system on Jan22, Cooling system stopped working after one yearA technician recharged the unit with coolant for $on September 5, Cooling system stopped working for the second time one year laterKevin (repairman) recharged system with coolant again for $on March 4, Kevin said it was "not uncommon" for units to lose coolant, refused to do a leak check, and suggested I "wait and see." Cooling system stopped working for the third time in March I called a different company who, after an inspection, said Encore Air had not installed the unit properlyThey found a leak and said that simply adding more coolant could damage the unit if air had gotten into the systemThey also said the unit was improperly wiredThe tubing and connections were pr
Duck work not installed correct, Air is leaking into the attic, we are breathing dust from the attic I call 05/31/told the answering services that I had problems with condenstation leaking from a air vent, and air was leaking from the vent into the attic, They never called back.I called on 6-9-same thing was told someone would call back, on 6-10-I called again and told them the same thing, they never called backI told them I was going to to file a complaint they said ok I will add it to the file They scammed me out of the work preformed is faulty and we are still breathing dust in the airMy wife has breathing problems, and its getting worse at the air keeps flowing into the attic and coming out dustyVery Rude, Even when they first came out the tech told me he was able to do the job, I called the office the women told me that James the owner built his confindece and they would be back tomorrow to do the work, they came, now I have dust in air, They wont return my
In one word "RUN" As with every other situation you should do your homework firstCheck things out through the Revdex.com and Pinellas County Clerk of Courts, criminal recordsAlso look at the states DPBR websiteAfter viewing those two sites, if you don't run, you're crazy My experience started May 11th 2018, that is when I contacted James Mvia email on his website, the next morning I signed the contract and later that day his employee and employees wife showed up to do the installNo company vehicles showed up to my house, certainly non like are shown on the company websiteJust the installers personal truck There were numerous issues with the air conditioning system it had to be remedied on the following Tuesday After the install was done, the AC system in my attic was resting on my ceiling rafters and it vibrated so loudly we could not sleep in the house When the installer was done installing all the parts together he just filled the system with Freon without doing the proper system flush or required evacuation that is required by industry standardsIt took dats for him to return to solve those issues June 15th I contacted James Monce again to find out when he was going to have the city of St Pete do the inspection Come to find out he never pulled the required building permits to do the installation When he finally pulled the permits, and the inspection was done, it failed He said the city inspectors are incompetent and don't know what's going on Several weeks later his employee finally returned and did the needed repairs to make the system pass Now in the middle of August I am having issues with the system not working correctly and he is nowhere to be found and will not return my text messages or phone calls His website looks really nice talking about running a family business and showing nice company vehicles Non of those vehicles never showed up to my property instead his installer came in a beat up old truck and James drove an old Suzuki carNo company signs or logos to be seen I could go into a great deal more detail about the things I deal with from his employee and James, but I do not see the pointTake the time and look contractors up online, so many of them are unlicensed and uninsured At the time my installation was done, according to the Revdex.com website, he was unlicensedAlso take the time to look at The state board for other license and insurance questions for James Mand other companiesDo your homework first!!!! Like I said in the beginning, save yourself a great deal of grief and RUN away from this guy and his company There are so many other companies that are licensed and insured and do good workChoose one of those InsteadDo your home work, look the company and company owner up on line FIRST!!!! Google is a wonderful resource for finding all this informationUse it
Unable to contact this company from any of the advertised phone numbers Even the sales repsCell phone...phones are all out of service ? I need service on a new air conditioning unit they installed in Jan 14-19-I have a loud noise at times coming from the condenser unit that they also installedI also have some shut off problems with the installed thermostat .its been impossible to contact them ....non of the listed phone numbers work
Unable to contact this company from any of the advertised phone numbers Even the sales repsCell phone...phones are
all out of service ?
