Encore Companies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

After reviewing the complaint dated April 26, 2016, in regards to Mr [redacted] experience with his Massage Envy gift card, we have found the error and resolved it with Mr [redacted] directlyWe understand Mr [redacted] frustration, after resolving the issue and discussing it with him, he seemed pleased and has decided to use his gift cardAccordingly, we consider this complaint resolved to the satisfaction of both parties and respectfully request that the complaint be closed Sincerely, Jaimie S [redacted] Manager, Field Operations and Communications Encore Companies

We are in contact with the customer directly and are working to resolve this to their satisfactionThank you,
Jaimie S*Manager, Field Operations and Communications Encore Companies

Re: ID#: [redacted] After reviewing the complaint in regards to Ms
"line-height: 1em background: white;">[redacted] account with Massage Envy Moon Valley, we have reached out to Ms[redacted] directly and resolved the issueShe has expressed that she is satisfied with the resolutionAccordingly, we consider this complaint resolved to the satisfaction of both parties and respectfully request that the complaint be closed. Sincerely, [redacted] Manager, Field Operations and Communications Encore Companies [redacted]@envyaz.com [redacted] Phoenix, AZ

November 5th, 2014 Revdex.com [redacted] 
[redacted] Re: ID#: 10276661 When [redacted] joined our Phoenix, Arizona location she entered into a legally binding contract with Massage Envy (DBA...

Encore Companies). The company’s cancellation policy is clearly stated in the contract. In addition to signing the contract, Massage Envy requires its members to initial the paragraph specifically relating to the company’s cancellation policy, which includes a 3-day grace period for cancellation. [redacted] initialed said paragraph affirming that she had read, understood, and agreed to the terms. Accordingly, I am unsure of how [redacted] 
[redacted] thinks we misrepresented this information as she states in her complaint. We understand [redacted]'s frustration and we are willing to assist her however we can. We wish to resolve this matter to the satisfaction of both parties. We are committed to the wellness of our customers and clearly we did not satisfy her intent on well-being. Accordingly, we consider this complaint resolved to the satisfaction of both parties and respectfully request that the complaint be closed. Sincerely, 
[redacted] Area Operations Manager Massage Envy, Encore Companies

Dear [redacted],
When Ms. [redacted] joined our [redacted] location she entered into a legally binding contract 
with [redacted] (DBA Encore Companies). The company’s cancellation policy is clearly stated in the contract. 
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In addition to signing the contract, [redacted] requires its members to initial the paragraph specifically 
relating to the company’s cancellation policy. Ms. [redacted] initialed said paragraph affirming that she 
had read, understood, and agreed to the terms. Accordingly, I am unsure of how Ms. [redacted] thinks we 
misrepresented this information as she states in her complaint.
We have no record of Ms. [redacted]'s request to cancel her membership. As she states in her complaint 
Ms. [redacted] sent a certified letter requesting to cancel her membership as outlined in the cancelation 
clause of her contract. However, the request was sent outside of the three day cancellation period outlined in her 
contract with us.
We sympathize with Ms. [redacted]'s health difficulties and we are willing to assist her however we can. 
We wish to resolve this matter to the satisfaction of both parties. Ms. [redacted] was clearly outside of 
the allowed cancelation period of her contract when we received her letter. However, we are committed to the 
wellness of our customers and clearly we did not satisfy her intent on well-being. Therefore, in an effort to reach 
a mutually acceptable resolution, we are willing to accept Ms. [redacted]'s cancellation and her membership 
with [redacted] will be terminated. Accordingly, we consider this complaint resolved to the satisfaction of both 
parties and respectfully request that the complaint be closed. 
Sincerely,
[redacted] 
Area Operations Manager
[redacted], Encore Companies
Office: 602-633-1177 x 206
[email protected]

Re: ID#: [redacted]We understand Ms. [redacted] is frustrated about our appointment cancellation policy. We are committed to the wellness of our customers and clearly we did not satisfy her intent on well-being. We have contacted Ms. [redacted] directly and understand that we have resolved the...

situation to her satisfaction. Accordingly, we consider this complaint resolved and respectfully request that the complaint be closed. Sincerely,[redacted]Manager, Field Operations and CommunicationsEncore Companies

We are reaching out to the customer directly and will send a formal response once this is resolved.Thank you,[redacted]Area Operations Manager [redacted] [email protected]

Encore Companies has contacted [redacted] and resolved the issue by cancelling the contract. Per the conversation [redacted] was satisfied with the outcome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After reviewing the complaint dated April 26, 2016, in regards to Mr. [redacted] experience with his Massage Envy gift card, we have found the error and resolved it with Mr....

