End Of The Trail Saoln Massage

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We accept that the company is now clearly demonstrating a bias for action to provide a replacement motor in significantly less time than the 4-weeks previously communicatedThank you Regards, [redacted] ***CEO

I have reviewed the information and the customer is correct in regards to the timeline reported in the complaint Baileigh does provide a month parts warranty on our equipment and the motor in question is being provided to the customer under warranty Motor failures are not common on this machine and, as such, motors are not a stocked item We have ordered a motor from our supplier and are anticipating delivery on 10/18/ In an effort to allow the customer to put his machine back in to service, we have secured a motor from another machine in inventory This was confirmed for the customer this morning, 10/13/17, via email after our email yesterday indicating that we were attempting to expedite a solution for them It is our stance that the statement in the complaint indicating that the customer support was non-existent is a unfair accusation as we have stood by the product and attempted to find a resolution to the situation A replacement motor was shipped to the customer today

The drill press was not purchased directly through Baileigh, but instead through one of our dealers All issues were and are being addressed under warranty During this time period the drill press was broken Despite this, the drill press issues are being addressed through the dealer and with the customer It is Baileigh Industrial's desire to not only have satisfied customers , but positive long standing relationships with our customers The drill press situation will be addressed under that same premise, i.e., to have a long time customer that is happy and satisfied with not only his purchase but also the service and experience

We worked with both the customer and the leasing company that the customer worked with to purchase the machine in question. We have an agreed-upon solution and the complaint has been resolved

Baileigh has been working diligently with Mr*** since he purchased his items from Baileigh last Fall In response to this recent request for service, we have reached out to Mr*** and he has been provided with the contact information of multiple individuals that have the requisite
knowledge needed to assit him with his issues

I investigated the complaint after receiving the email from the Revdex.com The long and short of it is Baileigh handled it improperly We did send the customer a parts breakdown to identify the needed parts, but we sent the wrong one resulting in the confusion There is a return in our
system dated 06/19/for the parts that were indentified incorrectly in the amount of $ The customer will receive a refund for these items The other charges incurred ($for the correct parts, and $for the lubricant) are for items which the customer needed and kept Baileigh would like to offer an in-store credit of $to help offset the frustration that the customer experienced We take pride in our customer service and make every effort to get our customers what they need in a timely fashion We made an honest mistake in this case and would really like to make the customer happy.Regards, *** *** ***Sales and Service ManagerBaileigh Industrial, Inc.P.OBox Manitowoc, WI 54221-0531 Phone: ###-###-####Fax: ###-###-####E-mail: j***@baileigh.com Websites: www.baileigh.com

Mr***,I'm sorry to hear that your experience with your Baileigh purchase didn't go as well as it should have. Regardless of the resolution on the pricing dispute, you should have received a response to your inquiries. I apologize for our lack of communication. As for the price
dispute, what the sales specialist told you is true, they would not have known about the web sale that occurred. The web sale is something that is administered by the marketing team independent of the sales team. I do see that the sales person did provide you with a small discount on the original order, but it was not 15%. What I can do for you is provide you with a $credit on your account that you can use towards a future purchase. Please let Baileigh know if this would be an acceptable resolution.Regards,*** ***Sales and Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I spoke with the customer and he informed me the issue is resolved and he will receive his machine next week FedEx had issues delivering due to conflicting address information We have tracking information on the package (997385700187150) *** has my name and phone number to call
if for any reason there is an issue with the delivery

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This order actually was fulfilled through a dealer of ours. Together, all involved parties have worked this to an all agreed-upon exchange and payment resolution. The customer is going to be exchanging his machine for the shear he wants. Additionally, the customer is OK with
waiting until the end of April for the delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Baileigh claims they made multiple attempts to contact us to resolve this issue by calling, email, and stopping into our facility. These are false claims in every meaning of the word. We have received no calls from them, no emails, and they did not stop into our facility. As eager as we are to get this resolved, we would not have let that go unnoticed. That being said, we are currently working with the distributor and have a deal in place to pay 1050 for new higher model drill presses, and then return the ones we have now. If this goes through we will consider this satisfactory. Though we must first receive the drill presses.
Regards,
[redacted]

I have reviewed the information and the customer is correct in regards to the timeline reported in the complaint.  Baileigh does provide a 12 month parts warranty on our equipment and the motor in question is being provided to the customer under warranty.  Motor failures are not common on...

this machine and, as such, motors are not a stocked item.  We have ordered a motor from our supplier and are anticipating delivery on 10/18/17.  In an effort to allow the customer to put his machine back in to service, we have secured a motor from another machine in inventory.  This was confirmed for the customer this morning, 10/13/17, via email after our email yesterday indicating that we were attempting to expedite a solution for them.  It is our stance that the statement in the complaint indicating that the customer support was non-existent is a unfair accusation as we have stood by the product and attempted to find a resolution to the situation.  A replacement motor was shipped to the customer today.

We will give her a full refund.

The drill press was not purchased directly through Baileigh, but instead through one of our dealers.   All issues were and are being addressed under warranty.   During this time period the drill press was broken.   Despite this, the drill press issues are being addressed through the...

dealer and with the customer.  It is Baileigh Industrial's desire to not only have satisfied customers , but positive long standing relationships with our customers.   The drill press situation will be addressed under that same premise, i.e.,  to have a long time customer that is happy and satisfied with not only his purchase but also the service and experience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As mentioned in the previous responses, the customer chose to purchase the Baileigh products through a distributor.   With that being said, all transaction related activity (returns/upgrades/credits/etc) needs to flow through the distributor.  In reference to the customers last response, they are completely correct - Baileigh did not attempt to contact the customer.  The statement that was made in the previous response by Baileigh was that the distributor who had sold the unit to the customer, had tried to contact the customer via phone/e-mail and in person, but did not have success. Contact by the distributor was finally made with the customer.  A solution to provide upgraded drill presses was presented to the customer by the distributor.  The customer graciously accepted the proposed solution with the upgraded drill presses.   The appropriate information has been submitted to Baileigh by the distributor and Baileigh is expediting the new upgraded units for the customer and expects to be shipping them to the customer in the near future.  We truly appreciate the efforts of the distributor and more importantly the customer working with the distributor to help find the best solution for the customer, in attempt to resolve the situation.   Everything will flow through as negotiated between the distributor and the customer.  As always it is Baileigh’s desire to have long standing relationships with your customers.  We appreciate the customer working with the distributor towards finding the best resolution and are confident the customer will be very pleased with the resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We accept that the company is now clearly demonstrating a bias for action to provide a replacement motor in significantly less time than the 4-8 weeks previously communicated. Thank you. 
Regards,
[redacted]CEO