Encore

I spoke to [redacted] today to rectify the problem to his satisfaction Please see the attached follemail to [redacted] and let me know if you require any further correspondence or information.Thank you From: [redacted] < [redacted] >To: " [redacted] " < [redacted] >Cc: " [redacted] >Sent: Monday, June 13, 4:PMSubject: Dodge Ram - Bergen County Auto GroupHello ***,It was a pleasure speaking with you earlier Thank you for listening to my explanation and agreeing to move forward together Let me know once you have the tire cost and we'll make you whole Also, we will certainly address the back window issue at your convenience Feel free to contact me any questions in the interim and once again, apologies for the delayed response.Thank you [redacted] Wholesale Director/ControllerBergen County Auto Group [redacted] *** [redacted] *** [redacted] *** [redacted]

Complaint: [redacted] I am rejecting this response because: I do not have access either so I cannot great it to someone else [redacted]

Thank you We have verified that there was a transmission error on this account and the customer will receive a refund within - business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf the business does not follow through once I have sent proof of payment I will reopen my complaint [redacted]

The contract stipulates that the customer has weeks from the date of sale to provide the proof of payment Many people bank on line and are able to send the cancelled check (front and back) from their on line account by printing the information Alternately, the bank will provide you a copy at your request - of any check Also, sending a copy of the statement is fine; however, all account information that is critical should be marked out with a heavy pen We cannot issue a refund on this account per the contract we have with contractors - but would be pleased to assist the customer with any changes he would wish to make on the order, based on our current list of magazines Thank you

1) the receipt we have in house states the Boston Harbour address 2) the checks are processed separately and are not a valid source of address information 3) I did not hang up on the customer, the line was disconnected, but not through my efforts If the customer will supply the correct address- we can change the address with the publisher We do not send magazines - the publisher's do and they are not returned to us but to the publishing house Thank you

Complaint: [redacted] okay Here are the receipt numbers (each for an order of $for a total of $202) : [redacted] and [redacted] Sincerely, [redacted] ***

BUT I did not receive any magazine order until nowIf you failed to send out, you should refund my payment!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have offered to reimburse me for the cost to fix or repair the items in question Once I have submitted receipts to them and I receive reimbursement, I will consider this matter closed and I applaud the proactive action they have taken to resolve the issue Regards, [redacted] ***

Please ask the customer to provide the Receipt #, so that we may verify the order and cancellation We do return all messages within hours

Final Consumer Response / [redacted] (2000, 11, 2015/06/08) */ Update on case- I have just received my refund in the mail However, the length of time I had to wait for a reply was ridiculousI hope that Encore, Inc will answer customer phone calls in a timely manner in the future Thank you for your helpI appreciate that the Revdex.com is for me when I have issues like this Sincerely, [redacted] ***

Please send the other order directly to me! otherwise please refund my lost since I missed several magazines without my authorization

The refund is being processed today - so the customer should have within the next 5 - 7 days!

Initial Business Response / [redacted] (1000, 12, 2015/09/17) */ Thank you for sending the customer's complaintI am attaching our file notes: 7/8/15: Cust wrote ltr ref overcharge - no overcharge order was $plus $for $- ltr also included POP - post mark was 6/(way too late to cancel) Order was filled as stipulated Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no magazines, paid the cost of the magazines and a $overcharge for the magazinesThis overcharge can be seen on the order form(*XXXXXXXX)Can I at least be reimbursed for the $overcharge Final Business Response / [redacted] (4000, 16, 2015/10/07) */ Thank you for sending the customer's complaintWe do not have any magazines for $per yearA year subscription to any magazine would be $to $There is always a $process and handling chargeWe always request a copy of the cleared check (which can always be requested by the customer from their bank if they do not bank on line) before refunding and that is due within weeks of the date of saleThere is no refund available on this order

I have reviewed the response made by the business in reference to complaint ID 11147519, and find that this resolution is satisfactory to me

Thank you for sending the customer's inquiry We process cancellations according to the cancellation form with the contract There is a day Right of Recission on all orders Please ask the customer if she complied with the cancellation period Thanks you

Complaint: [redacted] I am rejecting this response because:I sent my cancelled check at the end of November Do you want me to send it again? Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Thank you for sending the customer's complaint. We will be able to review the complaint if the customer will provide the receipt numbers. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID NOT accept... the response from the business.) The business has asked me for the receipt numbers, they are as follows: LXXXXXXXX in the amount of $119.00 for [redacted] LXXXXXXXX in the amount of $63.00 for [redacted] Final Business Response / [redacted] (4000, 9, 2015/06/08) */ Thank you for sending the customer's complaint. We have processed the refund for the customer per the customer's statement. We regret that the customer did not receive it timely as we are not finding the cancellation in our records. Final Consumer Response / [redacted] (2000, 14, 2015/06/16) */ The complaint has been resolved. We were issued a refund check. Thank you!

I am rejecting this response because: who listed me as a donor? I did not authorize itHow is scam business? Cheat costumers, This why we need complain the company!