I waited the seven days as required from the company before giving my review out of respect for business policyFor those who don't want to read the entire thing, I'll just say, take pictures of EVERYTHING in your house before maids come in, because the blame will be placed on you (by the owner of all people) if the maids do not want to own up to the damage they caused, as was the case with me Two Saturdays ago - a few days before closing on selling our home, mind you - we hired Trustworthy to come out and do a move-in/move-out cleaningPrior to that day, we were emailed the two cleaners who would be tending to our houseThe day of, as we were still rushing to move boxes downstairs, three (not two) maids arrive AND they were an hour earlyAny other time, I would've said wonderful to being that early, however, not this day because we were rushing to get things out of their wayAnyway, I allowed them to come in and look around, explained what the focus areas were, and we finished bringing boxes down to move out of their way and out of the house Thinking the third maid was just a translator or manager, I thought nothing more of her presenceIt wasn't until I received the bill that I noticed the differenceWe were quoted $75/hr for 3-hrs and were charged $112.50/hr for the same time! Thankfully, they accepted fault for this and credited us backKudos thereThe real issue came when the maids were finished and when I was doing a walk-through of the house prior to them leaving, I noticed the display on the microwave was dimmedI got a closer look and from the top of the time display, it seems they pressed too hard on it causing it to no longer be visibleObviously, this is a crucial part of the microwave or else I wouldn't careI brought two of the maids over to show them and asked for an explanation, but they both shook their heads and said they simply wiped over itInteresting how I have NEVER had an issue with this microwave up until now I informed them as they were leaving and called the company to leave a voicemailI didn't receive a call back on Monday so I called closer to that evening since our closing was on Tuesday to see what a resolution would beVictoria spoke to the owner who denied responsibility of the damage initiallyWe talked to the new owners of the house who understood it was an accident but asked us to pay $in repair costsI gave the company this information and Marisol, the owner, said she was only able to pay $toward the damageI found this highly unacceptable and unprofessional considering her maids were 100% at fault here and not to mention they were insured and bondedI was given the run around on several occasions by them, especially since I had done legwork before to get estimates and they ranged from $200-I asked to speak to the owner on several occasions and she did not accept my callWe had to reschedule closing to Friday and it wasn't until Thursday that she finally called me back and still did not own up to being responsible for the damage! All of my conversations with this company are recorded (in case anyone wants to hear how a business owner really treats her customers who have legitimate complaints) and she consistently informed me that there was "no proof" that the maids did it other than my word saying I've never had any issues with the microwave She then proceeded to ask me in a very condescending manner how old the microwave is and concluded that I would have to replace it anyway so the maids weren't at faultI was more shocked at her tone of voice for placing the blame on me - the customer - for breaking my own microwave just so I could have them pay for it! As a former business owner, I found this very distastefulMy mother was a maid for years and because of my experience with her and working for a hotel for yrs where I interacted with maids on a daily basis, I have NO reason for wanting to punish a maidI simply wanted them to be responsible for their actions, file a damage report - which they did not do - and go through insurance to file a claim - which the owner chose not to doThese are their business policies and they blatantly denied following through with them The end result: After speaking with the Revdex.com about filing a complaint and hearing how ineffective and time-consuming that process is, especially considering the amount of time I've already absorbed and lost after this, I decided to accept the owner's very petty resolution of a credit and decided never to do business with them againIf you care about your possessions, make sure you document them appropriately and prior to maids comingPictures are preferableAfter doing one final walk-through before closing, I noticed the maids didn't even clean the microwave fullyAfter requesting them to schedule a time to come back by twice with no response (as is their policy), I didn't bother to try again
I waited the seven days as required from the company before giving my review out of respect for business policy. For those who don't want to read the entire thing, I'll just say, take pictures of EVERYTHING in your house before maids come in, because the blame will be placed on you (by the owner of all people) if the maids do not want to own up to the damage they caused, as was the case with me.
Two Saturdays ago - a few days before closing on selling our home, mind you - we hired Trustworthy to come out and do a move-in/move-out cleaning. Prior to that day, we were emailed the two cleaners who would be tending to our house. The day of, as we were still rushing to move boxes downstairs, three (not two) maids arrive AND they were an hour early. Any other time, I would've said wonderful to being that early, however, not this day because we were rushing to get things out of their way. Anyway, I allowed them to come in and look around, explained what the focus areas were, and we finished bringing boxes down to move out of their way and out of the house.
Thinking the third maid was just a translator or manager, I thought nothing more of her presence. It wasn't until I received the bill that I noticed the difference. We were quoted $75/hr for 3-4 hrs and were charged $112.50/hr for the same time! Thankfully, they accepted fault for this and credited us back. Kudos there. The real issue came when the maids were finished and when I was doing a walk-through of the house prior to them leaving, I noticed the display on the microwave was dimmed. I got a closer look and from the top of the time display, it seems they pressed too hard on it causing it to no longer be visible. Obviously, this is a crucial part of the microwave or else I wouldn't care. I brought two of the maids over to show them and asked for an explanation, but they both shook their heads and said they simply wiped over it. Interesting how I have NEVER had an issue with this microwave up until now.