[redacted] directly. We understand Mr. [redacted] frustration, after resolving the issue and discussing it with him, he seemed pleased and has decided to use his gift card. Accordingly, we consider this complaint resolved to the satisfaction of both parties and respectfully request that the complaint be closed. 
Sincerely, Jaimie S[redacted]
Manager, Field Operations and Communications
Encore Companies

We are in contact with the customer directly and are working to resolve this to their satisfaction.
Thank you,
Jaimie S[redacted]Manager, Field Operations and Communications Encore Companies

Encore Companies has contacted [redacted] and resolved the issue by cancelling the contract. Per the conversation [redacted] was satisfied with the outcome.

After reviewing the complaint dated April 26, 2016, in regards to Mr. [redacted] experience with his Massage Envy gift card, we have found the error and resolved it with Mr....

[redacted] directly. We understand Mr. [redacted] frustration, after resolving the issue and discussing it with him, he seemed pleased and has decided to use his gift card. Accordingly, we consider this complaint resolved to the satisfaction of both parties and respectfully request that the complaint be closed. 
Sincerely, Jaimie S[redacted]
Manager, Field Operations and Communications
Encore Companies

We are reaching out to the customer directly and will send a formal response once this is resolved.Thank you,[redacted]Area Operations Manager [redacted] [email protected]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Re: ID#: [redacted]We understand Ms. [redacted] is frustrated about our appointment cancellation policy. We are committed to the wellness of our customers and clearly we did not satisfy her intent on well-being. We have contacted Ms. [redacted] directly and understand that we have resolved the...

situation to her satisfaction. Accordingly, we consider this complaint resolved and respectfully request that the complaint be closed. Sincerely,[redacted]Manager, Field Operations and CommunicationsEncore Companies

November 5th, 2014 Revdex.com [redacted] 

[redacted] Re: ID#: 10276661 When [redacted] joined our Phoenix, Arizona location she entered into a legally binding contract with Massage Envy (DBA...

Encore Companies). The company’s cancellation policy is clearly stated in the contract. In addition to signing the contract, Massage Envy requires its members to initial the paragraph specifically relating to the company’s cancellation policy, which includes a 3-day grace period for cancellation. [redacted] initialed said paragraph affirming that she had read, understood, and agreed to the terms. Accordingly, I am unsure of how [redacted] 

[redacted] thinks we misrepresented this information as she states in her complaint. We understand [redacted]'s frustration and we are willing to assist her however we can. We wish to resolve this matter to the satisfaction of both parties. We are committed to the wellness of our customers and clearly we did not satisfy her intent on well-being. Accordingly, we consider this complaint resolved to the satisfaction of both parties and respectfully request that the complaint be closed. Sincerely, 

[redacted] Area Operations Manager Massage Envy, Encore Companies

Dear [redacted],

When Ms. [redacted] joined our [redacted] location she entered into a legally binding contract 

with [redacted] (DBA Encore Companies). The company’s cancellation policy is clearly stated in the contract. 

/>

In addition to signing the contract, [redacted] requires its members to initial the paragraph specifically 

relating to the company’s cancellation policy. Ms. [redacted] initialed said paragraph affirming that she 

had read, understood, and agreed to the terms. Accordingly, I am unsure of how Ms. [redacted] thinks we 

misrepresented this information as she states in her complaint.

We have no record of Ms. [redacted]'s request to cancel her membership. As she states in her complaint 

Ms. [redacted] sent a certified letter requesting to cancel her membership as outlined in the cancelation 

clause of her contract. However, the request was sent outside of the three day cancellation period outlined in her 

contract with us.

We sympathize with Ms. [redacted]'s health difficulties and we are willing to assist her however we can. 

We wish to resolve this matter to the satisfaction of both parties. Ms. [redacted] was clearly outside of 

the allowed cancelation period of her contract when we received her letter. However, we are committed to the 

wellness of our customers and clearly we did not satisfy her intent on well-being. Therefore, in an effort to reach 

a mutually acceptable resolution, we are willing to accept Ms. [redacted]'s cancellation and her membership 

with [redacted] will be terminated. Accordingly, we consider this complaint resolved to the satisfaction of both 

parties and respectfully request that the complaint be closed. 

Sincerely,

[redacted] 

Area Operations Manager

[redacted], Encore Companies

Office: 602-633-1177 x 206

[email protected]

We have reached out to the customer directly and will respond with an official resolution as soon as possible.Thank you,[redacted]Area Operations Manager Encore CompaniesOffice: [redacted] Option * [redacted].com