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Encore Industries Unlimited, Inc.

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Encore Industries Unlimited, Inc. Reviews (1)

Review: Contract stated that we would have props at our event and they failed to provide us with props.

I rented a photo booth from them for our company holiday party in Reno, NV on 12-14-13. I made sure that to specify that we had to have props for our booth. When I showed up and asked them where the props were the attended said that she had none and said that [redacted] did not tell her that we were suppose to have any. I asked her to get a hold of him because all of the guests were expecting to have props for the pics. I got the run around from the attended and the props never showed up. I used some gift bows and some ornaments from the [redacted]tmas tree. When leaving the event I asked for the USB and the attended stated that it was going to take another half hour to have it ready and asked if instead she could mail it and I said that was fine. I contacted [redacted] the following Monday about the issue and he said that he would refund $95 to us. I also put a review on facebook stating that I was disappointed in the fact that they forgot our props. I did not slander the company in any way, I simply stated the disappointment. I received an email today 12-18 from [redacted] and this is what it said..."In the end I forgot to send props out with your booth & I'm sorry you were completely disappointed. As a result of that I was more than happy to offer a partial refund even though props were given to you free of charge when normally it's a $95 option. I do not appreciate the negative review you left us about this despite me going out of my way to accommodate you & willingness to offer you a refund. As such I will not be offering you a refund of any kind since technically props were not something you paid for. I will also not be making the photos available on our website or Facebook fan page.

My attendant attempted to give you the usb flash drive of all the digital images at the end of your event but I understand you were heavily intoxicated, walking around barefoot, and just waived your hand at her and walked away."

I take great offense to that because I do not drink. He responded again by telling me "I have removed your review from our page and your attorney is free to contact me but nothing will change. I hope you find whatever it is that makes you so unhappy about life. In the end what you put out returns to you ten fold."

Again, I am very taken back at his lack of professionalism and customer service. I think it is import that he realizes that slandering me is not a way to resolve my complaint about his failure to comply with his contract.Desired Settlement: I would like the $95 refund he agreed too and a written apology from him and his employee for the false comments about me being highly intoxicated.

Business

Response:

Our contract was with the Bender Group as a company and not [redacted] as an individual. In speaking with [redacted]'s supervisor, [redacted], they were not aware of Mrs. [redacted]'s complaint nor was she acting on behalf of the company or have permission to do so.

On Tue, Feb 18, 2014 at 3:20 PM, [redacted] Terry <[email protected]> wrote:

Hi Rebecka,

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Description: Lighting Systems & Equipment, Christmas Lights & Decorations, Disc Jockeys, Photo Booth Rentals

Address: 6520 Lonetree Blvd, Suite 118, Rocklin, California, United States, 95765

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