I informed them as they were leaving and called the company to leave a voicemail. I didn't receive a call back on Monday so I called closer to that evening since our closing was on Tuesday to see what a resolution would be. Victoria spoke to the owner who denied responsibility of the damage initially. We talked to the new owners of the house who understood it was an accident but asked us to pay $100 in repair costs. I gave the company this information and Marisol, the owner, said she was only able to pay $30 toward the damage. I found this highly unacceptable and unprofessional considering her maids were 100% at fault here and not to mention they were insured and bonded. I was given the run around on several occasions by them, especially since I had done legwork before to get estimates and they ranged from $200-400. I asked to speak to the owner on several occasions and she did not accept my call. We had to reschedule closing to Friday and it wasn't until Thursday that she finally called me back and still did not own up to being responsible for the damage! All of my conversations with this company are recorded (in case anyone wants to hear how a business owner really treats her customers who have legitimate complaints) and she consistently informed me that there was "no proof" that the maids did it other than my word saying I've never had any issues with the microwave.
She then proceeded to ask me in a very condescending manner how old the microwave is and concluded that I would have to replace it anyway so the maids weren't at fault. I was more shocked at her tone of voice for placing the blame on me - the customer - for breaking my own microwave just so I could have them pay for it! As a former business owner, I found this very distasteful. My mother was a maid for years and because of my experience with her and working for a hotel for 4 yrs where I interacted with maids on a daily basis, I have NO reason for wanting to punish a maid. I simply wanted them to be responsible for their actions, file a damage report - which they did not do - and go through insurance to file a claim - which the owner chose not to do. These are their business policies and they blatantly denied following through with them.
The end result: After speaking with the Revdex.com about filing a complaint and hearing how ineffective and time-consuming that process is, especially considering the amount of time I've already absorbed and lost after this, I decided to accept the owner's very petty resolution of a credit and decided never to do business with them again. If you care about your possessions, make sure you document them appropriately and prior to maids coming. Pictures are preferable. After doing one final walk-through before closing, I noticed the maids didn't even clean the microwave fully. After requesting them to schedule a time to come back by twice with no response (as is their policy), I didn't bother to try again.
I waited the seven days as required from the company before giving my review out of respect for business policyFor those who don't want to read the entire thing, I'll just say, take pictures of EVERYTHING in your house before maids come in, because the blame will be placed on you (by the owner of all people) if the maids do not want to own up to the damage they caused, as was the case with me Two Saturdays ago - a few days before closing on selling our home, mind you - we hired Trustworthy to come out and do a move-in/move-out cleaningPrior to that day, we were emailed the two cleaners who would be tending to our houseThe day of, as we were still rushing to move boxes downstairs, three (not two) maids arrive AND they were an hour earlyAny other time, I would've said wonderful to being that early, however, not this day because we were rushing to get things out of their wayAnyway, I allowed them to come in and look around, explained what the focus areas were, and we finished bringing boxes down to move out of their way and out of the house Thinking the third maid was just a translator or manager, I thought nothing more of her presenceIt wasn't until I received the bill that I noticed the differenceWe were quoted $75/hr for 3-hrs and were charged $112.50/hr for the same time! Thankfully, they accepted fault for this and credited us backKudos thereThe real issue came when the maids were finished and when I was doing a walk-through of the house prior to them leaving, I noticed the display on the microwave was dimmedI got a closer look and from the top of the time display, it seems they pressed too hard on it causing it to no longer be visibleObviously, this is a crucial part of the microwave or else I wouldn't careI brought two of the maids over to show them and asked for an explanation, but they both shook their heads and said they simply wiped over itInteresting how I have NEVER had an issue with this microwave up until now I informed them as they were leaving and called the company to leave a voicemailI didn't receive a call back on Monday so I called closer to that evening since our closing was on Tuesday to see what a resolution would beVictoria spoke to the owner who denied responsibility of the damage initiallyWe talked to the new owners of the house who understood it was an accident but asked us to pay $in repair costsI gave the company this information and Marisol, the owner, said she was only able to pay $toward the damageI found this highly unacceptable and unprofessional considering her maids were 100% at fault here and not to mention they were insured and bondedI was given the run around on several occasions by them, especially since I had done legwork before to get estimates and they ranged from $200-I asked to speak to the owner on several occasions and she did not accept my callWe had to reschedule closing to Friday and it wasn't until Thursday that she finally called me back and still did not own up to being responsible for the damage! All of my conversations with this company are recorded (in case anyone wants to hear how a business owner really treats her customers who have legitimate complaints) and she consistently informed me that there was "no proof" that the maids did it other than my word saying I've never had any issues with the microwave She then proceeded to ask me in a very condescending manner how old the microwave is and concluded that