I need service on a new air conditioning unit they installed in Jan 14-19-I have a loud noise at times coming from the condenser unit that they also installedI also have some shut off problems with the installed thermostat .its been impossible to contact them ....non of the listed phone numbers work
Encore Air did not pull permits to do the work in my home They did not install the correct equipment and ruined my duct work by squishing it
April they installed air conditioning without pulling a permit and it would not have passed inspectionWe are now having to have all of our duct work repaired due to work they performed and squished the duct work in the process of laying down PVC piping
This business is still taking calls as if they are servicing clients after having license pulled but no return calls from business to any clients
Encore Air has not returned any calls for service as I am trying to get my unit repaired that they installedBeen calling for almost weeks, no return callsBut the answering service that they use is still taking calls from people like me saying that they will call back to schedule the repairOnly after going to the Revdex.com website have I found that the license has been pulled for that business Now I understand better why they are not returning any callsBut the call service does not tell you any of that information, only that they will call to schedule the repair
AC stopped working after years, both indoor and outdoor fans not workingCalled multiple times, as we have a warranty with them, no answers
AC stopped working after years and we have called multiple times to have them come look at the unit, we have a warranty with them, and no one picks up the phone or returns our calls and we can't leave a voicemail because it's fullStarted on 3/6/2017, we had to bring another AC company to look at and diagnose the issue and they say the fans need to be replaced$for the indoor, $for the outdoorWe still have the warranty we agreed upon
They also owe us $150, a maintenance charge that we paid so they would come check the unit twice a year which they never did
In one word "RUN"
As with every other situation you should do your homework firstCheck things out through the Revdex.com and Pinellas County Clerk of Courts, criminal recordsAlso look at the states DPBR websiteAfter viewing those two sites, if you don't run, you're crazy
My experience started May 11th 2018, that is when I contacted James Mvia email on his website, the next morning I signed the contract and later that day his employee and employees wife showed up to do the installNo company vehicles showed up to my house, certainly non like are shown on the company websiteJust the installers personal truck
There were numerous issues with the air conditioning system it had to be remedied on the following Tuesday After the install was done, the AC system in my attic was resting on my ceiling rafters and it vibrated so loudly we could not sleep in the house When the installer was done installing all the parts together he just filled the system with Freon without doing the proper system flush or required evacuation that is required by industry standardsIt took dats for him to return to solve those issues
June 15th I contacted James Monce again to find out when he was going to have the city of St Pete do the inspection Come to find out he never pulled the required building permits to do the installation When he finally pulled the permits, and the inspection was done, it failed
He said the city inspectors are incompetent and don't know what's going on
Several weeks later his employee finally returned and did the needed repairs to make the system pass
Now in the middle of August I am having issues with the system not working correctly and he is nowhere to be found and will not return my text messages or phone calls
His website looks really nice talking about running a family business and showing nice company vehicles Non of those vehicles never showed up to my property instead his installer came in a beat up old truck and James drove an old Suzuki carNo company signs or logos to be seen
I could go into a great deal more detail about the things I deal with from his employee and James, but I do not see the pointTake the time and look contractors up online, so many of them are unlicensed and uninsured At the time my installation was done, according to the Revdex.com website, he was unlicensedAlso take the time to look at The state board for other license and insurance questions for James Mand other companiesDo your homework first!!!!
