Enda B Fashion 1984 Ltd

To whom it may concern, This is in response to complaint ID number [redacted] regarding the bed bug issue with [redacted]. We here at Courts Caribbean strive to please our customers the best way possible by providing good customer service which comes with 1 year manufacturer’s warranty....

However, we do have policies and regulation that we must acknowledge while handling any unfortunate situation that arises. In [redacted] case, our policy is we do not except any returns for any circumstances on mattress with an infestation which is not covered under the warranty.[redacted] made her first purchase in July 2013 which she never made any complaints about her having infestation on her furniture. She then moved to a different location which she made her second purchase with us in July 2015. It was not until seven months later; February 2016 that [redacted] made her first and only complaint with us about her having bed bugs.Due to our policy we cannot exchange mattress for this customer. Our warehouse is inspected quarterly for infestation such as rats, roaches, termite and including bed bugs. COURTS take this situation seriously and we can ensure that our entire inventory goes through clearance before we sell products to our customers.Since receiving this letter we were scheduled for our quarterly inspection in April, however for reassurance purposes we requested an earlier date for an inspection which was completed and passed for any kind infestation on March *, 2016.Unfortunately, as communicated to [redacted] we are unable to accept/exchange the mattress due to policy and the protection of other customers.If you seek any further documentation regarding our quarterly inspections, that can be requested. If you have any further questions or comments please feel free to contact us at ###-###-####. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have read the response from Courts and obviously they have missed where I mentioned that the FIRST MATTRESS I threw out upon leaving the first Apartment was infested, I thought it came in the house by other means which I mentioned public transportation. IF I had blamed Courts then I would not be stupid to go back for a second order. It is when we came to this new address I realized it must be from there as we started putting two and two together of the ongoing bites on family member whom visited and slept in the FUTON. NEW BED SET is fully infested....I tried endlessly with several products to get rid of them. When I came to the realization it must be from courts, MONTHS HAD ALREADY PASSED. It was after throwing out ALL my linens saying they must have been transferred on the linens from the old apartment. The way the people I spoke with dealt the matter was very poor. Businesses need recommendations to survive. I know  that my purchases are a drop in the bucket for such an International Company, but, they are still purchases. I am already loosing by paying exterminators in trying to defeat the problem, and i'm  still paying their bills.... nevertheless. THIS TOO SHALL PASS... ONLY GOOD SALVATION LAST FOREVER. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Here at Courts we do apologize for the inconvenience that [redacted] has to endure with her products. However, our policy is clear and was communicated to [redacted]. As stated we cannot do any returns or exchanges for products with any form of infestation. Due to the time frame of when she made her second purchase and the first compliant which was 7 months after is too long of a gap for us to provide any form of goodwill service. Our company makes the time and effort to ensure our products are cleared with quarterly inspections which can again be provided upon request. We cannot sell products or provide services without these credentials attached to our name. This is a rare occurrence and we have guidelines we need to follow to ensure the quality we provide to our customers. Once again, unfortunately we cannot be held responsible for products with an infestation from 3 years or 7 months ago. If there are any further requests or comments please feel free to call at ###-###-####