I would have to replace it anyway so the maids weren't at faultI was more shocked at her tone of voice for placing the blame on me - the customer - for breaking my own microwave just so I could have them pay for it! As a former business owner, I found this very distastefulMy mother was a maid for years and because of my experience with her and working for a hotel for yrs where I interacted with maids on a daily basis, I have NO reason for wanting to punish a maidI simply wanted them to be responsible for their actions, file a damage report - which they did not do - and go through insurance to file a claim - which the owner chose not to doThese are their business policies and they blatantly denied following through with them The end result: After speaking with the Revdex.com about filing a complaint and hearing how ineffective and time-consuming that process is, especially considering the amount of time I've already absorbed and lost after this, I decided to accept the owner's very petty resolution of a credit and decided never to do business with them againIf you care about your possessions, make sure you document them appropriately and prior to maids comingPictures are preferableAfter doing one final walk-through before closing, I noticed the maids didn't even clean the microwave fullyAfter requesting them to schedule a time to come back by twice with no response (as is their policy), I didn't bother to try again
I waited the seven days as required from the company before giving my review out of respect for business policy. For those who don't want to read the entire thing, I'll just say, take pictures of EVERYTHING in your house before maids come in, because the blame will be placed on you (by the owner of all people) if the maids do not want to own up to the damage they caused, as was the case with me.
Two Saturdays ago - a few days before closing on selling our home, mind you - we hired Trustworthy to come out and do a move-in/move-out cleaning. Prior to that day, we were emailed the two cleaners who would be tending to our house. The day of, as we were still rushing to move boxes downstairs, three (not two) maids arrive AND they were an hour early. Any other time, I would've said wonderful to being that early, however, not this day because we were rushing to get things out of their way. Anyway, I allowed them to come in and look around, explained what the focus areas were, and we finished bringing boxes down to move out of their way and out of the house.
Thinking the third maid was just a translator or manager, I thought nothing more of her presence. It wasn't until I received the bill that I noticed the difference. We were quoted $75/hr for 3-4 hrs and were charged $112.50/hr for the same time! Thankfully, they accepted fault for this and credited us back. Kudos there. The real issue came when the maids were finished and when I was doing a walk-through of the house prior to them leaving, I noticed the display on the microwave was dimmed. I got a closer look and from the top of the time display, it seems they pressed too hard on it causing it to no longer be visible. Obviously, this is a crucial part of the microwave or else I wouldn't care. I brought two of the maids over to show them and asked for an explanation, but they both shook their heads and said they simply wiped over it. Interesting how I have NEVER had an issue with this microwave up until now.
I informed them as they were leaving and called the company to leave a voicemail. I didn't receive a call back on Monday so I called closer to that evening since our closing was on Tuesday to see what a resolution would be. Victoria spoke to the owner who denied responsibility of the damage initially. We talked to the new owners of the house who understood it was an accident but asked us to pay $100 in repair costs. I gave the company this information and Marisol, the owner, said she was only able to pay $30 toward the damage. I found this highly unacceptable and unprofessional considering her maids were 100% at fault here and not to mention they were insured and bonded. I was given the run around on several occasions by them, especially since I had done legwork before to get estimates and they ranged from $200-400. I asked to speak to the owner on several occasions and she did not accept my call. We had to reschedule closing to Friday and it wasn't until Thursday that she finally called me back and still did not own up to being responsible for the damage! All of my conversations with this company are recorded (in case anyone wants to hear how a business owner really treats her customers who have legitimate complaints) and she consistently informed me that there was "no proof" that the maids did it other than my word saying I've never had any issues with the microwave.
She then proceeded to ask me in a very condescending manner how old the microwave is and concluded that I would have to replace it anyway so the maids weren't at fault. I was more shocked at her tone of voice for placing the blame on me - the customer - for breaking my own microwave just so I could have them pay for it! As a former business owner, I found this very distasteful. My mother was a maid for years and because of my experience with her and working for a hotel for 4 yrs where I interacted with maids on a daily basis, I have NO reason for wanting to punish a maid. I simply wanted them to be responsible for their actions, file a damage report - which they did not do - and go through insurance to file a claim - which the owner chose not to do. These are their business policies and they blatantly denied following through with them.
The end result: After speaking with the Revdex.com about filing a complaint and hearing how ineffective and time-consuming that process is, especially considering the amount of time I've already absorbed and lost after this, I decided to accept the owner's very petty resolution of a credit and decided never to do business with them again. If you care about your possessions, make sure you document them appropriately and prior to maids coming. Pictures are preferable. After doing one final walk-through before closing, I noticed the maids didn't even clean the microwave fully. After requesting them to schedule a time to come back by twice with no response (as is their policy), I didn't bother to try again.