Like I said in the beginning, save yourself a great deal of grief and RUN away from this guy and his company There are so many other companies that are licensed and insured and do good workChoose one of those InsteadDo your home work, look the company and company owner up on line FIRST!!!! Google is a wonderful resource for finding all this informationUse it
I have emailed and tried calling for service on a unit installed year agoNo answers! Phone listed was full, will no longer take messagesCan not
Purchased July
Representative James *** - owner
Paid $6,for complete handler, condensor, duct work, etcand a service contract
$4,cooling/heating system was improperly installedCooling stopped working after two yearsCompany refused to check for leaks
I paid Encore Air $4,for new Mitsubishi mini split cooling/heating system on Jan22, Cooling system stopped working after one yearA technician recharged the unit with coolant for $on September 5, Cooling system stopped working for the second time one year laterKevin (repairman) recharged system with coolant again for $on March 4, Kevin said it was "not uncommon" for units to lose coolant, refused to do a leak check, and suggested I "wait and see." Cooling system stopped working for the third time in March I called a different company who, after an inspection, said Encore Air had not installed the unit properlyThey found a leak and said that simply adding more coolant could damage the unit if air had gotten into the systemThey also said the unit was improperly wiredThe tubing and connections were pr
Encore installed my AC system without permit or inspectionNow the building depart is sending me notice that I must obtain this permit
AC system install in 2014, ton Tempstar brandI didn't save some of these items to submit since it's been over years ago
I am very happy with the work performed by Encore AirThey are not out of business as this listing here on the Revdex.com website allegesThe owner broke his back last year and is recoveredI researched different contractor quotes and albeit Encores wasn't the lowest but I chose them because they were the most professional an courteousThis business' license is active and being a second home for us I researched all three of the companies I received quotes fromI came to your website to write a positive review and saw it was listed as closedJames was very professional as was his employees who performed the installI have already referred them to a friend
Unable to contact this company from the advertised phone numbersCalled everyday for a week not able to reach anyone but answering service
I need service on a new air conditioning unit they installed in March 19, Air condition is leaking ALREADY within a yearRidiculousI also have some shut off problems with the installed thermostat .its been impossible to contact them ....non of the listed phone numbers work I have paid $for this new ac/hvac system And need it to be operating properly
We were purposely and intentionally targeted as a handicap disabled combat veteran and charged for goods and services never provided-causing a danger
On 72114,our AC unit brokeWe made an inquiry on line and this company immediately respondedThey gave us a quote for $5747, and told us we needed new everything from compressor to new unit They ordered and installed everything, when we asked why no permit was pulled, they insisted that none was needed to change the unit
In July 2015, they came and charged us again for a "service call"Twice this year we had a catastrophic ceiling collapse, the lights have fallen, electric sparks due to water damage and unit gone dead We called the first time and was ignored to the point that we repaired the ceiling our self Yet again today, we had the same situation and overtime we call them to repair the large dangerous- health hazard situation, yet they ignore our calls and fail to correct their mistake This recently collapse as we rac
Duck work not installed correct, Air is leaking into the attic, we are breathing dust from the attic
I call 05/31/told the answering services that I had problems with condenstation leaking from a air vent, and air was leaking from the vent into the attic, They never called back.I called on 6-9-same thing was told someone would call back, on 6-10-I called again and told them the same thing, they never called backI told them I was going to to file a complaint they said ok I will add it to the file They scammed me out of the work preformed is faulty and we are still breathing dust in the airMy wife has breathing problems, and its getting worse at the air keeps flowing into the attic and coming out dustyVery Rude, Even when they first came out the tech told me he was able to do the job, I called the office the women told me that James the owner built his confindece and they would be back tomorrow to do the work, they came, now I have dust in air, They wont return my
I am trying to reach the company for a resolution and have been unable to reach them
I am selling my house and we are unable to find that Encore Air pulled a permitThey also installed a hurricane pad when they installed my unit and the pad is shifting and leaning which can cause damage to my system
No customer service contact from company after several attempts to fix issues
In late we paid a good sum to have an air handler and outside compressor unit installed (handler was in garage attic space)Less than two years later we notice a large leak in the garage ceilingWe knew enough to drain the pan but called for a service person to come see why the condenser did not react to the kill switchNo responseNo callNo communicationWe cleaned up the messFinally, nearly a week later, a rep came out at the end of his day with a very bad attitude and revealed that the kill switch had been installed improperlyHe said he fixed itI went in the crawl space to check and asked him to make it even lowerHe gave me more attitude but lowered it furtherIt cost us nearly $to have the repairs to the ceiling madeWhen we called to inquire about being reimbursed because it was THEIR error ~ again, no response, no contact, no communicationLess than a month later, the entire
DO NOT USE THIS PLACE!! ... He took my 50% deposit check and 50% on card, over $7200 for complete install. Was supposed to do the complete install next day, never showed and stalled me with excuses for 3 days (to run out the 3 day FL cooling off rule). The owner is now in jail again (check pinellas county who's in jail of owners name) I'm praying to get my money back. Word to wise, stupid of me, do not ever pay until job is complete.