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Encore Landscape Group

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Encore Landscape Group Reviews (2)

Upon receipt of the *** complaint, I reviewed the file and all of our internal notes and recordsIt appeared there where some inconsistencies between our records and the complaint letter I sent the attached letter and met Mrs*** at the house about a week laterI inspected the area
that they were experiencing problems with from the roof top and in the attic spaceThe roof and chimney detail appeared to be sold and the original installation flawless. The chimney has been worked on by the customer and I could not see any visible defects. As we wanted to do everything we could to satisfy the customer, I had our repair crew, remove all the roofing around the chimney, re-flash it and install new Ice and Water Leak BarrierThe repair crew did not find any issue with the original installationWhen we were securing the new metal to the chimney water came out from inside the bricksI advised Mrs*** that it is possible that water was getting in from the cap of the chimney. We are confident the roof and flashing are solid and watertight and I can find no evidence that there were any workmanship issues with the original installation. I advised the customers to call me when it is raining and I will reinspect this issue from inside the attic space. Peter W***

Dear [redacted]:As you are aware we have closed out your complaint and issues with the leak you had onyour chimney.While we could find no defects to any of the work we did, we re-flashed the chimney just incase the water was getting behind the metal somehow. During this process we could find noevidence that the water was coming from the roof line or flashing. We did see water trappedbehind the brick apparently coming from cracks in the cap. The mason you hired agrees withour conclusion and recommended the cap be sealed.Please feel free to call should you have any questions.Peter W[redacted]President and General Manager

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